1. Four Seasons BirchStreet Orientation

2. Orientation Agenda Overview Introduction to BirchStreet Benefits
BirchStreet History
BirchStreet Rollout Timeline
Tasks for Your Hotel
Training
System Usage
Your Next Steps
For Your Reference
Deployment Contacts

3. Introduction: What is BirchStreet?
Secure web-based purchasing solution accessible from any location
Enables the hotels to automate many of the purchasing related tasks that today are time consuming and manual (phone, fax, )
Allows the hotel to track purchase orders, create organized order guides, and track items as they are delivered

4. Benefits Hotel Level Above Hotel Single system order entry
All hotel suppliers on one application
Consolidates purchase review, ordering,
inventory management, and reporting
Access to real time pricing
Paperless system that automates delivery of
your orders to approvers and suppliers
Hotel Level
Centralized database of National
supply chain purchases
Greater Leveraging of Purchasing Power
Enterprise wide management of
specifications
Above Hotel

5. BirchStreet - Internationally
Since 2003
Over 5,000 properties in more than 35 countries
12 Languages, 50+ Currencies
Over 70,000 Registered Users
Over 160,000 Suppliers
Global Customers
Aruba
Australia
Austria
Belgium
Canada
Costa Rica
Denmark
Egypt
France
Germany
India
Ireland
Jordan
Kingdom Of Saudi Arabia
Luxembourg
Mexico
Netherlands
Netherlands Antilles
Panama
Portugal
Russian Federation
Spain
St Kitts And Nevis
Sweden
Switzerland
Trinidad And Tobago
Turkey
United Kingdom
United States
Venezuela

6. BirchStreet - Today Over 70,000 Registered Users
Over 160,000 Suppliers
Process 4.5 million POs a year
$5 Billion in Spend a year
Avg. 10,000 Logins a day
some of our customers

7. BirchStreet – Rollout Timeline
April 16th, 2012: Four Seasons Hotel Westlake Village
After Westlake Village, Hotels will be deployed in waves beginning in May through the end of the year
Wave 1
May
July
August
October
December
Wave 2
Wave 3
Wave 4
Wave 5

8. Project Management & Supplier Adoption
Training Process
T-85 Days
Implementation
Project Management & Supplier Adoption
Hotel Communication
Orientation PowerPoint Will Communicate the Following
Training Process, Time Frame & Training Packet
Hotel Responsibilities
Provide Hotels with Proposed Training Schedule
Discuss Who Should Attend Training
Schedule Staff into Training
Prepare Classroom Sign-Up/Attendance Sheet
Schedule Meeting Room
Confirm Lodging Accommodations for Training Instructor
Distribute Training Materials to Attendees
Orientation
Timeline
Key
Hotel Activity
BirchStreet Activity

9. Inventory Setup Training
Training Process
T-85 Days
Inventory Setup Training
Storeroom Managers & Directors of Procurement will receive a web based demo of the system and training 6-8 weeks prior to implementation on how to complete the Inventory Setup Template
Template will be used to collect storeroom data
Training:
Implementation
Project Management & Supplier Adoption
Orientation
Inventory Setup Training
Data Gathering (templates)
Order Guide Setup Training
Order Guide Setup Training
Director of Procurement will receive a web based demo and training 4 weeks prior to implementation on how to complete the Order Guide Setup Templates
Template will be used to populate direct issue Order Guides
Training:
Timeline
Key
Hotel Activity
BirchStreet Activity

10. Inventory Management Training
Training Process
T-85 Days
Inventory Management Training
Storeroom teams will receive web based Storeroom Purchase & REQ Fulfillment training 1 week prior to implementation.
Training:
Implementation
Project Management & Supplier Adoption
Orientation
Inventory Setup Training
Data Gathering (templates)
Order Guide Setup Training
Procurement Training
Hotel will receive onsite training on Procurement, Approving, Receiving, AP & Administrative Tasks
This training will mark the “Go-Live” when the Hotel begins to use the system
Training:
Inventory Management Training
Procurement Training
Timeline
Key
Hotel Activity
BirchStreet Activity

