1. Welcome to Navy Household Goods CPPSO Norfolk
Virtual Industry Day Meeting
Please dial into the phone number below:
(passcode: #)
Please provide your address, company name in the chat section on the right side of the screen
Questions?
Please type your question in the chat section; we’ll make sure to respond to all questions at the appropriate time.
PLEASE PUT YOUR PHONES ON MUTE AND DO NOT PUT ON HOLD.

2. Purpose and Objectives
Purpose: Improve the move for our warfighters through collaboration with our key partners.
Objectives:
Exchange information in preparation for peak moving season
Share information on the Navy Personal Property/Households Program
Obtain feedback from Transportation Service Providers, DPM Contractors, Move Managers, and Local Agents on current environmental factors

3. Meeting Rules Please type your email address in the CHAT section
Phones to be put on mute when not speaking (please do not put on hold)
The GoToMeeting CHAT section will be used to ask questions during the presentation. The leader will read/address the questions at the appropriate time.
Open discussion period will be structured to minimize multiple people talking at the same time.
Follow-on discussions will be schedule as required.
Courteous and professional behavior is expected.

4. Agenda Introductions Navy Overview Base Access Center of Excellence
Peak Season
Quality Assurance
Customer Expectations
Industry Discussion/Feedback

5. Introductions
Naval Supply Systems Command (NAVSUP) Global Logistics Support (GLS)Team
Household Goods Program Office
JPPSO/PPSO
All Others:
Please introduce yourselves via the GoToMeeting Chat Section
Include your address, company name, and title

6. NAVSUP’s Face to the Fleet Global Logistics For A Global Navy
NAVSUP GLS CORPORATE VIEW our Business Lines
NAVSUP’s Face to the Fleet
Products & Services
Ammunition Supply Chain Management
Contracting
Fuel Services
Global Logistics Services
Global Logistics Planning and Coordination
Hazardous Material Management
Household Goods
Integrated Logistics Support
Material Control
Postal
Regional Transportation and ATAC
Provides Global Direct Support to
Afloat, Expeditionary and Ashore Units
Global Logistics For A Global Navy 6

7. Household Goods Executive Overview
Description / Primary functions performed
Worldwide movement of personal property/household goods for Department of Defense Joint Military Services in conjunction with USTRANSCOM and SDDC
Functions: Entitlement and relocation counseling; Inbound/outbound shipment processing; storage & delivery management; invoice processing, and quality assurance
Program Benefits: DOD personnel & families understand their PCS entitlements and receive assistance with execution of policy compliant moves owing to our network of geographically positioned SMEs

8. Navy Household Goods Program Overview
Presented by:
Deborah McGlennon
Program Manager

9. Navy Household Goods Program Overview
43 Household Goods offices world wide, and over employees.
Approximately 185,000 moves per year with a value in excess of $650M dollars.
Role
Responsibilities
NAVSUP HQ
Policy
Establish policy
Compliance
NAVSUP Global Logistics Support (GLS)
Operational Oversight
Enterprise execution
Standardization/optimization
Procedures
Performance management
Marketing/Communication
NAVSUP Fleet Logistics Centers (FLC)
Execution
JPPSO/Regional management
PPPO Operations management

10. Navy Household Goods Organizational Chart

11. Overview of FLC Norfolk
Hampton Roads VA Major Commands Navy Commands Non Navy Commands NOB Norfolk USCG Portsmouth NAS Norfolk Fort Story NAS Oceana NAB Little Creek Commands Supported by Langley Norfolk Naval Shipyard Fort Eustis Newport News Shipyard Fort Monroe Portsmouth Naval Hospital Langley AFB Dam Neck Armed Forces Staff College Item of interest Metropolitan V/S NTS Facility

12. Over the Horizon AORs Counseling and Booking Great Lakes, IL
Annapolis, MD
Patuxent River, MD
Crain, IN (0 staff on site supported remotely)
Philadelphia, PA (0 Staff on site supported remotely)
Counseling Only
Bethesda, MD BGAC is booking office
Anacostia, VA BGAC is booking office

13. Reaching out to us!
The Navy HHG Call Center handles incoming queries and can assist in connecting you to back office staff when urgent issues may arise- They will also provide guidance on seeking assistance on less urgent matters. Please do not bypass the call center! 855-HHG-MOVE

