1. The “Vision Thing” – Where Do We Go From Here ??
4/19/2018
The “Vision Thing” – Where Do We Go From Here ??
Norm Linsky
Mended Hearts Staff
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2. 1946

3. “There’s Someone I know….”
4/19/2018
“There’s Someone I know….”
10 a.m.
3 p.m.
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4. 4/19/2018
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5. 4/19/2018
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8. Mended Hearts / Mended Little Hearts
4/19/2018
Mended Hearts / Mended Little Hearts
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10. Summary: Six Practices for Success
4/19/2018
Summary: Six Practices for Success
SERVE AND ADVOCATE
PARTNER
INSPIRE
NETWORK
ADAPT
LEAD
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11. Practice #1: Serve and Advocate
4/19/2018
Practice #1: Serve and Advocate
Advocacy: raise government/payor awareness, urge policy reform.
NPO’s traditionally focused on services OR advocacy, not both.
Service (support visits, education) our core mission & always will be.
MH / MLH advo engagement essential.
Non-partisan.
Washington vs. state-level.
Financial implications for you & MH.
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12. Practice #1: Serve and Advocate
4/19/2018
Practice #1: Serve and Advocate
What do we advocate for ?
Access to what you need, when you need it, affordably, based on you and your doctor.
Never a more important time to engage.
Fully non-partisan.
Complements our core support programs.
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13. Practice #1: Serve and Advocate
4/19/2018
Practice #1: Serve and Advocate
Good news: we are deeply engaged, and you are making a difference !
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14. Practice #2: “Make Markets Work”
4/19/2018
Practice #2: “Make Markets Work”
Great nonprofits find ways to work with businesses who want to ’do well while doing good.’
Our industry partnerships have been vital & mutually productive.
The titles are changing:
-Director, Social Impact -Director, Patient Advocacy
-VP, Patient Outreach Director, Pt Engagement
Must broaden our donor base – how you can help.
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15. Practice #2: “Make Markets Work”
4/19/2018
Practice #2: “Make Markets Work”
Three Options:
Partner w/industry. Good news: we do!
Corporate donations
Early warning radar
Strategic alliances with indiv companies & corp alliances
Services-in-kind: training, advice, chapter presentations, PR
Help transform business practices
Earned-income business ventures. A longer-term ”stretch goal”
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16. Practice #3: “Inspire Evangelists”
4/19/2018
Practice #3: “Inspire Evangelists”
Evangelists build and sustain strong communities to pursue shared mission.
11 staff, but 20,000 volunteers the key.
This is your community.
Good news: strong basis already exists.
Proof ? You wanted annual conference.
“I had the most amazing day today.”
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17. Practice #3: “Inspire Evangelists”
4/19/2018
YOU are the evangelists.
Calls & s inspiring us every day
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18. Practice #4: Network, Network, Network
4/19/2018
Practice #4: Network, Network, Network
High-impact NPO’s build networks of nonprofits of good will, seek win-win.
Partner “not because all are saints, but because it’s in their self-interest.”
Grow the funding pie, equitable & businesslike arrangements.
Share knowledge & workloads.
Work in coalitions, expand voice. Advocacy a key example.
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19. Practice #5: Master the Art of Adaptation
4/19/2018
Practice #5: Master the Art of Adaptation
The best NPO’s adapt, modify quickly.
Respond to change via innovation.
Mistakes happen; listen, learn, modify.
Pace of change is dramatic:
Scientific & medical
Economic and political
Technological
Demographic
One example among many: TAVR
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20. Practice #5: Master the Art of Adaptation
4/19/2018
Practice #5: Master the Art of Adaptation
Good news: we have in many ways.
Strengthen what we do well.
Adapt where we need to.
Focus on core competencies.
Listen: externally, internally.
Constantly improve, train, innovate.
Constantly evaluate: market research.
Financial environment changing at warp speed (e.g., IRS): risks, opportunities.
Caveat: Consider what not to do.
“Sometimes the best deal is the one you walk away from.”
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21. Practice #6: Leadership – A Round Table
4/19/2018
Practice #6: Leadership – A Round Table
NPO’s with leadership teams that are in charge and share authority “in order to be a stronger focus for good.”
A strength of the chapter-HQ model.
Many different leadership styles -- no one correct model.
Put the cause, the mission above self.
Some NPO’s don’t. We do !
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22. Practice #6: Leadership – Broad Involvement & Transparency
4/19/2018
Practice #6: Leadership – Broad Involvement & Transparency
Build bench strength & succession. planning – volunteers and staff.
Encourage longevity in the organization.
Build a strategic and dedicated Board.
Broad opportunities for committee service.
Financial transparency & accountability.
Encourage Board/volunteer/staff interaction.
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23. Summary: Six Practices for Success
4/19/2018
Summary: Six Practices for Success
SERVE AND ADVOCATE
PARTNER
INSPIRE
NETWORK
ADAPT
LEAD
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24. 1946: That Was Then

25. 2016: This Is Now !

26. Thank You For All You Do. ENJOY NASHVILLE !
4/19/2018
Thank You For All You Do. ENJOY NASHVILLE !
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