WP8: Demonstrators Barbara Re UniCam.

WP8: Demonstrators Barbara Re UniCam

Agenda Work Status European Project Budget Reporting
“Sportello Unico Attività Produttive” Competences in the Italian Public Administrations Conclusion and next steps

WP8 Objectives and Tasks
The demonstrators (i) help the technical and research work-packages to better focus their activities (ii) permit to assess the applicability, acceptance and effectiveness of the proposed solution within real working contexts Learn PAd demonstrators focus on two different workplace (i) European Project Budget Reporting and (ii) “Sportello Unico Attività Produttive” Task 8.1: EPBR: Analysis and Modelling Task 8.2: EPBR: Contents Production Task 8.3: EPBR: Learning Platform Assessment Task 8.4: SUAP: Analysis and Modelling Task 8.5: SUAP: Contents Production Task 8.6: SUAP: Learning Platform Assessment

WP 8 Timeline and Status D8.1: Demonstrators BP and Knowledge models (M12) This deliverable reports BP, Knowledge and KPI models for the two different scenario

WP 8 Timeline and Status D8.2: Platform Prototype Early Validation Results (M21) This deliverable will report on the results of the usage of early versions of the platform prototype on the base of the simplified version of the two case studies D8.3: Demonstrators Populated Learning Platform (M24) This deliverable will be constituted by the final delivery of the contents for the two different scenario D8.3: Demonstrators Assessment (M30) This deliverable will report the results got by the civil servants using the platform D8.2: Platform Prototype Early Validation Results (UNICAM) (M21) this deliverable will report on the results of the usage of early versions of the platform prototype on the base of the simplified version of the two case studies. Scope of the deliverable is mainly to provide feedbacks to the consortium with respect to the platform implemented functionality and from the final users point of view. Given its role it will not be subject to QA rules defined in deliverable D10.1. D8.3: Demonstrators Populated Learning Platform (UNICAM) (M24) this deliverable will be constituted by the final delivery of the contents for the two different scenario. Content will be made available within the Learn PAd platform. D8.4: Demonstrators Assessment (MAR) (M30) this deliverable will report the results got by the civil servants using the platform and the result of the questionnaire aiming at knowing the opinion of civil servants on the real usefulness of the platform, for both scenarios. In such respect the deliverable provide a final validation of the platform with respect to the provided functionality and first indications on its real effectiveness for training civil servants.

Cases EPBR The scenario refers to the activities that an Italian public research body (in reference to its administrative offices) has to put in place in order to manage the administrative procedures related to the participation to a European Research Project SUAP The scenario refers to the activities that the Italian Public administrations have to put in place in order to permit to entrepreneurs to set up a new company Identifying the sources of knowledge for acting within the BP Deriving the models which will successively support the creation of the Learn PAd platform contents structure Specify scenario for usage as early validation of the platform prototype KPI’s will be developed which allows to measure learning progress

Organizational Models Business Process Models
Models into Practice Document Models Organizational Models Business Process Models BPMN 2.0 CMMN 1.0 Organizational Models - Starting from the participants to the EPBR and SUAP we considered the organizational structure of the involved Pas Document Models - Than we realize PA BP are based on documents (input/output of the activities), so we considered relevant data objects as the starting point Business Process Models - BP were identified, explicitly represented, review and validated BP models has been presented using the BPMN 2.0 standard language - we select BPMN 2.0 since it represents the standard graphical notation to describe BPs and at the same time it is a consolidated knowledge of the project partner involved in the activities During modelling we realize that some activities are knowledge intensive, so we explore them more in details and we focus on activities and data-objects that are discretional- to model them we used the standard CMMN 1.0 since we realize it is also the reference standard From a more practical point of view the modeling environment we choose are those provided as background from two project partners ADOxx from BOC Asset Management GmbH to model EPBR MagicDraw from No Magic Europe to model SUAP The modeling environment we choose are those provided as background from two project partners (i) ADOxx from BOC Asset Management GmbH to model EPBR and (ii) MagicDraw from No Magic Europe to model SUAP

How we operated? Reference legal frameworks analysis both at European, National level and Local Reference and manuals analysis Arrange individual interviews with people involved in the EPBR and SUAP cases Select interesting scenarios and reference BPs Organize focus group for story telling, modelling BPs and related models and for models validation

