2. Military and Government Affairs Panel
Empire Ballroom A, 1:30pm

3. Tim Helenthal Vice Chair, International Association of Movers
National Van Lines

4. Col Cliff Altizer Commander
Personal Property Activity, Headquarters, USAF

5. Personal Property Activity Headquarters Col Cliff Altizer Commander
23 October 2016

6. Overview The Air Force Personal Property Enterprise
Mission/Organization
Operations Update

7. Personal Property Activity Key Personnel
Headquarters
CC Col Cliff Altizer
DD Mr. Kevin Kennedy
CEM: CMSgt Antoinette Buntin
PPA Det 1
JPPSO-North Central
CC Lt Col Todd Dyer
DD Mr. John Hosley
Supt SMSgt Chasity Erickson
PPA Det 2
JPPSO-Northeast
CC Lt Col (sel) Brent Tschikof
DD Mr. Russ DePietro
Supt MSgt David Walls
PPA Det 3
JPPSO-South Central
CC Major Mitchell Parker
DD Mr. Herb Schlecht
Supt SMSgt Michael Sylvester

8. Personal Property Areas of Responsibility
JPPSO-Northwest
(Army)
Mr. Art Dearen
DSN:
A joint and collaborative effort across all DoD services and the US Coast Guard
Det 1, JPPSO-NC
Lt Col Todd Dyer
DSN:
Det 2, JPPSO-NE
(Air Force)
Lt Col(s) Brent Tschikof
DSN:
JPPSO-Southwest
San Diego, CA
(Navy)
PPA HQ
Col Cliff Altizer
DSN:
OCONUS JPPSOs
JPPSO-Anchorage, AK (Air Force) 773 LRS/CC, Lt Col S. David Walker DSN
JPPSO JB Pearl Harbor-Hickam, HI (Navy) Mr. Rohr, DSN
CPPSO-Kaiserslautern, GE (Air Force) 86 LRS/CC, VACANT DSN
Other: Base Log Readiness Squadrons
This slide illustrates each Service’s area of responsibility
All CONUS PPPOs fall under one of the three Air Force operated Joint Personal Property Shipping Offices
Note: In Oct 08, Langley AFB was the last CONUS JPPSO to be regionalized. It now falls under JPPSO-NE.
JPPSO Washington DC services Bolling AFB, Andrews AFB, and Pentagon personnel
JPPSO Dix-McGuire services McGuire AFB
JPPSO Anchorage services Elmendorf AFB and Eielson AFB
JPPSO Pearl Harbor services Hickam AFB and Bellows AFS
CPPSO Kaiserlatern services Ramstein AFB
All other overseas Air Force locations are serviced by the LRS Personal Property Shipping Office
Note: PACAF and USAFE are developing plans to regionalize their PPSOs where it is practical and feasible to do so.
JPPSO-Mid Atlantic
(Army)
COL Riley Charamie
DSN:
Det 3, JPPSO-SC
(Air Force)
Maj Mitchell Parker
DSN
JPPSO-Southeast
Jacksonville, FL
(Navy)

9. AF PPTY Enterprise Approach
What is an Enterprise?
A unifying organizational structure that enables the execution of the strategy through its initiatives to achieve results
Produces organizational connectivity and common understanding
AF Personal Property Enterprise
AF/A4L--process owner
AF/A4LR--PPTY policy
PPA HQ--CONUS manager for AF PPTY movement
JPPSOs/PPSOs--execute back office PPTY functions
PPPOs--execute front office PPTY functions
Customers--self counsel; execute “home” PPTY functions
JPPSO – Joint Personal Property Shipping Office
PPSO – Personal Property Shipping Office
PPPO – Personal Property Processing Office

10. Synergistic Enterprise Effort
Strategic
Liaises w/ HAF staff, Military Services, SDDC & TRANSCOM
Staffs packages
Publishes policy
Approves procedures, transformation initiatives
Partners with HQ PPA to transform the AF PPTY enterprise
PPA HQ
AF/A4LE
Analysis
Program Mgt
Standardization
Integration
IT & Tools
Info Fusion
Evaluation
Det 1
Det 2
Det 3
TBD
PPPO
Operational
Executes PPTY operations through assigned JPPSOs
Work with MAJCOMs to influence PPSO/PPPO performance
Subject matter experts for personal property issues
Integrates programs and processes
Proposes PPTY transformation initiatives
Consolidates data from across the enterprise
Executes executive agency functions
Formulates plans for A4LR
*There is an ongoing effort to re-align PPA to another command structure (most likely AFDW)…this transition is tied to HPRM initiative.
Tactical
Manage domestic & international shipments, storage in transit and non-temporary storage
Liaise with commercial industry partners
Ensure payment for services
Ensure quality experiences
Answer questions and resolve issues
JPPSOs
(PPPOs (120+ worldwide)

