1. An introduction to IT4IT
Charles Betz

2. Charlie Betz @CharlesTBetz on Twitter www.lean4it.com
3 May, 2018
Charlie Betz
@CharlesTBetz on Twitter
Copyright © The Open Group 2014

3. About APG APG’s mission is to
“Align information technology and systems engineering capabilities with business strategy using proven, practical processes delivering world-class results.”
Industry thought leader in enterprise architecture, business modeling, process improvement, systems and software engineering, requirements management, and agile methods
Member and contributor to
UML, SysML, SPEM, UPDM at the Object Management Group (OMG)
TOGAF, ArchiMate, and IT4IT at The Open Group
Eclipse Process Framework (EPF) at the Eclipse Foundation
Business partners with Sparx, HP, and IBM

4. 3 May, 2018
The Open Group
Enables all organizations that use information technology to do things better, faster and cheaper
Enables all suppliers of information technology products and services to gain business benefit
Enable every individual to develop their skills and capabilities…
Establish Work Groups and Forums to develop standards, guides, best practices and white papers
Openly publish the output of those Work Groups and Forums and acknowledge the contributors
Operate certification and accreditation programs to recognize the individuals, products, services or processes that meet our members’ standards
Copyright © The Open Group 2014

5. The Open Group membership
3 May, 2018
The Open Group membership
Australia
Belgium
Brazil
Canada
China
Colombia
Czech Republic
Denmark
Finland
France
Germany
Hong Kong
India
Ireland
Italy
Japan
Korea
Luxembourg
Malaysia
Pakistan
Philippines
Poland
Qatar
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey UK
United Arab Emirates
USA
43,283 people in 131 countries
488 memberships
HQs in 40 countries
6 continents
Mexico
Netherlands
New Zealand
Nigeria
Norway
A global consortium that enables the achievement of business objectives through the development of open, vendor-neutral IT standards and certifications
More than 480 member organizations: a diverse membership that spans all sectors of the IT community — customers, systems and solutions suppliers, tool vendors, integrators and consultants, as well as academics and researchers
Vision: Boundaryless Information Flow™ achieved through global interoperability in a secure, reliable and timely manner
Copyright © The Open Group 2014

6. 3 May, 2018
What is IT4IT™?
IT4IT™, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement;
IT4IT™ provides the capabilities for managing the business of IT will enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk;
IT4IT™ is industry independent to solve the same problems for everyone
IT4IT™ is designed for existing landscapes and accommodates future IT paradigms
Copyright © The Open Group 2014

7. What problems are we solving with IT4IT?
3 May, 2018
What problems are we solving with IT4IT?
Re-inventing the wheel
IT silos
Copyright © The Open Group 2014

8. 3 May, 2018
Val Sribar, Group Vice President Gartner Enterprise Software Research Group
Copyright © The Open Group 2014

9. Who and where are we? Original Consortium Shell Hewlett-Packard Achmea
3 May, 2018
Who and where are we?
Original Consortium
Shell
Hewlett-Packard
Achmea
MunichRe
Accenture
PriceWaterhouseCoopers
University of South Florida
AT&T
Value Chain
9/2011
RA 0.5 (level 1)
8/2012
RA 1.0 (level 2)
1/2013
RA 1.2 (level 3)
3/2014
RA 1.3 (level 3)
10/2014
RA 2.0 (level 3)
10/2015
Copyright © The Open Group 2014

