1. Cisco UCS Director – Carmel (5.0)
Ravikumar Pisupati
Senior Manager, Engineering
June, 2013

2. Module 9 – Trouble Shooting
Trouble Shooting Enhancements

3. Module 9 – Trouble Shooting Module Overview
Objectives
Learn what are Trouble Shooting Techniques via Shell Admin
Learn how to troubleshoot UCSD via log files
Agenda
Types Of Trouble Shooting
CLI/Shell Admin Changes
Log File details – Per TAC’s Request
TAC SR’s covered
Migration Path*

4. Module 9 – Troubleshooting Types Of Troubleshooting
Troubleshooting options are categorized as following :
CLI/ShellAdmin – What to look for
Connectivity to appliance (network, port, credentials, etc.)
Health check - Status of services, Status of database(s)
Time synchronization - Host/NTP time sync
Connectivity off-of appliance (ping)
Log files – What to look for
Logging mechanism is built-into the product (Exceptions, Errors, etc.)
Available via GUI (Health check appliance and services)
Management Interface – Monitoring
Audit trails
Events
Balloon Messages

5. Module 9 – Troubleshooting Types Of Troubleshooting (Cont..)
Polling
Look for continuous Inventory / Monitoring/Resource Usage
Monitoring and Inventory time stamps
Make sure you can trigger manual inventory and collect data
Make sure all the tasks under Administration  System Tasks are healthy (OK Status without any errors)
General troubleshooting

6. Module 9 – Troubleshooting
Shell Admin Changes

7. Module 9 – Troubleshooting
Shell Admin Changes
New Options
Configure Multi Node Setup ( to allow configuration from same node)
Collect logs from a Node (Primary recommended)
Collect Diagnostics (Errors, Exceptions, Common Config validation).

8. Module 9 – Troubleshooting
Shell Admin Changes

9. Module 9 – Troubleshooting
Log File Details – TAC’s Request

10. Platform

11. Inframgr not running / Key Mismatch
Log Message: :37:23,641 [pool-1-thread-21] INFO getInitialFormData(APIProvider.java:971) - FORM INIT FORM_ID_CLUTER_LEAF_CONN_TEST :37:23,652 [pool-1-thread-21] INFO getInitialFormData(CuicLeafConnectionTestHandler.java:76) - Connecting : :37:23,658 [pool-1-thread-21] INFO getInitialFormData(CuicLeafConnectionTestHandler.java:78) - Setting leaf reachable : false :37:23,658 [pool-1-thread-21] INFO getInitialFormData(CuicLeafConnectionTestHandler.java:79) - Status message : Node is not reachable :37:23,658 [pool-1-thread-21] INFO getInitialFormData(CuicLeafConnectionTestHandler.java:85) - Returning Unsuccessful....

12. UCSM 2.2

13. Fix: Clear the unused session from UCSM and try again.
:52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM
:52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION****
:52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" encoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos>
:52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades.
java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388)
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285)
at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.java:507)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.executeCustomAction(ServiceProfileAssociateHandler.java:381)
at com.cloupia.service.cIM.inframgr.workflowhandlers.CustomActionTriggerWorkFlowHandler.executeWorkFlowStep(CustomActionTriggerWorkFlowHandler.java:243)
at com.cloupia.service.cIM.inframgr.workflowmgr.WorkFlowExecutor.run(WorkFlowExecutor.java:91)
:52:37,812 [WFExec-60-4] INFO closeSession(UcsSessionPool.java:214) - CLOSING SESSION : ID = UCSM
Failure case 1 Reason: UCSM max session would have reached, so It can't accept this request and process.
Fix: Clear the unused session from UCSM and try again :52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM :52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS :52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM :52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION**** :52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" ncoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos> :52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades. java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388) at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285) at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398) at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.

