1. Clinical Concerns process
The GP complaints and queries process has been revised to ensure that there is a clear pathway for raising a concern, investigation and timely response.
All concerns should be ed to
Formal
In writing via , or alternatively, if the complaint is sensitive in nature, the GP may prefer to telephone or speak to the Medical Director in person.
Prior to launching a formal investigation, the Medical Director will speak to the GP to acknowledge the complaint, to discuss key points, to agree a way forward.
Verbal acknowledgement of receipt by Trust
Acknowledgement letter to be received by GP within 3 working days
Investigation to be commenced
Draft response to be received
by GP in 21 days
Final response to be received by GP within 30 working days
Informal
should include NHS number, brief description, degree of urgency
Verbal acknowledgement of receipt from the Trust
Holding response to be issued within 3 working days
Final response to be received within 30 days of receipt