11. System Use & Support Training Process Timeline T-85 Days
Implementation
Project Management & Supplier Adoption
System Use & Support
Once Hotel is trained, the System is ready to Use
Help Resources are available in the BirchStreet Help link once logged in
BirchStreet’s Support Team is available at or
Orientation
Inventory Setup Training
Data Gathering (templates)
Order Guide Setup Training
Inventory Management Training
Procurement Training
System Use
Support
Timeline
Key
Hotel Activity
BirchStreet Activity

12. Inventory Setup Training Overview
Three Core Sessions Are Available – Web Based Training
Training Will Occur 6-8 Weeks Prior to Implementation
Each Session is Listed with Who Should Attend:
Inventory Setup I – System Demo/Overview
Anyone responsible for Storeroom Stock and/or Purchasing Manager
Anyone in Finance with a vested interest in the Storeroom and it’s data migration into BirchStreet
Inventory Setup 2 – Setup Requirements
Inventory Setup 3 –
Completing the Inventory Template

13. Order Guide Setup Training Overview
Two Core Sessions Are Available – Web Based Training
Training Will Occur 4 Weeks Prior to Implementation
Each Session is Listed with Who Should Attend:
Procurement Setup 1 – System Demo/Overview
Purchasing Manager and anyone responsible for setting up Order Guides for direct purchase or requisitioning (non-Inventory)
Procurement Setup 2 – Setup Requirements

14. Inventory Management Training Month End Process Training
Inventory Management Training Overview
Three Core Sessions Are Available – Web Based Training
Training Will Occur 1 Week Prior to Implementation
Each Session is Listed with Who Should Attend:
Storeroom Training
Anyone responsible for Fulfilling Requisitions
Anyone Responsible for restocking Inventory or managing Par Levels
Anyone in Finance with a vested interest in Storeroom transactions
Inventory Management Training
Anyone responsible for managing adding new or removing old products from Inventory, and making Inventory data corrections
Month End Process Training
Anyone responsible for performing the Take Inventory Process

15. Advanced Buyer Training
Core eProcurement Training Overview
Five Core Sessions Are Available – Classroom Style
Training Will Occur During the Implementation Week
Each Session is Listed with Who Should Attend:
General Training
Anyone Responsible for Requisitions or Purchasing
Recommended for Anyone who is Responsible for Approving Purchases
Recommended for Anyone who Should Track What Items are Delivered
Advanced Buyer Training
Anyone Responsible for doing a majority of the Purchasing
Recommended for Anyone who will be managing Order Guide content for multiple users
Provides Information on Additional application features
Approver Training
Anyone who is Responsible for Approving Purchases
Receiver Training
Anyone who Should Track What Items are Delivered
REQ Training
Anyone Responsible for creating Inventory Requisitions
Storeroom Manager and anyone with a vested interest in Outlet to Storeroom transactions

16. Supplemental Training Overview
Three Additional Sessions Are Available – Classroom Style or 1:1 Sessions
Training Will Occur During the Implementation Week
Each Session is Listed with Who Should Attend:
RFQ Training
Anyone Responsible for converting standard (non-Inventory related) Requisitions to RFQ’s and submitting out to bid
AP Training
Anyone who is Responsible for handing the property AP process as it relates to Central AP
Admin Training
Anyone performing BirchStreet Administrative Tasks, and Hotel Finance
Recommended for those Responsible for New Users, Approval Workflows, and Budget Maintenance

17. Training Packet Details
Training Packets Will be Distributed At Least 2 Weeks Prior to Each Training Event. Packets Will Include:
Training Schedule
Class Outlines
Quick Guides
Additional Training Materials

18. Your Next Steps
The BirchStreet Training Team will Contact Each Property’s Director of Purchasing (or Key Training Point of Contact) in Advance to begin Coordination
Work With BirchStreet Training Team to Plan & Finalize Training Schedule
Inventory Setup Training
Order Guide Setup Training
Inventory Management Training
Implementation Training – GO-LIVE!
Book Your Users Into Scheduled Classes
Once Users Attend Training, go to and follow the prompts to access BirchStreet!

19. Deployment Contacts Request Contact Application Training
BirchStreet Training
Products or Pricing
General Supplier Questions >
How to Purchase from Suppliers >
Supplier
BirchStreet Support ( or
Request and/or Authorize New Adopted or Punchout Suppliers (once Authorized by hotel Controller)
Jodi Bell ( or
Business Policy Questions
Hotel Finance or DOF
Application Support
BirchStreet Customer Support or
Accessing BirchStreet
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