14. Base Access Presented by: Deloma Miley
Navy Household Goods Program Analyst

15. Base Access
Navy bases transitioning from Navy Commercial Access Control System (aka Rapid Gate) to Defense Biometric Identification System (DBIDS) beginning April 17, 2017 at Hawaii, Guam and Continental United States (CONUS)
Currently being used by Army and Air Force
New process
Personnel with Rapid Gate or TWIC:
Go to Visitor Control Center (VCC aka Pass and ID) to receive DBIDS card
Company POC will need to send a list of authorized personnel to the sponsor (Personal Property Office POC) for validation
Sponsor will send information to VCC

16. Base Access continued New personnel
Company POC will send information to sponsor
Sponsor will validate and send to VCC
Personnel will need to provide below information to VCC
Name
Social Security Number
Company/Employer Information
Company Address / Company Phone Number(s)
Contract Number(s)
Contract Date(s) of Performance
Company-issued Employee Identification Number
Individual Digital Photo
Date of Birth
Fingerprints
Employee Home Address / Personal Phone Numbers

17. Base access continued
Line haul driver/crew or personnel who do not need continuous access to Navy base
Go to VCC with required information/documents
Sponsor still required to validate need
30-day pass DBIDS pass can be granted
NOTE: if visiting multiple Navy bases, ensure to take DBIDS pass from first base and proper ID to streamline entry
In possession of existing DBIDS from Army or Air Force
Take DBIDS to Navy VCC so it can be encoded
COMMUNICATION with local Personal Property Office is key

18. Center of Excellence Presented by: Deloma Miley
Navy Household Goods Program Analyst

19. Center of Excellence
Rated documents (per DTR Part IV, Appendix B, paragraph C.10.a.) ed to:
Government Bill of Lading (GBL)
Certified Weight Tickets
Inventory
DD 619, Statement of Accessorial Services Performed
Ocean Bill of Lading (OBL), if appropriate
Process
Either Center of Excellence or local office upload into the Navy electronic storage system Total Records Information Management (TRIM)
Subject line: Member last name, first name and entire GBL number
Individual rated documents per
Account is NOT to be used for GBL corrections, pre-approvals, pre-move survey, CSS, etc
Local JPPSO will check TRIM before authorizing payment of invoice

20. COE filter emails by GBLOC COE + FLC Offices distribute work load
COE Process
ALL RATED DOCS
TRAFFIC
COE filter s by GBLOC
BGNC
MLNQ
QENQ
LKNQ
CNNQ
JENQ
COE + FLC Offices distribute work load
Documents in TRIM
Subject line:
Last Name, First Name and GBL
Example: Doe, John LKNQ

21. Peak Season
presented by:
Andrea Gergen
Assistant Program Manager

22. Peak Season Peak Season 2016 Challenging
What to expect for Peak Season 2017
Shorten timelines for PCS orders…potential increase in short fused shipments
Capacity challenges
Navy Focus
Customer education, training, and communication
Encouraging members to start the process early
Webinars
Daily monitoring of queues
Promotion of Code 2 – target 10%

23. Code 2 Criteria 7000 lbs. or less 3 weeks lead time to book
Longer transit time
No direct deliveries
Areas with capacity challenges
Empowered Regional Directors

24. Quality Assurance presented by: Andrea Gergen
Assistant Program Manager

25. Quality Assurance Reweighs Mandatory Random Inspections CSS comments
LOW/LOS
Operational HQs monitoring sites
Day of Move Issues
1-855-HHG-MOVE

26. Customer Expectations
presented by:
Andrea Gergen
Assistant Program Manager

27. Setting Customer Expectations
Our Efforts
Entitlements
The move process/overseas requirements
Industry Pre-move Responsibilities
Negotiated RDD
Pre-move Surveys
Date changes
Pre-approval requirements

28. Industry Discussion

29. NAVSUP GLS Household Goods Program POCs
Deborah McGlennon – HHG Program issues
Andrea Gergen – HHG operational issues
Jay Yerkey– HHG DPS Analytics, Invoice Processing
Deloma Miley – Customer education and training, communications/marketing, Navy HHG website

30. Reach us Direct!
Our back office departments can be reach by directly.
All our shared accounts are
– shipment queries
– Billing Queries
– On site or remote inspector assistance and LOW/LOS queries
– Storage queries (Does not include assigning SIT#s which is considered a shipment arrival)
Please do not send queries to multiple accounts

31. Our Management Team
Back Office Director- Linda Gray Front office Director- David Stone Supervisors Alexis Wiggins -Shipment Management Daniel Delany- Vendor/Storage Management Jean Alvaran- Counseling/Call Center

32. TSP/Carrier Related Questions
Other Items
TSP/Carrier Related Questions
FedBizOpps announcement at
Slides will be available at
Website on the “Industry Tab”