1. NH Statewide Addiction Crisis Line 1-844-711-HELP (4357)
Funded by the
Department of Health and Human Services

2. How we can help The NH Statewide Addiction Crisis Line is a 24/7 line.
Staffed by Certified Recovery Support Workers (CRSW).
Calls are answered at all hours by a live person.
Assist callers who are experiencing a Substance Use related Crisis.
Discuss different types of treatment available.
Explain the process of different treatment paths.
Provide support and advice.
Assess psychological stability and risk of harm to self or others.
Make appropriate resource referrals based on information gathered.

3. What a call looks like

4. Populations Served
Individuals struggling with any substance use crisis.
Loved ones of those who are struggling with a substance use crisis.
Health Care providers/other professionals seeking resources for patients/clients
Ex. Include:
Doctors, Nurses, Social Workers, Mental Health Counselors, Teachers, Guidance Counselors, first responders, etc.
Anyone else who is affected by this in any way.
This line is available to ALL NH residents and provides resources throughout the whole state of NH.

5. Resources we can assist individuals with finding.
Residential Treatment
Intensive Outpatient Treatment
Outpatient Therapy
Assessments/Eligibility Screening
Impaired Drivers Programs
Medication Assisted Treatment
Transitional/Sober Housing and Shelters
Adolescent and Family Services
SUD specialized Health Care
Detoxification Services
Recovery Support Services
Regional Access Points

6. 211 NH and RAP Services
The NH Statewide Addiction Crisis Line has partnered with 211 and the NH Regional Access Points.
Callers can be directly connected to the crisis line simply by calling When calling in, the caller will be prompted with a choice to either go to a 211 operator or to the crisis line for assistance with substance use.
The crisis line counselors can also help connect people with NH Regional Access Points (RAPS). If a caller needs these services and would like to be transferred, crisis counselors can directly transfer the caller to RAPS.

7. Nashua Safe Stations
November 17, Nashua NH put into place a safe station program.
Anyone, anytime, who wants help with substance use, can walk into a Nashua fire station for assistance.
This person will then be assessed medically by AMR and either brought to the ED (for medical concerns) or be medically cleared and brought to a designated shelter to be connected with a Licensed Alcohol and Drug Counselor (LADC), who will assess the individual and determine the appropriate next steps that this person needs.
Crisis Line’s role with safe station: Each person who comes into safe station seeking help is connected with the LADC through the crisis line. Once the individual is safely at the shelter, staff contacts the crisis line to initiate the on call LADC, who then speaks with and assesses the individual seeking help.

8. Numbers seen so far…

9. Numbers seen so far…