10. IT4IT Consortium members (June 2016)
Aalto University, School of Science and Technology
Accenture Limited
Achmea
Action Research Foundation
Architecture Center Ltd
ARISMORE
Armstrong Process Group, Inc
ASL BiSL Foundation
ATE Enterprises
Aviation Industry Corporation of China Information Technology - AVICIT
Biner Consulting
BP Oil International Limited
CA, Inc
Capgemini S.A.
CC and C Solutions
Conexiam Solutions Inc.
DIA
DUX DILIGENS S.A de C.V
EA Principals, Inc.
Enterprise Architects Pty Ltd
ExxonMobil EY
Fujitsu
Fujitsu Limited
Glenfis AG
Good e-Learning
HCL Technologies Ltd.
Hewlett Packard Enterprise
Huawei Technologies, Co. Ltd
IBM
ITpreneurs Nederland B.V.
Justin Group Oy
Logicalis SMC
Metaplexity Associates Inc.
Microsoft
Ministerie van Financien
Munich Re Group
Nationwide
Oracle Corporation
Origin Energy
Philips
PricewaterhouseCoopers LLP
PricewaterhouseCoopers LLP PwC
Primesource EA AS
Raytheon Company
Real IRM Solutions (Pty) Ltd
Sandvik IT Services AB
ServiceNow, Inc.
Shell Information Technology
Shift Technologies LLC
Sykehuspartner HF
Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd., TCS
The Boeing Company
The MITRE Corporation
Tieto Oyj
UMBRiO
Wakaru Oy
Westbury Software

11. Value Chain

12. Value Chain, Reference Architecture
3 May, 2018
Value Chain, Reference Architecture
From What to How
From Why to What
Need TM attributes on TOGAF and ArchiMate
Copyright © The Open Group 2014

13. IT4IT™ Functional Model – v2.0
Now we can talk about the technology components that are involved in the production and consumption of these artifacts. Most IT people and technology providers will want to talk about products mapped to process. What we’ve seen those discussions lead to is the problem we have today in IT – an over-abundance of tools, a lot of shelf-ware, complex point-to-point integrations, and a glut of information that is difficult to get to and even harder to understand.
Our approach here is different – we are focused on the functional components, the solutions building blocks of the ecosystem. We can ultimately map this to products. But before we go there, it is important to get our arms around the functions within each value stream and their relationship to the production and consumption of the key artifacts.
The context for functional components starts with “capability”. A capability is a function or activity that can produce an outcome of value through people, process, and technology. ITIL defines a set of capabilities structured into a specific set of disciplines such as Incident Management, Event Management, etc.
The technology aspect of a capability is one of several functional components. The functional components become the “building blocks” for IT.
A functional component is the smallest technology unit that can stand on its own and be useful as a whole to a customer.
Our “big rules” for functional components are that they
must have defined inputs and outputs that are artifacts
have impact on a key artifact (for example, a state change).
Typically, functional components control a single artifact.
I’d like to point out here that this is not a product overview or roadmap discussion.
Some functional components may have a 1:1 relationship with products. For others, a single product can cover N number of functional components. I’ll show some example relationships between these functional components and our products. The benefits of defining the RA through Functional Components is that the FC definition will stay constant and is agnostic to the specific product choices made.
Let’s look at the functional components for each value stream in more detail.

14. IT4IT™ Value Propositions
For ‘consuming IT organizations’ e.g. ExxonMobil, Shell, Origin Energy
Ability to track cost, performance, business value and risk as a basis for improvement decisions.
Dramatically reduced TCO of IT management solution.
For software vendors e.g. IBM, HP, Microsoft, Oracle
Deliver integrated solutions at lower cost.
Opportunity to focus on differentiating innovation

15. IT4IT™ Value Propositions
For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy Services
Move beyond traditional process consulting.
Faster, predictable time to value
Higher quality delivery at lower cost to customer
For individuals (‘within’ each of the organization types)
personal professional development opportunity.

16. Positioning IT4IT™ in the ‘landscape’
3 May, 2018
Copyright © The Open Group 2014

17. Agile Enablement Workstream

18. Agile objectives for IT4IT
Centrality of version control for both text and binary artifacts
Automation of build, test, and deployment processes
Support forward transparency & shared visual mental models
Support limited Work in Progress; understand and manage all queues
Show patterns for fast feedback
Event – Incident – Defect – Story - Change
Automated rollback
Identify the industry consensus end to end components across core Dev and Ops