14. Fix: Clear the unused session from UCSM and try again.
:52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM
:52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION****
:52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" encoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos>
:52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades.
java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388)
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285)
at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.java:507)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.executeCustomAction(ServiceProfileAssociateHandler.java:381)
at com.cloupia.service.cIM.inframgr.workflowhandlers.CustomActionTriggerWorkFlowHandler.executeWorkFlowStep(CustomActionTriggerWorkFlowHandler.java:243)
at com.cloupia.service.cIM.inframgr.workflowmgr.WorkFlowExecutor.run(WorkFlowExecutor.java:91)
:52:37,812 [WFExec-60-4] INFO closeSession(UcsSessionPool.java:214) - CLOSING SESSION : ID = UCSM
Failure case 2: Issue : In the UCSD UI is empty for CIMC reports. UCSD got the local session and trying to contact the CIMC. Getting the XML response. Not able to process. Reason: Not able to process due to some special character so inventory fails. Fix: Clear the unused session from UCSM and try again.
:59:58,468 [CIMCInventoryCollector:CMIC_Server] ERROR execute(CIMCInventoryCollectionTask.java:545) - Exception while collecting memory catalog DIMM Inventory java.lang.Exception: CUICCIMC account not connected at com.cloupia.lib.cIaaS.ucs.cimc.CIMCAPISession.queryGeneric(CIMCAPISession.java:294) at com.cloupia.lib.cIaaS.ucs.cimc.CIMCAPISession.queryConfigResolveClass(CIMCAPISession.java:263) at com.cloupia.feature.ucsController.cimc.CIMCInventoryCollectionTask.execute(CIMCInventoryCollectionTask.java:526) at com.cloupia.fw.scheduler.SystemTaskExecutor.executeLocally(SystemTaskExecutor.java:134) at com.cloupia.fw.scheduler.SystemTaskExecutor.run(SystemTaskExecutor.java:102) at java.util.TimerThread.mainLoop(Timer.java:512) at java.util.TimerThread.run(Timer.java:462)

15. Fix: Clear the unused session from UCSM and try again.
:52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM
:52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION****
:52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" encoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos>
:52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades.
java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388)
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285)
at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.java:507)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.executeCustomAction(ServiceProfileAssociateHandler.java:381)
at com.cloupia.service.cIM.inframgr.workflowhandlers.CustomActionTriggerWorkFlowHandler.executeWorkFlowStep(CustomActionTriggerWorkFlowHandler.java:243)
at com.cloupia.service.cIM.inframgr.workflowmgr.WorkFlowExecutor.run(WorkFlowExecutor.java:91)
:52:37,812 [WFExec-60-4] INFO closeSession(UcsSessionPool.java:214) - CLOSING SESSION : ID = UCSM
Failure case 3: Issue : When we run many operations in a same UCSM we may hit this session pool exhaust issue. Reason: Current max session size for each UCS account is 20. Its configurable.
Procedure to set the upper limit : Under the /opt/infra/inframgr you can find the property file ìucsMaxSession.propertiesî. You can update the max session and it will be picked.
:48:10,865 [WFExec-862-9] INFO run(WorkFlowExecutor.java:76) - Executing Step 10 of 19 for SR 862
:48:10,911 [WFExec-862-9] ERROR loadWorkFlowObjects(WorkFlowPersistenceUtil.java:458) - No such group exists (-1) for SR 862
:48:11,218 [WFExec-862-9] INFO setSubmitterDetails(CustomActionTriggerContext.java:1164) - Calling setSubmitterDetails…
:48:11,243 [pool-6-thread-11] INFO execute(UcsMonitoringDataCollectorTask.java:212) - Storing fabric interconnect historical data info
:48:11,255 [WFExec-862-9] INFO setSubmitterDetails(CustomActionTriggerContext.java:1166) - API Login "Admin”}
:48:11,313 [WFExec-862-9] INFO isLimitOK(LimitTracker.java:413) - No limit check policy available for code 79 using default enforcement
:48:11,331 [WFExec-862-9] INFO getSession(UcsSessionPool.java:140) - NO INTERNAL UCS SESSION FOUND
:48:11,332 [WFExec-862-9] INFO getUCSMaxSessionCount(UcsDataPersistenceUtil.java:32055) - UCS max session count : 20

