1. Welcome Center Program Coordinator
Presented by: Julie Vu
Welcome Center Program Coordinator
Date: July 19, 2016

2. Agenda AskMC Emails What is the Welcome Center?
Incoming and Outgoing Calls
Voice Messages
Demographics of Student Visitors
Frequently Asked Questions
Outreach
Our Future
In Conclusion
What is the Welcome Center?
Welcome Center Highlight Services
Technology
Methods Measuring Outcome
Serving Students at the Welcome Center
College Tour-number of Tours/Students
Welcome Center s

3. What is the Welcome Center
What is the Welcome Center? Welcome Center is the integral part of Mission’s Student Enrollment Services. First point of contact for Prospective students New students Returning students Continuing students General public Student family members The Staff & Student Ambassadors at the Welcome Center provide a vital role in supporting student access and success, particularly for those who are new or unfamiliar with the college systems.

4. Welcome Center highlight services
These are highlight services we provide and assist students with
My Mission Portal & Web Advisor
Admissions
Registration
Financial Aid Applications (FAFSA, BOG Fee Waivers)
Transcript – printing unofficial and requesting official
Parking Permits
Scholarship Information
Homework
Campus Tours and General Information
Angel (Canvas)
Campus Navigation
Bilingual ambassadors & staff
Activation of Higher One Cards
Purchasing Text Books
And more!
We welcome and ask to identify the assistance needed
Receive the assistance at the Welcome Center or referred to other appropriate office(s), as needed
Provide guidance and training using the web access tools
Student Ambassadors & staff are ready and willing to help any student at any time!

5. Technology
Students are assisted inside and outside of the Welcome Center.
10 touchscreen stations and 2 kiosks on the exterior of the Welcome Center available during and outside of open service hours.
16 internet-capable stations available during open service hours, Monday – Friday.
Students can perform a variety of tasks on these web-based work stations. We have several work stations that accommodate disabled students.
A map device and 4 TV monitors (events, updates, programs)

6. Welcome Center Methods Measuring Student
Outcome and Data
Survey Monkey
SARS Trak
s (AskMC & WC)
Phone Log/ShoreTel Communication
Excel sheet/online form

7. Serving Students at the Welcome Center
July 2015 to June 2016
Jul-15
876
Aug-15
1833
Sep-15
1966
Oct-15
686
Nov-15
860
Dec-15
978
Jan-16
1254
Feb-16
1736
Mar-16
652
Apr-16
944
May-16
1348
Jun-16
954
Total
14087
Duplicating number of students

8. College Tour: Number of Tours
July 2015 – June 2016
Jul-15 7
Aug-15 6
Sep-15 3
Oct-15
Nov-15 5
Dec-15 4
Jan-16
Feb-16
Mar-16 14
Apr-16 9
May-16 1
Jun-16
Total 69

9. College Tour: Number of Students
July 2015 – June 2016
Jul-15 10
Aug-15 7
Sep-15 59
Oct-15 27
Nov-15 8
Dec-15 4
Jan-16 19
Feb-16
Mar-16
406
Apr-16
364
May-16 25
Jun-16
Total
964

10. Welcome Center Emails July 2015 – June 2016 Jul-15 59 Aug-15 88 Sep-1538
Oct-15 23
Nov-15 29
Dec-15 41
Jan-16 95
Feb-16 19
Mar-16 39
Apr-16 86
May-16
159
Jun-16 78
Total
754

11. AskMC Emails July 2015 – June 2016 Jul-15 390 Aug-15 376 Sep-15 331
Oct-15
265
Nov-15
249
Dec-15
225
Jan-16
380
Feb-16
307
Mar-16
310
Apr-16
335
May-16
571
Jun-16
406
Total
4145

12. Incoming and Outgoing Calls
July 2015 – June 2016
Jul-15
934
Aug-15
1193
Sep-15
923
Oct-15
754
Nov-15
580
Dec-15
405
Jan-16
1246
Feb-16
686
Mar-16
618
Apr-16
865
May-16
1317
Jun-16
1120
Total
10641

13. Voice Messages July 2015 – June 2016 Jul-15 75 Aug-15 64 Sep-15 90
Oct-15 81
Nov-15 9
Dec-15 29
Jan-16 49
Feb-16 80
Mar-16
129
Apr-16
143
May-16
113
Jun-16
179
Total
1041

14. Demographics of Student Visitors
July 2015 – June 2016

15. Frequently Asked Questions
How do I apply for Mission?
How long after I apply will I get my student ID number?
If I don’t receive my student ID how can I get it?
How do I fill out the FAFSA? (All questions regarding FAFSA)
How can I make an appointment with a counselor?
How do I register for classes?
How do I drop a class?
Do I need to take an assessment test before I register for classes?
What are Welcome Center, Counseling, FA, Admissions & Records and the assessment center’s hours of operations?
When I can register for next semester?
What is the deadline for add and drop with/without withdrawal?
When are the summer/spring/winter breaks?
When do the fall/spring classes start?
When is the deadline for pass/no pass option?
15. How can I order my office and unofficial transcripts?
16. Where I can find the BOG and all other forms?
17. What can I do if I have a hold on my account?
18. How can I apply if I am a high school student?
19. How can I apply for the Middle College Program?
20. How can I reset my password for Mission portal/ FAFSA/ Angel?
21. How can I find my Student ID if I forgot?
22. Where can I buy a parking permit?
23. Where can I find information about my grade and GPA?
24. Where can I find information about graduation and requirement? 25. How do I know which book to require for my classes? 26. How do I clear my prerequisite? 27. How long will it take to get my refund? 28. For the assessment tests, how long does each test take? Where can I get V1 independent/dependent forms? 30. How can I update my personal information? 31. How can I change my residency status?

16. Outreach
Ambassadors continue to provide critical assistance to the Outreach team, both in their day-to-day roles and also representing Mission College at over 50 community events, high school visits, and community presentations.
Santa Clara High School
Wilcox High School
Independence High School
And more!
Overfelt High School
Gunderson High School
Yerba Buenna High School
SVCTE College Fair

17. Our Future 45 workstations Creating PowerPoints or Video for the FAQs
Tracking students on kiosks/touchscreen stations/map device
Large projector screen for new Welcome Center
3 or 4 phone lines

18. In Conclusion
Mission College’s first priorities are students, their learning and their success. By having the Welcome Center in itself serves Mission’s statement. We have diverse student ambassadors and staff that are knowledgeable of the economic and cultural needs of the student population. We are the only Welcome Center in the South Bay area! Thank you so much for supporting the Welcome Center.

19. “WE ARE MISSION”, we have it all!!
Thank you for listening!