11. Personal Property Activity Mission
Execute personal property movement services for Department of Defense (DOD) customers
Transform Air Force personal property enterprise to ensure a quality relocation experience for every customer
Work within statutory and policy guidance
Defense Transportation Regulations (DTR)
Rules and contracts established by the US Army’s Surface Deployment and Distribution Command (SDDC)
Air Force supplemental policy AFI established by AF/A4LR, Personal Property Policy Branch
Perform delegated personal property executive agency functions
Educate AF movers on their entitlements and responsibilities
As a whole, the enterprise is responsible for the following mission:
Firstly, and most obviously, the Enterprise moves personal property for DoD customers.
The PPTY enterprise also seeks to continually improve the organization to improve the overall experience for its customers.
The Air Force PPTY enterprise is obligated to work within the federally-mandated Defense Transportation Regulation, adhere to rules and contracts established by SDDC, as well as follow Air Force-specific policy guidance.
The Air Force Personal Property Enterprise also serves as the Air Force Executive Agency for personal property matters.
Finally, the enterprise strives to educate Air Force movers about their entitlements and responsibilities to ensure their move goes smoothly.
[SLIDE]

12. AF Current Organizational Structure
Improved management structure
PPA HQ Commander billet
Rates CONUS JPPSO Commanders
Expands cooperation among JPPSOs
Builds common processes, metrics and systems for CONUS stakeholders
Builds a redundant customer support network
Assists AF/A4L staff by integrating correspondence from CONUS JPPSOs
HQ USAF/A4L
Director of Logistics
AF/A4L Staff:
PPTY Policy, Budget, Manpower
USAFE
(Europe)
PPA HQ
PACAF
(Pacific)
JPPSOs “direct” their owned PPPOs ,but only “influence” MAJCOM –owned PPPOs
Realignment coincided with creation of AF/A4L and stand down of AF/A4R (6 Nov 2008)
PPSO
3 LRS
JPPSO
ANC
Det 1
JPPSO NC
Det 2
JPPSO NE
Det 3
JPPSO SC
435 LRS
CPPSO
K-TOWN
PPSO
PPSO
PPSO
PPSO
PPSO
PPSO
PPSO
PPPO
Owned PPPOs
Owned PPPOs
Owned PPPOs
PPPO
PPSO
MAJCOM PPPOs
MAJCOM PPPOs
MAJCOM PPPOs
PPPO

13. PPA HQ Organization AF JPPSOs report directly to the PPA HQ Commander
HAF/A4L
Brig Gen Johnson
AF JPPSOs report directly to the PPA HQ Commander
Three divisions within PPA HQ
Personal Property Operations
Personal Property Entitlements
Resources and Requirements
Direct control over:
Det 1 – JPPSO-NC
Det 2 – JPPSO-NE
Det 3 – JPPSO-SC
Commander
Col Altizer
Deputy Director
Mr Kennedy
Personal Property Operations Division
Mr Phillips
Resources and
Requirements Div
Mr Hearn
Personal Property Entitlements Division
Mr Davis
Analysis and
Integration Branch
Mr Teel
Resources
Branch
MSgt Pitre
Excess Cost
Adjudication Branch
Ms Griffin
PPA
Officers 1
Civilians 23
Enlisted 15
Sub-Total 39
Det 1
Civilians 51
Enlisted 46
Sub-Total 98
Det 2
Civilians 68
Enlisted 25
Sub-Total 94
Det 3
Civilians 68
Enlisted 25
Total Officers
Total Civilians- 210
Total Enlisted - 111
TOTAL
Compliance and
Training Branch
Mr Reese
Systems
Branch
MSgt Mastin
Customer Service
Branch
Ms Goffigan

14. PPA HQ Value Added Standardized work processes at CONUS JPPSOs
Standard Operating Procedures (SOPs)
Improved communication across the enterprise
PPA HQ Advisories
Integrated support to AF CONUS JPPSOs
Performance reports, awards & decs, resources, deployments
Integrated roll out of Defense Personal Property System (DPS)
Over 120 AF PPSOs/PPPOs around the world
Created new PPTY computer-based training (CBT) course
Rolls out FY12
Mandatory for all AF traffic management enlisted and civilian personal property professionals (from base to PPA HQ level)

15. PPA HQ Standardized Operating Procedures
Goal: Standardize processes at all AF PPTY offices
Integrates best practices from across three AF JPPSOs
Forms the basis for internal compliance inspections
SOPs located on SharePoint hqppa/projects/SOPs/default.aspx

