1. Welcome to the NHSmail webinar
The webinar will begin at 12.30pm.
Please synchronise your web and phone presence by inputting your Attendee ID into the phone.
Participant lines will be muted during the presentation.
The webinar will be recorded.
You can use the chat messaging feature on the right of the screen to ask questions. Please only use this for questions, not general comments.

2. NHSmail information sharing webinar
Tuesday 2 May 2017 at 12.30pm

3. Agenda Introduction – Henry de Ferrars (NHS Digital)
NHSmail overview and objectives – Damian Dube (NHS Digital)
Self-migration option – Simon Berest (NHS Digital)
Managed and supported migration options – Andrew Pearson (Accenture)
Catalogue update – Andrew Pearson (Accenture)
Skype for business (SfB) – Andrew Pearson (Accenture)
Next steps – Damian Dube (NHS Digital)

4. Overview and objectives of the webinar

5. Overview and objectives of the webinar
Providing information and support to organisations joining NHSmail
Establish target dates of when your organisation plans to migrate to NHSmail
Identify barriers organisations are facing in order to join the service
Provide information on different migration options available
Establish forward demand of required accounts to enable and plan for future demand

6. NHSmail self-migration

7. NHSmail self-migration (1)
This option allows an organisation to self-migrate from a local service to NHSmail by managing the setup and data transfer themselves.
Self-migration is intended for those organisations with simple migration requirements and experienced technical teams.
The approach is underpinned by a light touch migration support service providing guidance to enable organisations to migrate themselves onto the NHSmail service.
Self-migration guidance can be found at - under the section entitled “Registering an NHS or publically funded organisation supporting the provision of publically funded health and social care” 

8. NHSmail Self-Migration – Collateral
Organisation Self-Migration Guide – Outline and guidance for organisations to follow in order to be successful and achieve the migration.
Self-Migration Project Plan – Template for organisations to follow a structured project plan.
NHSmail Project Initiation Template.

9. NHSmail self-migration (2)
Self-migration timescales, driven by the local organisation, can take approximately six months to complete, depending on the number of accounts being migrated.
A Request for Change (RFC), which is required for all migration types, is submitted as part of the checklist process. This can take seven business days and should be factored into any plans.
Top-up service agreement – This is the agreement to be signed between organisations and Accenture to enable the procurement of items from the top-up service catalogue.

10. Migration Governance
Organisations will be required to have regular checkpoint calls with NHS Digital or Accenture to report/review progress against their migration.
Migrations will be monitored to ensure the migration checklist process, which is based on best practice, is met and to ensure smooth progression.

11. NHSmail migration checklist – high level overview (1)
Stage 1 – Initial interest
 Organisation options appraisal
 Organisation to supply draft number of accounts
 Identify baseline benefits / review integrated applications
 Complete discovery questionnaire
 Executive approval to initiate project
Stage 2 – Initiation
 Assign project manager
 Approved PID
 Analyse / decide on migration method
 Analyse / decide on data migration method
 Local high level business plan written
 Local strategy board sign-off
Stage 3 – Running the project
 Confirm number of accounts needed on NHSmail - part of account reconciliation
 Communication strategy
 User / Local Admin training plan
 Establish local support policies
 Sign & submit top-up services agreement
 RFC is submitted

12. NHSmail migration checklist – high level overview (2)
Stage 4 – Migration readiness
 Decide and implement bulk connector (TANSync or CSV upload)
 Technical pilot
 Lessons learnt, risks & issues log updated if needed, resolve any technical issues ahead of mass migration
 Go / No-go decision from NHS Digital as part of request for change (RFC) process
Stage 5 – Roll-out
 Migration phase 1
 Migration phase 2, etc.
 Regular checkpoint calls with NHS Digital
 Monthly update to NHS Digital with account numbers registered per month, and numbers needed for next month
Stage 6 – Post migration
 In-house server de-commissioning plan
 Benefits realisation plan (6-12 months after migration)
Full checklist can be viewed here.

13. Accenture managed and supported migration options

14. Accenture offers two managed migration options – focussed on bulk data migration from local source platform to NHSmail
1. Supported
migration *
2. Managed
migration
Migration service providing planning support and tooling to enable migrating organisation’s personnel to deliver the migration. Co-existence between source .nhs.uk and NHSmail environments maintained during migration.
Comprehensive migration service providing planning support, tooling and technical expertise to deliver the migration. Co-existence between source.nhs.uk and NHSmail environments maintained during migration.
Accenture delivery network technical resources engaged 24x7 during agreed migration period. *
Previously described as a Partial Migration
Technical pre-requisite, readiness and enabling tasks will need to be delivered by migrating organisation personnel to deliver the migration project.
Accenture are responsible for managing the delivery of the data migration aspects of the project.
Managed migrations targeted at organisations >2000 mailboxes
For follow-up Accenture migration services questions or queries

15. The key benefits of an Accenture managed migration can be summarised as follows:1
Positive end user migration experience – minimal end-user intervention required.
Automated tooling enabled process to maintain co-existence between source and target platforms during migration (without down time or blackouts) – calendar synchronisation, delegate & shared access permissions and distribution lists. 2 3
Flexibility to schedule migration in batches to minimise clinical and business impacts – VIP and priority options are available.

