1. Higher Administration & IT
Administration Services
Outcome 1.2

2. An Effective Leader Good communication – verbal or written
Can build trust and relationships
Will listen to all ideas
Can influence others towards goals
Clear thought process
Able to analyse problems
Know the importance of delegation
Can motivate others effectively
Has the knowledge to deploy team skills
Minimise conflict

3. Poor Leadership
Team unclear = resources wasted = job not done properly
Low motivation = longer to complete job = low morale and high staff turnover
Unlikely to work under pressure = suffer stress = can’t sustain a standard of work

4. Time to Test Your Leadership…

5. What is a Team? “No man is an island”
A team can be defined as a group who have been specifically formed for a particular purpose. They have:
A shared purpose or goals
A sense of belonging (having an identity)
A dependence/reliance on each other

6. Features of Effective Teams
Team Composition – personality, interests, age and backgrounds
Team Development – once values are agreed the group pulls together
Nature of the Task – clarity, belief in task, resources allocated
Team Maintenance/Environment – includes virtual teams and team building opportunities
Leadership – having an effective leader

7. Class Question…
Discuss some of the negative consequences of having too large a team and too small a team.

8. Suggested Solution…
If a team working on a project is too large, there is a danger of a situation developing where sub-groups within the team start to form and break away and develop their own agenda.
Also, less assertive members of the group may not be given the opportunity to speak up or participate in a larger team.
If the team is too small to handle all of the specialist tasks required for a project, there is a danger of one person dominating the team or too few tasks or skills being shared among the group.

9. Team Roles (Belbin) The Specialist – rare knowledge and skills
The Ideas Person – creative, imaginative, solves problems
The Motivator – the drive and courage to overcome obstacles
The Organiser – clarifies goals and makes decisions, delegates well
The Implementer – turns ideas into actions
The Checker – monitors and evaluates
The Finisher – delivers on time
The Go-Getter – develops contacts and explores opportunities
The Team Player – listens to others and averts conflict

10. Stages in Team Development
Forming – the team members are introduced
Storming – members compete for roles; disputes and power struggles
Norming – members start working together and conflicts are resolved
Performing – the team is settled and working together

11. Internet Research
Visit to find out some more about effective teams.

12. Team Conflict
Conflicting goals – two members of the team want to go in different directions
Personal disputes – there are always people who will not get on
Lack of resources – not being able to put all ideas into action (money/staff/equipment)
Changing expectations – moving deadlines or targets
Loyalty issues – affected by the relationships between members of the team

13. Class Questions…
“Often, groups will take more risks than individuals working alone”. Discuss this statement.
“Two heads are better than one”. Justify this statement.

14. Possible Solutions…
Groups will often take more risks than individuals working alone and can share the responsibility for the consequences.
Calculated risks can often pay off and give an organisation an advantage over competitors.
On the other hand, individuals working on their own may be less inclined to take risks, as they will be fully responsible for their actions.

15. Possible Solutions…
Bring people together, who have a variety of knowledge, skills and experience, will generate more ideas and solve more problems than using individuals separately.
The pooling of ideas and skills benefits an organisation in terms of creativity. It is also of benefit to the individuals concerned with regard to their personal learning and development.
In other words, ‘Two heads are better than one.’

16. Class Questions…
Why will effective team work develop positive morale and motivation?
Why will effective team work develop multi-skilling?
“Effective teams need less supervision”. Discuss this statement.

17. Possible Solutions…
Effective teamwork can bring advantages to individuals by greater a sense of involvement, development and achievement.
This can lead to improved job satisfaction, higher morale and motivation.
These together can benefit an organisation through improved efficiency and productivity.

18. Possible Solutions…
Effective team work can be demonstrated clearly when, in the absence of one member of the team, others can cover their duties among them, thereby maintaining aims and targets.

19. Possible Solutions…
Effective teams need less supervision because individual members share responsibilities for their activities. The team can be self-directing and self-monitoring, thereby reducing the number of layers of senior management.

20. Benefits of Team Working
Individual:
Sense of belonging and value
Share knowledge and skills (therefore promotion prospects)
Increased motivation and morale
More likely to take risks (as they are shared)
Organisation:
Multi-skilled and flexible workforce
Employees take on more responsibilities (less supervision)
Specialisation and division of labour into different project areas
Risks undertaken successfully are of huge benefit
Increased competitiveness

21. A Leadership Story:
A group of workers and their leaders are set a task of clearing a road through a dense jungle on a remote island to get to the coast where an estuary provides a perfect site for a port.
The leaders organise the labour into efficient units and monitor the distribution and use of capital assets – progress is excellent. The leaders continue to monitor and evaluate progress making adjustments along the way to ensure the progress is maintained and efficiency increased wherever possible.
Then, one day amidst all the hustle and bustle and activity, one person climbs up a nearby tree. The person surveys the scene from the top of the tree.

22. A Leadership Story: And shouts down to the assembled group below…
“Wrong Way”
(Story adapted from Stephen Covey (2004) “The Seven Habits of Highly Effective People” Simon & Schuster).
“Management is doing things right, leadership is doing the right things”
(Warren Bennis and Peter Drucker)

23. Leadership
A leader is someone who influences others towards the achievement of goals.
A good leader will motivate people to willingly work towards their goals.

24. Leadership A leader will: Set a clear vision or goals for the team
Plan, organise and monitor progress
Meet the needs of the team (information, communication etc)
Meet the needs of individuals (support, training etc)
Meet the needs of the task (resources, team skills etc)
Liaise between the team, management and other work areas.
Evaluate – reflect to improve in the future

25. Leadership A leader should be able to:
Build trust and relationships within the team
Be able to delegate effectively
Keep conflict to a minimum
Motivate and influence others towards achievement of goals
Analyse problems and seek solutions; listen to others ideas

26. Different Styles of Leadership
Autocratic – This type of leader takes decisions without consultation and has very little regard for the thoughts and opinions of other colleagues or the workforce; usually found in traditional organisations.

27. Different Styles of Leadership
Laissez-Faire – This is the “let it be” leader who prefers the workforce to take their own decisions. This type of leadership can be useful in business where creative ideas are important but it relies heavily on good team work.

28. Different Styles of Leadership
Democratic– This type of leader is much more likely to be consultative and to encourage participative decision making.

29. John Adair’s Theory of Leadership
This model encourages a flexible approach to leadership, with the idea that there is no ‘right’ style of leadership. The style that best fits the situation should be adopted at any one time.
Group Needs:
Team building
Communication
Motivation
Discipline
Task Needs:
Objective Setting
Planning
Allocating Responsibilities
Performance Standards
Individual Needs:
Coaching
Counselling
Motivation
Development

30. Internet Task
There are many theories about ‘good leadership’. Use the internet to find out about McGregor and his ‘X’ and ‘Y’ Theories. Contrast these with Tannenbaum and Schmidt, Fiedler and Likert also had interesting ideas.
Take some notes on what these theorists thoughts.
What is charisma? Look this up. Write down the names of some leaders you think have charisma.

31. How To Pass Higher Administration & IT
Sample Exam Questions
An effective leader should have ‘good people skills’. Outline four other leadership skills you would expect to see in an effective leader. (4)
Describe three ways in which a team may be affected by a poor team leader. (6)
Good teamwork is essential for efficiency and productivity. Discuss reasons why some teams are more effective than others. (6)

32. Actual Examination Questions

33. Higher Administration & IT
Administration Services
Outcome 1.2