1. Interpersonal Process
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Chapter 1
Interpersonal Process

2. Section 1 WHY STUDY COMMUNICATION?
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Section 1 WHY STUDY COMMUNICATION?
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

3. Why Study Communication?
Why study an activity that you’ve done your entire life?
New look at a familiar topic
Increased effectiveness
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

4. Why We Communicate
How does communication help to fulfill the following human needs?
Physical needs
Identity needs
Social needs
Practical needs
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc. .

5. Section 2 THE COMMUNICATION PROCESS
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Section 2 THE COMMUNICATION PROCESS
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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6. Human Communication: A Complex Process
Early models:
Linear, one-way event
Resembles an archer shooting a message at a target
Later models:
Tennis game: Senders and receivers exchange messages
Respond with verbal or nonverbal feedback
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

7. The Communication Process
The Transactional Model of Communication
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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8. Insights from the Transactional Communication Model
Sending and receiving are usually simultaneous
Meanings exist in and among people
Environment and noise affect communication
Channels make a difference
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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9. Consider this . . .
You want to end a romantic relationship. You can communicate this to your partner face-to-face or via e- mail. How does the choice of channel potentially change the message for the receiver?
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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10. Communication Principles
Transactional
Mutual influence
Interdependent behaviors
Uniquely created
Intentional or unintentional
Irreversible
Unrepeatable
Content dimension and a relational dimension
Which principles are demonstrated in this video?
Here’s a video from the Ellen DeGeneres Show featuring some autocorrect fails in a segment called “Clumsy Thumbsy.”
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

11. Characteristics of Interpersonal Communication
Features of interpersonal relationships:
Uniqueness
Interdependence
Self-disclosure
Intrinsic rewards
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

12. Communication Misconceptions
All communication seeks understanding.
More communication is always better.
Communication will solve all problems.
Effective communication is a natural ability.
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

13. Section 3 COMMUNICATION COMPETENCE
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Section 3 COMMUNICATION COMPETENCE
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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14. Communication Competence
Competent communication:
Effective
Appropriate
No single “ideal” or “effective” way to communicate
Competence is situational.
Competence can be learned.
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

15. Characteristics of Competent Communication
A large repertoire of skills
Adaptability
Ability to perform skillfully
Involvement
Empathy/perspective taking
Cognitive complexity
Self-monitoring
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

16. Section 4 SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION
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Section 4 SOCIAL MEDIA AND INTERPERSONAL COMMUNICATION
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

17. Characteristics of Social Media
Leanness
Asynchronicity
Permanence
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
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18. Social Media and Relational Quality
Social media might seem inferior
Lacks richness
Discourages community
Superficial
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

19. Social Media and Relational Quality
Can be rich and satisfying
Increases amount and quality of interpersonal communication
Why?
Easier
Less complicated
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

20. Communicating Competently with Social Media
Be careful what you post
Be considerate
Respect others’ need for undivided attention
Keep your tone civil
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.

21. Communicating Competently with Social Media
Be mindful of bystanders
Balance mediated
and face-to-face time
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.