1. Organizational Change According to Nadler-Tushman
Anticipatory Changes
Reactive Changes
Incremental Changes
Strategic Changes

2. Why Employees Resist Change?
Surprise
Misunderstanding/
Ignorance/Lack of Skills
Lack of Trust
Fear of Failure
Personality Conflicts
Poor Timing
Lack of Tact
Threat to Job Status/Security
Breakup of Work Group

3. The OD Process Organizational Development Unfreezing Change Refreezing
Planned change programs intended to help people and organizations function more effectively
Unfreezing
Neutralizing resistance by preparing people of change
Change
Refreezing
Systematically following up a change program for lasting results

4. Effective Elements of Negotiation
Adopting a Win-Win Attitude
Knowing your BATNA (Best Alternative to a Negotiated Agreement)
Identifying the Bargaining Zone
Added Value Negotiating

5. The Changing Workplace David Berdish – Ford Motor Co.
$50 million losses to $175 million profit
4 tactics used
Where trust breaks down
Listen then listen some more
Change assumptions
Show the big picture

6. Management Ethics
When people respond to change they dislike, is it morally ok for them to laugh it off as something that upper management has a new enthusiasm for.
Many times employees will ignore the new idea hoping that it will blow away in a few days.

7. Management Ethics “Good Fun or Really Bad Idea? You Decide”
Is is ok to have a little fun in the office??? Or should it be business all day everyday?
Sometimes a little fun can level hierarchy and strengthen the community in the workplace.
BAD IDEA
Is a little fun just too unprofessional for you?
How do you deal with the situation if you think it is?
Do you play anyway and make that bond with other employees? Or do you ignore it, knowing that is will soon end.

8. Managing Conflict Dealing with the Two Faces of Conflict
Competitive
Cooperative
Conflict Triggers
Ambiguous jurisdictions
Competition for scarce resources
Communication breakdown
Time Pressure
Unreasonable rules or procedures
Personality Clashes
Status Differentials
Unrealized expectations

9. Conflict Resolution Techniques
Problem Solving
Superordinate Goals
Compromise
Forcing
Smoothing

10. Unclear or Confusing Change does not always have a positive effect
Personal Experience