Discuss facts and create abstractions Build formal representation
Used Methodology in the focus group: Roles and Phases Tell your story Tellers tell stories since they are the main perform the work, they have domain knowledge about functional and behavioral aspects of the process Facilitators mediate the practice of telling stories, they have professional experiences in the application domain and they are able to abstract stories reported by Tellers having a more general view on the topic Modelers take part of the meeting and considering the abstraction supported by the Facilitators they are able to graphically model BPs and other models using specific modeling languages Santoro, Flavia Maria, Marcos RS Borges, and José A. Pino. “Acquiring knowledge on business processes from stakeholders’ stories.” Advanced Engineering Informatics 24.2 (2010): Discuss facts and create abstractions NEI MEETING SI COINVOLGE PIU’ DI UN TELLER I TELLERE NON SONO ESPERTI DI MODELLING Tell your stories – collect stories about work. Teams should recall important facts about their daily work Discuss facts and create abstractions – manipulate facts and try to create abstractions Build formal representation – generate a flow of work and reach a consensus Build formal representation

EPBR Focus Group Tell your story 1 Modellers - a researcher from the University of Camerino with a strong background in BP modelling and software engineering 5 Tellers - employees of the University of Camerino involved in the EPBR, in particular we involved employees from the economical department, the administration department, the IILO office and a couple of researchers from the school of science and technology 1 Facilitator - a researcher with a strong background in BP modelling and at the same time delegate for budget reporting of some running European and national projects Discuss facts and create abstractions NEI MEETING SI COINVOLGE PIU’ DI UN TELLER I TELLERE NON SONO ESPERTI DI MODELLING Tell your stories – collect stories about work. Teams should recall important facts about their daily work Discuss facts and create abstractions – manipulate facts and try to create abstractions Build formal representation – generate a flow of work and reach a consensus Build formal representation

EPBR - Overview of Case We refer to the reporting procedures for FP7
The grant management BP has been selected as reference point, since it is trigged by the notification of project acceptance Related sub-process Periodic Report, Final Report, Manage Payment and eventually Manage Amendment Considering intra-organization perspective we following report the case of an Italian public research body acting as Coordinator or Beneficiary It refers to the activities that an Italian public research body (in reference to its administrative offices) has to put in place in order to manage the administrative procedures related to the participation to a European research project

SUAP Focus Group Tell your story 2 Modellers - a researcher from the University of Camerino with a strong background in BP modelling and software engineering 2 Tellers - employees of the SUAP offices with experience both on law and practice; one teller is from the municipality of Senigallia and the other one is from the “Monti Azzurri” Consortium 1 Facilitator - delegate from the Marche Region with a background on SUAP and related supported software technologies Discuss facts and create abstractions MODELLERS: Barbara + Riccardo Tellers: Francesca + Giordano Facilitors: Sergiacomi Modelers were researchers from the University of Camerino with background in BP modeling and software engineering; Tellers were employees of the SUAP offices with experience both on law and practice. One teller is from the municipality of Senigallia and the other one is from the Monti Azzurri Consortium. We also involve one Facilitator, he is a delegate from the Marche Region with a background on SUAP and related supported software technologies. Build formal representation

Overview of Case National, Regional and Local Lows and Regulations
European Directive 2006/123/CE of the European Parliament and of the council of 12 December 2006 on services in the internal market. Decree-Law n. 112/2008 article 38 converted into Law n. 133/2008 has expanded the scope for participation of Italian Municipalities to the fight against tax evasion. Decree-Law n. 82/2005 e s.m.i. introducing the Code of Digital Administration. Decree of the President of the Republic (DPR) n. 160/2010 article 7 introducing detail regarding to the SUAP. Law n. 241/1990 regarding New Rules Regarding Administrative Procedure and the Right of Access to Administrative Documents where the articles 14 introduces the Service Conference and article 19 presents declaration of start an economic activity. Decree-Law n. 5/2012 referring urgent provisions in the areas of simplification and development where in the article 12 discuss the simplification of activity needed to perform a business, it was converted into Law n. 35/2013. Deliberation of the Marche Regional Council n. 845/2012 considering the composition of a permanent regional table on the regional SUAPs. Marche Regional Law n. 7 of 29 April 2011, representing the Regional actuation of European Directive 2006/123/CE referring to the institution of regional SUAP system. … Reducing the administrative burden the entrepreneurs refers to a single office, the SUAP office and contact between entrepreneurs and SUAP office has to be done completely on-line Communications among the SUAP office and other offices in the same or different Public Administrations are managed by the SUAP office without impacting on the entrepreneurs SUAP office can be placed inside the municipality or can be aggregated and offered by a consortium of municipalities National, Regional and Local Lows and Regulations SUAP refers to the activities that the Italian Public Administrations have to put in place in order to permit to entrepreneurs to set up a new company or more general to organize a business activity