16. PPA HQ Advisories Does not replace or eliminate the SDDC Advisory
Tool to advise the Air Force PPTY community
Entitlement changes
Procedural changes/updates
News flashes
Targeted to all individuals performing PPTY functions throughout the Air Force
Advisories transmitted via
Also available through AF SharePoint Public Resource Center
PERSONAL PROPERTY ACTIVITY HEADQUARTERS
ADVISORY
August 26, 2010
PPA
Subject: DD Form 2278, Block 4h “Paying (AFO/F&AO)”
Purpose: To notify MAJCOMs, JPPSOs, PPSOs, and PPPOs that DPS is printing incorrect information in block 4h of the DD Form 2278.
Be Advised: DPS is printing inaccurate information in block 4h of the DD Form This has caused unnecessary handling of PPMs which delays payment for the member.
Below is a temporary method to ensure that members and PPPOs do not forward PPM paperwork to the incorrect Finance office. The below work-around will not apply to self-counseled PPMs, as members who self-counsel print out their own forms.
Action: All sites are to place stickers/labels that state “Local Financial Services Office (FSO)” over block 4h of the DD Form 2278 prior to giving members copies of the form.
POCs: PPA HQ – Personal Property Solutions,
Expiration: N/A
PERSONAL PROPERTY ACTIVITY HEADQUARTERS
ADVISORY
August 30, 2010
PPA
Subject: Prohibited Weapons in HHG Shipments to United Kingdom
Purpose: To notify MAJCOMs, JPPSOs, PPSOs, and PPPOs that swords, knives, and related weapons are prohibited in the United Kingdom and are not to be included in HHG shipments destined for the U.K.
Be Advised: The United Kingdom continues to have problems with customers shipping swords, knives, and related items in their HHGs, believing that swords and knives which are part of trophies or gifts, or are considered collectibles, are exempted from customs requirements. This is inaccurate information and any sword, knife, or similar weapon described in the PPCIG as prohibited will be confiscated by customs officials. Refer to attached excerpt from the PPCIG for more information.
Action: All PPPOs/PPSOs are to ensure that members/employees PCSing to the United Kingdom are briefed on the restriction/prohibition of swords, knives and related weapons in their HHG. Also, ensure counselors emphasize to members/employees that failure to fully adhere to UK guidance may result in punitive actions and costs of corrections (storage, reshipment, disposal) being borne by the owners (members/employees).
POCs: 3 AF/A4,
Expiration: N/A
PERSONAL PROPERTY ACTIVITY HEADQUARTERS
ADVISORY
September 2, 2010
PPA
Subject: Updated SIT PPM Cost Generating Tool
Purpose: To provide MAJCOMs, JPPSOs, PPSOs, and PPPOs with an updated version of the SIT PPM Cost Generating Tool.
Be Advised: The attached Cost Generating Tool has been modified to include shipments under 1,000lbs.
Action: PPPOs/PPSOs using the SIT PPM Cost Generating Tool must replace the previous edition with attached current version.
POCs: PPA HQ – Personal Property Solutions,
Expiration: N/A
PERSONAL PROPERTY ACTIVITY HEADQUARTERS
ADVISORY
September 8, 2010
PPA
Subject: Scheduled DPS Outage for Version Release
Purpose: To inform MAJCOMs, JPPSOs, PPSOs, and PPPOs that DPS will undergo a scheduled outage beginning at 2100 CT 8 September and ending at 0700 CT 9 September in order to release DPS version
Be Advised: The DPS JPMO has issued a statement that DPS will be undergoing a scheduled 10-hour outage this evening, 2100 (CT) 8 September to 0700 (CT) 9 September 2010, to push version into production. This release contains an enhancement of the DPS to TOPS data transfer functionality in support of NTS, DPM and LM. This capability has not completed testing and is pending Service assessment which is in progress. PPSOs/PPPOs should not use this functionality until advised.
The month of September has a number of build releases and change activities that are being planned for the weekends of 11, 18, and 25 September. These are limiting timeslots to deploy software releases and other maintenance and upgrade activities required for system maintenance and functionality improvements.
Action: All sites must ensure that personnel are aware of the scheduled DPS outage. JPPSOs/PPSOs/PPPOs must NOT use this new functionality (NTS/DPM/LM) until advised by this office.
POCs: PPA HQ – Personal Property Solutions,
Expiration: N/A

17. Overview The Air Force Personal Property Enterprise
Mission/Organization
Operations Update

18. Total Air Force Shipments
CY 2016
JPPSO-NE:
JPPSO-SC:
JPPSO-NC:
All Others:
TOTAL:

19. Questions? 19

20. Charles Olden
U.S. Department of State

21. Department of State Transportation and Travel Management Division
Charles Olden
Branch Chief, Transportation Operations
Washington, DC 21 21 21

22. What do we do?
The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U.S. Government Agencies involved in foreign affairs and operations.
The Department of State (DOS) maintains approximately 262 diplomatic and consular posts. 22 22 22

23. Locations 23 23 E.L.S.O. D.A. Seattle D.A. N.Y. D.A. BALTIMORE DC HQ.
D.A. Miami
E.L.S.O.
Brownsville
D.A. Seattle
D.A. BALTIMORE
DC HQ.
Globally the network looks like this including the two regional procurement support offices that partner with the RLCs. 23 23

24. International Shipping Methods
Transportation Operations utilizes two methods for the shipment of Household Effects:
The preferred method is the
International Through Bill of Lading Program (ITGBL)
The alternate method of shipping is the
Direct Procurement Method (DPM) 24 24

25. Why is the ITGBL method preferred?
Cost effective
Fiscal responsibility and accountability
Visibility
Overall best value in today’s economy
Insurance
Replacement valuation included
Maximum liability is $8.50 times the net weight of the shipment; caps at $153K for an 18,000 Lb shipment 25 25

26. Important Quality Elements
The ITGBL program is divided into four critical quality elements
Performance of physical services
Established Transit Times (RDD)
Reporting Requirements
Communications
TSP is expected to meet all critical elements 26 26

27. Performance Metrics Customer Satisfaction Surveys Missed RDD analysis
Issue Log for recording all service failures and successes
Inspection teams in the DC area
Response to service failures and challenges
Claims report
Anything that can be measured is measured 27 27

28. Best Value
All DOS contracts and tenders of services require service providers to meet both low cost and high quality.
We are non appropriated funds we must generate our own funding. Best value is best for DOS. Strong believer you get what you paid for. 28 28

29. Destination Agents
Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO.
Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments.
Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments.
Conclusion Destination agents volume increase 300 %. 29 29 29

30. Direct Procurement
Local Pack and Crate/Long Term Storage Contract (Newly Awarded)
Out of Town Pack Tender
3 Airfreight Tenders
3 Drayage Tenders Freight\Vehicles
Consolidated Receiving Point Contracts at each Despatch Facility 30 30

