1. PERFORMING ARTS CENTER

2. PAC Director Lari Young
Welcome to the Performing Arts Center (PAC) volunteer work force! You are the reason our patrons and clients speak so highly of this facility and we have an excellent reputation of stellar customer service and positive feedback from our users because of you. If you a returning volunteer, welcome back and thank you for continuing to lead by example. If you are new to us, please seek out our veteran ushers and managers and work with them to build on the fine reputation they have established here. First and foremost HAVE FUN.
Lari Dianne Young, Ph.D., Director
Performing Arts Center

3. WHAT THE TRAINING WILL COVER
GETTING TO KNOW THE PAC
JOB DUTIES
POLICIES AND PROCEDURES
EMERGENCY PROCEDURES

4. PERFORMING ARTS CENTER VOLUNTEER USHER

5. PAC USHERS JOB DESCRIPTION ASSIST WITH PREPARATION FOR AN EVENT
READ AN EVENT TICKET TO GUIDE PATRONS TO SEATING AREAS
PROVIDE ACCURATE KNOWLEDGE REGARDING VENUE LOGISTICS, EVENTS, AND BUILDING HISTORY
UNDERSTAND AND PERFORM DUTIES OF ASSIGNMENT
MAINTAIN CONCERT HALL POLICIES

6. PAC USHERS JOB DUTIES WHEN ARRIVING
Your coat, bags, and personal items should be left at home or in your car at your own risk. (PAC is not responsible for lost or stolen items.)
You are assigned your section to work at the discretion of the Student Manager or PAC Staff Member in charge of the event.
Make sure you have a flashlight and a seating chart for the section you are working before you leave the usher prep area.

7. JOB DUTIES WHILE AT ASSIGNED SECTION
MONITOR SURROUNDINGS PRIOR TO AND DURING EVENT FOR SAFETY, CLEANLINESS
FOOD OR DRINK WILL NOT BE ALLOWED IN THE CONCERT HALL
ENTRANCE INTO THE CONCERT HALL WILL ONLY BE ALLOWED WHILE PERFORMANCE IS NOT IN PROGRESS
REMIND PATRONS TO SHUT OFF CELL PHONES PRIOR TO START OF PERFORMANCE
REMIND PATRONS NO FLASH PHOTOGRAPHY OR RECORDING ALLOWED

8. PAC USHERS JOB DUTIES CONT.
MAINTAIN A PRESENCE AT MAIN CONCERT HALL ENTRANCES
DO NOT PROP INNER CONCERT HALL DOORS OPEN
KEEP A CALM AND COOL DEMEANOR WHILE DEALING WITH AN UNRULY PATRON
MAINTAIN A PROFESSIONAL APPEARANCE
NO CELL PHONES, MP3 PLAYERS OR BLUETOOTH HEAD PIECES ARE ALLOWED ON DUTY!!

9. CONCERT HALL SEATING CHART
1,400 SEAT HALL
ORCHESTRA ST BALCONY ND BALCONY

10. TIPS FOR QUALITY CUSTOMER SERVICE
ALWAYS BE COURTEOUS
KNOW INFO ON THE EVENT
KNOW INFO ON THE UNIVERSITY AND PAC
BE PATIENT
BE A GOOD LISTENER & UNDERSTAND THE PATRONS CONCERNS
IDENTIFY AND ANTICIPATE PATRON NEEDS
ALWAYS MAKE THE PATRON FEEL IMPORTANT AND APPRECIATED
HELP THEM TO UNDERSTAND OUR POLICIES
DON’T UNDER-ESTIMATE THE POWER OF “YES”
GIVE THE PATRON MORE THAN THEY EXPECT

11. EMERGENCY PROCEDURES
FIRE EXTINGUISHERS ARE LOCATED AT ALL CONCERT HALL ENTRANCES
PLEASE NOTE WHERE ALL FIRE EXITS ARE LOCATED IN THE CONCERT HALL
AN EVACUTRAC SYSTEM IS AVAILABLE
EVACUATION PROCEDURES
IN AN EFFORT TO EVACUATE THE PAC SAFELY, CERTAIN SECTIONS WILL BE ASSIGNED DESIGNATED EXIT DOORS. CHECK WITH THE MANAGER ON DUTY TO VERIFY WHICH EVACUATION PROCEDURE CORRESPONDS WITH YOUR ASSIGNMENT.

12. WHO DO I REPORT TO?... IF THERE ARE ANY QUESTIONS OR CONCERNS
DURING AN EVENT PLEASE REPORT TO
ANY OF THE PAC STAFF OR
STUDENT MANAGERS FOR ASSISTANCE.

13. THANK YOU FOR VOLUNTEERING