SUAP Involved Participants (Marche Region)
Entrepreneur (more than ) Municipality (239) or aggregation Third Party Administrations (45) “Monti Azzurri” Consortium and Municipality of Sarnano Municipality of Senigallia

Process Under Analysis
SUAP office offers more than 110 BP, they are different considering (i) the request target so it’s important to keep in use a relevant and universal classification for economic activities types and (ii) the geographical location SCIA Commerciale (Business Start-up Certified Notification) Titolo Unico (Standard request to start business activity) SCIA Commerciale (Business Start-up Certified Notification) - It is a BP introduced in the Italian law number 241/90 in the article 19 in which a entrepreneurs notifies to the municipality and third parties organizations the starting of a commercial business activity. It is just a notification the entrepreneurs can start the activity before the office check the request. SCIA Edilizia (Building Start-up Certified Notification) - It is a BP introduced in the Italian law number 241/90 in the article 19 in which a entrepreneurs notifies to the municipality and consequently third parties organizations the starting of a commercial building activity. It is just a notification the entrepreneurs can start the activity before the office check the request. Titolo Unico (Standard request to start business activity) - It is a BP introduced in the Italian law D.P.R. 160/2010 in the article 7 in which a citizen requests to the municipality and third parties the permission to start an activity. In this case the entrepreneurs have to wait the office decision before starting the activity. Variante Urbanistica (Zoning variances) - It is a BP referring to the legal remedies by which property owners may ask to change zoning codes in order to than obtain permission to build structures that do not fully correspond to the original zoning codes. SCIA Edilizia (Building Start-up Certified Notification) Variante Urbanistica (Zoning variances)

In the SUAP scenario we considered more than 150 + Data Objects
Data Objects in the BP of “Certified Notification of Starting Activity” (Business and Building) In the SUAP scenario we considered more than Data Objects Modelled Data Objects 34 Business Start-up Certified Notification

Monti Azzurri and Municipality of Sarnano: Organization
Belforte Del Chienti Caldarola Camporotondo Di Fiastrone Cessapalombo Colmurano Gualdo Loro Piceno Monte San Martino Penna San Giovanni Ripe San Ginesio Sant’Angelo In Pontano Sarnano

SUAP Office Roles and Profiles
Postdoctoral research fellow or postgraduate with a degree in business and economics / jurisprudence / engineering / informatics (basic level) Expert building/land surveyor or technical town planner (technical intermediate level) Civil engineer or architect (technical high level) Legal assistant or lawyer with experience in administrative/public law (administrative high level) Role A (administrative officer caring to the front-office activities) Role B (office coordinator able to lead the officers and organize the daily rutine) Role C (SUAP executive director is in charge and able to sign the final authorizations)

Business Start-up Certified Notification (SCIA Commerciale) BP of the Monti Azzurri Consortium
Entrepreneur. The first activity of the entrepreneur is to fill the documents and certificated needed for the request. Next, he can send it via Web Form or via Certified Electronic Mail. After he receives a confirmation of receipt he can starts his business activity, but in case more documents or certificated are needed he has to integrate the request. It can be done at most two times. If for the next 60 days he does not receive any communication the sent documentation is correct and he can continue the business activity, otherwise if the entrepreneur receives a communication of prohibition he has to terminate his immediately his business activity. More in deep, the activities executed by the entrepreneur are followed listed. The BP of the “Monti Azzurri Consortium is shown in Figure “Monti Azzurri Consortium is involved in the BP when the SUAP office receives the SCIA request from the entrepreneur. In case SUAP office receives the request via Web Form it has to quickly check documents and certificates since the software available in the Web Form does most of the checks, otherwise it has to check manually the request. If the request is correct an automatic communication of reception is sent. Then, the SUAP office checks if the request is admissible, in case it is not admissible integration is requested to the entrepreneur. At this point, SUAP office forwards the request to the involved municipality offices and to third parties. If someone finds some lack of documentation, integration can be requested to the entrepreneur. At the end if the request is correct no communication is sent to the entrepreneur, otherwise a communication of stop of the business activity is sent. Controllo Approfondito dei Dati Inseriti named in English “Deep Check Data” (Manual Task). Third Party PA. The BP of the Third Party PA is shown in Figure A third party is involved in the BP when the SUAP office requests some checks. It just sends the results of its checks and, in case some integration is needed, it also receives the integration and sends a communication of reception. More in deep, the activities executed by the entrepreneur are followed listed. Comune. The BP of the municipality is shown in Figure Municipality is involved in the BP when the SUAP office requests some checks. Ufficio Commerciale and ufficio Urbanistica e Lavori Pubblici are always involved since they have to perform some standard check. Other offices can be involved in case More in deep, the activities executed by the entrepreneur are followed listed.

