1. BMC Event Manager Overview and PEM/BEM migration
James J. Chung
Solutions Architect/Principal Consultant
12/22/2017

2. Agenda BMC Event Manager solution BMC Patrol Enterprise Manager
BMC Event Manager architecture overview
BMC Event Manager (Cells, Dynamic Data Model, Event Policy)
BMC Event Manager Adapters
BMC Impact Explorer
Other features of BMC Event Manager
Distributed Role-based Security
Fault Tolerance
Secure Communications
Integrations
BMC Patrol Enterprise Manager
Roadmap
PEM -> BEM Migration
12/22/2017
©2005 BMC Software

3. SIM and PEM/BEM Service Impact Management Event Management
BMC Event Manager/Patrol Enterprise Manager, along with BMC Service Impact Manager provide the backbone to a BSM solution, enabling the bridging of IT Operations and the Service Desk side of the business.
Service Impact Management
Event Management
12/22/2017
©2005 BMC Software

4. BMC Event Manager Architecture Overview
BMC Impact Explorer
Role-base Views
Real-time Visualization
Service Status
Event Groups / Map Views
Cause & Impact Drill-down
Extensible Help
Operator Actions
Event Operations
BMC Event Manager
High Performance
Event Processing
Policies
Event Correlation
Automated Actions
Rules Engine
Dynamic Data Model
Synchronization
Failover
IT Operations
Services
Services
Service Desk
BMC Impact Integration
modules
3rd Party Integration
Event Translation
Synchronization
Service Desk Integrations
Database Integration
IT Management Integrations
Adapters - collect and parse messages
BMC Portal
User Authentication
Role-based Security
User Preferences
Licensing
LDAP Integration
Service Managers and IT Operational Staff are responsible for managing a cloud of services to support the business and these services depend on yet another complex cloud of IT components including servers, applications, databases and networks. BMC EM is uniquely designed to help efficiently manage these IT components and adapt and scale quickly to support the changing needs of the business.
The BMC EM architecture is a secure, reliable solution that provides the scalability and flexibility necessary for cost effective management of the ever-changing IT environment of today’s complex multi-site global enterprises by using the same design principals as the Internet.
BMC Impact manager collects events from adapters and massages them to derive information that may impact services provided by IT. It uses powerful correlation and automation capabilities that dynamically transform raw event data from IT components into knowledge about the real-time status of IT components.
Fast, BMC IM nimbly manage infrastructure event storms with a high performance event correlation and automation engine, while transforming event data into contextual knowledge about the components of IT and business services.
The Rules Language is a powerful event management language that reduces development and maintenance efforts required for complex event processing by providing an easy to learn scripting language with powerful built-in functions that implement high-level event processing and service modeling concepts, including filtering, correlation, and abstraction.
A Dynamic Data Model reduces maintenance and operational costs by enabling event-processing rules to use high performance contextual data, stored inside Event Processors, that represents the state of the external environment, and by allowing them to dynamically modify their own behavior and be reused in multiple contexts without code changes.
The BMC Impact Explorer efficiently delivers the right information to the right people, enabling service managers and IT operational staff to visualize and understand quickly the root cause and impacts of IT component availability on business services and SLAs, and then quickly initiate the appropriate actions to dispatch or resolve problems.
Event Management Views enable IT operational staff to efficiently manage availability and performance data from thousands of IT components by reducing information overload and providing user-customized views based on roles, responsibilities, and preferences.
When customers purchase BMC SIM BMC Impact Explorer allows them to:
Use Service Management Views to easily understand the real-time availability of business services and the status of related service level agreements by visualizing the cause and impact relationships among services, SLAs, and the IT assets on which they depend.
Do Cause and Impact Drill-Down to minimize downtime and business impact by quickly identifying the root cause of problems and the other service components that are impacted so corrective actions can be taken swiftly.
An Extensible Dynamic Help system maximizes the effectiveness of IT operational staff by empowering them with context-sensitive operational instructions that can include standard problem resolutions or notification process information that has been customized to their specific needs.
Customizable automatic actions minimize problem resolution time by providing IT operational staff with a context-sensitive list of corrective actions or element management tools that can run locally to Impact Explorer or remotely on systems with Event Processors.
The Cross-platform GUI enables secure distributed access to Impact Manager information and functionality from the most user-convenient location, via a cross-platform Java application that can also run as an applet in a browser.
The BMC Impact Explorer Server provides user authentication, directory, configuration storage and distribution, and licensing services for the Impact Solutions.
Distributed Role-based Security safely enables multiple departments or organizations to centralize or share management responsibilities by providing selective access control for information and actions, based on user roles.
(*) LDAP Directory Integration enables customers to leverage their existing enterprise LDAP directory systems that comply with RFC 2251 (LDAPv3) and RFC 2849 (LDIF), such as Microsoft Active Directory Server, for user authentication and role assignment.
BMC EM provides the most cost-effective solution for real-time IT management by efficiently using resources, maximizing operational effectiveness, adapting to changing environments, enhancing existing IT investments, and providing a reliable infrastructure that customers can depend upon to minimize the downtime of their mission-critical services.
Servers
NT & Unix
Log files
PATROL
Networks
SNMP
traps
3rd Party Element Managers
Applications
Databases
Local Node Event Processors
3rd Party Management Agents
12/22/2017
©2005 BMC Software

