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Welcome to Navy Household Goods CPPSO Norfolk
Virtual Industry Day Meeting Please dial into the phone number below: (passcode: #) Please provide your address, company name in the chat section on the right side of the screen Questions? Please type your question in the chat section; we’ll make sure to respond to all questions at the appropriate time. PLEASE PUT YOUR PHONES ON MUTE AND DO NOT PUT ON HOLD.
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Purpose and Objectives
Purpose: Improve the move for our warfighters through collaboration with our key partners. Objectives: Exchange information in preparation for peak moving season Share information on the Navy Personal Property/Households Program Obtain feedback from Transportation Service Providers, DPM Contractors, Move Managers, and Local Agents on current environmental factors
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Meeting Rules Please type your email address in the CHAT section
Phones to be put on mute when not speaking (please do not put on hold) The GoToMeeting CHAT section will be used to ask questions during the presentation. The leader will read/address the questions at the appropriate time. Open discussion period will be structured to minimize multiple people talking at the same time. Follow-on discussions will be schedule as required. Courteous and professional behavior is expected.
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Agenda Introductions Navy Overview Base Access Center of Excellence
Peak Season Quality Assurance Customer Expectations Industry Discussion/Feedback
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Introductions Naval Supply Systems Command (NAVSUP) Global Logistics Support (GLS)Team Household Goods Program Office JPPSO/PPSO All Others: Please introduce yourselves via the GoToMeeting Chat Section Include your address, company name, and title
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NAVSUP’s Face to the Fleet Global Logistics For A Global Navy
NAVSUP GLS CORPORATE VIEW our Business Lines NAVSUP’s Face to the Fleet Products & Services Ammunition Supply Chain Management Contracting Fuel Services Global Logistics Services Global Logistics Planning and Coordination Hazardous Material Management Household Goods Integrated Logistics Support Material Control Postal Regional Transportation and ATAC Provides Global Direct Support to Afloat, Expeditionary and Ashore Units Global Logistics For A Global Navy 6
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Household Goods Executive Overview
Description / Primary functions performed Worldwide movement of personal property/household goods for Department of Defense Joint Military Services in conjunction with USTRANSCOM and SDDC Functions: Entitlement and relocation counseling; Inbound/outbound shipment processing; storage & delivery management; invoice processing, and quality assurance Program Benefits: DOD personnel & families understand their PCS entitlements and receive assistance with execution of policy compliant moves owing to our network of geographically positioned SMEs
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Navy Household Goods Program Overview
Presented by: Deborah McGlennon Program Manager
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Navy Household Goods Program Overview
43 Household Goods offices world wide, and over employees. Approximately 185,000 moves per year with a value in excess of $650M dollars. Role Responsibilities NAVSUP HQ Policy Establish policy Compliance NAVSUP Global Logistics Support (GLS) Operational Oversight Enterprise execution Standardization/optimization Procedures Performance management Marketing/Communication NAVSUP Fleet Logistics Centers (FLC) Execution JPPSO/Regional management PPPO Operations management
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Navy Household Goods Organizational Chart
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Overview of FLC Norfolk
Hampton Roads VA Major Commands Navy Commands Non Navy Commands NOB Norfolk USCG Portsmouth NAS Norfolk Fort Story NAS Oceana NAB Little Creek Commands Supported by Langley Norfolk Naval Shipyard Fort Eustis Newport News Shipyard Fort Monroe Portsmouth Naval Hospital Langley AFB Dam Neck Armed Forces Staff College Item of interest Metropolitan V/S NTS Facility
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Over the Horizon AORs Counseling and Booking Great Lakes, IL
Annapolis, MD Patuxent River, MD Crain, IN (0 staff on site supported remotely) Philadelphia, PA (0 Staff on site supported remotely) Counseling Only Bethesda, MD BGAC is booking office Anacostia, VA BGAC is booking office
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Reaching out to us! The Navy HHG Call Center handles incoming queries and can assist in connecting you to back office staff when urgent issues may arise- They will also provide guidance on seeking assistance on less urgent matters. Please do not bypass the call center! 855-HHG-MOVE
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Base Access Presented by: Deloma Miley
Navy Household Goods Program Analyst