19. Continuous Integration

20. cc: tomypelluz - https://www.flickr.com/photos/31459536@N00

22. cc: Vlastula - https://www.flickr.com/photos/46026252@N00

23. IT4IT and feedback
Gives you a basis for reasoning about feedback

24. See blockages IT4IT and constraints © 2016, Charles T Betz
© 2016 Armstrong Process Group
Portions © 2016 Digital Management Academy

25. Value stream mapping
IT4IT is an excellent basis for developing digital & DevOps value stream maps
Provides a foundation for workshops
Logical overall structure, common definitions for typical digital pipeline/IT management systems

26. Q Q Q Q Q Q Q Queue Hot spot System Jira Sparx EA SNow Incident
Process Q
Tech Lifecycle
Backlog management Q
Risk management
Problem management
Incident management
Jira
Sparx EA
SNow Incident
Build management
SNow Problem
NewScale
Annual planning Q
PlanView
Git
End user provisioning
Jenkins
SCCM
ComSci Q
NetCool
Dev team provisioning
Project management
Artifactory
Change management
Demand management
Operations management
HP Openview Q
Excel Release Spreadsheet
End user support Q
SNow
Change
Architecture review
Release management
Professional services access
Atrium CMDB
Chef

27. Getting down to details

28. IT Service Definition Workstream

29. The haircut “service” has three aspects
The service interaction
The service offerings
The service system
The performance, transaction, experience, act
The moment of truth where the act occurs
Integrated resources including humans with skills and competencies, technology, information and goods that facilitate the act
Advertised capabilities, marketed in consumer oriented terms. Offerings set consumer expectations for the outcome
1. Starts with A desired outcome: good looking hairstyle But how? The moment of decision:
Assemble the resources and skills and perform the act myself Or Enlist someone to perform the act on my behalf ( a service)
The desired outcome is the basis of a decision to engage with a service provider – it is an expectation for a service experience
2. A provider exposes available capabilities as offerings
Offerings are configurable based on consumer needs and expectations but within the limits of available capabilities marketed by the provider
Offerings abstract away the complexity of the various resources, processes and tools used to perform the act
Offerings are the consumable representation of acts that form the basis of a provider/consumer interaction
3. Resources, knowledge and skills are aggregated to form a service system that enables the provider to perform the act of cutting hair on behalf of the consumer. Resources include tangible goods, technology, people, information and money
The service system facilitates the act that was advertised in the offering
4. The act of cutting/styling the hair is an attribute of providing the outcome
It is the moment of truth, the interaction that produces the desired outcome at a specific point in time
Which is made available through one or more offerings And is facilitated by the service system(s)

30. It’s all about scaling Dunbar’s Number 3 May, 2018
Copyright © The Open Group 2014

31. From startup to enterprise
Architecture
Information
Security
Enterprise
Execution
Investment
THE SCALING PROBLEM
Culture
Key state transitions.
Emergence & formalization are a function of scale
Team of Teams
Operations
Work
Product
Team
Applications
Infrastructure
IT Value
Founder

36. Using IT4IT Internal use Commercial use
You must support the standard financially if you are going to directly profit from it.
If you wish to use IT4IT Reference Architecture, Version 2.0 for commercial purposes (e.g. IT4IT based consultancy or training), then your organization must have a license.
See
Downloads of the IT4IT™ Reference Architecture, Version 2.0 documentation, are available as a FREE license to any organization wishing to use IT4IT entirely for internal purposes
For example, to develop an information system architecture for use within that organization.
See

37. 3 May, 2018
Now with exams
Copyright © The Open Group 2014

38. How do I get involved?
IT4IT as a final product is free to end customers
Open Group is a consortium model
Your company needs to join the Open Group and in particular the IT4IT Forum for full participation in content development
You can be a sole proprietorship
LinkedIn group for questions/community discussion
This is the same as the Archimate and TOGAF models

39. Benefits to standards participation
It’s not just for product companies
The knowledge sharing that comes is beneficial for practitioners
Meet peers struggling with the same issues
Consider it as a form of staff development
Intense, challenging, collaborative work
Great for senior people bored with conferences & classroom training
Cost (including membership) is comparable or cheaper than traditional training and conferences

40. Thank you for attending this session.