1. Party At The Parthenon!
Reception Training

2. Reception Parking Registration Registration Entrance
Registration Check-In
Coat Check
E-Concierge
Food & Beverage
Drinks
Servers
Bussers
Transition

3. Parking
2 staff members
Know where to stand and where to direct guests to
Service
Smile
Friendly

4. Registration Entrance
2 staff members
Know how and where to stand
Know how to greet
Say “Hello and welcome to the Party at the Parthenon!”
Service
Smile
Warm and welcoming
Positive and enthusiastic attitude

5. Registration Check-In
2 staff members
Set up registration table, welcome sign, and guest name cards
Arrange name cards in alphabetical order
Distributing name cards
Ask name
Find and give the guest their name card
Hand guest an ivy head piece
Say “Enjoy your time at the Parthenon!”
Service
Smile
Warm and welcoming
Friendly
Positive attitude

6. Coat Check 3 staff members Set up coat check table & number tags
1 for the guest and 1 for the hanger
Put 1 tag on table in numerical order and the matching tag on a hanger
Service
Smile
Warm and welcoming
Friendly

7. E-Concierge 1 staff member Will be provided with an iPad tablet
Know all the details of the entire event
Socialize with the guests about any questions they may have about the event
Service
Smile
Friendly
Knowledgeable

8. Food & Beverage – Drink Station
2 staff members
Know the drink name & ingredients
Will be provided with an index card specifying both
Keep filled cups on the beverage station at all times
Provide one napkin per drink
Service
Smile
Friendly
Enthusiastic

9. Reception Drinks Cephalonia Water with Slice of Cucumber
Water infused with cucumbers and topped off with a slice of cucumber
Makedonikos Grape Juice
Grape Juice mixed with sprite

10. Food & Beverage - Servers
2 staff members
1 for each hors d’oeuvres being passed
Know the name of dishes being passed and the ingredients *especially possible allergens
Index card will be provided
Offer the hors d’oeuvres to guest as you walk around and say the name of the dish
Hold the tray in one hand and a stack of cocktail napkins in the other
Service
Smile
Friendly
Don’t be pushy, be polite

11. Reception Food Spanakopita
Greek spinach pie filled with spinach, onions, & feta/ricotta cheese
Possible Allergens: Dairy (Feta/Ricotta Cheese), Egg, Wheat (Phyllo Pastry)
Roasted Vegetables and Hummus on a Pita Crisp
Possible Allergens: Wheat (Pita Crisp)

12. Food & Beverage - Bussers
2 staff members
1 large tray with a cloth napkin draped over it
Pay attention to tables
If guests want to get rid of trash
Ask politely
Do not grab or be pushy
Service
Smile
Friendly

13. Transition
When the reception manager makes the announcement for transition; staff should move out of the walk way as to allow guests to start making there way into the dining area
Service
Smile
Say “Enjoy your meal”