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Base Access Navy bases transitioning from Navy Commercial Access Control System (aka Rapid Gate) to Defense Biometric Identification System (DBIDS) beginning April 17, 2017 at Hawaii, Guam and Continental United States (CONUS) Currently being used by Army and Air Force New process Personnel with Rapid Gate or TWIC: Go to Visitor Control Center (VCC aka Pass and ID) to receive DBIDS card Company POC will need to send a list of authorized personnel to the sponsor (Personal Property Office POC) for validation Sponsor will send information to VCC
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Base Access continued New personnel
Company POC will send information to sponsor Sponsor will validate and send to VCC Personnel will need to provide below information to VCC Name Social Security Number Company/Employer Information Company Address / Company Phone Number(s) Contract Number(s) Contract Date(s) of Performance Company-issued Employee Identification Number Individual Digital Photo Date of Birth Fingerprints Employee Home Address / Personal Phone Numbers
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Base access continued Line haul driver/crew or personnel who do not need continuous access to Navy base Go to VCC with required information/documents Sponsor still required to validate need 30-day pass DBIDS pass can be granted NOTE: if visiting multiple Navy bases, ensure to take DBIDS pass from first base and proper ID to streamline entry In possession of existing DBIDS from Army or Air Force Take DBIDS to Navy VCC so it can be encoded COMMUNICATION with local Personal Property Office is key
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Center of Excellence Presented by: Deloma Miley
Navy Household Goods Program Analyst
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Center of Excellence Rated documents (per DTR Part IV, Appendix B, paragraph C.10.a.) ed to: Government Bill of Lading (GBL) Certified Weight Tickets Inventory DD 619, Statement of Accessorial Services Performed Ocean Bill of Lading (OBL), if appropriate Process Either Center of Excellence or local office upload into the Navy electronic storage system Total Records Information Management (TRIM) Subject line: Member last name, first name and entire GBL number Individual rated documents per Account is NOT to be used for GBL corrections, pre-approvals, pre-move survey, CSS, etc Local JPPSO will check TRIM before authorizing payment of invoice
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COE filter emails by GBLOC COE + FLC Offices distribute work load
COE Process ALL RATED DOCS TRAFFIC COE filter s by GBLOC BGNC MLNQ QENQ LKNQ CNNQ JENQ COE + FLC Offices distribute work load Documents in TRIM Subject line: Last Name, First Name and GBL Example: Doe, John LKNQ
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Peak Season presented by: Andrea Gergen Assistant Program Manager
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Peak Season Peak Season 2016 Challenging
What to expect for Peak Season 2017 Shorten timelines for PCS orders…potential increase in short fused shipments Capacity challenges Navy Focus Customer education, training, and communication Encouraging members to start the process early Webinars Daily monitoring of queues Promotion of Code 2 – target 10%
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Code 2 Criteria 7000 lbs. or less 3 weeks lead time to book
Longer transit time No direct deliveries Areas with capacity challenges Empowered Regional Directors
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Quality Assurance presented by: Andrea Gergen
Assistant Program Manager
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Quality Assurance Reweighs Mandatory Random Inspections CSS comments
LOW/LOS Operational HQs monitoring sites Day of Move Issues 1-855-HHG-MOVE
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Customer Expectations
presented by: Andrea Gergen Assistant Program Manager
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Setting Customer Expectations
Our Efforts Entitlements The move process/overseas requirements Industry Pre-move Responsibilities Negotiated RDD Pre-move Surveys Date changes Pre-approval requirements
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Industry Discussion
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NAVSUP GLS Household Goods Program POCs
Deborah McGlennon – HHG Program issues Andrea Gergen – HHG operational issues Jay Yerkey– HHG DPS Analytics, Invoice Processing Deloma Miley – Customer education and training, communications/marketing, Navy HHG website
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Reach us Direct! Our back office departments can be reach by directly. All our shared accounts are – shipment queries – Billing Queries – On site or remote inspector assistance and LOW/LOS queries – Storage queries (Does not include assigning SIT#s which is considered a shipment arrival) Please do not send queries to multiple accounts
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Our Management Team Back Office Director- Linda Gray Front office Director- David Stone Supervisors Alexis Wiggins -Shipment Management Daniel Delany- Vendor/Storage Management Jean Alvaran- Counseling/Call Center
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TSP/Carrier Related Questions
Other Items TSP/Carrier Related Questions FedBizOpps announcement at Slides will be available at Website on the “Industry Tab”
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