Work effectively with others

Work effectively with others
NMIT - Hospitality and Tourism: work effectively with others

酒管专业学生应具备的能力

酒管专业学生最需解决的突出知识缺陷

NMIT - Hospitality and Tourism: work effectively with others
Unit descriptor Skills and knowledge required to work - in a group environment - promoting team commitment and cooperation - supporting team members, and - dealing effectively with issues, problems and conflicts NMIT - Hospitality and Tourism: work effectively with others

Elements 1. Develop effective workplace relationships 2. Contribute to workgroup activities 3. Deal effectively with issues, problems and conflicts NMIT - Hospitality and Tourism: work effectively with others

Develop effective workplace relationships NMIT - Hospitality and Tourism: work effectively with others

Develop effective workplace relationships
Team work - teams, successful teams and stages in the development of a team. Work sequencing - work sequencing techniques, seeking support from workgroup members Feedback - feedback, sources of feedback, value of feedback NMIT - Hospitality and Tourism: work effectively with others

TEAM（团队） Team is a group of people working together for a specific cause Often each person has a different skill which they bring to the group, so that they complement（帮助、补助） each other and are able to complete a wide range of tasks. People are often members of a number of different teams at the same time. NMIT - Hospitality and Tourism: work effectively with others

Team work NMIT - Hospitality and Tourism: work effectively with others

Successful Teams For a team to be successful, responsibilities and duties must be undertaken in a positive manner to promote co-operation and good relationships. This can be achieved by adhering to: - safety procedures - the directions from a supervisor - workplace policies and procedures - maintaining personal work space - accepting responsibility for own work and assisting co-workers as required - checking that required materials and equipment are available and meet requirements of the task - seeking advice/obtaining information as required - industry Code of Conduct - the requirements of your job description - legal requirements, such as anti-discrimination legislation and OHS regulations. NMIT - Hospitality and Tourism: work effectively with others

Features and characteristics of successful team work include
All members being committed to the goals of the team Effective communication between team members so that each person understands what is expected of them Each member co-operating and assisting others when they need help Team members being flexible with respect to the tasks they complete – the more multi-skilled a team, the more work will be completed within the designated time frames Sharing of ideas and team members contributing to brainstorming activities, especially when problem solving Everyone adopting a positive attitude People respecting differences in personal values and beliefs related to culture, religion and language Attending team meetings regularly. NMIT - Hospitality and Tourism: work effectively with others

成功团队的六个基本特征　(1)明确的目标。团队的每个成员可以有不同的目的、不同的个性，但作为一个整体，必须有共同的奋斗目标。　(2)清晰的角色。有效团队的成员必须在清楚的组织架构中有清晰的角色定位和分工，团队成员应清楚了解自己的定位与责任。　(3)相互的技能。团队成员要具备为实现共同目标的基本技能，并能够有良好的合作。　(4)相互间信任。相互信任是一个成功团队最显著的特征。　(5)良好的沟通。团队成员间拥有畅通的信息交流，才会使成员的情感得到交流，才能协调成员的行为，使团队形成凝聚力和战斗力。 (6)合适的领导。团队的领导往往起到教练或后盾作用，他们对团队提供指导和支持，而不是企图控制下属。 NMIT - Hospitality and Tourism: work effectively with others

Stages in the development of a team

Forming（形成） occurs when a team is established, goals are identified and members begin to develop interpersonal relationships. Storming(震荡） occurs when conflict arises. This conflict may develop through misunderstandings regarding roles and responsibilities, poor communication or concern over the goals and the way they are/are not being met. NMIT - Hospitality and Tourism: work effectively with others

Norming（规范） is when cohesion develops among members and the achievement of goals begins. Problem-solving and decision-making occur. Roles and responsibilities are clarified and communication improves acknowledging individual differences. Performing（执行） occurs when the members have a shared commitment on the achievement of the established goals. Members identify with the team and there is commitment to performing delegated tasks. The team works harmoniously and productively resolving conflict and problems within the team. The team has a high degree of autonomy. NMIT - Hospitality and Tourism: work effectively with others

Work sequencing NMIT - Hospitality and Tourism: work effectively with others

Steps in Work Sequencing
Receive instructions and clarify to ensure the instructions are understood. This is done effectively by asking open and closed questions and paraphrasing（解述） to ensure correct meaning. Organise for the task. This involves selecting the business resources required and locating those resources. NMIT - Hospitality and Tourism: work effectively with others

Work sequencing Complete the task. The to-do list should be -prioritised in a logical order which meets the timeframes. -Meets quality assurance standards in the delivery of your work E.G. An aspect of quality assurance is to proofread（核查） your written communication to ensure correct spelling, grammar and punctuation（标点符号）. NMIT - Hospitality and Tourism: work effectively with others

Work sequencing Clean-up after the task has been completed. This involves returning the physical resources to the correct location for other team members to locate efficiently. NMIT - Hospitality and Tourism: work effectively with others

