1. SPECIALISED SERVICES eLearning
eLearning Colloquium
Western Cape Provincial Training Institute
28 October 2015

2. How do we define eLearning?
eLearning refers to materials and activities that optimally utilises Information and Communication Technologies (ICTs) to support and enhance learning.
What does this mean?
We use computers and the Internet so that learners can
Read learning materials and do activities;
Hand in their work and receive feedback; and
Connect with others.
in an online learning environment anytime, anywhere.

3. What governs eLearning in the Public Service?
Human Resource Development Strategic Framework for the Public Service: Vision 2015
The framework seeks to adopt a set of options for capacity building in order to respond to training and development needs in the Public Service
eLearning policy
DPSA
The policy / directive intends to
Outline the way in which eLearning should be utilised in the Public Service
Provide an enabling mechanism for public servants to understand their role in eLearning
Focus and coordinate eLearning in the Public Service
Facilitate the provisioning of an enabling eLearning environment
Strategy and plans
Government departments
(Participatory development)
Departments must take responsibility for the successful implementation of eLearning within the context of utilisation in individual departments

4. What does the eLearning policy / directive include?
Legislative frameworks
Human Resource Development Strategic framework: vision 2015
National Skills Development Strategy
National Qualifications Framework Act
Public Service Act
Skills Development and Skills Development Levies Acts
Public Finance Management Act
Directive on the Utilisation of Training Budgets
E-Government Strategy
The Electronic Communications Act
Roles and Responsibilities
Principles
Allocate training resources to meet transformational priorities
HRD practitioners
Create an enabling environment through development and implantation of relevant policies and regulatory documents
Line function managers
Create an enabling work environment and provide support
Employees
Take responsibility for their own learning
Departmental IT
Create an enabling technological environment and provide support
eLearning Service Provider
Provide a high quality eLearning experience

5. What does the eLearning policy / directive include?
Institutional arrangement and support
Every employee is eligible to participate in eLearning
Participants must be provided with time and space to complete an eLearning intervention within their working hours
Participants must be provided with technology and access to the Internet to participate in eLearning
Participants must be provided with the necessary IT support to participate in eLearning
Accreditation and certification
Uniform principles apply – “any person who earns a qualification or a skills programme through eLearning and such a programme is accredited by a Quality Council is recognises to have the same rights and privileges as if he/she has earned an accredited qualification through a conventional training mode”
Requirements and guidelines
Content design and development
Assessment
Facilitation
Functionalities of the Learning Management System
eLearning information security
Protection and storage of data

6. What does the eLearning policy / directive include?
Funding
Funded as part of a department’s training budget
Development and procurement in line with departmental procurement and asset management policies
Governance
Monitoring and Evaluation
eLearning Steering Committee (chaired by the DPSA) to promote the effective and efficient use of eLearning in the Public Service
Heads of Departments are responsible for monitoring and reporting on departmental implementation
Offices of the Premier are responsible for monitoring and reporting on provincial implementation
DPSA will monitor implementation through the Human Resource Development Annual Monitoring and Evaluation and evaluation reports from departments
Zamo Khuzwayo

7. What is missing?
What, in your experience, should be included in the policy/directive to enable the utlisation of eLearning in the Public Service?

8. What frames eLearning implementation at the NSG?
Change management and adoption
Organisational readiness
Infrastructure
Alignment with capacity building needs
Pedagogical approaches
Implementation
Monitoring and evaluation
Governance

9. Change management and adoption
Create awareness
Motivate
Educate
Capacitate
Promote the development of an enabling environment
Provide encouragement
Help potential users understand eLearning as a capacity building means and embrace the associated opportunities

10. Organisational readiness
Define organisational systems, processes and procedures that enable eLearning implementation
Mainstream eLearning
Encourage a synergised approach (creative cooperation)
Planning
Design and Development
Implementation
Evaluation

11. Infrastructure Human Technological Financial eLearning Infrastructure
design
facilitation
change management
marketing
organisational processes
t&l processes
return on expectations
policies, guidelines, norms & standards
Infrastructure
Integration

12. Infrastructure Develop and/or appoint human capacity for
Project management of eLearning projects
Content design and development suitable for online delivery
Online facilitation
Learner support (technical)
System maintenance
Monitoring and evaluation