31. 2016 In review Personnel Changes:
Charles Olden filled Chief of Transportation Operations
Chief of Traffic Management is currently Vacant
Chief of Contracts was filled by Heather Dodd
Bertha Turner is now working with the DOS Regional Logistics Center
Section Chiefs for Operations will be named soon 31 31

32. Anything new for 2017? Stay tuned...
For additional information or questions you can reach me at 32 32 32

33. Kim Chancellor
Traffic Management Specialist, GSA

34. International Association of Movers (IAM) 54rd Annual Meeting & Expo
October 23, 2016
Military & Government Affairs Panel
“Unmasking the Future of Global Moving & Mobility”

35. That’s interesting -
VooDoo was introduced into the US via NO & is also considered as the most haunted city in the U.S.
According to Guinness, NO has the longest continuous bridge in the world - Lake Pontchartrain Causeway

36. Agenda CHAMP Program Data 45-Day extension of current rates
New Domestic Tariff
TSP Re-Certification Process
HTOS News

37. CHAMP Program Metrics Fiscal Years 2015 - 2016
Service
FY 2015
FY 2016 (estimate)
CHAMP HHG Shipments (Domestic/Int’l)
19,266
10,984
CHAMP Int’l HHG Shipments
7,060
3,836
CHAMP UAB Shipments (Domestic/Int’l)
7,591
3,211
CHAMP POV Shipments (Domestic/Int’l)
3,553
1,919
CHAMP Average Shipment Weight (Domestic/Int’l)
6,929
6,794
Although FY2016 numbers are significantly lower, the remaining FY16 reports are not in to reflect the numbers. But we are on track to have higher volume in 2016 than 2015.
Only HHG Shipments are separated for int’l TSPs.
Everything else is combined D & I.
Increase in FY15
CHAMP – Centralized Household Goods Traffic Management Program
HHG – Household Goods
UAB – Unaccompanied Air Baggage
POV – Privately Owned Vehicles

38. Extension of CHAMP Rates
FOCUS: Domestic Restructured GSA Tariff 500A
Current Rates Extended: 12/15/2016
Rate Filing Window: 9/14 – 10/27/2016
New Rate Effective Date: 12/16/2016
Supplemental Filing Window: 2/1 – 3/13/2017
Rate Effective Date: 5/1/2017
Other Issues: Household Goods Tender of Service (HTOS) Update
Lead time for any issues experienced
Provide agencies enough time to establish internal processes of assigning traffic lanes

39. Visual Time Line Dec 16 May 1 – Oct. 31 New Effective Date
45 Day Extension
Supplemental Filing
Nov 1
Dec 15
Feb 1
Mar 13
August
Oct. 27
Rates Due
2017

40. GSA’s Domestic 500A Tariff
Highlights:
Most charges have been increased in the new tariff (line haul, accessorials).
Inclusion of Origin Service Charge & Destination Service Charge.
*elevator service
*stair and long distance carries
*ATC (additional transportation charges)
*Individual charges will no longer apply to these services.
Exceptions:
Specific agencies identified in GSA’s annual Request for Offers (RFO) are not to be charged for OSC/DSC.
Contain specific criteria to enable TSPs to file rates which are all inclusive of various transportation services.
Base charges have increased

41. GSA’s Domestic 500A Tariff
Highlights:
Unless otherwise noted, all transportation and storage charges are to be based on either the origin address or destination address as identified on the Bill of Lading.
Full packing and unpacking have replaced individual per carton packing/unpacking and Max-pack.
Adding the option for TSPs to use containers for shipping household goods.
Adding Unaccompanied air baggage (UAB) to Canadian shipments.
Container shipments are for domestic shipments. Adding UAB component to Canadian shipments.

42. Shuttle Service: Clarified: Item 33 / Item 125
Shuttle service: Identified as a truck-to-truck transfer
Use of smaller equipment only: should only be used for rare or unique circumstances when it will best meet the needs of the agency.
Written request to the agency identifying the specific reason for using smaller equipment
Request must be approved prior to the performance of the service
Other documentation requirements are contained within the RFO, the 500A tariff, and the updated HTOS.
An example of a unique situation would be a road that an 18 wheeler truck could not access.

43. Certified Weight Tickets:
Clarified: Certified as defined in 49 CFR
“…any scale inspected and certified by an authorized scale inspection and licensing authority, and designed for weighing motor vehicles, including
trailers or semi-trailers not attached to a tractor, or designed as a platform or warehouse type scale.”
Containerized shipments or shipments weighing 1,000 pounds or less, may be
weighed on a certified platform or warehouse scale prior to loading for transportation or subsequent to unloading.

44. Certified Weight Tickets:
All weight tickets must be signed by the Weigh Master performing the weighing and must include the following information:
1. The complete name and location of the scale;
2. The date each shipment was weighed;
3. Identification of the weight entries (tare, gross, and/or net weights);
4. Company or TSP identification of the vehicle;
5. Owner’s last name as it appears on the Bill of Lading; and
6. The TSP’s shipment registration or Bill of Lading number.