16. Success Case 1 : Case : Creating new organizaiton for the UCS account.
Fix: Clear the unused session from UCSM and try again.
:52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM
:52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION****
:52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" encoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos>
:52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades.
java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388)
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285)
at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.java:507)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.executeCustomAction(ServiceProfileAssociateHandler.java:381)
at com.cloupia.service.cIM.inframgr.workflowhandlers.CustomActionTriggerWorkFlowHandler.executeWorkFlowStep(CustomActionTriggerWorkFlowHandler.java:243)
at com.cloupia.service.cIM.inframgr.workflowmgr.WorkFlowExecutor.run(WorkFlowExecutor.java:91)
:52:37,812 [WFExec-60-4] INFO closeSession(UcsSessionPool.java:214) - CLOSING SESSION : ID = UCSM
Success Case 1 : Case : Creating new organizaiton for the UCS account.
:26:20,104 [pool-1-thread-33] INFO doFormSubmit(APIProvider.java:1070) - FORM SUBMIT UcsController.forms.organization.create
:26:20,105 [pool-1-thread-33] INFO buildBindings(FormBindings.java:975) - LOV Provider for ID_UCS_ORGANIZATION.accountName=UcsAccountList
:26:20,107 [pool-1-thread-33] INFO definePage(FormBindings.java:710) - Field = ID_UCS_ORGANIZATION.accountName, LovProviderName = UcsAccountList
:26:20,107 [pool-1-thread-33] INFO toPairs(FormBindings.java:71) - LovProviderName = UcsAccountList
:26:20,114 [pool-1-thread-33] INFO definePage(FormBindings.java:710) - Field = ID_UCS_ORGANIZATION.dn, LovProviderName =
:26:20,120 [pool-1-thread-33] INFO performUCSAction(UCSOrganizationForm.java:312) - Account Name : dn : org-root
:26:20,137 [pool-1-thread-33] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:26:20,137 [pool-1-thread-33] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:26:20,137 [pool-1-thread-33] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1640) - GOT UCS SESSSION UCSM
:26:20,137 [pool-1-thread-33] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1611) - ****REFRESHING UCS SESSION****
:26:20,138 [pool-1-thread-33] INFO refreshSession(UcsAPISession.java:194) - Session UCSM needs refresh
:26:20,196 [pool-1-thread-33] INFO queryAndGetResponse(UcsBasicSession.java:279) - Response = <aaaRefresh cookie="" response="yes" outCookie=" /e981aea8-e bc0-2c1c6b19c5f8" outRefreshPeriod="600" outPriv="admin,read-only" outDomains="" outChannel="noencssl" outEvtChannel="noencssl" outName="admin"> </aaaRefresh>
:26:20,201 [pool-1-thread-33] INFO queryAndGetResponse(UcsBasicSession.java:289) - ~~~~~~~~~~Close UCSM connection .. ~~~~~~~~~~