5. Adaptive, Peer-to-peer Architecture
BMC Impact Explorer
Adaptive means
Flexible
Dynamic
Peer-to-peer means
Scalable
Resilient
Visualization
Of Distributed
Information
BMC Impact Manager
BMC Impact Manager
Data
Components
Components
Data
A Cellular, Peer-to-Peer Architecture enables unlimited scaling and topology options by distributing the workload across a team of synchronized. BMC IMs that can have specialized functions, and dynamically change their behavior and connectivity.
Each cell can run autonomously, executing its own automation rules and maintaining its own data context
Cells can have specialized functions
Resilient to single points of failure
Each cell can communicate with any other cell
Information can take the most direct path to where it is needed
Provides redundant communication paths
Information is synchronized between cells
Maintaining information integrity across the distributed environment
Consoles can connect to any combination of cells
Enables users to see what is going on anywhere in the environment
Impact Manager uses the “Divide & Conquer” strategy
Maximizes scalability by spreading the workload across cells
Enables easily adding more event processing power as needs grow
Distributes processing and automation as close to the source of events as possible
Provides fastest response time
Minimizes network traffic
Supports dynamic custom topologies
Peer-to-Peer, N-tier Hierarchical, Mixed, Compartmentalized
Connection topology can be dynamically changed based on rules
Rules Engine
Events
Events
Rules
Engine
12/22/2017
©2005 BMC Software

6. The Cells Components responsible for processing events
Aggregates events from multiple sources
Filters, normalize, de-duplicate, enrich, correlate and abstract events
Handles events according to business and operations rules.
Escalate, blackout, etc
Responds to events executing pre-defined actions
Local or remote
Powerful engine
Can run on non-dedicated hardware
CPU and memory usage can be tuned
Securely and reliably sends events to
Other Cells
Remedy Service Desk
BMC PATROL Enterprise Manager
BMC MainView Auto-Operator
Cross-platform
Windows 2000, XP, 2003 Server
Solaris, AIX, HP-UX,
Linux
The cell is really where all the processing happens. It is here where the rules that govern the life of the events. The cell is one responsible for executing actions that will derive information from IT failures. It is the component that makes the problem easier to understand (filter, normalize, de-duplicate, enrich, correlate, and abstract events) and handle the important events according to business and operation rules (escalate, blackout, notify, etc).
The cell is an Event Processors capable of manage infrastructure event storms with a high performance event correlation and automation.
7MB disk footprint on Windows systems, 10MB memory footprint by default (can be configured to use 2MB)
One customer (Intel) has seen a 100X improvement in event throughput from their previous solution (TEC).
500 events/sec high end box doing filtering
250 events/sec high end box with moderate rule base
50 events/sec with very complex rule base
12/22/2017
©2005 BMC Software

