1. This is an automatic power point show lasting about 12 minutes
This is an automatic power point show lasting about 12 minutes. You can speed up or slow down by using your arrow keys to skip forward or backwards.

2. Community First Responder Handheld Communication Device

4. After a successful trial WAST has decided to introduce a Handheld Communication device
The device is an Android smartphone
With a Terrafix Application and
CoPilot mapping system pre-loaded
It contains a roaming SIM card finding the strongest network provider signal
Restricted phone numbers
e.g. CFR Dispatch desk, Clinical Contact Centre Clinical desk, Wellbeing service.
Automatic allocation if you are the nearest suitable resource

5. Application Part of the Terrafix mobile device suite
Developed in collaboration
with WAST & volunteers
Deployed in many UK Trust areas
Application customised for
each service
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 5

6. Getting Started Open CoPilot app first
Wait for the device to locate your GPS signal
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 6

7. Logging on Open ‘Responder’ app Press ‘Enter’ to connect to server
Enter PIN for each CFR (maximum of two CFR’s)
Press ‘Sign-on’
Open ‘Responder’
Explain that if your PIN is not recognized by our CCC the device will not be activated.
If the PIN is already in use on a call-sign then it wont be recognized – i.e. don’t log onto your normal call-sign by phone and then try and log on to this device which has a different call-sign
If the phone is lost WAST and Terrafix can lock down the phone.

8. The device is now plotting in your Clinical Contact Centre

9. Send CCC a text message with estimated finish time
Sending a Message
Send CCC a text message with estimated finish time
Open ‘Messages’
Compose message
‘Send’ message
Please keep messages short, work related, professional
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 9

10. Receiving an Incident View message Acknowledge message
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 10

11. Going Mobile to Incident
Open ‘Responder’ app
Long press ‘Mobile’
Press the bottom right hand button to return to the status screen.
Press the “Mobile Button” which is set as green. It will turn red and then back to green. This informs the CCC of your current status. 11

12. Stand Down / Change of detail
Press to view
Acknowledge message
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 12

13. Important Safety Message !
Using mobile phones when driving: the law
It is illegal to ride a motorcycle or drive using handheld phones or similar devices.
The rules are the same if you are stopped at traffic lights or queuing in traffic.
Important Safety Message !
Using hands-free devices when driving
You can use hands-free phones, sat navs and 2-way radios when you are driving or riding.
But if the police think you are distracted and not in control of your vehicle you could still get stopped and penalised.

14. Receiving a Message Press to view Acknowledge message
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 14

15. If you feel yourself in a ‘Dangerous / threatening situation’
You can press the ‘Emergency’ button
Confirm Emergency
Wait for confirmation
CCC are now aware you require assistance
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 15

16. Other Features You can check your Status History
(all data is permanently stored on WAST server)
You may receive phone calls
You can only dial out pre-set phone numbers
For example:
CCC CFR Dispatch desk
CCC Clinical desk
Wellbeing
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances.
Search strongest network provider signal 16

17. Other Features You can make minor adjustments Date and time
Add contacts:
Recommendation – Speed dial
2 Primary CFR Dispatch desk
3 Secondary CFR Dispatch desk
4 Additional CFR Dispatch desk
5 Wellbeing (support service)
6 Care First (counselling service)
7 Clinical desk
8 ICT Help desk
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 17

18. Signing off Duty Before ‘Signing Off’ Please ensure you first
press ‘At Base’
Sign off
Confirm Signing off
Explain that the mobile phone is part of the devices used by Terrafix and other organizations. Terrafix is used on all frontline EMS resources (Helicopter, RRV, HART and EMS ambulances. 18

19. 0300 1000 010 Support Normal office hours support from Trust ICT
Outside of normal office hours
Report any faults / issues to CCC

20. Any Questions Please contact your local
First Responder Training department 20