17. Success case 2: Cloning UCS Service profile aciton.
Fix: Clear the unused session from UCSM and try again.
:52:36,078 [WFExec-81-4] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:52:36,078 [WFExec-81-4] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:52:36,078 [WFExec-81-4] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1101) - GOT UCS SESSSION UCSM
:52:36,078 [WFExec-81-4] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1072) - ****REFRESHING UCS SESSION****
:52:36,123 [WFExec-81-4] INFO queryConfigMoRequest(UcsAPISession.java:494) - final xml = <configConfMos cookie=" /4428bce a-9bc0-283cbcad4f0d" inHierarchical="true"><inConfigs> <pair key="org-root/ls-Cisco1221"><?xml version="1.0" encoding="UTF-8" standalone="yes"?><lsServer status="created,modified" uuid="derived" dn="org-root/ls-Cisco1221" statsPolicyName="default"><lsBinding pnDn="sys/rack-unit-13" status="created,modified" rn="pn"/></lsServer></pair></inConfigs></configConfMos>
:52:37,811 [WFExec-60-4] ERROR getRackServer(UcsDataPersistenceUtil.java:5412) - Error while getting compute blades.
java.lang.Exception: CUICUCS Manager returned errorCode=552, errorDescr=Authorization required
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryGeneric(UcsAPISession.java:388)
at com.cloupia.lib.cIaaS.ucs.UcsAPISession.queryConfigResolveDn(UcsAPISession.java:285)
at com.cloupia.feature.ucsController.UcsDataPersistenceUtil.getRackServer(UcsDataPersistenceUtil.java:5398)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.waitForRackServerAssociation(ServiceProfileAssociateHandler.java:507)
at com.cloupia.feature.ucsController.wftasks.ServiceProfileAssociateHandler.executeCustomAction(ServiceProfileAssociateHandler.java:381)
at com.cloupia.service.cIM.inframgr.workflowhandlers.CustomActionTriggerWorkFlowHandler.executeWorkFlowStep(CustomActionTriggerWorkFlowHandler.java:243)
at com.cloupia.service.cIM.inframgr.workflowmgr.WorkFlowExecutor.run(WorkFlowExecutor.java:91)
:52:37,812 [WFExec-60-4] INFO closeSession(UcsSessionPool.java:214) - CLOSING SESSION : ID = UCSM
Success case 2: Cloning UCS Service profile aciton.
:48:58,313 [pool-1-thread-50] INFO doFormSubmit(APIProvider.java:1070) - FORM SUBMIT UcsController.forms.serviceprofile.clone
:48:58,315 [pool-1-thread-50] INFO definePage(FormBindings.java:710) - Field = ID_CREATE_CLONE_FROM_SP.orgName, LovProviderName =
:48:58,460 [pool-1-thread-50] INFO getSessionInternal(UcsSessionPool.java:274) - Using pre-created UCS Session with ID UCSM
:48:58,460 [pool-1-thread-50] INFO getSession(UcsSessionPool.java:135) - GOT INTERNAL SESSION FOR UCS
:48:58,460 [pool-1-thread-50] INFO getUcsAPISession(UcsDataPersistenceUtil.java:1640) - GOT UCS SESSSION UCSM
:48:58,461 [pool-1-thread-50] INFO getNewUcsAPISession(UcsDataPersistenceUtil.java:1611) - ****REFRESHING UCS SESSION****
:48:58,461 [pool-1-thread-50] INFO queryConfigCloneRequest(UcsAPISession.java:539) - final xml = <lsClone dn="org-root/org-ORG- 06/ls-Service-006" cookie=" /d11c4ba8-305b-4f4e-9a87-db2beeec0310" inTargetOrg="org-root" inServerName="SP_clone" inHierarchical="true"></lsClone>
:48:58,581 [pool-25-thread-3] INFO getClusterIgroupAtrributesList(NetAppAPI.java:13577) - Size: 1
:48:58,680 [pool-1-thread-50] INFO queryRequestWithXMLResponse(UcsBasicSession.java:353) - ~~~~~~~~~~Close UCSM connection .. ~~~~~~~~~~
:48:58,712 [pool-25-thread-3] INFO getClusterIgroupAtrributesList(NetAppAPI.java:13577) - Size: 1
:48:59,218 [pool-25-thread-3] INFO getClusterIgroupAtrributesList(NetAppAPI.java:13577) - Size: 1
:48:59,369 [pool-25-thread-3] INFO getClusterIgroupAtrributesList(NetAppAPI.java:13577) - Size: 1
:48:59,448 [pool-1-thread-50] INFO queryRequestWithXMLResponse(UcsBasicSession.java:353) - ~~~~~~~~~~Close UCSM connection .. ~~~~~~~~~~

18. Orchestration

19. Enhanced Workflow validations: Wizard based resolver
Few validation examples
Task version mismatch
Conditional Task, default condition error
Mandatory value missing error

20. Unified Import/Export for Workflows & Custom Tasks:
Both workflows and tasks can be exported/imported using single file
While exporting a workflow all the dependent custom tasks(if any) are selected by default
If the dependent custom tasks are not selected, error message is shown to select the dependent custom tasks