BPMN 2.0 Tasks Gateways Events SCIA Commerciale (Business Start-up Certified Notification) 29 – 40 SCIA Edilizia (Building Start-up Certified Notification) Titolo Unico (Standard request to start business activity) Variante Urbanistica (Zoning variances)

CMMN – Check “Business Start-up Certified Notification” (Scia Commerciale)
Controllo Approfondito dei Dati Inseriti named in English “Deep Check Data” (Manual Task). In this activity the SUAP office has to check carefully the documentation and certificates sent by the entrepreneur since they are sent via PEC. The data object “Istanza SCIA” is requested to perform this activity. In all the cases in which the entrepreneur apply for a request of business start-up certified notification, some checks have to be done by the SUAP Office (even if it can be placed inside the municipality or offered by a consortium of municipalities), and they change case by case even if there is a basic check that has to be done in all the case (Figure 4.26). All the requests are composed by two mandatory data objects “SCIA Form” and the “Autodichiarazione di Requisiti Morali e Professionali”. In all the cases the “SCIA Form” and “Autodichiarazione di Requisiti Morali e Professionali” must be checked sequentially. In the case the entrepreneur is a foreigner (he is not from an EU country) the “Permesso di Soggiorno” data object has to be provided and checked by the SUAP office in order to verify that the entrepreneur does not violate the Italian law about immigration. More in detail, we can identify four types of requests for each different checks must be done according to different business activities referring to part of “SCIA Form” and some specific data-object. SUAP office has to check that such data objects are available and then it check if the data objects are filled correctly and it contains all the needed information. Types of commercial activities are following reported. Commercial Activity in a fixed place (check activity “Controlla Disponibilita` Istanza su Luogo Fisso”), if the activity will have a permanent location. In this case no additional data object has to be manage. SUAP Office has to check the part of “SCIA Form” related to the fixed place. Commercial Activity in a non-fixed place (check activity “Controlla Disponibilita` Istanza su Luogo Variabile”), this is the case when the activity will not have a permanent location. In this case no additional data object has to be manage. SUAP Office has to check the part of “SCIA Form” related to the non-fixed place. Commercial Activity in the Fuel Sector Sector (check activity “Controlla Disponibilita` Istanza Settore Carburanti”), this is for example the case of open a petrol station. SUAP Office has to check the part of “SCIA Form” related to the petrol station activity. In this case the entrepreneur has to attach to the request also the acceptance report of petrol station (“Cer- tificato Omologazione Stazione di Benzina”) that is a data object representing an inspection certificate of the station. This data object has to be checked as well after the general check on the ‘SCIA Form”. Commercial Activity in the Driving School Sector (check activity “Controlla Disponibilita` Is- tanza Settore Scuola Guida”). SUAP Office has to check the part of “SCIA Form” related to the driving school activity. In this case the entrepreneur has to attach to the request also the certificates for driving school (“Certificati per Scuola Guida”) that is a data object representing certificates about license and driving activities. This data object has to be checked as well.

