1. OEI Student Services

2. oei student services team
Bonnie Peters, Chief Student Services Officer
Anita Crawley, Readiness Coordinator
Marilyn Harvey, OEI Consultant
Arnita Porter, Online Student Equity Coordinator
Jessica Hurtado, Online Services & Outreach Coordinator
Bonnie

3. oei goal
To increase student COMPLETION of degrees and courses by providing access to quality online courses and Online Support Services.

4. online student resources
3 Challenging resources to digitize
Online Student Readiness
Online Student Equity Success Strategies
Online Counseling Services

5. readiness for online learning
11 tutorial, 4 interactive tools for skill development – Creative Commons License – available to all! ______________________________________
Quest for Online Success – an interactive engaging online workshop built in Canvas using tutorials PLUS
Two pathways
Smarter Measure
Check-on-learning quizzes
Supplemental materials

6. quest- topics Experienced Online Learners Novice Online Learners
Smarter Measure Overview Of Online Learning Tech Ready Becoming an Effective Online Learner
Organizational & Study Skills
Time Management
Communication Skills
Online Reading Strategies
Experienced Online Learners
Education Planning
Career Planning
Instructional Support
Personal Support
Financial Planning

7. inside and outside the classroom
Preparation for online success
Linked inside online course
Utilized as “Getting Started” assignments
Self-referral and instructor-referral to resources throughout the term

8. readiness modules
Readiness Modules - Creative Commons New version available soon Demo- ABLE Player
Importance for Equity – transition to Arnita

9. equity online Arnita Equity is not about fairness or sameness.
Equity involves a system-wide commitment to meeting the needs of each student.

10. goals Decrease success rate gaps in online courses
students of differing ethnicities
students identified in special populations
Identify disparities and challenges
Identify strategies to address inequities
Increase course and degree completion rates
Arnita
Broad-based Work Group (faculty, counselors, administrators, researchers, instructional designer)
Meets biweekly via Zoom
Focused on creating an equity framework to address achievement gaps, provide institutions with support to assist them with meeting the goals outlined in their student equity plans

11. student success factors
Equity-minded principles
Culturally Responsive Teaching and Learning
High-impact practices
Arnita
Equity is not about fairness or sameness.
Involves a system-wide commitment and approach to meeting the needs of each student.
RP Group determined 6 Success Factors that Support Student Achievement
Extend those six factors to online students who need to be supported in their learning,
Consider: Why do students drop courses? How can we capture that data/information and frontload our instruction and delivery of services with supportive practices to move the needle in this area…

12. ONLINE STUDENT SUCCESS
Research - What’s out there
Examine Student Equity Plans
Compare fully-resourced classes to non-resourced
Support faculty, counselors, staff and administrators with Professional Learning and Best Practices
Fully resourced vs. o
Arnita
Examining equity and diversity issues, beyond basic skills and ADA issues that may impact student success. 
Collecting data to determine what’s being done in the field – what’s out there…what can we build on?
Reviewing college equity plans – is Distance Education / Online Students included in Success Indicators? Can the success indicators be broadened to include online students?
If so, what policies, programs, strategies, and activities are being implemented to address the gap?
How are these efforts measured?
What “on the ground” efforts can be extended to the online community? High-impact practices? Professional Learning?
Shift the focus: Comparing fully-resourced online courses to non-resourced instead of face-2-face to online courses.
Professional Learning – supporting faculty, staff and administrators efforts to create equity-based online campuses - embedding equity-minded principles and practices into all aspects of online education – instruction, student services, course design

13. ONLINE COUNSELING NETWORK-OCN
OCN Work Group
OEI leadership
Statewide Counseling Faculty
ASCCC Appointed Counseling Faculty
Student Services Staff
Student Services Administrator
California Community Colleges Tech Center

14. A structured, systematic approach to online college counseling
WHY OCN?
A structured, systematic approach to online college counseling
Enhance colleges’ distance education programs
Parallel counseling services provided on campus
Provide counseling to students in CCC online Exchange courses
Develop a credentialing training program in online counseling

15. OCN COMPONENT # 1 Network Structure & Approach
Partner with participating OEI pilot colleges to establish a uniform
approach to online counseling

16. OCN COMPONENT # 2 Professional Development and Standards
• Develop, deliver and standardize professional development training and materials aligned to the National Board of Certified Counselors standards for distance counseling professionals

17. COURSE CONTENT Module 0: Getting started
Module 1: Introduction to online counseling services
Module 2: Comprehensive approaches to counseling online at a community college
Module 3: Supporting online student success and retention
Module 4: Counseling students with disabilities
Module 5: Evaluation of online counseling services
Module 6: Online mental health counseling
       

18. ocn component #3 WHY CRANIUM CAFE
Partnership with Cranium Café online meeting & collaboration platform
Designed specifically for Student Services
ALL on campus counseling services
Online academic advising appointments
Online drop in / walk in sessions
Interactive workshops to online students
Online Mental health appointments
FERPA & ADA Accessibility Compliant
Synchronous online career, personal and educational counseling appointments

19. DEMO
Synchronous online career, personal and educational counseling appointments

20. platform training slides jhurtado@ccconlineed.org
Who: Online counselors and Administrative staff
What:
OC- Platform Technical Training
AS- Platform Admin Training
When:
August Administrative Training (Tracy Gorham)
September-October Technical Platform Training (Jessica Hurtado)
Where: Cranium Café Platform (Cranium Café Card)
Why:
Counselors: learn how to navigate the platform (log-in, upload documents, important tools and features)
Administrators: learn how to manage calendars, CC Cards, scheduling.
Jessica

21. student services & the digital landscape
Future- The 1- Stop Online Student Support Center
How – By enhancing CCC Distance Ed. Programs
Why- To Support ALL students and increase success
Bonnie

22. online student support center
1-stop
online student support center
Online Readiness (Quest Program)
Professional Development & Course Design Rubric
Recommended Library Services
Online Counseling Network & Platform
Online Test Proctoring
Mention Accreditation
Embedded Support for Underperforming Students
Accessibility Support & Universal Design
Online Tutoring 24x7

23. online student support center
1-stop
online student support center
Online Readiness (Quest Program)
Professional Development & Course Design Rubric
Recommended Library Services
Online Counseling Network & Platform
Online Test Proctoring
Common Course Management System
Embedded Support for Underperforming Students
Accessibility Support & Universal Design
Online Tutoring 24x7

24. oei student services THANK YOU
Bonnie Peters, Chief Student Services Officer
Anita Crawley, Readiness Coordinator
Marilyn Harvey, OEI Consultant
Arnita Porter, Online Student Equity Coordinator
Jessica Hurtado, Online Services & Outreach Coordinator
Bonnie