21. VPLEX

22. Module 9 – Troubleshooting Create Extent - Positive

23. Module 9 – Troubleshooting Create Extent - Negative

24. Module 9 – Troubleshooting Create Extent - Negative

25. Module 9 – Troubleshooting Create Device - Positive

26. Module 9 – Troubleshooting Create Device - Negative

27. Module 9 – Troubleshooting Create Device - Negative

28. Module 9 – Troubleshooting Create Distributed Device - Positive

29. Module 9 – Troubleshooting Create Distributed Device - Negative

30. Module 9 – Troubleshooting Create Virtual Volume - Positive

31. Module 9 – Troubleshooting Create Virtual Volume - Negative

32. Module 9 – Troubleshooting Register Initiator - Positive

33. Module 9 – Troubleshooting Register Initiator - Negative

34. Module 9 – Troubleshooting Un-register Initiator - Positive

35. Module 9 – Troubleshooting Create Storage view - Positive

36. Module 9 – Troubleshooting Delete Storage view - Positive

37. Module 9 – Troubleshooting Associate Virtual Volume as Data store- Positive

38. Module 9 – Troubleshooting Remove Data store from host - Positive

39. Isilon

40. Module 9 – Troubleshooting
Isilon – Reports – Service Request Logs

41. Isilon – Reports – Service Request Logs
Module 9 – Troubleshooting
Isilon – Reports – Service Request Logs

42. Isilon – Reports – Service Request Logs
Module 9 – Troubleshooting
Isilon – Reports – Service Request Logs

43. Module 9 – Trouble Shooting
TAC SR’s – In Brief

44. TAC SR’s Action Taken Status on TAC Tool Issue Resolved By
SR Closed Date
Ravi deployed 2 appliances and Make one as remote DB.
Closed BU
25/08/2013
Fixed in Patch
18/06/2013
7/16/13
16/05/2013
3/6/13
Fixed in Patch
14/10/2013
We requested to TAC to arrange Customer Call to get More input
14/01/2014
1/9/13
Send Fenced Contained Template & Instruction to Andrew
14/05/2013
Address this issue on Temecula Phase 2. Informed TAC
20/02/2014
9/1/14
Customer had blocked ports 8787 on the firewall (Fixed this in a call)
8/7/13
As we do not configure, manage nor update VIB files of ESXi, we don't own this owner this SR.
25/07/2013
Sunil Send the .
20/09/2013
Ravi/Srinivas fixed this issue in the call
Fixed in the Call
15/08/2013
Fixed in Patch
29/08/2013
Ravi/Srinivas fixed this issue in the call (Cleared LDAP and HIST tables in MySQL database)
11/9/13
CDET BUG is in Resolved State
6/11/13
Ravi sends the VNC FAQ link to TAC.
24/11/2013
Ravi is replying this thread
Fixed in the Patch
5/9/13
1/7/13
Fixed in HOTFIX Patch
Ravi worked on this issue
13/09/2013
fixed in recent patch delivered to Entel on Sep 24, 2013
4/11/13
8/11/13
Restarted the Service from Shell Admin (Venkat Assist on this issue)
9/9/13
Have a call with Customer. Issue with Customer upgrade path.
14/11/2013
Fixed in Patch
11/3/14
Targeting in Temecula T2
TAC
13/11/2013
Issue in Patch Upgrade. Fixed by TAC
19/11/2013
Call with the Customer. Readd UCSM Account.
21/11/2013
Closed w/o Customer Confirm
5/3/14
Srinivas have a call with Customer & fixed the issue
20/11/2013
Solution Provided through (Took help from Prasanna & Jatin)
27/01/2014
Solution Provided through Ravi & Srinivas
26/11/2013
Fixed in Patch
18/12/2013
Fixed in Patch
8/1/14
Customers Oracle Database users password has expired. Informed CU, CU resolved
3/12/13
workaround is to create the workflows manually by going to Policies->Orchestration->Workflows->Add Workflow.
1/2/14
Fixed in Patch