Competences in the Italian Public Administrations
We refers to some Italian projects that already did some mapping activities on civil servant competences The project Organization, Learning and Competencies in the Italian Public Administrations (OLC-PA) did the first competency mapping exercise referring to public employees accomplished in Italy OLC-PA interviews to about 2,000 public employees in 203 public institutions were completed at the end of March 2014 We refers to the interesting profiles for the SUAP scenario We do not explicitly report knowledge maturing scorecard with the learning KPI’s that allow to measure learning progress, we give some requirements according to the analysis of the domain for the definition of learning goals that will be further elaborated during the project To do that Barnaby Barnes

Barnaby Barnes Barnaby joins the Monti Azzurri Consortium recently. His is a novice and his professional background is archtectect He has four cognitive competencies such as literacy at high level (italian mother tongue), logical/mathematical at high level, international interaction at low level (English level B1), problem-solving at low level He has two interpersonal competencies such as influencing and taking care of others and of users at low level and team-working at medium level He has one aptitude competency task discretion at medium level He has two knowledge competencies analysis at low level and programming at low level He has SUAP related competencies technical high level and juridical medium level Postdoctoral research fellow or postgraduate with a degree in business and economics / jurisprudence / engineering / informatics (basic level) Expert building/land surveyor or technical town planner (technical intermediate level) Civil engineer or architect (technical high level) Legal assistant or lawyer with experience in administrative/public law (administrative high level)

Some Learning and Operational Goals (first draft)
Learning Goals Minimize the time to complete “SCIA Commerciale” BP It has to be completed in less than 15 days (which is the maximum term given by the actual law - LR n. 3/2015) from the provision of the application. Shortest the period, better it is!! Maximise the number of “SCIA Commerciale” BP intance completed On the other hand he should complete at least 30 instances per month The number is calculated on the basis of: number of SUAP employees, population data, number of firms settled in the territory Progress during the trial period Within 6 months from the recruitment date, Barnaby will be independent in evaluating the applications and its related required manual tasks. Improve the effectiveness of the work It means that checks have to be done in an accurate way, in order to avoid further legal disputes The numbers of failure he did (e.g. forgetting to ask an opinion to a third party administration / checks on the "deep check task" are not complete) deeply impact on measuring results for many of the needed capabilities (e.g. logic, problem solving, task discretion, ...) Owned by Barnaby Barnes He has cognitive competencies such as literacy at medium level (italian mother tongue - degree in jurisprudence), logical/mathematical competencies at high level, international interaction at low level (english level B1), problem-solving at low level. He has two interpersonal competencies such as influencing and taking care of others and of users at low level and teamworking at medium level. He has one aptitude competency task discretion at medium level. He has one knowledge competency analysis at low level and programming at low level. Operational (OG) and Learning Goals (LG) (OG) LESS TIME: the SCIA COMMERCIALE (BP type 1) has to be completed in less than 15 days (which is the maximum term given by the actual law - LR n. 3/2015) from the provision of the application. Shortest the period, better it is. (OG) BETTER QUALITY: At the same time, in addition to the speedy of understanding and acting, ensured quality has to be high (it means that checks have to be done in an accurate way, in order to avoid further legal disputes and issues, to avoid more than 1 "request for information/ask for integration" interaction, to reach a good level of user satisfaction - this last parameter is more suitable for BP type 3 and 4). (LG) REDUCING THE NUMBER OF FAILURES: Barnaby should be able to complete any BP type application (or just type 1 - 2, according to the role). The numbers of failure he did (e.g. forgetting to ask an opinion to a third party administration / checks on the "deep check task" are not complete) deeply impact on measuring results for many of the needed capabilities (e.g. logic, problem solving, task discretion, ...) . (LG) INCREMENTING THE QUANTITY OF MANAGED APPLICATIONS: Barnaby should complete at least 21 instances of "SCIA (commerciale+edilizia) / BP type 1 and 2" per month (that is 50% of the submitted instance per those types per month, calculated from Monti Azzurri's operational and historical data. Such calculations could be done for every SUAP, re-proportioning on the basis of: number of SUAP employees, population data, number of firms settled in the territory. Monti Azzurri's SUAP has 3 employees (1 role C, 1 role B, 1 role A: Barnaby could be the person hired for the "role A"). It takes care of about 715 practises per year (of which 520/per year are related to type 1 and 2). It covers 12 municipality, resident popolation, numbers of active companies). On the other hand he should complete at least 30 instances per month (referring to the whole BP types). (LG) PROGRESS DURING THE TRIAL PERIOD. Within 6 months from the recruitment date, Barnaby will be independent in evaluating the applications and its related required manual tasks (in particular the “Deep Check Data”, in italian the "Controllo Approfondito dei Dati Inseriti"). This could be measured evaluating the quantity of applications managed (see above), the number of real cases solved even if non-conventional, the reduction in the use of help online, in the number of clues-suggestions accessed, in the number of "ask the expert!" features activated]