7. Rule Language Break event processing into distinct phases
Event Repository
Contextual Data
Refine
Filter
Regulate
New/Update
Abstract
Correlate
Execute
Timers
Propagate
Threshold
Events
Break event processing into distinct phases
The rules language offers and exceptional level of flexibility through 9 different levels of rules processing.
Powerful built-in functions
Facilitate filtering, enrichment, abstraction, and correlation of events
Enable integrating external data and applications
Powerful Timer mechanism
Escalation
Define policies for notification, blackout and escalation
Automate response and preventive actions
Reduce human workload
The BMC IM Rules Language (MRL) is a powerful event management language that reduces development and maintenance efforts required for complex event processing by providing an easy to learn scripting language with powerful built-in functions that implement high-level event processing and service modeling concepts, including filtering, correlation, and abstraction.
On average TEC conversions have reduced their lines of rule code by 50% when converting equivalent functionality to MRL. This is before taking advantage of BMC IM unique features like dynamic data that can allow the same rules to be re-used in multiple contexts, or any MRL specific optimizations in the rules.
Each event received by the cell goes through an evaluation process that involves the following phases
Refine - The Refine phase verifies that incoming events are valid and “completes” events by collecting any information that is missing from the event description.
Filter - The Filter phase discards unneeded events so there are fewer events to process and store. Filter rules make pass-through and drop-off decisions based on event details, such as, event slot values.
Regulate - The Regulate phase collects duplicate events for a time period and passes one of the events if the specified threshold is reached
New - The Update phase compares a previously received event with a duplicate incoming event, updates the previous event’s status or data values, and discards the duplicate event.
Abstract - The Abstract phase creates high-level events that are based on the presence of one or more low-level events.
Correlate - The Correlate phase sets up cause-and-effect relationships between events so the cause event (the significant event) can be propagated (forwarded) to a higher-level Cell where it can be resolved. The resulting (insignificant) events are left behind in the receiving cell.
Execute -The Execute phase performs actions based on the characteristics of one or more events. Actions can be internal to the Cell or can involve running external executables.
Propagate - The Propagate phase determines which events are sent to other Cells where the event may undergo further processing or be resolved. You can propagate events to another Cell or to multiple Cells.
Timer windows and Timer rules - Timer windows that are set in New, Abstract, Correlate, and Execute rules can activate Timer rules that execute actions. Typically, conditions are specified that must be met in the time allotted or the Timer rule is not activated. You also can use Timer rules to set delayed actions, by using an unconditional timer window.
12/22/2017
©2005 BMC Software

8. Distributed Role-based Security
Each Cell, service component, event collector, and operator action has access control based on user roles
Provides fine-grained access control in a distributed environment
Manages user and role membership in LDAP, MS-ADS if desired
Console
Identification
Config and Security Info
Distributed Role-based Security safely enables multiple departments or organizations to centralize or share management responsibilities by providing selective access control for information and actions, based on user roles, and it can leverage existing user and group definitions in enterprise LDAP directories.
LDAP Directory Integration enables customers to leverage their existing enterprise LDAP directory systems that comply with RFC 2251 (LDAPv3) and RFC 2849 (LDIF), such as Microsoft Active Directory Server, for user authentication and role assignment.
BMC Impact Portal
Server
LDAP
Server
(optional)
Cell A
Cell B
Cell C 
Read
Write
Execute
Read
Write
Execute
12/22/2017
©2005 BMC Software

9. Fault-Tolerant Information Delivery
All transfers of event information are buffered
Guarantees delivery during event storms
Recognizes and recovers from intermittent connectivity loss
Automatic event synchronization with built-in loop detection
Maintains data consistency across cells
Hot backup
Provides failover for automation services
Hot backup Impact Explorer servers
Provide redundant authentication services
Synchronization path
New
Synchronization
path
Failover
BEM cell
New Synchronization path
BEM cell
Heartbeat
Synchro-
nization
path
Fault-Tolerant Information Delivery provides the reliability needed to support the management of critical business services by ensuring operation during component or communication failures via buffering, synchronization, fail-over configurations, and backup and recovery tools.
Failover
BEM cell
BEM cell
12/22/2017
©2005 BMC Software

10. Secure, Firewall-friendly Communications
Communications are encrypted by default
Only one port per Cell required
Source and destination ports can be restricted
BEM port
BMC Impact
Portal
port
Secure Firewall-friendly Communications protect critical business availability information by encrypting all communications, with optional IP-based access control, and allowing firewall transversal via a single, customizable, highly encrypted port.
Communication with Impact Explorer servers uses 128-bit enhanced MD5.
Communication with Cells uses enhanced Blowfish with 576-bit keys.
BMC Event
Manager
BMC Event
Manager
BMC Event
Manager
12/22/2017
©2005 BMC Software

11. BMC Impact Explorer – Event Management Views
Event List Pane Provides a view of event list(s) for selected collector(s) with user-customizable filter and event attribute display.
Quick Filters Enable users to quickly filter event lists by severity or any event attribute
Collectors Pane Provides distributed access to Event Collectors controlled by role-based access controls
Event Management Views enable IT operational staff to efficiently manage availability and performance data from thousands of IT components by reducing information overload and providing user-customized views based on roles, responsibilities, and preferences.
One key feature is the ability to explore event relationships. This dramatically reduces the time to identify the problem because this lets the operator find one event which may be the cause (correlations) or if there is a high level event that they should pay attention to (abstraction). For example, if an NFS_NO_RESP event and a HOST_DOWN event arrive within ten minutes of each other, BMC Impact Manager correlates the two events, allowing operators to select the NFS_NO_RESP and drill down to the HOST_DOWN event to discover the real problem.
Details Pane Provides detailed information about selected event
Each view customized to meet the needs of a user
IT Operations
Service Manager
12/22/2017
©2005 BMC Software

