1. Chapter 14 Network Management
Business Aspects
Architectures
Technology

2. Business Aspects Quality of service Cost containment issues
Outsourcing
Flexibility

3. Cost Containment Issues
Inventory
Support costs
Consolidate and centralize
Process redesign
Standardize

4. Outsourcing Objectives Success factors Cost-effective Secure
International network support personnel
Success factors
Identify process
Select right outsourceing
Management outsourcing

5. Flexibility Objectives Success factors Reasonable cost
Meet changing business opportunities
Success factors
Remove proprietary hardware and software
Adopt open protocols and off-the-shelf hardware & software technology
Adopt open APIs & module management package

6. Architectures System Administration Enterprise Network Management
ISO Management Framework
Consolidated service desk

7. System Administration
Server management
Help desk management
Configuration management
Desktop management
LAN management
Distributed application management

8. Server Management Diagnose & fix hardware problems
Diagnose & fix software problems
Capacity planning & performance monitoring
Remote configuration
Report generation

9. Help Desk Management Tool: computer telephony integration Functions
Automatic call distributors & interactive voice response units
Knowledge base
Search engine
Functions
Problem solving
Reporting
Method: three tiers

10. Configuration Management
Objective: single sign on
Policy-based management tools:
User access right
Desktop start-up applications
Enforce virus checking or metering
Facilitate changes
Prevent unauthorized software

11. Desktop Management Architecture & protocol Functions
Desktop Management Task Force (DMTF)
Desktop management interface (DMI)
Management information format (MIF)
Functions
Hardware & software management
Software distribution
License metering
Server monitoring
Web server monitoring
Network monitoring
Virus protection
Help desk support
Remote control management
Reporting

12. Enterprise Network Management
Architecture & protocol
Software type
Functions
Vendor
Other tools

13. Architecture & Protocol
Simple network management protocol (SNMP): centralized approach
Agents
Management information base (MIB) using objects
Remote network monitoring MIB (RMON MIB)
Distributed device manager using distributed network probes

14. Architecture & Protocol
Web-based enterprise management (WBEM) by IETF
Hypermedia management protocol (HMMP)
Hypermedia management schema (HMMS)
Hypermedia object manager (HMOM)
Common information model (CIM) by DMTF
Modified object forma (MOF)

15. Software Type
Point product
Frameworks
Integrated suites

16. Functions Track distributed applications Reporting
Perform repetitive system management tasks
Improve application performance

17. Vendors HP Openvire IBM System View
Sun Soft Solstice Enterprise Manager

18. Other tools
Network analyzer
Monitoring
Simulation
Auditing

19. Network Analyzer Purpose Types Selection consideration
Traffic analysis
Types
Software
Hardware
Combination
Selection consideration
OS compatibility
Database compatibility
Network size and architecture
Protocol & application support
User interface
Report

20. Monitoring
Network baselining tools
Performance reporting

21. Simulation Network modeling tools What-if analysis for bottlenecks
Current system
New application or configuration
Reproduce problems

22. Simulation Selection Criteria
Network type
Network scope
Network service
Network device
Network protocol
Traffic attributes
User interface
Report

23. Auditing Log of file access
Log of file, application, configuration changes
Log of login & logout
Flexibility: no. of user & file
Security
Report

24. ISO Management Framework
Fault management
Configuration management
Performance management
Security management
Accounting management

25. Assignment
Review chapters 8-12
Prepare exam