Conclusions and Next Steps
We presented first results of WP8 related to the Learn PAd demonstrators European Project Budget Reporting “Sportello Unico Attività Produttive” Competences in the Italian Public Administrations We will … … focus on the definition of a mapping among BP activities, competences of civil servants and learning goals … state how knowledge maturing can be related to learning KPI that will be designed to measure learning progress from different level of competences … contribute with Contents Production

Question and Answers con Andrea Sergiacomi

BACKUP SLIDE (con tutti i modelli)

European Project Budget Report
EPBR European Project Budget Report

EPBR - Overview of Case It refers to the activities that an Italian public research body (in reference to its administrative offices) has to put in place in order to manage the administrative procedures related to the participation to a European research project We refer to the reporting procedures for FP7 The grant management BP has been selected as reference point It includes some sub-process, they are: Periodic Report, Final Report, Manage Payment and eventually Manage Amendment It is trigged by the notification of project acceptance Considering intra-organization perspective we following report the case of an Italian public research body acting as Coordinator or Beneficiary

EPBR – Law and Regulations
European Union reference regulations REGULATION (EC) No 1906/2006 OF THE EUROPEAN December laying down the rules for the participation of undertakings, research centers and universities in actions under the Seventh Framework Program and for the dissemination of research results ( ). National (Italian) Guideline reference regulations Law no. 240 of 30 December 2010 concerning the organization of Universities (the so- called Gelmini law), all Faculties have now been substituted by new organizational structures, i.e. Departments. These Departments are the principal center for scientific research, teaching and training. Legislative Decree No 163 of 12 April Code of public contracts of works, services and supplies in implementation of Directives 2004/17/EC and 2004/18/EC. Local (UniCam university) reference regulations Statute of the University of Camerino (Rector Decree N. 194, July 30th 2012 and published in the Official Journal of the Italian Republic n. 200, August 28th 2012). Some Internal rules and procedure (Mobility Regulation, Research Activity Regulation, Budget Management Regulation, etc)

Organizational Model – UniCam
It is a partial representation of the University of Camerino considering such office that are involved in the EU budget reporting activities There are a lot of employs that are not included in the list, but anyway the belong to the specific office and have different competences and expertise

Data Objects focusing on both perspectives
FAR EMERGERE CON IL COLORE CHE ALCUNI SONO OPSIONALI, altri usati per compilare alcuni documenti ma non necessariamente disponibili, altri ancora part of!

Data Object Considering the Role of Coordinator
Anche in questo caso se da un lato fa riferimento ad un insieme di documenti, o sappiamo elencarli oppure vanno rappresentati come insiemi. L’ammendment template non è necessariamente necessario ….

Data Object Referring to the Mobility
Su questi poi c’è massima flessibilità nel senso che non sempre e non necessariamente devono essere disponibili.

BP Overview Cordinator Prespective Grant Management Main BP
Beneficiary Prespective Grant Management Main BP Amendment sub-process Periodic Report Sub-Process Manage Scientific Activity Go to Event Request for Refound (KI) Manage Periodic Report Sub-Process Final Report Sub-Process Request for Amendments sub- process Periodic Report BP Manage Scientific Activity Go to Event Request for Refound (KI) Manage Periodic Report Sub-Process

Grant Management Main Process
Coordinator Beneficiary

Grant Management Main Process (Cordinator)

Grant Management Main Process (Beneficiary)

Ammendement sub-process (Coordinator)

Periodic Report Sub-Process (Coordinator)

Manage Scientific Activity (Coordinator)

KI scenario Go to Event – Sub Process

Request for Refund

Manage Periodic Report Sub-Process (Coordinator)

Final Report Sub-Process (Coordinator)

Grant Management Main Process (Beneficiary)

Request for Ammendements sub-process (Beneficiary)

Periodic Report BP Sub-Process – Beneficiary

Manage Scientific Activity (Beneficiary)