12. BMC Impact Explorer – Event Groups
12/22/2017
©2005 BMC Software

13. Integrations
12/22/2017

14. How It Works: Remedy Service Desk Integration
Service Managers
IT Operations
Service Desk
Remedy Help Desk integration
Events
Tickets
Remedy
ARS Server
Event
Sources
Status Synchronization
12/22/2017
©2005 BMC Software

15. Integration with BMC Performance Manager
BMC Performance Manager integrates via the BMC Portal by sending events via the Web Services API (BMC Impact Integration for Web Services using secure web-based connections (http/s).
IT Operations
BMC Portal
Data Views, Remote Monitor Configuration
WEB
App Server / DB
Web Services
Events
RSM
BEM Cell
Remotely Managed Nodes
12/22/2017
©2005 BMC Software

16. How It Works: Integration with classic PATROL
Service Managers
IT Operations
PATROL
Agents
PATROL
Agents
BMC II for Patrol
Events
Console
Server
PKM for Event
Management
1. Events are received by PATROL Agents through PATROL Knowledge Modules
2. Events are communicated through the PATROL Console Server using Common Connect components
3. Events are passed to the BMC Impact Manager through BMC II for PATROL.
4. Events can be viewed with BMC Impact Explorer.
The Real Time server (RTserver) delivers application-related data between the following PATROL components:
• PATROL Agent
• PATROL Central Operator
• PATROL Central Administration
• PATROL Console Server
You can install more than one RTserver to form an RTserver cloud. RTserver clouds provide flexibility and load balancing. In the PATROL environment, any computer system that is linked to the RTserver cloud and included in the management profile is referred to as a managed system. A managed system includes any computer on which a PATROL Agent is installed.
Common Services
A common service processes data from managed systems and facilitates communications between managed systems and console systems. The RTserver Cloud provides message brokering required to facilitate shared communications. The PATROL Console Server provides a centralized repository of management, security, and administration information related to product users.
Note, the PATROL Classic Consoles (PATROL Console for Unix and PATROL Console for Microsoft Windows) do not leverage common services.
BMC Event Manager
Other
Event Sources
PATROL
Agents
PATROL
Agents
PATROL
Agents
PATROL
Agents
12/22/2017
©2005 BMC Software

17. How It Works: Integration with BMC PATROL EM
Service Managers
IT Operations
Service View
BMC SIM
PATROL EM
IT Operations
This is an architectural example of how the PATROL EM, BMC IM, and BMC SIM solutions would integrate around an existing PATROL EM environment without disturbing it.
BEM cell
PCAlerts
Mainframe, telecom
Network, servers, appls, PATROL etc
PATROL, Log files, Windows event logs, etc.
12/22/2017
©2005 BMC Software

18. Other Integration products
The integration solutions below offer out of the box, bi-directional integration with 3rd party vendor event management systems.
BMC Impact Integration to HP ITO
BMC Impact Integration to HP NNM
BMC Impact Integration to CA Unicenter
BMC Impact Integration to Tivoli TEC
BMC Impact Integration to Peregrine Service Center
BMC Impact Integration to Microsoft MOM
BMC Impact Integration to z/OS
12/22/2017
©2005 BMC Software

19. BMC Impact Integration Developer’s Kit
What is the iiDK?
A Software Developer’s Kit that enables developers to build applications that integrate with BMC Impact Manager events, service model objects and dynamic data
Supported interfaces:
C-language API
Web Services Interface
Features:
Bi-directional information flow
Event synchronization
Event translation and mapping
Event filtering and enrichment
Query service model objects for impact status
Query object class definitions
Java Configuration Utility – configures integration product, event filters, event mapping, etc.
I18N support
12/22/2017
©2005 BMC Software

