1. The Missing Link 1

2. Putting it in context... 2

3. build team with best talents.
Putting it in context... ●
Fortune 500 CEOs agree
biggest challenge -
build team with best talents. 3

4. build team with best talents.
Putting it in context... ●
Fortune 500 CEOs agree
biggest challenge -
build team with best talents. ●
The higher the position, the more important "people skills" such as etiquette, image, and ethics. 4

5. What's the common problem?5

6. ? Hard skills Soft skills An unbalance of skills Finance Engineering
Accounting
... ? 6

7. Latest research on soft skills
Results was conducted over a 20 year period provided by the Carnegie Institute, Stanford University School of Business and Harvard Business School. 7

8. 85% Success is Soft Skills 8

9. 85% Success is Soft Skills
If you spent
on Hard Skills
for 15% Success 9

10. 85% Success is Soft Skills How much would you spend
If you spent ?
on Hard Skills
for 15% Success
on Soft Skills
for 85% Success 10

11. HRs know importance of Soft Skills 11

12. This is all
old
news! 12

13. What is missing? 13

14. First, what do we have? 14

15. Great design!
Great delivery! 15

16. But... 16

17. How many would fail
your customers? 17

18. But nobody speaks about it! 18

19. How many would deny your customers a certificate? 19

20. Conflict
of Interests? 20

21. So obvious! But nobody talks about it! 21

22. You
speak
no evil? 22

23. So, what is missing link? 23

24. No great assessment! 24

25. We need:
Independent
testing
system 25

26. Introducing: 26

27. Strategic Partnership 27

28. ● non-profit 28

29. ● international certification in image
● non-profit
● international certification
in image 29

30. ● international certification in image
● non-profit
● international certification
in image
● uniform way to measure soft skills,
similar to:
● ISO 9000
● TOEFL 30

31. Vision “To allow people around the world to interact in a universally
acceptable
manner
despite of
different
cultures.” 31

32. Who are the founders? Netherlands Canada USA USA Canada Singapore
Chile 32

33. Exam format 33

34. professional appearance
Content of Level 1
professional appearance
dining
etiquette
business
etiquette 34

35. professional appearance
Content of Level 1
professional appearance
● formal, semi-formal, and informal
● fabrics, prints, patterns
● grooming, hygiene
etc. 35

36. business etiquette Content of Level 1 ● purpose of networking
● introducing lower rank to higher rank
● positioning and motion of handshake
● correct placement of a name tag
● how to give and receive a business card
etc. 36

37. dining etiquette Content of Level 1 ● business seating arrangement
● duties of host & guests
● categories of meals
● place settings
● European vs. American Dining Style
etc. 37

38. What is the foremost benefit? 38

39. No more
Missing Link! 39

40. - no more conflict of interest acting as trainer and evaluator
For image consultant
More credible
- no more conflict of interest acting as trainer and evaluator 40

41. - it shows your company cares about people
For HR
Employer branding
- it shows your company cares about people 41

42. University reputation - more of your graduates get jobs
For University
University reputation
- more of your graduates get jobs 42

43. - it shows your initiative that you care about people skills
For job-seeker
You
stand out!
- it shows your initiative that you care about people skills 43

44. Win-Win-Win! 44

45. What's happening 45

46. Nanyang Technological University, Singapore
writing the IITTI Exam 46

47. Did I mention you get more exposure? 47

48. Lilian Bustamante invited to Ecuador 48

49. Anything unique? 49

50. 50

51. Going forward... 51

52. More testing centres 52

53. Success
Stories 53

54. Peru 54

55. Lilian
Bustamante
Chile 55

56. Josephine
Lui
Apailuck
Tantrabandit
Thailand 56

57. How to -
logistics 57

58. Students buy “exam passes” 58

59. AICI discount 59

60. Sign up now! 60

61. Sign up now! pchun@IITTI.org ● Standards & Guidelines "bible"
● How To – speak to corporations
● With you all the way! 61