13. Infrastructure
Create the required technological infrastructure (as a provider) to meet minimum requirements:
Individual secure user login
Varied levels of access
Delivery of a variety of content types
Selective release of content
Assessment authoring
Submission of learner evidence
Provisioning of feedback
Channels for communication
Management, tracking and reporting of learner progress
Delivery of notifications
Provisioning of academic, administrative and technical learner support

14. ? ? Infrastructure Open source Customised Proprietary Internal
Hosting
Server space
External

15. Alignment with capacity building needs
Learning need
Purpose of the training and development
Target audience
Delivery options
Constraints and opportunities ?
Fully technology mediated eLearning
Facilitated eLearning
Blended learning (f-2-f & e)

16. Infrastructure
Create the required financial infrastructure (as a provider) to meet minimum requirements:
Staff
eLearning platform
Design and development
Facilitation (class size)
Assessment

17. Pedagogical approaches
Ground the planning, design, facilitation, evaluation and management of eLearning in research and best practice (lived experience)
Learn by doing
Active learning
Authentic learning
Learn by doing something which is useful in the real world
Adult learning
In a learning environment that supports adult learning

18. Pedagogical approaches
Depending on the purpose of a course and the context of implementation a relevant blend of the following elements can be found:
Course materials and resources (in a variety of formats, e.g. text, graphics, audio, video)
Quizzes
To ensure learners read compulsory learning materials
To assess learners’ understanding of the learning materials
Learners receive automatic feedback
Application activities
To assess the ability to apply new knowledge and skills in the work place
Typically presented as a template to be completed
Assessed by a facilitator with personalised feedback, using a rubric if possible
Reflection activities
Channels for communication to promote support and collaborative learning
Ongoing learner support

19. Implementation
Establish systems, processed and procedures for the satisfactory delivery of facilitated (credit bearing) eLearning
Quotation through the NSG contact centre
Registration with the NSG as learner
Registration on the NSG Learning Management System
Allocation of facilitator/s
Learner orientation
Course work and formative assessment
Post Course Assignment (PCA)
Assessment of PCA
External Moderation and Verification of PCA
Certification by the NSG & ETQA

20. Implementation
Establish systems, processed and procedures for the satisfactory delivery of fully technology mediated eLearning
Self enrolment
Learner orientation
Course work and assessment (automated)
Print certificate as soon as course requirements are met

21. Monitoring and evaluation
Determine the quality and effectiveness of eLearning courses:
Collection, analysis and reporting of learner data
Level
Instrument/s
Reach
Learner analytics
Reaction
Surveys
Learning
Assessment results
Transfer of learning
Observation
Interviews
Focus group interviews
Organisational benefits
Organisational reports
Organisational performance

22. Governance
Establish networks to share policies and other regulatory documents, as well as lessons learned to set standards for eLearning implementation in the Public Sector and support the continuous improvement of eLearning through relevant evaluation processes and procedures

23. Does eLearning work?
Like any other mode of learning success depends on a number of factors.
For (e)Learning to work, at least the following must be in place:
Access to technology and a stable internet connection
Basic ICT literacy
Champion / coordinator in the department
Participant buy in
Tracking and reporting
Timeous intervention
Accountability
Relevant and useful content
User-friendly learning environment
Knowledgeable and skillful facilitator
Facilitator support
Learner support (administrative, academic and technical)

24. Lack of coordination, integration and standardisation
What are the limitations so of the current infrastructure in the Public Service?
Human
Capacity development to design and develop eLearning
Capacity development to facilitate eLearning
Demystification of eLearning
Affordances
Limitations
Purpose
Technical
Development of infrastructure to enable participation in eLearning
Hardware
Software
Bandwidth
Financial
Optimal use of training resources
Lack of coordination, integration and standardisation

25. Discussion

26. Ngiyabonga |Thank you | Dankie
How can you contact us?
Dr Fran Greyling
Chief Director : eLearning 
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Ms Nokuthula Buthelezi
Administrator: eLearning 
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Mr Guillaume Kruger
Director : eLearning 
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Ms Tshetsana Letebele
Deputy Director : eLearning 
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Ngiyabonga |Thank you | Dankie