1. Kudos for Starfish! Pilot Review and Plans for 2016-17 2016 UC Advising Conference

2. Overview Early Alert vs. Connect Pilot (AY 15-16) AY 16-17
Going forward

3. Starfish Solutions Early Warning & Student Tracking System
Student concerns can be manually flagged when observed or through periodic surveys.
Automatic flags are raised based on online grade book data.
Recommendations can be communicated to the student.
Appropriate personnel are informed of flags raised and cleared.
Close the loop with faculty when progress is made.
Educational Support Networking System
Each student has personal My Success Network of instructors and campus staff.
Online scheduling for in-person meetings – both individual and group appointments.
Appointment confirmation by .
Documentation of contact with students through private and shared notes.
Service catalog of available campus support resources.

4. Pilot Participants (AY 15-16)
UC Blue Ash
All Courses
Lead Contact: Mark Miller
Progress Surveys
Biology
Biology 1082
Professor: Dr. Brian Kinkle
System Flags
Math
Math (Pre-Calculus)
Math 1044,1045 (Applied Calc I & II)
Math (Business Calc)
Math (Calc I with Pre-Calc)
Math 1061, 1062 (Calculus I & II)
Chemistry
Chem1041
Professor: Dr. Dan Waddell
System Flags / Zoom-In
Psychology
Psychology 1001
Professor: Dr. Kenneth King

5. Early Alert Starfish Workflow
Faculty Raises Tracking Item
Student Receives
Advisor is copied

6. Flags for Fall 2015 Total Unique Students With a Flag or Kudos 4964
Average Number of Flags Per Student
2.61
Average Number of Kudos Per Student
1.63
Total Items Raised
Breakdown of items based on method raised
Item Name
Total Raised
Manually Raised
Survey Raised
System Raised
FLAGS
9411
587
4704
4120
(ALL) Attendance Feedback
200
(ALL) Homework/Assignment Feedback
153
(ALL) Online Participation Feedback 21
(ALL) Quiz/Test Score Feedback 90
(MATH) Attendance Alert 1 97
(MATH) Overall Average Alert (60)
165 56
109
(MATH) Overall Average Alert (70)
101 9 92
(MATH) Running Score (60)
982
(MATH) Running Score (70)
990
(MATH) Test Score (60)
1315
(MATH) Test Score (70)
833
(UCBA) Academic Progress Concern (Final)
1342 49
1293
(UCBA) Attendance Alert 1
566 2
564
(UCBA) Attendance Alert 2
668 1
667
(UCBA) Homework/Assignment/Quiz Alert 2
860 3
857
(UCBA) Online Participation Alert 1
182
179
(UCBA) Online Participation Alert 2
163
(UCBA) Test Score Alert 2
683
KUDOS
3084
291
2793
(ALL) Kudos
GRAND TOTAL
12495
878
7497

7. Improvements from Fall 15 to Spring 16
Fewer and consistent tracking items and templates for usage across all ‘clients’
Significant edits to templates based on feedback (sent ‘on behalf’ of FACULTY name).
Reduced redundancy and confusion with multiple ‘similar’ tracking items
Added “Academic Concern” Flag (with required faculty comments), and “Showing Improvement” kudo at faculty request
Three more gateway courses were added for Clifton Campus – Psychology, Chemistry, Biology
Successfully implemented “Zoom-In” functionality to raise flags
Updated website, addition of list-serv and weekly communication with end-users
Worked with Blackboard support to find solutions to system flag setup

8. Flags for Spring 2016 Total Unique Students With a Flag or Kudos 4288
Average Number of Flags Per Student
2.56
Average Number of Kudos Per Student
1.76
Total Items Raised
Breakdown of items based on method raised
Item Name
Total Raised
Manually Raised
Survey Raised
System Raised
FLAGS
6612
919
3194
2499
Academic Progress Concern*
884
169
715
Assignment / Quiz Concern*
141
Attendance Concern*
1182
193
989
Cannot Progress in Sequence*
263
139
124
In Danger of Failing*
1328 90
1238
Online Participation Alert*
155 27
128
Running Total (Failing)
532
Running Total (less than C-)
688
Six or More Flags 91
Test Score Alert*
677
158
519
Three or More Flags
669
KUDOS
3971
725
3246
Kudos (Keep Up the Good Work)*
3580
717
2863
Kudos (Showing Improvement)
390 7
383
GRAND TOTAL
10552
1641
6440
2471

9. 16 Fall Participants UC Blue Ash Biology Math Chemistry Business
All Courses
Progress Surveys
Biology
Biol1081, (Biology I & II) Dr. Brian Kinkle
Biol2001c,2002c (A&P I & II) Dr. Paul Nodzak
Zoom-in
Math
Math (Algebra for College Math)
Math1021, 1022 (Algebra, Trig)
Math1023, 1024 (STEM Prep I & II)
Math (Pre-Calculus)
Math1044,1045 (Applied Calc I & II)
Math (Business Calc)
Math (Calc I with Pre-Calc)
Math1061, 1062 (Calculus I & II)
Progress Surveys/Zoom-In
Chemistry
Chem1041 (Gen Chem)
Zoom-In
Business
BA (Bus. Pathways)
Econ1001, 1002 (Macro, Micro)

10. New for Fall 2016 Full-time, on-campus support
More gateway courses were added for Clifton Campus
System flags are not being used
A&S check-in kiosk
Clermont Campus integration
CECH pilot for Connect (Appointment Scheduling)
Request Help functionality for students