16. Accenture managed migration options – high level process.
Supported
Managed

17. Accenture managed migration timelines illustrating typical times to complete project phases.
Based on an organisation with ~4000 mailboxes cutting over ~1000 mailboxes per week.

18. Managed migration option- organisation readiness

19. Migration readiness is essential to a managed migration option – providing the foundation for a successful project
Illustrative Extract
Quest tooling platform requirements
archiving
Project communication
IG requirements
Joiners & leavers process
Sub-domain branding
Approach to PSTs
New users to migrate
NHSmail users in scope
Mailbox size
Mailbox item size
Attachment size
VIP users
Pilot users
Shared mailboxes
Distribution lists
Public folders
Discovery
Questionnaire
Migration
Pre-Requisites

20. Top-up services catalogue update

21. A new top-up services catalogue is being approved that includes pricing updates and news service that include:
Updated managed mailbox migration costs to reflect increase in Quest tool migration license. All managed services prices (MS) will be increased by 50p per mailbox.
Skype for Business Peer-to-Peer Audio/Video Call & Web Conferencing - £1.03 per user per month.
Skype for Business Dial-in Conferencing - £0.016 per connection per minute.
Skype for Business on- boarding readiness assessment and support.
A menu of additional services to support all mailbox migration projects (next slide)
For follow up Accenture top-up services catalogue questions or queries:

22. (Catalogue Reference)
Additional top-up services catalogue migration services – for all migration options
Service
Description
Organisation
pre-requisite
Indicative charge
(Catalogue Reference)
Shared mailbox creation
Script based injection of shared mailboxes into NHSmail – removes need to be created manually.
Completing CSV template.
Typically 3 days – currently £1596 (MS016)
Distribution list creation
Script based injection of distribution lists into NHSmail – removes need to be created manually.
Delegate permissions
Script based injection of delegated permissions into NHSmail – removes need to be created manually.
Migration readiness
Completing pre requisite tasks for managed migrations - advising where necessary to enable more effective migration.
ACN pre-requisite document will drive scope.
Typically 5-10 days
£3,005 - £6,010
(MS015 and MS016)
Bulk account moves
Bulk account moves inter organisation / environment – self migrations and organisation merger or acquisition.
Providing LA related accounts report.
Typically 2 days – currently £1064 (MS016)
Security testing
Penetration/environment testing – ACN standard offering could be tailored to NHSmail
Organisation specific.
POA

23. Skype for Business Services

24. Skype for Business Service
Overview of Services
Find an Expert
Mobility
eConsultations
Virtual MDTs
Enabling New Ways of Working
Instant Messaging & Presence
Core Service - Free
Audio/Video Calls & Web Conferencing
Additional Service - £1.03 PUPM
Dial-in Conferencing (PSTN Conferencing)
Additional Service - £0.016 per min per connection

25. Skype for Business (SfB) key information
Access Methods & Licensing
Clinical Safety & IG
Accessible via desktop and mobile applications
SfB Basic Client available without CAL
Skype for Business Server Access Licenses for top-up services required
NHSmail is approved for clinical use. Local organisations should ensure appropriate clinical and information governance is managed in line with local policies.
Clinical use considerations on Support Site
Information & Guidance
Joining Skype for Business
Following information available on Support Site:
Service Description
Service Configuration Guide
Training Materials – IM&P and A&VC
Communications Templates
Further assets being published soon.
Log your interest via providing number of users required and estimated on-boarding timescales
Dedicated Skype for Business Webinar taking place 23 May 2017 – register here for joining information

26. Next Steps

27. Next steps
NHS Digital will publish the slides and a recording of this webinar on the NHSmail support pages shortly
Contact the NHS Digital self-migration project manager via if you have queries not answered via the information provided within the NHSmail Support pages
Contact Accenture via if you would like further information on managed and supported migrations
Contact to register interest in the SfB webinar
You will receive an asking you to complete a survey asking for:
your organisation’s target migration date
number of NHSmail user accounts
chosen method of migration to NHSmail