1. Design Thinking for the innovative OT
Jessica Salazar Sedillo, MOT, OTR/L
Michael Sedillo

2. OBJECTIVES
Define and participate in the 5 steps of design thinking: identify, empathize, define, ideate, prototype, evolve
Understand how to identify client and institution based needs and problems and create solutions using design thinking
Understand how to implement design thinking into practice

3. What is Design Thinking?
A process and mindset
Encourages us to be more empathetic, collaborative, open-minded and experimental 
Human-centered and is about the client/user
Values failing and sees it a way to learn

4. DESIGN THINKING Understand Your Client/User
Identify
Empathize
Define
Ideate
Prototype
Evolve
Understand Your Client/User
Design for your Client/User

5. WHY DESIGN THINKING? It is a different way to solve problems
Traditional Problem-solving
Designer centered
Talk about problems
Existing ideas/best practices
Failure is avoided
Design Thinking
Client/user-centered
Test solutions
Innovate ideas
Failure is how you learn

6. LET’S TRY IT! Understand your client/user (30 minutes)
Identify – What is our client’s/user’s current experience?
Empathize – What is our client/user thinking and feeling?
Define – What does our client/user really want?
Design for your client/user (30 minutes)
Ideate – How might we enhance our client’s/user’s experience?
Prototype – How might this look and feel?
Evolve – What do we want to share and learn?

7. Group Challenge
How might we create a product or a service that can enhance the experience of our peers during this conference?

8. IDENTIFY (15 minutes)
Why – to start figuring out what we want to solve
What – we’ll interview our peers about their conference experience
How – by asking a bunch of questions!
In pairs: Interview a pair from another table about their conference experience (8 minutes)
Return to your team: Share interviews and pick 1 story to explore

9. EMPATHIZE (5 minutes)
Why – to discover what drives and motivates your user
What – we’ll pick 1 story and create an empathy map
How – by diving deeper into the stories to capture new ideas and understandings
As a team: Fill out an empathy map for the story you picked

10. EMPATHY MAP (5 minutes) What do they say? What do they do?
Observed Behavior
Your User
Inferred Behavior
What do they think?
What do they feel?

11. DEFINE (5 minutes)
Why – to narrow your focus and look beyond what was said to discover what really matters to your user
What – take an inspired stance that will lead you to generate new-to-the-world ideas
How – by capturing your user’s insights with a “How Might We” question
In a team with facilitators: Craft a “How Might We” question

12. IDEATE (10 minutes)
Why – to address the HMW question we’ve come up with
What – we’ll develop multiple creative ideas
How – by thinking big and bold
Individually: Brainstorm ideas for 3 minutes (in silence)
In teams: Share out ideas by building on other’s ideas using the words “Yes, and…”

13. PROTOTYPE (10 minutes)
Why – to discover additional insights and refine our ideas
What – we’ll create prototypes to test and gather feedback
How – by building and testing with each other
In teams: Pull your ideas together and build a prototype solution on paper, and rapidly test with each other

14. EVOLVE (5 minutes)
Why – to question your point of view, push boundaries and think of new ways to improve an idea for your user What – we’ll share our ideas with others How – by posting them and answering any questions others might have about our prototype

15. Client and Institution Based Needs
Holly Cohen’s Ted Talk – Occupational Therapists as Hackers and Makers in Accessible Design
AOTF Sponsors Occupational Therapy Aging Experts To Assist with Innovative Design Workshop
St. Catherine’s University – Used design thinking to tackle their challenge of attracting and training elder and senior care professionals

16. Implementing Design Thinking in Practice
Understand your own mindset: Fixed vs. Growth
Understand your client’s mindset: Fixed vs. Growth
Are you answering the right questions?
It is better to have the wrong answer for the right question than to have the right answer for the wrong question
“MacGyver” moments
Universal and Accessible Design

17. What’s Next? Books to Read: Innovation Process
The Art of Innovation, by Tom Kelley
Change by Design, Tim Brown
Design Thinking, by Nigel Cross
Design in Healthcare
Design for Care: Innovating Healthcare Experience, by Peter Jones
Managing Innovation
Weird Ideas That Work, by Robert Sutton
Empathy
Wired to Care, by Dev Patnaik
Design in Education
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching and Learning, by Cannon Design, VS Furniture, and Bruce Mau Design

18. What’s Next? Take a course: Websites: Facebook: design4OT
dschool.stanford.edu – Virtual Crash Course in DT (free!)
Coursera.org – Design Thinking for Innovation (free!)
Udemy.com
Websites:
Facebook: design4OT
Keep an Idea Journal
Evaluate & understand your own mindset! Do you have a fixed or growth mindset?
Practice the Design Thinking process

19. Thank You
Follow me on instragram!! The Innovative OT

20. References Professional Learning: Design Thinking 101 by Savinay
John Cleese on Creativity
Dr. Ernesto Sirolli: Want to help someone, Shut up and listen!
Holly Cohen’s Ted Talk -
AOTF Sponsors Occupational Therapy Aging Experts To Assist with Innovative Design Workshop -
St. Catherine’s University “Design Thinking Workshop Tackles “Wicked Tough” Challenges” -