20. BMC Database Gateway - Database Integration
Enables historical reporting and archiving of service availability information through BMC Impact Database Gateway
Propagation into a relational database
Service availability and performance information
Processed event data
Synchronization
Customizable schema mapping
Supports Oracle, Microsoft SQL, IBM DB2, and Sybase ASE
Database Integration enables historical reporting and archiving of service availability information by publishing service component status information and processed event data into leading relational databases, such as Oracle, Microsoft SQL Server, and IBM DB2.
Event
Sources
RDBMS
BMC Impact Database Gateway
BMC Impact Manager
12/22/2017
©2005 BMC Software

21. Summary
BMC Event Manager is a powerful and flexible event management solution which offers a unique distributed event processing architecture for highly reliable and scalable IT Operations solutions
Platform support – works with Linux, UNIX and Windows platforms
Time to Value - easy to use GUI driven event policies for event enrichment, notification, escalation, correlation, blackouts etc.)
Architecture suited from small to the very largest IT shops -Powerful, cellular peer to peer architecture for distributed event processing and high availability solutions.
Secure - Built in secure communication.
Event Model –Flexible event manipulation capabilities (e.g. event escalations, dynamically changing fields).
Integrations – Wide range of out of the box integration solutions coupled with tools to create bespoke integrations if required (adapters & integrations developer kit).
Business Service Management – offers native integration to BMC Service Impact Manager (BMC SIM) , the next generation of tools for IT Operations, relate technology events to impacts on the services that It provides, prioritize responses based on business priorities and quickly identify root causes of problems. BMC SIM is fully integrated with the Remedy ITSM suite including SLA, Service Desk, Asset Management, Change and Configuration Management.
12/22/2017
©2005 BMC Software

22. PATROL Enterprise Manager Roadmap
12/22/2017

23. Agenda Released in 2006 Roadmap for 2007
BMC’s Event Management Strategy & Product Migration Options
12/22/2017
©2005 BMC Software

24. PATROL Enterprise Manager v4.4.00 – GA 31st March 2006
Use of Sybase ESD#1.
This version of Sybase removed a potential security risk that had been found in all previous versions of Sybase.
Support for Solaris 10 and AIX 5.3
Maintenance.
12/22/2017
©2005 BMC Software

25. PATROL Explorer v2.3.04 – GA 31st March 2006
Support for PATROL EM
Sybase support.
Apani networks based security solution
Secure data between PEM and Clients
Maintenance
Updated JAVA version used.
Local automation scripts.
Latest version of Teemtalk emulation software
V5.0.01
12/22/2017
©2005 BMC Software

26. PATROL Central Alerts v7.5.00 – November 2005
PCA v November 30th 2005
Additional Platform Support
Windows 2003 Server
Solaris 9 &10
Red Hat Linux AS/ES 3.0 & 4.0
Compatibility with RT & Console Server
CS , RT Server 6.2, 6.5 & 6.6 &
Support for new browsers
Mozilla 1.6 & 1.7
Firefox 1.0
Compatibility with PATROL Central Operator
7.5.00
Vantive maintenance.
New Features:
Printable map configurations
12/22/2017
©2005 BMC Software

27. AO Connection v2.1.00 - GA date – March, 2006.
Works with PEM v4.3.00, PEM v & PEM v running on HP or Solaris
Works with Mainview AutoOperator v6.3, 6.4 & 6.5
Re-architecture of connect from PATROL EM to MAINVIEW AO (selected versions and platforms only)
CEF support
Inclusion of PMEP message enrichment transformers
In-context cross launching from PATROL Explorer or PCAlerts to MAINVIEW Explorer for MAINVIEW AO alerts
Performance enhancements.
Connection status function and AAD.
12/22/2017
©2005 BMC Software

28. Impact Integration for PEM v3.7.00 – March 2006
iiPEM v3.7 – March 2006
Option to use filterpath on PEM side to receive of IM Events – added flexibility
Support for multiple installations running.
I18N
PATROL Enterprise Manager
BMC Impact Manager
Filterpath or EHD Client
Propagation Policy
EHD Client
Cellcom
12/22/2017
©2005 BMC Software

29. PEM CSC Connection – March 2006
Provides support for PEM v4.2.03, PEM 4.3x and PEM v4.4x
Support for Console Server v7.5.00x
Support for RT Server v6.6x
Support for PATROL Agents v3.5x and 3.6x
12/22/2017
©2005 BMC Software

30. BMC PATROL Central Alerts v7.6.00 – February 2007
PCA v – February 2007
Compatibility with PATROL Central Operator v7.6.00
Use of JRE v1.5
Performance increases
Maintenance fixes.
Manual Alert functionality
12/22/2017
©2005 BMC Software

