1. CORPORATE SOCIAL RESPONSIBILITY
It is the obligation of the decision maker to take actions which protect and improve the welfare of society as a whole along with their own interests.
Commitment by business to behave ethically and contributing to economic development while improving the quality of life of the workforce and their families as well as local community and society at large

2. CRS ACTIVITIES
HDFC BANK – Develops business model that creates economic value and contributes to a health eco system .
AXIS BANK- Provides support to NGOs working in the field of Education, Public Health & Medical Relief and Sustainable livelihoods.
ICICI BANK- promote inclusive growth amongst low income Indian households.
MAX LIFE Insurance- Immunization programs to ensure protection against major ailments like BCG, Hepatitis B vaccine, Polio drops, MMR, Typhoid, Measles etc

3. SOCIAL RESPONSIBILITY OF BUSINESS TOWARDS SHAREHOLDERS
To ensure safety of investment.
To ensure fair and regular return on investment.
To give complete information about the financial position of the business.
To give them opportunities to participate in the decision making.
To ensure appreciation of investment by proper utilization of resources.
To make proper use of funds of shareholders
To undertake R&D activities
To give safety to investment of shareholders through growth.

4. SOCIAL RESPONSIBILITY OF BUSINESS TOWARDS GOVERNMENT
Payment of regular taxes.
To follow laws , rules and regulations relating to licensing, pollution control.
To avoid use of corrupt and unethical means to seek favours from government.
To avoid influencing political leadership for personal gains through bribes and immoral practices.
To follow fair trade practices.
To avoid tax evasion at all levels.
To repay loans.
To maintain financial transparency.

5. SOCIAL RESPONSIBILITY OF BUSINESS TOWARDS CUSTOMERS
TO provide quality goods and services at reasonable prices.
To avoid artificial scarcity of products.
To ensure customer satisfaction with survey.
To avoid exploitation of customers.
To maintain close link with customers through consumer cells.
To honor and protect rights of customers.

6. SOCIAL RESPONSIBILITY OF BUSINESS TOWARDS EMPLOYEES
To provide opportunities and create a sense of loyalty.
To create good working conditions
To introduce code of conduct for workers and employees.
To provide security of employment.
To provide fair wages and salaries.
To introduce schemes of participative management.
To introduce impartial promotion and transfer policies.

7. SOCIAL RESPONSIBILITY OF BUSINESS TOWARDS SOCIETY
To ensure protection of environment.
To provide better living conditions.
To introduce social audit by professionals.
To ensure regular supply of goods and services at reasonable price.
To frame policies for conservation of natural resources and wildlife.
To contribute to social causes like education and rural development.
To contribute towards economic and national growth and stability. .

8. TRIPLE BOTTOM LINE TBL OR 3BL
Developed by John Elkington.
TBL is an accounting framework with three dimensions:
SOCIAL
ENVIRONMENTAL
FINANCIAL
TBL dimensions are called as 3 P’s - Three pillars of sustainability
PEOPLE
PLANET
PROFITS

9. IMPACT OF SOCIAL FACTORS IN STRATEGIC ENVIRONMENT
TECHNOLOGICAL ENVIRONMENT
Technology is a systematic application of scientific knowledge to practical risk.
Information revolution has been the most significant development in the country.

10. IMPACT OF TECHNOLOGY IN BANKING AND INSURANCE
Faster Remittance facilities.
Automated Teller Machines.
Mobile Banking.
Home Bnaking.
Credit Card facility.
Personal Loans.
Internet Banking.

11. ADVANTAGES OF TECHNOLOGY TO BUSINESS
Cost Efficiency
Security systems
Improves Customer Relationships.
Better Presentation of Financial results
Emphasis on Research and Development.
Improve competitive advantage.

12. CHALLENGES POSED BY USE OF TECHNOLOGY
Fear of new responsibilities.
Fear of loosing job
Fear of loosing customer relationship
Lack of strategic information technology plan
Lack of Training
Compatibility
Complexity.
Confidentiality and Privacy
Lack of appropriate technical knowledge among banks

13. LEGAL ENVIRONMENT CONSUMER LAWS
Designed t protect the consumers against substandard products
Weight and Measures act
Trade description act.
Consumer credit act
Sale of good act

14. EMPLOYEE PROTECTION LAWS
To protect the interest of employees against unfair discrimination at work
To protect workers from dangerous machinery
Safety of workers.
Proper working condition
Hygienic working conditions
Adequate breaks between shifts
Employee State insurance act
The factories act
The industrial dispute act
Employee provident fund act

15. COMPETITION LAWS To maintain fair competition in the market
To avoi.d monopolistic tendencies
The monopoly Restrictive Trade Practices Act amended to The Competition Act of India
To regulate practices that have adverse effect on Competition.
To protect consumers interests
To ensure freedom of trade

16. IMPACT OF LEGAL FACTORS IN STRATEGIC MANAGEMENT
Pressurizes business to focus on quality of products and services.
Emphasis on employee safety
Ensure fair and just payment to workers
Avoids monopolistic competition
Enhance the competitive edge of the firm
Curbs unhealthy competition
Provides regulatory framework for business activity
Protection of the environment
Social Welfare

17. IMPORTANCE OF LEGAL AUTHORITY FOR BANKING SECTOR
Fixes benchmark and ensures soundness in the system
Formulation of best practices in the are of Risk management, Credit delivery etc
Adoption of good corporate Governance system
The development of Institutional framework for benefits of customers
Regulates entry and exit borders
Helps to integrate various financial systems and keep them competitive.

18. ECOLOGICAL ENVIRONMENT
Sustainable operations like Recycling programs, Conservation of Energy
Sustainable lending for eco friendly projects
Green Products and services
Community Acivities
Green Banking

19. SWOT ANALYSIS STRENGTH
Inherent capacity used for developing strategic advantage.
Positive competencies of a firm as compared to competitors
WEAKNESS
Inherent disadvantage which creates disadvantage for firm.
Negative competencies of a firm as compared to competitors
OPPORTUNITIES
Favorable situations which enables organization to strengthen its present position.
THREATS
Unfavorable situations which result in risk and damage to organization