1. Technical Support Windows Server Support Operations
Backup & Recovery Services

2. Windows Server Support Group
Areas of involvement:
Directly support > 40 Windows Servers
NT4 to 2003 server
Domain controllers, clustered servers, application/web servers, database servers
Use both direct attached disk and SAN
Provide central SUS service for patch management to campus
Maintain central infrastructure for Trend Antivirus software
Many projects involving other areas of ITS such as DRP, Account Management, firewalls, VPN

3. Windows Server Support Group
Recently completed projects
Redesign of Active Directory
Web based tool to manage Active Directory
Upgrade of MYUWO
Upgrade to Trend OfficeScan 7
Server Consolidation
VM hosting model
Antivirus website
Active Directory website
Antivirus Working Group
Security and servers (firewalls on DCs)

4. Windows Servers Domain Controllers - 4 Application Servers - 11
SQL Database Servers
IPB/PeopleSoft
Trend
E-commerce
VMware
5 Applications (+4 TBA)
…and more to come

5. What does AD look like?

6. Windows Server Support Group
Current and Upcoming Projects
Bringing Earth Sciences and Huron into UWO domain
New VMware model -allows vlan tagging
Deployment of AD web tool to Independent OUs
New version of Retina
2003 server gold standards
Terminal Server access to HE PeopleSoft
Trend - Service Pack for TMCM (summer)
Next Release (winter 05/06)
Migrating cluster service to new home
WSUS
TWIGS website
Identity Management

7. Operations Shift changes On call Operator On duty pager
ITS System update page
Upcoming projects
DRP planning
SLB machine room
New CHUBB system
Process Automation/Monitoring
RAMP – server inventory

8. Backup & Recovery Services
Backup approximately 20TB per month
Recent Projects
Upgrade to Networker 7
Staging majority of backups to disk (except PeopleSoft); 3 day retention.
Addition of 2 tape drives to library in SLB
Automation of some of the daily processes involving operations
Update of ITS Legato website
Upcoming Projects
Continue fine tuning staging/automating processes
Staging of PeopleSoft backups
RMAN – initially ITS databases
Increase disk retention to 7 days (10TB of staging disk)
Upcoming changes to data storage may have impact on legato processes (SNAP)
Redundancy of Legato service in SLB
Looking into new solutions – i.e. “bare metal restores”; LTO3 tape technology