Manage Periodic Report Sub-Process - Beneficiary

Key Performance Indicators
KPIs in the case of Grant Management are related mainly to execution time KPI for the task Ask for School Authorization and Confirmation of Principal Investigator (Beneficiary and Coordinator) It is important that the “Research Project Form for School” is delivered to the school as soon as possible since it has to be validated by the school council before the start of the project. Generally, there is a school council at most one time per month, then a delay on the deliver can cause a delay of several weeks KPI for the task Calculates and Share Founds with other Organizations (Coordinator) It is important to share with all the partners the money received by EU commission as soon as possible Ideally, they should be shared in 1 day from the reception

Sportello Unico Attività Produttive
SUAP Sportello Unico Attività Produttive

Municipality of Senigallia: Organization

SCIA Commerciale BP of the Municipality of Senigallia
Entrepreneur that has to certify the starting of a business activity Municipality of Senigallia SUAP office Economic Growth office (Ufficio Sviluppo Economico) is in charge to plan the growth the economic model of the city, it can also propose new project to facilitate the growth of commercial activities Urban office (Ufficio Programmazione Urbanistica) is in charge to manage activities about urban planning Other Ofice, they are other offices of the municipality that are delegated to check some part of the documentation. They are not generalizable since they change case by case Third Party Administration, it is an external PA that is involved in the BP. It is delegated to do some checks. More than one external PA can be involved in the “SCIA Commerciale” then, we type this participant using Multi-Instances BPMN 2.0 marker

SCIA Commerciale BP of the Municipality of Senigallia (Entrepreneur )
Business Start-up Certified Notification

SCIA Commerciale BP of the Municipality of Senigallia
Business Start-up Certified Notification

CMMN – Check “Business Start-up Certified Notification” Scia Commerciale

SCIA Commerciale BP of the Municipality of Senigallia (Third Party Administration)

SCIA Ediliza BP of the Municipality of Senigallia

CMMN – Check SCIA Edilizia

Titolo Unico BP of the Municipality of Senigallia
Standard Request to Start an Activity

CMMN check Titolo Unico
Standard Request to Start an Activity

Variante Urbanistica BP of the Municipality of Senigallia

CMMN – check variante urbanistica

Monti Azzurri and Municipality of Sarnano: Organization
Belforte Del Chienti Caldarola Camporotondo Di Fiastrone Cessapalombo Colmurano Gualdo Loro Piceno Monte San Martino Penna San Giovanni Ripe San Ginesio Sant’Angelo In Pontano Sarnano

Entrepreneur Monti Azzurri Consortium Third Parties Municipality

Business Start-up Certified Notification (SCIA Commerciale) BP of the Monti Azzurri Consortium (Entrepreneur) Entrepreneur. The first activity of the entrepreneur is to fill the documents and certificated needed for the request. Next, he can send it via Web Form or via Certified Electronic Mail. After he receives a confirmation of receipt he can starts his business activity, but in case more documents or certificated are needed he has to integrate the request. It can be done at most two times. If for the next 60 days he does not receive any communication the sent documentation is correct and he can continue the business activity, otherwise if the entrepreneur receives a communication of prohibition he has to terminate his immediately his business activity. More in deep, the activities executed by the entrepreneur are followed listed.

Business Start-up Certified Notification (SCIA Commerciale) BP of the “Monti Azzurri Consortium”
The BP of the “Monti Azzurri Consortium is shown in Figure “Monti Azzurri Consortium is involved in the BP when the SUAP office receives the SCIA request from the entrepreneur. In case SUAP office receives the request via Web Form it has to quickly check documents and certificates since the software available in the Web Form does most of the checks, otherwise it has to check manually the request. If the request is correct an automatic communication of reception is sent. Then, the SUAP office checks if the request is admissible, in case it is not admissible integration is requested to the entrepreneur. At this point, SUAP office forwards the request to the involved municipality offices and to third parties. If someone finds some lack of documentation, integration can be requested to the entrepreneur. At the end if the request is correct no communication is sent to the entrepreneur, otherwise a communication of stop of the business activity is sent. Controllo Approfondito dei Dati Inseriti named in English “Deep Check Data” (Manual Task).

