1. Empowering Unified Communications through analytics, reporting and recording

2. ONLINE, CLOUD PBX, ON-PREMISES OR HYBRID

3. CALL QUAILITY & SIP TRUNK CAPACITY
USER
ADOPTION
CALL QUAILITY & SIP TRUNK CAPACITY
EMPLOYEE PRODUCTIVTY
COSTS & BILLING

4. CALL QUAILITY & SIP TRUNK CAPACITY
Skype Operations Framework
USER
ADOPTION
CALL QUAILITY & SIP TRUNK CAPACITY
EMPLOYEE PRODUCTIVTY
COSTS & BILLING

5. CALL QUAILITY & SIP TRUNK CAPACITY
- USER DRIVEN
- CDR BASED
- REPORTING &
MONITORING
ON-PREMISES
CLOUD
PARTNER HOSTED
USER
ADOPTION
CALL QUAILITY & SIP TRUNK CAPACITY
EMPLOYEE PRODUCTIVTY
COSTS & BILLING

6. CALL QUAILITY & SIP TRUNK CAPACITY
MAF ICIMS™
USER
ADOPTION
CALL QUAILITY & SIP TRUNK CAPACITY
EMPLOYEE PRODUCTIVTY
COSTS & BILLING

7. DASHBOARD CONFIGURABLE LAYOUT DYNAMIC CHARTS DIRECT FILTERING
SINGLE CLICK REPORTING
SNAPSHOT VIEW
UPDATED EVERY 60 SECONDS
DASHBOARD

8. REPORTS USER DEFINED UNLIMTED OPTIONS BRANDED REPORT PRE-DEFINED
REPORT DESIGNER
REPORT BUILDER
SCHEDULE
AD-HOC
SAVE AS TEMPLATE
USER DEFINED
UNLIMTED OPTIONS
BRANDED
REPORTS

9. REPORT DESIGNER CREATE REPORT FORMAT SELECT FIELDS SUMMARY OR DETAILED
AGGREGATION METHOD
REPORT DESIGNER

10. FILTERS
SORTING
SELECT FORMAT
CHART OPTIONS
REPORT BUILDER

11. SYSTEMS MONITORS HIGH LEVEL SYSTEM VIEW MODALITY CALL QUALITY
CONSUMPTION
SYSTEMS MONITORS

12. CALL DETAIL MONITOR CALLER AND CALLEE DETAILS CALL OVERVIEW
NETWORK DETAILS
DEVICES
QUALITY
CALL DETAIL MONITOR

13. USER MAP CALL VOLUME & QUALITY CONFERENCE DETAILS CONF PARTICIPANTS
CONF MODALITY
CALL DETAIL MONITOR
USER MAP

14. ALARMS
AD INTEGRATION
SECURITY POLICIES
ADDITIONAL FEATURES

15. MAF ICIMS™ CC REAL-TIME WALLBOARDS - SUPPORTS RG’S - COST EFFECTIVE
ADDITIONAL MODULE
SUPORTS RESPONSE GROUPS
- SUPPORTS RG’S
- COST EFFECTIVE
- PRESENCE REPORTING
- LIVE CALL MONITOR
REAL-TIME WALLBOARDS

16. REAL-TIME WALLBOARDS LIVE AND HOSTORICAL GENERATED IN WEB PAGES
FILTER ON RG’S
HIGHLIGHT CALL HANDLING
REAL-TIME WALLBOARDS

17. REAL-TIME WALLBOARDS LIVE AND HOSTORICAL GENERATED IN WEB PAGES
FILTER ON RG’S
HIGHLIGHT CALL HANDLING
REAL-TIME WALLBOARDS

18. PRESENCE & RG REPORTING
PREDEFINED
REPORT DESIGNER
UNLIMITED VARIANTS
PRODUCTIVITY
RG MANAGEMENT
PRESENCE & RG REPORTING

19. REAL-TIME CALL QUALITY DETAILS
CALL VOLUME & QUALITY
CONFERENCE DETAILS
CONF PARTICIPANTS
CONF MODALITY
CALL DETAIL MONITOR
REAL-TIME CALL QUALITY DETAILS

20. MAF UCR™ VOICE RECORDING + - SIMPLE, COST EFFECTIVE - SINGLE INTERFACE
TRAINING
MONITORING
DISPUTE RESOLUTION
- SIMPLE, COST EFFECTIVE
- SINGLE INTERFACE
- SHARED DB
- CENRTRALISED STORAGE
VOICE RECORDING

21. VOICE RECORDING SIMPLE SEARCH PLAYBACK OR DOWNLOAD PAUSE AND RESUME
MP4 FORMAT
SfB ON-PREM & ON-LINE
VOICE RECORDING

22. SOME OF OUR CUSTOMERS

23.
FURTHER INFO