45. HTOS Update Background: August 2010 version
Coincide with new 500A tariff
Add missing items
Clarify current language
Process:
Lengthy
ERRC personnel
Legal concurrence
December 16, 2016 effective date

46. HTOS Update Provisions Under Review:
Added One-Time-Only (OTO) language
Removed Option 3 for uploading 3080s
Added TSP Certification
Updated to Full Pack/Unpack
New provisions for containerized shipments
Separation of shuttles and use of small equipment
Updated Customer Satisfaction Index (CSI) language
Shipment report formatting field changes/updates for OTO reporting

47. Re-Certification of CHAMP TSPs
The basis of TSPs re-certifying in CHAMP is 2-fold:
to determine how each TSP is handling shipments
to ensure each CHAMP TSP is educated on the HTOS & recent changes to the program

48. Re-Certification Process
Occur in 2 phases:
once contacted, TSP will provide GSA with information on how it is handling shipments under CHAMP (HHG common carrier, freight forwarder, agent for van line, etc.)
each TSP will be provided a questionnaire geared towards recent changes/updates
POC listed in TMSS Exception – any TSP that recently received approval in CHAMP

49. Re-Certification Process
What I Do Know - Updated
Approximately 50 questions
Questions will be T/F or multiple choice
Tests/questions will differ
Questions based on new HTOS/tariff
Required score of 100%
Consequences for incompletion
Notices to begin going out after
HTOS is published (12/16/16)

50. Quick Items to Note
All rates are due October 27, 2016 by 10 PM Central time.
As of January 1, 2017 GSA will no longer accept electronic 3080s (Household Goods Carrier Evaluation Report) to be batch uploaded by a TSP.
GSA’s Acquisition Gateway: a 1-stop shop for Government-wide information related to all stages of acquisitions; marketing research, pricing, contract vehicles, communities of practice and program management.
Public access is available at: hallways.cap.gsa.gov
New UAB calculation tool
3080 Options: (1)-TSP enters shipment specifics into the 3080 module within TMSS (2)-TSP uploads the initial 3080 date into TMSS (employee info/shipment details)

51. GSA’s Employee Relocation Resource Center (ERRC)
GSA Headquarters: F Street, NW
Julie Blanford Washington, DC
Terri Shaffer
Reid Salvette
Camille Tucker
Terry Maloney
Kansas City, MO: Main St. 7th Floor NE
Robyn Bennett Kansas City, MO 64108
Kim Chancellor

52. Thank You!!
Kim Chancellor /

53. Charles “Charlie” Whaley
GSA Transportation Audits

54. International Association of Movers (IAM) Conference
GSA Transportation Audits
Charles Whaley

55. Agenda Pre and Post Payment Audit Roles Notice of Overcharge
Dispute Process
What Can I do to Avoid Overpayments
FY16 Top Overcharges
Key Issues & Updates

56. GSA Pre and Post Payment Audit Roles
Pre-payment Audit
Post Payment Audit
Mandated by Congress, in Public Law under the Travel and Transportation Reform Act of 1998, effective 2002
GSA Mandated by Congress, in The Transportation Act of 1940 as amended 31 USC 3726
Required of Federal Agencies
Federal Agencies to submit paid bills to GSA
Audit of transportation charges prior to payment
Audit of transportation charges after payment
Agency must establish prepayment audit program (41CFR & .330)
GSA responsible for conducting post payment audits (41CFR )
Pre-payment audit program options: (1) Internal program; (2) Contract directly with a pre-payment audit service provider; or (3) Pre-payment audit contractor under GSA’s schedule
GSA audits and examines all paid transportation bills, both electronic and paper, using contract auditors and GSA employees.
Benefit: Billing errors caught immediately. Agency retains funds that would have been paid in error
Overcharges are collected by GSA and returned to the US Treasury, not your agency

57. Notice of Overcharge (NOC) Process
Notice of Overcharge (GSA Form 7925)
A Notice of Overcharge is issued when an auditor determines that a TSP has charged more than the proper rate for the services rendered. In addition to certain general information, a NOC states the:
Amount paid to the TSP by the Government d. Basis for the proper charge
Amount that should have been paid by the Government e. Applicable tariff and/or tender references
Amount of the overcharge
General Services Administration
Government Lock Box 9006
1005 Convention Plaza
Saint Louis, MO 63101

58. TSP Protest Process
TSPs can respond to a Notice of Overcharge in a variety of ways:
Protest the Notice of Overcharge
Refund the total amount overcharged to the Government*
Refund part of the overcharge and protest part of the overcharge*
Take no action regarding the Notice of Overcharge
If a TSP disagrees with a NOC, the TSP may protest within 30 days by ,
fax, hard copy print to GSA or enter into WebTARPS (pilot)
A letter of protest must contain the basis for the TSP’s objection to the
overcharge and any substantiating documentation
A letter is sent to each TSP filing a protest, to acknowledge receipt of their
protests
The Audit Contractor evaluates the protest within thirty (30) calendar days of
receipt
*Note: GSA does not have an EFT payment process set up at this time however, TSPs may remit payments via check to the lock box address indicated on the NOC

59. NOC Protest Process
Decision Process
The Audit Contractor evaluates the protest within thirty (30) calendar days of receipt.
Prepares a response in defense of the audit position and identified billing error or over
billing and enters the protest decision into TARPS, where GSA’s final determination will be
listed on the protest.
The three options for protest responses are:
(1) Allow: admit that the TSP is correct and cancel the Government’s overcharge claim;
(2) Deny: sustain the overcharge, and require the TSP to pay the total amount claimed to be due
to the Government.
(3) Amend: increase or decrease the total amount due to the Government.
Denial of TSP protests
Once GSA’s decision is entered into TARPs, an automatically-generated decision letter is
printed at QMCA if the protest was denied. This letter advises the TSP that the protest
was denied and that deduction action will begin. If the protest is denied, GSA will initiate
collection procedures.
Accepting the Protest and Canceling the Notice of Overcharge
If an auditor admits that a TSP is correct in its assertion that there was no overcharge for
services:
(1) The account is closed and considered to be reconciled.
(2) The updated information is logged into TARPS and removed from the receivables file.
(3) The auditor then prints the automatically generated letter, which advises the TSP that the
overcharge was dismissed.

