1. “From belief to behaviour”
FOY’S ARCADE
“From belief to behaviour”
Kristina Reynolds
October 2016

2. PRESENTER BIO Kristina Reynolds 20 Years in Design and Construction
Founder CSI Global & Behavioural Psychologist
20 Years in Design and Construction
Integrated design thinking and
systems thinking on a global scale
into people, place and space
Management, mentoring and
Leadership in Fortune 500 companies

3. ALIGNING THE WORKPLACE TO THE BUSINESS

4. OUR PROCESS What is the REAL appetite for change? Define Change
Agree CSF
Segment the workforce by behaviour
Inform the design decision
Virtual rapid prototyping

5. OUR PROCESS

6. IMPACT TO THE BUSINESS

7. MANAGING METRICS Utilisation Occupancy Tenancy uplift ROI
Employee satisfaction
Presenteeisim
Continuous Improvement
Encourage intergroup learning
2016
2015

8. KEY CHALLENGES attracting & retaining loyal customers
building a responsive & reflexive organisation 
increasing market share
improving productivity & efficiency
attracting & retaining skilled employees
using technology for competitive advantage
cutting costs via improved productivity & efficiency
balancing short-term goals with long term strategy
planning & designing business strategy
focus on core competencies

9. KEY LEARNINGS
Visualisation enables decision making to happen 40% faster
Innovation only happens when technology enables people to collaborate face to face in a meaningful way.
Actual, facilitated, face-to-face engagement across all stakeholders at the outset of the project is critical to success.
Embed the L&D

10. Foy’s Arcade
Kristina Reynolds
October 2016