19/03/2014
Provided VLAN remove DB sql script as patch. Customer confirmed issue is resolved
18/02/2014
Cleared the Cache it working fine
23/01/2014
Solution Provided through (This is expected behaviour)
21/01/2014
Solution Provided through . NEC re-created same WorkFlow on v.4.1 (Unable to reproduce this issue)
Customer Pending Workaround
Creating a new Portgroup resolved the issue.
28/01/2014
17/02/2014
File System Corrupted. Solution Provided through emial. Run "fsck -r"
16/01/2014
Need to Provided patch. Waiting for customer response.
25/02/2014
UCSD Upgraded to 4.1. Waiting fro customer response
31/03/2014
No workaround for this issue. Will address this in future release. CDET Bug shared with TAC
7/2/14
Checked the license. We are not supporting this PID. Send to Julie.
Ravi attend the call and Provided support
28/02/2014
Providedd support
25/03/2014
Providedd new License
26/02/2014
Targeting in Temecula T2 P3
30/04/2014
23/04/2014
25/04/2014
1/4/14
23/4/2014
Providedd Support (Ravi/Partha)
8/4/14
Targeting in Temecula T2 P3 (Work Around restart the appliance)
11/4/14
TAC & Ravi Providedd Support
TAC & RaviProvidedd Support (Waiting for BU response)
14/4/2014
Kranti had a Webex with customer.
26/3/2014
28/3/2014
Bren Briggs CSE have call with customer
17/4/2014
Providedd Support (Prasanna)
17/06/2014
few Netapp api which we use is not supported as the Netapp version is Netapp Release 8.2P5 Cluster mode
29/05/2014
Have a call with Customer. Updated the patch to
Ravi fix this issue in the call
9/4/14
Provided support Augustian
Ravi/Srinivas Providedd support
15/4/2014
Provided support Sunil
12/6/14
30/4/2014
Provided support Ravi/Naveen
29/4/2014
Ravi/Srinivas/Sunil have call with the Customer
14/5/2014
28/4/2014
28/5/2014
Not Supporting in T2-P3. issue will be targeted for next release.
25/4/2014
Will adress this issue in our upcomming release Carmel which is due July ’14
29/5/2014
Augustian & Sunil will schedule call with customer
3/5/14
Relaese Pending
Srinivas send . Will address this issue in Carmel release
Provided support Prasanna
Provided support Ravi
15/5/2014
Rakesh attend call with the customer
6/6/14
Sunil Send the to TAC.
Tageting future release
CE Pending Workaround
Targeting for T2-P4
21/5/2014
Mail support & Call with customer (Customer is ready for call tomorrow)
4/6/14
DE Pending Workaround
2/6/14
Fixed the issue in the Customer Call
Support (Orf )
BU joined the Call
Provided support Ravi/Rizwan
Customer Updated
Webex with CU Prasanna/Rizwan
CE Pending
Raghu Provide necessary script to fix this issue
19/6/2014
Requested Webex with the Customer
3/7/14
Yaso request for a customer call

45. TAC SR’s TAC SR Final Status June 30th 2014 June 23rd 2014
June 2nd
May 26th
May 12th
May 5th
April 28th
April 21st
April 15th
April 7th
Closed SRS 97 96 93 90 86 79 75 70 65 63 58
Solution Provided/Monitoring 1 3 2
Closed w/o Customer Confirm
Customer Updated 6 7 5
3rd Party Workaround
Close Pending
DE Pending
Customer Pending
Customer Pending Workaround
DE Pending Workaround
3rd Party Pending
Release Pending
CE Pending
CE Pending Workaround
Total SR's from to till date
108
106
105
102
101 91 88 87 82 77

46. Migration Path

47. Migration Path (to Carmel /5.0)
Old Version New Version
4.1.* (Direct Path)
>     ->  A  ->   B ->
(cumulative) x
Note: In Multi-Node, Primary and Service(s) nodes should be upgraded to 5.0 level