60. Overcharge Collection Process
When a TSP fails to pay or protest an overcharge, based on his date of issuance
parameter (30, 60, 90 days) in TARPS, collection of the debt is commenced by
GSA.
The following are the general collection methods used:
All or any portion of any funds held by GSA owed to the TSP is applied to
outstanding overcharges.
One or more Government agencies are instructed to deduct the amount due
from the TSP’s unpaid bills.
If the previous collection approaches fail, the TSP is found to be delinquent,
and the Collections Section initiates the delinquency process.
GSA issues the first demand letter to the TSP requesting a refund or an
acceptable explanation be made within 30 days.

61. What can carriers do to avoid overcharges?
Ensure rates, dates, weights, origins and destinations are correct on invoices
Ensure services that require prior approval are authorized and documented
Ensure data in shipper system and payment system matches
Work with shipper to ensure data is accurate
Provide documentation or data to support billings
Ensure a rate is on file and active before accepting a shipment

62. Top FY 16 Notice of Overcharge Trends
Instances
Description
5,093
WEIGHT ADJUSTMENT
1210
AUXILIARY SERVICE
145
SERVICES NOT PERFORMED
120
TENDER NOT USED 71
MAX PAK 82
SIT CHARGES 27
CRATING

63. Key Issues & Updates New Director George Thomas
Consistent Audit Findings and Issues
Weight Tickets not Certified
Shuttle Services

64. Points of Contact Director George Thomas, Jr. (703) 603-8188
Accounts & Collections
Branch Chief
Stephen Fair
(202)
Audit Policy and Review
Donna Jack
(703)
Disputes Resolution
Branch Chief (Acting)
Cynthia Pope
(703)
Carrier Protest/Claims Status Inquiry

65. Questions?

67. Lt Col Nadine Landrum Program Manager Defense Personal Property System
US Transportation Command

68. Lt Col Nadine Landrum Program Manager
UNCLASSIFIED
Defense Personal Property System (DPS)
Update Briefing
for
International Association of Movers
on Oct 2016
Lt Col Nadine Landrum Program Manager
Together, we deliver.
UNCLASSIFIED
Lt Col Nadine Landrum/TCAQ PEO-T/ /14 Oct 16

69. Agenda Release Schedules UNCLASSIFIED UNCLASSIFIED
Together, we deliver.
UNCLASSIFIED
Lt Col Nadine Landrum/TCAQ PEO-T/ /14 Oct 16

70. DPS FY17 Planned Releases
UNCLASSIFIED
DPS FY17 Planned Releases
Release
Capability
Deployment Date
3.5.0
SCR 657 Document Management (Infrastructure & Counseling) SCR 7346 Workbench and BRF display different start/end dates TSCR 7404 Analytics Data Load
SPR Maintenance Release
18 Nov 2016
3.6.0
Oracle 12c COTS Database Upgrade
2 Dec 2016
3.7.0
SCR 7108 PPM Checklist
SCR 6648 Add Customer Rank and Pay Grade to Screen Displays TSCR 7348 Short Fuse Click Count Fix
TSCR 7353 Short Fuse Shipments Not Unlocking at 5 Minutes TSCR 7190 TGET Interface Format Changes
16 Dec 2016
3.8.0
SCR 6771 SDN, Order Number, LOA and TAC
SCR 7168 TGET Manual Override for Army TAC & MDCs SCR 6353 Orders Accounting Info Needs to Link to Shipment
31 Mar 2017
3.9.0
SCR 6604 Claims Redesign, TSCR 7509 Claims Technical Redesign SCR 7393 Self‐Counseling Improvements
TSCR 7433 Self‐Counseling Technical Redesign TSCR 7434 Standardized User Interface Infrastructure TSCR 7407 WebLogic COTS Upgrade
5 May 2017
3.10.0
Rate Filing Redesign (Rates Processor)
TSCR 7006 Shipment Awards with Suspense/Non‐Use SPR Maintenance Release
15 Sep 2017
Together, we deliver.
UNCLASSIFIED
Lt Col Nadine Landrum/TCAQ PEO-T/ /14 Oct 16

