1. BUILDING AN ENGAGED CULTURE
Dr Susan Inglis, Professor of Practice and Director, Executive Education, La Trobe Business School
IPWEA Conference March 2017

2. About Dr Susan Inglis Consulting for 20 years
Teaching MBA Leadership and Management students since 2009
Passionate about developing leader/managers, improving teams and maximising success at work

3. List 3 characteristics OF an EFFECTIVE TEAM You’Ve BEEN PART OF

4. What is leadership?
‘Leading is the process of arousing enthusiasm and directing efforts towards organisational goals.’ (Schermerhorn et al. 2014, p.361)
‘‘Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.’ (Harvard Business School definition of leadership, in Sandberg, 2013, p. 158).
Source:

5. Great Man Theory/ Trait Theory 1840-1940’s Behavioural Theories
LEADERSHIP TIMELINE
Significant theoretical approaches
Great Man Theory/ Trait Theory ’s
Behavioural Theories
1940’s-1950’s
Contingency and Situational Leadership Theories
1960’s – 1970’s
Values-based Leadership
1980’s – 2000’s
Responsible leadership is a shared process, not an entity
Now

6. Leadership as a PROCESS

7. SHIFTING Leadership… FROM HERO TO HOST

8. HERO TO HOST Has the answers Don’t admit mistakes Take control
HERO - UNITARY COMMAND
Has the answers
Don’t admit mistakes
Take control
Omnipotent hero
Has authority
Embody courage
Superior expertise
In charge
HOST - SHARED LEADERSHIP
Ask good questions of others
Admit what they don’t know
Trust others to get the work done
Shared leadership “we” not “I”
Leader as teacher
Listen to and develop followers
Provide moral leadership
Genuine stakeholder engagement
Make achievements visible
Offer unequivocal support

9. SHARED LEADERSHIP - GOOGLE
Presentation Title

10. SHARED LEADERSHIP organisationAL Characteristics
To what extent does your organisation have the following characteristics? Scale: 1 - not all, 2 – sometimes, 3 – often, 4 - always (be honest!)
Employees have a shared understanding of the organisation’s purpose
All teams/departments have common goals and objectives
Equal air time in meetings – i.e. no one person dominates, no passengers
Respectful behaviours toward each other
Diversity of thinking encouraged
Open and frequent information sharing
Honest communication
High trust
Strong empathy towards others

11. RESPONSIBLE LEADERSHIP
The organisational environment is increasing complex, volatile, ambiguous and uncertain
Trust, collaboration, shared values and shared leadership
Better business outcomes

12. What is a ‘value’ and how do we develop our own set of values?
A value is an idea, belief or mode of action that an individual considers to be important
Values are developed from parents, teachers, friends, family, social media, internet, music, books
Values are revised throughout life, i.e. our life experiences shape our values
Values are not facts

13. YOUR Values
What is really important to you? How do these values guide your actions? How do they influence the way you lead?

14. WHEN LEADERS VALUE INTEGRITY…
Integrity influences beliefs
Integrity leads to the belief that being honest and authentic is important and makes a positive difference in working with others.
Beliefs Influence thoughts
This belief leads to thoughts about how leaders can demonstrate integrity through words and actions…
Thoughts influence actions
This governs leader choices about doing what is right, about telling the truth, about doing what they say they will do.

15. How values determine performance
Integrity-oriented choices result in behaviours that build trust with employees, customers, suppliers and shareholders.
These behaviours determine performance - that develops a culture of trust, flawless execution, creativity, innovation and commitment, through engaged employees and loyal customers.
… and ultimately results in positive growth and significant return-on-investment.
Source:

16. SHARED Leadership Characteristics and Practices
Humble: admits mistakes, listens, asks good questions
Host rather than hero
Builds trust
Holds themselves & others accountable
Shares knowledge
Allows all to have a voice
Demonstrates empathy and shows support
Focus on all stakeholders
Committed to integrity
Creates a psychologically safe environment