1. C2K Information Sessions
优化空運品质
优化空運品质
优化空運品质
优化空運品质
优化空運品质
优化空運品质
优化空運品质
C2K Information Sessions
and
The Revised MOP
IATA Area Offices
2012

2. Today’s Topics Cargo 2000 What is C2K The program Why C2K How it works
Members
Organization
Revised Master Operating Plan (MOP)
Additional C2K initiatives

3. What is C2K C2K It is an IATA special interest group
It is a not for profit members association comprised freight forwarders and airlines
GHA’s, IT providers, RFS can also join as Industry Associated members
It was founded in 1997

4. What is C2K C2K Is a standard for process monitoring and measuring
Is a framework of agreements between main participants in the air cargo industry
It supports generation of detailed quality reports
It enhances transparency between main participants
It assists in determining where and what corrective actions may be needed
Is an industry specific Quality Management System

5. Why is there a need for C2K
Why C2K
Why is there a need for C2K
There is an increasing need for standards in our industry
Multiple stakeholders form the air transport supply chain
The flow of information is as important as the physical flow of the cargo itself
There is an ever increasing need for standards in our industry to enable both information sharing as well as process control
External drivers e.g. customs / security / e-freight

6. Why C2K
16%

7. Why Cargo 2000
16% ?
The percentage indication of airport to airport shipments that failed the NFD correct milestone in March 2012
That’s 134,174 incidents where either the shipment or the needed information failed to reach destination as promised.
Who can argue the need for ongoing quality improvement in our industry!

8. The Program How it works
Members of C2K have agreed on certain process activities that enable every shipment to be:
Actively monitored at critical moments in its journey.
Actively measured for timeliness of these moments occurring
This is achieved by the consistent use of agreed process steps and related status updates

9. The Program How it works Every shipment gets a plan called a routemap
Every routemap has milestones
Members can receive alerts when milestones fail
Enhanced ability to re-plan and or recover
Detailed records are available for process analysis and improvement at a later date

10. The Program Creating the Route Map Three basic elements required
Offset information from “BRAVO”
Scheduled DEP and ARR times from the “Booked” (BKD) status message
Flight origin and destination from the “Booked” (BKD) status message

11. The Program
The Route Map
Offset information in “BRAVO”

12. The Program
The Route Map
Offset information in “BRAVO”

13. The Program The Route Map
Scheduled DEP and ARR times from the “Booked” (BKD) status message
Flight origin and destination from the “Booked” (BKD) status message

14. The Program The Route Map Origin Processes Destination Processes
Planned
FWB
RCS
RCF
NFD
DLV
Schedule
DEP
ARR
Origin Processes
Destination Processes
Actual
FWB
NFD
RCF
DEP
ARR
RCS
DLV

15. The Program
The Route Map

16. The Program (Measuring Performance)

17. The Program (Measuring Performance)

18. The Program (Measuring Performance)

19. The Program (ALERTS) When a Milestone Fails Alerts can be sent
Reasons for failure are recorded
Exception Handling Codes are Created

20. The Program (ALERTS)

21. The Program (EHCP)
Exception Handling Code Procedure

22. The Program (EHCP)
Exception Handling Code Procedure

23. The Program (EHCP)
Exception Handling Code Procedure

24. The Program (Reports & Analysis Tools)
Reporting & Analysis
As a result of data collected during measurement
Reports are able to be created
Areas of problems can be identified
Analysis to determine causes can be initiated
Actions can be taken to prevent future occurrences

25. C2K Members Membership in C2K Open to all Carriers and Forwarders
Regional and Global membership
Associate Members Regional and Global
Industry Associated Membership
Regional and Global for GHA / IT / RFS / Airports

26. C2K Members Airline Members Airbridge China Southern KLM SAS
Air Canada
Delta
Korean
Saudi Arabian
Air France
Dragonair
Lufthansa
Singapore Airlines
Alitalia
Egyptair
Martinair
South African
American
Ethiad
Polar
Swiss
British Airways
Finnair
Qantas
Turkish Airlines
Cargolux
Iberia
Qatar Airways
United
Cathay Pacific
Kenya Airways
Virgin Atlantic

27. C2K Members Forwarder Members Agilty DHL Global Forwarding OHL
UPS Supply Chain
Aramex
Geodis - Wilson
Panalpina
UTI
Cargomind
Hellman Int’l
DB Schenker
Yusen Logistics Co. Ltd
CEVA Logistics
Kuehne & Nagel
SDV Int'l

28. SPL Airport / Cargonaut
C2K Members
Industry Associates
AAT Hong Kong
ICCS Shenzen
SPL Airport / Cargonaut
Descartes
AACT Korea
Plane Handling
Jet Airways
GLS
Australia Air Express
SATS Ltd
Landair Express
IBS
Aviapartner
Servisair UK
Towneair
Infosky
Cargo Center
Swissport
Wallenborn
Mercator
Cargologic
TAT Tianjin
Champ
Riege Software
CSC India
WFS
British Telecom
Traxon
HACTL Hong Kong
Cargo Flash Infotech
Unisys
CCN

29. Organization (Management Structure)
AGM
Board
Executive Director
Michael Vorwerk
Technical Director
Thorsten Lafleur
Regional Director
Areas 1 & 3
Tom Presnail
Area 2
Lothar Moehle

30. Organization (Board Structure)
Cargo 2000 Board of Directors
* Chairman

31. Revising the Master Operating Plan
The New MOP
Revising the Master Operating Plan
Recognizing many new realities within the industry
It was time to update the basic process model that the Cargo 2000 Quality Management system was built on in 1997
The MOP review group was established in 2011
Its mission was to examine both the content as well as the method of presentation
Initial work was completed in March 2012

32. The New MOP
From This

33. The New MOP
To This

34. The New MOP Main areas of revision
Freight reception process at airport facility.
Addition of a latest acceptance time (LAT)
Inclusion of the FOH intended to be measured against above
Refinement of the RCS to truly identify ready for carriage status and solidify RCS + FWB = evidence of acceptance & contract ( as per e-AWB)

35. The New MOP Main areas of revision
Introduction of two new optional events and measurements
FOW freight out of warehouse (to ramp)
FIW freight in warehouse (received from ramp)

36. Other Significant Changes
The New MOP
The New MOP is freely available to any interested industry stakeholder
Enables companies to plan and implement process development and systems in a compatible manner to C2K standards
Further imbedding the C2K methodology as the common quality standard for the industry
Ultimately simplifying process to C2K membership if desired
Other Significant Changes

37. The New MOP C2K Membership Being a Member of C2K
Enables access to benchmarking reports and other comparative management information such as Data Congruence, NFD deviation
Allows participation in the continued design and development of the C2K program and use of the BRAVO tool
Enables Information sharing via CDMP mechanisms
Routemaps, Status Updating, Alerts, Exception Handling etc…
Allows for C2K Certification & Member Classification

38. Additional C2K Initiatives
Data Congruence
Enhanced measurements between members
New Reports
Facilitates focused quality discussions between stakeholders
Identifies areas for improvement
Current data congruency at + 96% & target for 98% during 2012

39. Additional C2K Initiatives
BRAVO 3.0
Enhancements to offset management capabilities
Sharing and registration of bilaterally agreed offsets
Incorporating open and closed hours
Enhancing accuracy of planned transport cycle times

40. C2K
Have You Any Questions?

41. C2K
The End