71. DPS FY18 Notional Releases
UNCLASSIFIED
DPS FY18 Notional Releases
Release
Capability
4.0.0
SCR 6781 Non‐Temporary Storage
4.1.0
TSCR 7662 Siebel COTS Upgrade, TSCR 7427 Remove POP3 Mail Server TSCR 7788 LMS User Guides Not Displaying, TSCR 7280 Cleanup LMS Certs
4.2.0
SCR 5675 AAFES/NAF Functionality
4.3.0
TSCRs 7656, 7657, and 7658 WebMethods Upgrades TSCR 7661 Document Upload Anti‐Virus Service
4.4.0
SCR 7142 Destination SIT Approval on Delivery, SCR 6315 Multiple PPM Closeout
4.5.0
TSCR 7475 Document Management Integration in Shipment Management SCR 7272 DODIG Efforts Minimize Improper Payments
SCR 6642 Revised ‐ Reformatted Forms, SCR 6755 SDDC Revised Forms
4.6.0
SCR 7470 Kodiak to Cordova OTO Fix
SCR 7211 Change‐Update Effective Expiration Dates – COS 5 SCR 7220 TSP Financial Rep Delete Send ALL TSP Button SCR 7355 Intl Costing Engine for OTO type BOAT
SCR 7203 OTO Function Does Not Support OTO Process
4.7.0
TSCR 5798 EDI 848B for FACTS Interface, TSCR 7282 EDI 858B for GATES Interface TSCR 7403 GENTRAN Removal
4.8.0
SCR 7660 One CSS Question for NTSR Shipments, TSCR 7655 CSS Technical Migration SCR 6185 Automated Calculation of CSS, SPR Maintenance Release
4.9.0
TSCR 7448 TSP Data Services, TSCR 7493 Annual Data Archiving TSCR 7408 TOPS NTS Active Lots Transition to DPS
Together, we deliver.
UNCLASSIFIED
Lt Col Nadine Landrum/TCAQ PEO-T/ /14 Oct 16

72. Questions / Comments UNCLASSIFIED UNCLASSIFIED Together, we deliver.
Lt Col Nadine Landrum/TCAQ PEO-T/ /14 Oct 16

73. Lt Col Todd Jensen Director Personal Property Directorate
Surface Deployment and Distribution Command

74. Defense Personal Property Program (DP3)
International Association of Movers Annual Meeting & Expo
Lt Col Todd Jensen
SDDC Director of Personal Property

75. Household Goods (HHGs) Shipments
‘Peak of the Peak’
HHG Volume
367,154 DPS shipments FY16
(~430K total)
~41% of volume during Peak Season
150,047 DPS shipments in peak season
% ‘satisfied’ or better 2

76. Privately Owned Vehicle (POV) Shipments
‘Peak of the Peak’
POV Volume
28,183 vehicles shipped in peak season
~40% of volume during Peak Season
Met contract requirements for FY 2016
Reflects KPI standards 3

77. 2016 Rate Filing AAR Timeline What worked Issues and concerns
 Earlier start than previous years
Round 1 Dates 10 Jan – 20 Jan
Round 2 Dates 15 Feb- 22 Feb
What worked
 RFQ Workbench
Rankings available for TSP review for 31/2 days
 Backlog reports provided several weeks out
 TDL “live” 9 March with under 3,500 shipments in queue (vs 11K)
Issues and concerns
Multiple starts/stops with Round 2
 System Problem Reports 7417 and 7609, impacts suspended TSPs
 Database scripts and review process
 Impact of releases
 Currently testing for rate filing process
 Includes industry testers

78. Annual Battle Rhythm (Tentative)
Benefits of new timeline:
Stabilizes planning factors
Requires timely feedback
Lengthy TSP review of rankings before TDL goes live (new TDL avail NLT 3 Mar 17)
Avoids shipment queue buildup
Schedule flexibility
Summary of Rounds:
Rd 1 Open - 8 Jan 17
Rd 1 Close Jan 17
Rd 2 Open - 2 Feb 17
Rd 2 Close - 10 Feb 17
Considering appeal period timing

79. Proposed 2017 400NG & IT Changes
Increase the two (2) hour and three (3) hour waiting time by one (1) hour
Update DTR, 400NG and IT
Remove requirement for pre-approval for 210B/C
PPSO required to verify address delivery location for shipments that do not have a direct delivery address
Reduce crating/uncrating cost and realign to comparable to the international program…
Pack rate for service areas will be the same and the unpack rate will be reduced
GPA increase will be temporarily suspended
Add language to address US Bank Fee Adjustment
Disposition of Unclaimed SIT Property reference to see DTR Ch. 406
PPSO must contact warehouses in their AOR of any intent the dispose of unclaimed property…
Increase the two (2) hour and three (3) hour waiting time by one (1) hour
Update DTR, 400NG and IT
Enforcing Foreign Flag Reimbursement
Add language to address US Bank Fee Adjustment
Disposition of Unclaimed SIT Property reference to see Ch. 406
PPSO must contact warehouses in their AOR of any intent the dispose of unclaimed property…

80. Transportation Review Boards
TSP may be placed in “non-use” for a definite or indefinite period of time for specific incidents of unsatisfactory service or failure to perform, or a record or trend of unsatisfactory service or failure to perform in accordance with the terms of negotiated agreements tenders of service, GBLs, service agreements, or governing SDDC rules
Consideration includes whether administrative deficiencies “immediately threaten safety or security” of personal property shipments
Director of PP approves for personal property and NTS TSPs
Consult with OSJA prior to imposing non-use
If TSP disputes findings, a TRB is scheduled within 30 days of non-use imposition
TSP formally notified of basis for TRB
TSP has 14 days to reply, request delay, or notify SDDC of intent to present information in person or by phone. TSP or SDDC may request earlier hearing.