31. Future Developments
12/22/2017

32. BMC PATROL Enterprise Manager v4.5.00 – May/June 2007
Sybase v15 support
Support latest version of Sybase ASE
Improved Upgrade Tools.
Provide over the top installation.
Improve Installation
Unattended Installation
Maintenance
12/22/2017
©2005 BMC Software

33. BMC PATROL Explorer v 2.4.00 – May/June 2007
Support for PEM v
Sybase v15 ASE connections
Creation of default AAD that can be used across all Map / AAD displays.
Default column lists used when creating a new AAD.
Latest JRE version incorporated:
Support Local Automation.
Maintenance
12/22/2017
©2005 BMC Software

34. Integrations Connect SNMP v3.2 – Feb 2007
Use of latest NETSNMP version
VCAM based security checks
SNMP v3 support
Option for SNMP trap authorizations
Out of the box integration with BMC Performance Manager V2+
PATROL Integration for Remedy Service Desk v – May/June 2007
Support for Remedy Service Desk v7
Support for PEM v4.5
Support for Remedy Service Desk working in encryption mode.
12/22/2017
©2005 BMC Software

35. BMC Event Management Strategy & Optional Migration Program
12/22/2017

36. BMC Event Management Strategy
BMC Event Manager is our strategic event management solution.
BMC Event Manager as the strategic event management solution offers many exciting capabilities and provides a tight integration to many other BMC solutions such as BMC Service Impact Manger, BMC Performance Manager, Remedy Service Desk and the rest of the Remedy ITSM suite. As the foundation for SIM, BEM is a key solution in BMC’s BSM strategy
BMC PATROL Enterprise Manager v in May 2007 will be the final release of this solution. No new platforms or database versions will be supported. The solution will continue to be supported for 3 years from that date.
BMC recommend that BMC PATROL Enterprise Manager customers migrate to BMC Event Manager. BMC Event Manager is receiving significant investment and new features and functions will be available in this solution. BMC has provided a license migration program and also has an optional services program to assist with migration process.
12/22/2017
©2005 BMC Software

37. PATROL EM Customer options
Option 1: Fully migrate from a BMC PATROL EM installation to a BMC Event Manager solution.
Migrate all features and functions of current BMC PATROL EM implementation to a BMC Event Manager solution.
Available resources:
License Migration program.
Swap like for like products.
Services program.
BMC Consulting Services Sure Start program and methodology available to assist in migrations.
12/22/2017
©2005 BMC Software

38. BMC PATROL EM Customer options
Option 2: Use a combination of BMC PATROL EM and BMC Event Manger
Use an integrated BMC PATROL EM and BEM/SIM solution.
PROMOTION: BMC PATROL EM customers paying maintenance can adopt a no cost BEM license, but they must pay maintenance on this license.
12/22/2017
©2005 BMC Software

39. BMC PATROL EM Customer options
Option 3: Continue to use BMC PATROL Enterprise Manager.
Customers must understand that this product will not see lots of new features and functions.
BMC PATROL EM v4.5 (est. May 2007) will be the final release of the product, and this will focus on updated technology and platform support and provide maintenance fixes.
BMC will continue to sell BMC PATROL EM until April 2008, if customers want extra capacity they must buy before then. No new licenses will be sold after this date.
As the strategic solution, new features and functions will only be added to BMC Event Manager.
BMC will support PATROL EM until May 2010.
12/22/2017
©2005 BMC Software

40. Services Delivered Solution Migration
A Best Practice driven technical migration program in place and owned by BMC Consulting Services.
Can either be delivered by BMC Consulting Services or a Qualified BMC Partner.
Includes comprehensive documentation, from audit templates, recommended solutions designs and best practices involved in migrating integration solutions.
Fixed Cost Packages
SureStart Program for PATROL EM to BEM Migration.
Includes:
PATROL EM audit.
Gap analysis
Recommendations for migration.
Detailed costing of services work to complete migration.
Installation of BEM into a development environment
Training on new solution.
Does not include the actual migration or installation of production BEM environment. (Extra costs).
12/22/2017
©2005 BMC Software

41. Summary
PEM v due in May 2007 will be the final release of this product.
If customers want extra capacity, must purchase licenses by March 2008 when the product will be withdrawn from market.
BMC will support PEM for at least 3 years from PEM v GA date = May 2010.
The license migration program is in place
Consulting Services are geared up and ready to help with migrations to BEM - SureStart program is available.
12/22/2017
©2005 BMC Software

42. Thank you.
12/22/2017