Seeking assistance At times when a problem arises that you cannot solve by yourself OR you cannot finish a task – RESULTS: you slow down the whole group. It is THEN necessary to ask for assistance, by approaching others, for example: your supervisor your coach or mentor your colleagues or other members of the team another member of the organisation. It is important to work together. This can happen in either a meeting, teleconference, face-to-face or online via the Internet. NMIT - Hospitality and Tourism: work effectively with others

Feedback Very vital that your performance is being monitored, and that you are being provided with feedback which is constructive and make you strive for improvement NMIT - Hospitality and Tourism: work effectively with others

Feedback NMIT - Hospitality and Tourism: work effectively with others

Feedback Positive feedback indicates that tasks were carried out well. It acknowledges personal efforts and the good cooperation among team members. It encourages all members to continue to strive for excellence. Negative feedback informs team members that tasks were not completed well. It analyses the reasons for the problems encountered and proposes ideas for improvement. Constructive feedback encourages and acknowledges good job performance. It also suggests areas for improvement and strategies for achieving this improvement. NMIT - Hospitality and Tourism: work effectively with others

Sources of feedback Feedback on performance may be formal or informal. FORMAL performance appraisals generally occur on a regular basis. These appraisals allow for a formal method of feedback which can lead to modification of a job description, further training and re-evaluation of performance. INFORMAL feedback from supervisors and colleagues. This is mainly in the form of informal comments on a job well done or suggestions of how to complete a task. Feedback from customers giving positive comment and praise for good customer service. Personal reflection. This involves thinking about what you have done and how you can improve on it next time. Routine organisational methods for monitoring service. These include customer complaint or satisfaction forms, and surveys that are completed at the end of a task or a job for a customer. NMIT - Hospitality and Tourism: work effectively with others

Value of feedback A valuable tool to a workplace: - improves business relationships - identify and overcome existing problems - eliminate entrenched（挖壕沟） work practices - improve productivity - enhance output quality - contribute to the future development of the workplace NMIT - Hospitality and Tourism: work effectively with others

Contribute to work group activities NMIT - Hospitality and Tourism: work effectively with others

Supporting team members
It is important to provide support to team members to ensure that workgroup goals are met. Providing support to team members may take the form of: explaining or clarifying policies, procedures, instructions etc helping colleagues to complete tasks on time, especially if you have completed your own tasks ahead of schedule assisting with solving problems providing encouragement in order to foster a positive attitude, providing feedback to another team member, and undertaking extra tasks if necessary. NMIT - Hospitality and Tourism: work effectively with others

Value of sharing & updating information
The sharing and updating of information with the workgroup ensures: designated goals are met professionalism is maintenance products and services are promoted customer service is improved positive workplace relationships are developed. The information to be shared may include: acknowledging satisfactory performance acknowledging unsatisfactory performance assisting a colleague clarifying the organisation’s preferred task completion methods encouraging colleagues open communication channels workplace hazards, risks and controls. NMIT - Hospitality and Tourism: work effectively with others

Strategies and opportunities for improvement
Some strategies or opportunities may include: career planning and development: to have a plan for the future, which can benefit the team. coaching, mentoring or supervision: enables more experienced personnel to help the less experienced in order to improve the latter’s efficiency and performance. formal and informal training provisions: formal includes attending courses whereas informal is often one colleague helping another, which will improve the performance of the person receiving the training. NMIT - Hospitality and Tourism: work effectively with others

internal and external training provisions: internal training occurs on site whereas external is held at a TAFE College or other business premises（场所）, depending on the size and resources of the business. All training would result in improvements in awareness, performance and efficiency of the workgroup. performance appraisals: will identify the need for further training. personal study: to improve knowledge and performance, which can then be shared with other team members NMIT - Hospitality and Tourism: work effectively with others

Deal effectively with issues, problems and conflict

Respect differences in personal values and beliefs and their importance in the development of relationships Identify any linguistic and cultural differences in communication styles and respond appropriately Identify issues, problems and conflicts encountered in the workplace Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person NMIT - Hospitality and Tourism: work effectively with others

work experience or exchange opportunities: allows a worker to see what is occurring in other work venues （地点）and can share ideas with team members to improve work performance of team. work shadowing（跟随、交接）: partnering with a work colleague for a time period to learn about the attributes of their job position. brainstorming: many people are able to contribute ideas, particularly when trying to solve a problem, so that the best alternative is adopted. recognition of current competence (RCC): workplace skills assessment to determine what skills the members of a particular workplace have so that workgroups can be chosen with the knowledge that the best people for a certain task will be chosen to maximise the outcomes. recognition of prior learning (RPL): to ensure that the most experienced or the person with the most training will be chosen for each task to ensure that tasks are completed on time. NMIT - Hospitality and Tourism: work effectively with others

Work effectively with others

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