81. Transportation Review Board
Factors considered (include, not limited to):
Investigative reports (police, safety officials, safety/security contractors, Defense Investigative Service, etc.)
TSP’s written and oral presentation(s)
TSP's past performance
Special services provided by the TSP, which may be unavailable elsewhere
TSP’s responsiveness to SDDC’s concerns & corrective action taken by TSP
The financial condition of the TSP and the economic impact of disqualification
Performance history of TSP and affiliates
Determination:
Allow continued participating in DP3 with or without conditions
Disqualify the TSP for a designated period of time
If the TRB imposes any type of disqualification it must decide whether to suspend for a stated period with or without probationary conditions

82. Transportation Review Board
Appeals:
TSPs may appeal a TRB decision within 15 calendar days from receipt of decision letter
An appeal of a personal property or NTS TRB will be forwarded to the Chief of Staff, HQ Military Surface Deployment and Distribution Command, 1 Soldier Way, Scott AFB, IL 62225
Appeals will be independently reviewed and processed by personnel not substantially involved in the initial TRB decision
Recent TRBs
Below MPS
Falling below MPS in consecutive performance periods
Failed Financials

83. Transportation Review Board
Bottom Line:
Intended to be a transparent “due process” closely coordinated with our Staff Judge Advocate with the best interests of the Service Member (past and future) at the forefront

84. DP3 Improvement Operational Planning Team
Problem Statement:
The DoD’s end-to-end household goods value chain lacks the unity of effort and alignment required to
consistently produce high quality relocation services for Service Members, DoD Civilians and their Families.
Program Accountability
(SDDC PP)
Family Relocation Experience
(USTC J4-P)
Entitlements & Standardization
(OSD TP, P&R)
Automation (USTC PEO-T)
DP3
Operational Planning Team
Improved Customer Experience 11

85. Service Members, Civilians, & Families
Simplified & Equitable
Seamless Support
Service Members, Civilians, & Families
Optimal lead time
Desired End-State: A Fully Synchronized Personnel Relocation Enterprise

86. Working Timeline COA Implementation ~February 2017 TCCC COA Approval
January 2016 (TBD)
Personal Property GOSC
December 2016 (TBD)
Personal Property COCC
November 2016 (TBD)
Customer Focus Group
October 16 (TBD)
COA Development/Refinement
September – November 16
DP3 Working Group 16 September 16
TCCC Pre-Work Group IPR
9 September 16
SDDC CG 2-Star Invite Letter
9 September 16
Joint Service Team (JST) Brief
25 August 16
OSD OPT Inclusion
18 August 16
TCCC 16-Star Note
12 August 16
TCDC Problem Statement
5 August 16
Initial SDDC OPT formed
July 16

87. OTHER ITEMS OF CONCERN/INTEREST
US Bank TPPS Fee Change
Converted Lots (DTR Ch. 406 re-write)
Open Season

88. US BANK FEE FOR THE TPPS Third Party Payment System:
Unique discount fee associated to each TSP’s agreement with US Bank
Elimination of other fees U.S. Bank Freight Payment Service for Sellers Agreement
Language in the U.S. Bank Freight Payment Service for Sellers Agreement
Tender/tariff language for future fee adjustments
Consider individual agreements
SJA and TCJA recommendation to SDDC and USTRANSCOM leadership

89. SHIPMENTS CONVERTED TO CUSTOMER’S EXPENSE
DTR Chapter 406 – Storage
Updated language to clearly define the process for contacting the customer before converting
Standardize Business rules (DTR/400NG/IT)
Disposal of lot subject to Service Member’s Civil Relief Act
Payment process from the Services/DFAS on local voucher submission (in current process TO works with provider or involves the local KO for support if needed)
Requirements for agent to know what is required on the local voucher (i.e. 135B, 233A (unpacking), 210A, 520A, 521A, etc.)

90. POTENTIAL OPEN SEASON
Open Seasons conducted where capacity is needed as determined by SDDC
Approvals may be limited by number or criteria
Notional Interstate only
Potential Intrastate for limited areas
Difficulties in defining capacity
What is the right criteria?
How do we get to real capacity and not proliferate paper companies?
Agent relationships?
Soliciting Industry Input on Market and Selection Criteria

91. Open Season Criteria SDDC Regulation 55-4
Valid Standard Carrier Alpha Code (SCAC)
Registered in Third Party Payment System (TPPS)
Active in System for Award Management (SAM)
Active in Unified Carrier Registration (UCR)
Registered with Secretary of State
5 consecutive years of commercial experience
Active Operating Authority Motor Carrier (MC) or Freight Forwarder (FF) only

92. Open Season Criteria Cont
Cargo liability insurance minimum $50,000
Performance bond with minimum of $50,000
Financials with a minimum Debt to Equity Ratio of 4-to-1 and a Quick Ratio of 1-to-1
NOTE: Additional requirements to the SDDCR 55-4 will be included in the Open Season announcement

93. OPEN SEASON NOTIONAL TIMELINE
Post Update TSP Approved List to SDDC Website
1-20 October 17
TSP Presidents Apply for DPS Access
1-15 September 17
Open DPS For Open Season
31 August 17
Post Open Season Announcement
3-31 July 17
Post FR Notice for Comments
1-31 May 17
Finalize Requirements
10 February 2017
Gather Industry Input
9 Dec - 6 Jan 16
Initial Planning
2 December 16 20

94. QUESTIONS? 21