1. CHI Franciscan Patient Access Scheduling Process Hospital and ED-follow up appointments Hospital and ED-PCP needed appointments
June 6th, 2017

2. CHI Franciscan Operational Plan
Hospital/ ED Follow Up Appointment Scheduling
Hospital and Emergency Department staff are able to utilize the FMG Patient Access Department to schedule patients for an appointment with a Primary Care Provider upon discharge.
Contacting the FMG Patient Access Department
Phone | FMG-APPT ( ) or
Hours: Monday- Friday 7:00am-6:00pm
Information Required over the phone:
Patient’s first and last name
Patient’s MRN
Patient’s DOB
Patient’s phone number
Patient’s insurance coverage (if applicable)
Diagnosis
How soon the patient needs to be seen

3. CHI Franciscan Operational Plan
Hospital/ ED Follow Up Appointment Scheduling |
Hours: Available 24/7, but s will only be addressed Monday-Friday 7:00am-6:00pm
Information Required in the body of the
Patient’s first and last name
Patient’s MRN
Patient’s DOB
Patient’s phone number
Patient’s insurance coverage (if applicable)
Diagnosis
How soon the patient needs to be seen

4. CHI Franciscan Operational Plan
Hospital/ ED Follow Up Appointment Scheduling
FMG Patient Access Department PAR Scheduling Process
Upon receiving the phone call or from the hospital, the PAR will pull up the patient’s account in Epic.
Phone Call:
With the hospital employee on the line, the PAR will schedule the appointment with a Primary Care provider according to the time frame specified.
If the hospital is requesting the patient be seen by a Specialty provider, the PAR will update the patient’s demographic information in Epic and warm transfer the call to the requested specialty department for scheduling.
Hospital staff will communicate all appointment information to the patient.

5. CHI Franciscan Operational Plan
Hospital/ ED Follow Up Appointment Scheduling
FMG Patient Access Department PAR Scheduling Process
The PAR will call the patient on the phone number listed in the , and schedule the appointment with a Primary Care provider according to the time frame specified by the hospital.
If the hospital is requesting the patient be seen by a Specialty provider, the PAR will call the patient in order to update their demographic information in Epic, and warm transfer the call to the requested specialty department for scheduling.
The PAR who schedules the appointment will communicate all appointment information to the patient.
The PAR will document the appointment information on a tracking spreadsheet, and follow up with the patient as-needed.

6. CHI Franciscan Operational Plan
Hospital/ ED Follow Up Appointment Scheduling- Toll Free Line