1. Large Scale Deployment of Mobile Work Management
Nassau Hall, circa 1756
Sam DiBari, Manager of Operations Business Support
Jen Whiting, Manager of Facilities Business Integration
Joe Morgan, Director of Grounds and Building Maintenance
APPA 2013: Annual Conference and Exhibition

2. Mobile Work Management 2013
Princeton University Facts and Figures
ACRES
BUILDINGS
11M SQ. FT.
8,081 STUDENTS
HOUSING UNITS
Mobile Work Management 2013

3. The days before our CMMS went Mobile !
MOBILE WORK MANANGEMENT
Mobile Work Management

4. MOBILE WORK MANANGEMENT Mobile Work Management 2013
Background
Staff ≈ 600
Work orders ≈ 63,000 per year
Maintenance
Grounds
Custodial
Utility plant
Housing staff
Project managers
Centralized trade shops
Truck-based operation
MOBILE WORK MANANGEMENT
Mobile Work Management 2013 4

5. MOBILE WORK MANANGEMENT
Pathways to Data
[NATIVE] MAXIMO
MOBILE WOs
MOBILE
AD HOC REPORTING
ONLINE
WO REQUESTS
MOBILE WORK MANANGEMENT 5 5

6. MOBILE WORK MANANGEMENT Mobile Work Management 2013
Mobile Components
Wireless Network +
Software +
Mobile Hardware
MOBILE WORK MANANGEMENT
Mobile Work Management 2013 6

7. MOBILE WORK MANANGEMENT
Mobile Environment
Mobile Work Management
>200 devices deployed
Maintenance
Custodial
Utility plant
Project managers
Paperless work orders
Requires minimal training
Works on several popular devices
Can perform any Maximo feature
Does not alter native Maximo
Attach a photo to a work order
Display document attachments
Real-time WO status updates
Screens tailored to our specific needs
*July 2013*
335 Maximo Users
205 EZMaxMobile Licenses
MOBILE WORK MANANGEMENT 7

8. MOBILE WORK MANANGEMENT
Improving Efficiency
Paint Shop
Sherwin-Williams color matching app
Roof Shop
Attach photo to work order of a condition 60’ in the air
All Shops
Shop staff are now in the world
Vehicle Use Reduction
Fewer trips back to the central shops for next work order
Building Services
Starts at 4:00 AM – views previous night’s water leak work order
Supervisors Review & Assign New Work Orders Faster
Even if they are in a meeting or away from the office
MOBILE WORK MANANGEMENT

9. Improving Service Delivery
Increased work orders generated by our staff
Quick access and easy to use mobile tool in the hands of many staff members
Faster shop response time in emergencies
Princeton Mobile searchable campus map speeds up navigation
Instant mobile ad hoc reporting tool
Mobile reporting tool with query results available on the fly
Increased customer satisfaction
Customers can now see status of their work orders
We sometimes show up within minutes of them calling us
Pest control technician checks for new work orders before leaving a building
MOBILE WORK MANANGEMENT

10. MOBILE WORK MANANGEMENT
Live Demo
Supervisor Views
Technician Views
Customer View
Mobile Ad Hoc Reporting
Intro Sam and Jen
Fun Part of Presentation
MOBILE WORK MANANGEMENT

11. Summary of What we Gained
Mobile work management
Paperless transactions
Mobile reporting
Timely updates of WO status
Reduced vehicle trips to central
shops for work orders
Workload views tailored to user
Hardware flexibility
Near-zero customizations of
software
Improved customer service
see status of their WOs
faster WO turnaround time
Better documentation on transactions (photos & docs)
Minimal staff training
Increased stewardship of campus
Well positioned for future technology roll outs
e-tools (requisitions + vendors)
direct labor entry
MOBILE WORK MANANGEMENT

12. What’s in the Works for Maximo
Recent Developments
Viewing basic floor plans on mobile device
Display of hazard/special “alerts” on WOs
Mobile inspection feature
Direct labor entry onto work orders
Mobile Dashboard/KPI Displays
Future Feature Enhancements
Linking work order location to the building floor plan
Kiosks for staff not getting mobile
Mobile Project Tracking module
Link to BAS for run times on equip
Links to O & M documents
MOBILE WORK MANANGEMENT

13. MOBILE WORK MANANGEMENT
Mobile Dashboard KPIs
MOBILE WORK MANANGEMENT

14. Message to: Decision Makers=
MOBILE WORK MANANGEMENT

15. APPA 2013: Annual Conference and Exhibition
Questions / Comments
Joe Morgan
Jen Whiting
Sam Dibari
APPA 2013: Annual Conference and Exhibition