1. Information Technology Services
Throughout your presentation please ensure you are adhering to the style guide. Do not use additional pictures, clipart, etc.
Information Technology Services

2. Areas of Responsibility
Functions/Areas of Responsibility (One slide with max. 8 bullet points) - This slide should include a high level overview of your departments divisions, functions, and/or areas of responsibility
Areas of Responsibility
Network Infrastructure, Security & Data Sharing Services
Geographic Information Systems Mapping, Data Mining & Analysis
Backup and Restore
Desktop & Peripheral Support
Exchange ( ) & Electronic Records Retention
Enterprise Resource Planning Application Support
Cloud Computing and Localized Servers
Mobile Workforce
Web & App Module Development & Administration

3. 2017 Achievements ERP Finance & Purchasing modules
FY 17 Achievements (One slide with max 8 bullet points) - Include major accomplishments that stem from policy discussions made by the City Commission, formal recognitions of achievement from outside agencies/organizations, or improvements to customer service.
2017 Achievements
ERP Finance & Purchasing modules
GIS Planning & Development Services App
Redundant Cloud-based backup for remote sites
Upgraded Point-to-Point WiFi at OMRC/Tennis Center/Aquatics
GIS Website for Maps & Apps - July 2017
O365 Exchange and Application migration (Cloud) - July 2017
ERP HR/PY modules – Fiscal 2017
Employee Online electronic paystubs – Fiscal 2017

4. Performance Measures 2016 2017 (Oct. – May) Work Orders Open 2,600
FY 17 Performance Measures YTD (One slide in table format include 2016 actual and 2017 ytd.) - Some departments have several measures that indicate operational performance. Measures provided on this slide should be limited to those with fiscal impacts, support proposed highlights and enhancements, or measures directly related to customer service.
Performance Measures
2016
2017 (Oct. – May)
Work Orders Open
2,600
2,066
(est. 3,099)
Work Orders Closed
2,354
1,773
(est. 2,659)
Total Physical Servers 16 19
(est. 16)
Total Virtualized Servers 43 50
FTE Employees 7
(est. 9)
WiFi Locations
Public
Private 5 6
Fiber Locations 12

5. Performance Measures 2016 2017 (Oct. – May) Network Availability
FY 17 Performance Measures YTD (One slide in table format include 2016 actual and 2017 ytd.) - Some departments have several measures that indicate operational performance. Measures provided on this slide should be limited to those with fiscal impacts, support proposed highlights and enhancements, or measures directly related to customer service.
Performance Measures
2016
2017 (Oct. – May)
Network Availability
99.99%
Server Upgrades 5 10
Managed Devices Total:
Desktops
Laptops
iPads & iPhones
323
232 PC
46 Surfaces & 7 Laptops 38
300
176
57 Surfaces & 9 Laptops 58
Licenses
285
% of Workforce Mobilized
28%
41%
Computer Hacks
Viruses Quarantined *
553,920

6. Performance Measures 2016 2017 (Oct. – May) GIS Data Sets 383 412
FY 17 Performance Measures YTD (One slide in table format include 2016 actual and 2017 ytd.) - Some departments have several measures that indicate operational performance. Measures provided on this slide should be limited to those with fiscal impacts, support proposed highlights and enhancements, or measures directly related to customer service.
Performance Measures
2016
2017 (Oct. – May)
GIS Data Sets
383
412
EOC GIS Data Sets 38 55
Planning & Development Services App views *
717

7. Policy Considerations
Policy Considerations - This slide is reserved for externalities affecting your department, new or imminent federal or state legislation or environmental issues such as see level rise are a few examples. Additionally, consider policy decisions that need to be addressed by the City Commission in order to prevent or resolve an issue, or provide direction to move forward.
Policy Considerations
Live Streaming of City meetings, Improve Services to Residents.
Implement ERP Phase 2: Community.
Network Strategic Analysis for Fiber Optic, MESH, Peer-to-Peer HOPS
Drone Implementation in concert with the Broward Sheriff’s Office
Complete Mobilization of DFB Workforce

8. Budget Summary – Department
Budget Summary FY 17 Approved vs. FY 18 Request- For those with multiple divisions, there should be one slide per division with justification provided; otherwise delete and complete the budget summary slide.
Budget Summary – Department
Division
FY17 Adopted
FY18 Dept. Request
% Change
$ Per Resident
Total
$1,872,732
$1,837,099
-1.90%
$24.49

9. Program and Service Enhancements
This slide should be reserved to justify budget changes/increases proposed in you operations for FY 18. Each bullet should include justification, additional expenses, potential increases in revenue, new or improved services to customers, and personnel changes. In departments that have more than one division, this slide should be placed after each division budget summary.
Program and Service Enhancements
Digital Business Analyst, Manage IT related requests and projects across all departments ($62,000)
Business Intelligence Analyst, Database Report writing and Analytic support ($72,000)
GIS Specialist, Routine data maintenance, Maps and automation ($51,000)

10. Program and Service Enhancements
This slide should be reserved to justify budget changes/increases proposed in you operations for FY 18. Each bullet should include justification, additional expenses, potential increases in revenue, new or improved services to customers, and personnel changes. In departments that have more than one division, this slide should be placed after each division budget summary.
Program and Service Enhancements
Off-site Disaster Recovery for ERP Servers ($24,264)
IT Digital Technology Strategic Plan Development ($25,000)