11. Fall 2016 (So Far…) Total Unique Students With a Flag or Kudos 2178
Average Number of Flags Per Student
1.71
Average Number of Kudos Per Student
1.31
Total Items Raised
Breakdown of items based on method raised
Item Name
Total Raised
Manually Raised
Survey Raised
System Raised
FLAGS
2067
202
1730
135
Assignment / Quiz Concern 32
Attendance Concern
879 66
813
General Academic Concern
633 25
608
I have questions about my class 7
In Danger of Failing 9
Low Test Score Alert
Online Participation Alert
321 12
309
Open Template Flag 3
Request help from a UC expert 16
Six or More Flags 17
Three or More Flags
118
KUDOS
1493
433
1060
Kudos (Keep Up the Good Work)
1490
430
Kudos (Showing Improvement)
GRAND TOTAL
3561
636
2790

12. Requests for help: How to schedule advising appointments
Cannot find advisor on Starfish
How to schedule appointments with instructor
Homework/project help needed in classes
Specific advising questions

13. Of Students Surveyed: Students with Kudos:
Positive Feedback Responses:
Was encouraging % 215
Boosted my confidence to succeed in class % 171
Motivated me to reach out to campus resources 26.6% 73
Had a positive impact on my performance in class 59.1% 162
Had a negative impact on my performance in class 1.1% 3
Had no any effect on me at all % 35
36% indicated that they reached out to their advisor and/or instructor after receiving this feedback.
54% indicated that the feedback was helpful. 41% said it was okay. 5% said it was not helpful.
87% indicated that the feedback helped them make informed decisions about their academic success.
76% indicated that they would like to continue using Starfish in the future
Common themes included:
Likes: appointment scheduling, ease of instructor communication, convenient, straightforward, not confusing, closer relationships with professors, encouraging, helpful, boosts confidence
Dislikes: generic, insincere, confusing, complicated, didn’t work, not enough advisors/instructors using it

14. Of Students Surveyed: Students with Flags:
Inspired me to take action % 118
Encouraged me to speak to my professor % 127
Encouraged me to reach out to my academic advisor 30.5% 90
Motivated me to reach out to campus resources 22.7% 67
Made me feel like I could still rectify the situation 26.8% 79
Embarrassed me / was discouraging % 83
Had a positive impact on my performance in class 24.1% 71
Had a negative impact on my performance in class 8.1% 24
Had no any effect on me at all % 69
62% indicated that they reached out to their advisors and/or instructor after receiving this feedback.
75% indicated that the feedback helped them make informed decisions about their academic success.
Common themes included:
Likes: It works, helps me keep track of my progress, helpful, user friendly, keeps me organized
Dislikes: I don’t know what Starfish is, what is it supposed to be doing?, I couldn’t figure it out, confusing, messages generic – repetitive and impersonal, confusing, auto-generated message – not from instructor. Redundant

15. Faculty Testimony
I really think that Starfish is something that all faculty should be strongly encouraged to use, especially those in large and/or gateway courses. It not only benefits the students but also actually ends up saving faculty time once they get used to. Students can auto-schedule appointments within faculty-selected blocks of office hours. This saves all the back and forth conversations, s, and phone calls to schedule appointments. It's very efficient. The students also like it as it gives the clear message to them that their professor is available and wants to help them.
- Brian Kinkle – Biology

16. Faculty Testimony Dan Waddell - Chemistry
In general, I have been very pleased with Starfish. There are two main aspects of Starfish that I have utilized. One is that I set up my office hours so students can book a time with me in advance. The students have really enjoyed this. I have probably at least doubled the amount of students that have stopped by my office and I believe it is because they feel more comfortable dropping in if they have a scheduled appointment.
I have always given students updates about their grades but it might have been too easy for them to stretch the truth of the situation when talking to advisors - now the advisors have all the information in front of them as well. I also like that Learning Community leaders now see students with concern or kudos as well. Peer to peer advising might be one of the more powerful tools that we have at our disposal. Again, overall, I'm very happy with Starfish and I see myself continuing to use this service.
Dan Waddell - Chemistry

17. Advisor Testimony
I would say this has allowed me personally to get out ahead of a few scenarios where a student wasn’t a) aware of the possibility or deadline to withdraw, and b) was of the impression they couldn’t withdraw, but really could, c) didn’t realize they could actually get clarification from their instructor on their grade.
I’ve had a few students each semester to thank me for “looking out” for them, so a bit of rapport building as well.
Lastly, it’s allowed me to be prompted to be aware of students having difficulty in a class = helping with meeting prep.
-Stephen Sovilla, Center for Exploratory Studies

18. Moving Forward with Starfish
Identify methods for consistent and personalized intrusive advisor response to student flags
Central support for monitoring student tracking through the newly created Center for Pathways Advising and Student Success
Standardized protocol and expectations for assigned advisor response
Deeper connections with other campus support networks for continued flag outreach
Build stronger connections between Connect and Early Alert (referral, to-do lists, etc)
Clean-Up individual student success networks within Starfish (advising, campus resources, etc)
Identify solution to bogus Blackboard student s
Create Faculty, Advisor, and Student Starfish advisory committee to evaluate tracking items, templates, and protocol

19. Appointments (AY 15-16)
Total: 26633

20. Going Forward Optimization of features in Starfish More assessment
Success plan
To-do assignments
Success Network clean-up
More assessment
Addition of more courses
More appointment scheduling options
Catalyst & Starfish Integration

21. Thank You
You can find additional Starfish resources at
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