1. Safety & Risk Control Overview
California Housing Workers’ Compensation Authority
Safety & Risk Control
Overview
Jeff – Introduce Henri and transition
Dave Beal – Very involved in CHWCA
Henri Castro – main contact, coordinate services to members. Brief history with Bickmore
Risk Control

2. 2014 – Year In Review Accomplishments
Individual Action Plans for Each Member
30 Training sessions
700 Employees Trained
40 Programs Developed
On-Site Hazard Inspections
Ergonomic Evaluations
Phone and Consultation
In 2013 RMC requested more hands-on Risk Control Services for members
2014 – individual action plans
2014 – Team of consultants providing services
30 Training sessions/700 employees (Accident investigation, BBP, Workplace violence, Defensive driving, Hazard communication, Ergonomics, Heat Illness, Forklift, Aerial Lift)
40 written programs developed
Injury and Illness Prevention Program (IIPP);
hazard communications, heat illness prevention
Physical Inspections
Ergonomic evaluations
Phone and consultation on various topics; Cal/OSHA reporting, chemical exposures, ergonomics, maintenance exposures
Risk Control

3. 2014 – Year In Review Primary Loss Drivers
Ergonomic Injuries (sprains/strains)
Slip, Trip, and Fall Claims
Focused Services Provided
Ergonomics Training for Maintenance and Office staff
Individual Ergonomic Evaluations
Loss Data for 2014
Focused Services
Primary Occupations:
Maintenance 50% of claims frequency and severity
Office Staff – 20% claims frequency and severity
Brief summary of the ergonomic-type injuries
Hazard inspections that identify tripping hazards
Accident Investigation training
Risk Control

4. 2014 – Year In Review Webinars Cal/OSHA Recordkeeping (5) ADA (0)
Aerial Lift Safety (0)
Confined Space Awareness (4)
Driver Safety (5)
Forklift Operation (2)
( ) Number of attending agencies
Heat Illness (8)
Lockout/Tag out (8)
Temporary Traffic Work Zones (0)
Describe – not sure how many attendees because could be projected to a group or individual view.
Regular Attendees:
San Mateo
Merced
Alameda
Upland
San Joaquin
Contra Costa
Attended 1-2:
Plumas
Yolo
Ventura
Santa Barbara
Fresno
Risk Control

5. 2014 – Year In Review Regional Training
Workplace Violence Employee Drug Abuse Breakout Sessions
Central Regional Training
June 2014 – 25 Attendees
Stanislaus, Sutter/Nevada, San Joaquin, Fresno, Yolo, Ventura, Alameda
Southern Regional Training
October 2014 – 49 Attendees
San Diego, Santa Barbara, and Upland
Discuss topics and breakout sessions
Estimated head count
Central – San Joaquin June – 25
Stanislaus
Sutter
San Joaquin
Fresno
Yolo
Ventura
Alameda
South – San Diego - October – 50
San Diego
Santa Barbara
Upland
North March – Sacramento – 9
Sacramento
San Mateo
Need to know number of attendees from central and south.
Review evaluations to be prepared for feedback
Northern Regional Training
Bickmore Corporate Office
March 2015 – 9 Attendees
Sacramento, San Mateo, Sutter/Nevada
Risk Control

6. Injury Frequency & Severity Trend
2014 – Year In Review
Injury Frequency & Severity Trend
Be prepared to discuss the increase in the frequency rate. Remember increase is less than 1.
Risk Control

7. 2015 – Risk Control Service Plan
Services
Targeted to member specific needs and loss drivers
Up to three days of customized services
Unlimited Phone & Consultation
Highlight the customized
Combination of member requests and focused service to reduce losses
Risk Control

8. 2015 – Risk Control Service Plan
Resources
Monthly Safety Communications
Live/Recorded Webinars
On-line Web Based Training Courses
Website Resources
On-line Streaming Safety Videos
Safety Publications
Sample Programs
Safety Communications in 2015 to date:
Earthquake Preparedness
Driving Safety
Ebola
Holiday Safety
Cal/OSHA Reporting
Measles Outbreak 2015
Heat Illness Prevention – New Requirements
Webinars – another slide
On-line – another slide
Website Resources
Highlight resources and new developments
Risk Control

9. 2015 – Risk Control Service Plan
Cal/OSHA Recordkeeping
Hearing Conservation
Heat Illness Prevention New Requirements
Playground Safety Inspections
Return to Work
Sidewalk Liability
Live Webinars
Highlight partnership with Cal/OSHA on heat illness
Risk Control

10. 2015 – Safety Award Program Risk Control
Evolution to current program (maybe Jeff?)
Proactive
Rewards Agencies - safety program enhancements $6000
Uncapped x-mod 3,2,1, 000
Need to make sure I understand the uncapped x-mod definition
Be prepared to answer questions about potential ideas
Rewards Employees (ideas and solutions) (500 – 100)
RMC participation
Share Ideas
Risk Control

11. Working Through Challenging Encounters
2015 – Regional Training
Working Through Challenging Encounters
How to Work Through Challenging Encounters.
Designed for agency managers and employees who may encounter angry, frustrated, and sometimes dangerous clients.
How to communicate in a way that defuses confrontations and generates cooperation.
Neutralize their own anger, stay in control, and help solve the problem.
Recognize the signs of potentially dangerous conditions and engage tools on how to react and respond.
Risk Control

12. 2015 – Web Based Training Risk Control
Discussion for this slide depends on the RMC feedback.
VIVID – 6 years % increased from $3000 to $3750
(LAWCX), CHWCA members now have access to Target Solutions, an online training and risk management platform.
Web-Based Training Courses
Records Management System with the ability to store training documentation,
employee handbooks, policies, programs, and other documentation with the ability to
E-signatures.
Employer Pull Notice Program (EPN)
Risk Control

13. 2014 Safety Award Winners Risk Control
Discuss the transition from score card to IFR most improved for this year only to safety award program
Small Agency - Mendocino
Medium Agency - Marin
Large Agency – Contra Costa
Risk Control