CMMN – Check “Business Start-up Certified Notification” (Scia Commerciale)

Business Start-up Certified Notification (SCIA Commerciale) BP of the Monti Azzurri Consortium (Third part)

Business Start-up Certified Notification (SCIA Commerciale) BP of the Monti Azzurri Consortium (Municipality)

Building Start-up Certified Notification (SCIA Edilizia) BP of the Monti Azzurri Consortium
Entrepreneur Monti Azzurri Consortium Third Parties/Municipality

Building Start-up Certified Notification (SCIA Edilizia) BP of the Entrepreneur

Building Start-up Certified Notification (SCIA Edilizia) BP of the Monti Azzurri Consortium

CMMN – Check “Business Start-up Certified Notification” (Scia Edilizia)

Building Start-up Certified Notification (SCIA Edilizia) BP of the Third Parties/Municipality

Standard Request to Start an Activity (Titolo Unico) BP of the Monti Azzurri Consortium
Entrepreneur Monti Azzurri Consortium Third Parties/Municipality Service Conference

Standard Request to Start an Activity (Titolo Unico) BP of the Monti Azzurri Consortium - Entrepreneur

Standard Request to Start an Activity (Titolo Unico) BP of the Monti Azzurri Consortium - Monti Azzurri Consortium

CMMN – Check “Standard Request to Start an Activity” (Titolo Unico)

Standard Request to Start an Activity (Titolo Unico) BP of the Monti Azzurri Consortium - Third Parties/Municipality

Standard Request to Start an Activity (Titolo Unico) BP of the Monti Azzurri Consortium – Service Conference

Zoning Variant (Variante Urbanistica) BP of the Monti Azzurri Consortium
Entrepreneur Monti Azzurri Consortium Third Parties/Municipality Service Conference

Zoning Variant (Variante Urbanistica) BP of the Monti Azzurri Consortium - Entrepreneur

Zoning Variant (Variante Urbanistica) BP of the Monti Azzurri Consortium

CMMN – Check “Zoning Variant” (Variante Urbanistica)

Zoning Variant (Variante Urbanistica) BP of the Monti Azzurri Consortium - Third Parties/Municipality

Zoning Variant (Variante Urbanistica) BP of the Monti Azzurri Consortium - Service Conference

Data Objects in the BP of “Standard request to start business activity” and “Zoning variances”

SUAP KPI – related to performance

Key Performance Indicators
KPIs related to all BPs under analysis Entrepreneur should send his request via Web Form since there is a software tool that checks the completeness of the request considering the type of request. Obviously, it also reduces the amount of work of the SUAP office. Otherwise, if entrepreneur sends the request via PEC the SUAP office can find some lacks and then some integration can be requested wasting time. KPIs related to “SCIA Commerciale” Maximum execution time for each request is 60 days (Italian law decrees this time limit), but for each request it should be more or less 40 days. Third parties and municipality offices have to check as soon as possible the documentation and certificates sent by entrepreneur. Generally, Third parties and municipality offices are the bottlenecks in term of the execution time, and then it is necessary to speed up them.

Key Performance Indicators (I)
KPIs related to “SCIA Edilizia” The entrepreneur has to complete his build in at most 3 years, it is a limit imposed by Italian law. SUAP Office has to provide the certificate of usability, in case it is requested by the entrepreneur, as soon as possible. Italian law decrees 60 days as time limit, but for each request it should be less. SUAP Office has to inform about the prohibition to use the build within 90 days from the sending of the certificate of usability. Third parties and municipality offices have to do as soon as possible the asseveration check, and then the documentation and certificates checks. Generally, Third parties and municipality offices are the bottlenecks in term of the execution time, and then it is necessary to speed up them. KPIs related to “Titolo Unico” SUAP Office has to communicate to the entrepreneur the rejection or the confirmation for the request within 90 days from the reception of the request. Third parties and municipality offices have to check as soon as possible the documentation and certificates sent by entrepreneur. Generally, Third parties and municipality offices are the bottlenecks in term of the execution time, and then it is necessary to speed up them.

Key Performance Indicators (II)
KPIs related to “Variante Urbanistica” SUAP office has to organize the Service Conference between 15 and 30 days after the publication of the request The entrepreneur should be present on the Service Conference, and he should be able to provide possible integrations during the meeting in order to avoid the arrangement of a new meeting. It saves a lot of time!

WP8: Demonstrators Barbara Re UniCam.

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WP8: Demonstrators Barbara Re UniCam.

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