1. WE BRING DATA TO LIFE
INSIGHTS
TRANSFORM
IMPROVE

2. Who We Are
Genii Analytics are a team of professionals that are passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights they offer to clients. Built on over 200 years of combined experience in customer service and sales, the team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners.
Genii Analytics are a team of professionals that are passionate about customer service and sales. Our solutions have been developed to address the growing need for analytics and the insights they offer to clients. Built on over 200 years of combined experience in customer service and sales, the team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners.
Our goal is to provide transformational analytics geared at smart customer insights leading to predictive sales and service within your organisation. Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset happy – your customer. 2
WE BRING DATA TO LIFE

3. Why Analytics? Benefits of Analytics (VENTANA Research) 3
By 2020, information will be used to reinvent, digitalize or eliminate 80% of business processes and products from a decade earlier. By 2017, more than 30% of enterprise access to broadly based data will be delivered by insight companies, serving context to business decisions.
“Nucleus found that for every dollar a company spends on analytics, it gets back $ 13.01—1.2 times more than they got just three years ago” 3
WE BRING DATA TO LIFE

4. Our Offerings INSIGHTS TRANSFORM OPERATIONALISE 4
Interactive Analytics
Performance Dashboards
CEX Analytics
Predictive Analytics
TRANSFORM
OPERATIONALISE 4
WE BRING DATA TO LIFE

5. From Pain to Gain
Combine slides 6-7 into 1
Our R.A.P.I.D response team consists of Business Analysts, Data Scientists (PHDs), Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners

6. Journey to Predictive Customer Care
BIG DATA CONSOLIDATION
BIG DATA VISUALISATION
Built on Alteryx
Powered by Qlik and Tableau
Use Genii MDM to collect and manage multiple data sources into a single version of the truth
Use Genii View to visualise data dynamically with drill downs and full organisational reporting functionality
PREDCITIVE/PRESCRIPTIVE ANALYTICS
Use Genii IA to mine contact centre interactions
CORRELATION & INSIGHTS
PROACTIVE CUSTOMER CARE
Provide insights through the tools driven and powered by our data analyst team
Use Genii Text to mine multiple data sources including , CEX, VOC and social media
Leveraging AI and data modelling to predict business trends 8
WE BRING DATA TO LIFE

7. Transformational Analytics
Reduce Contact Volumes (First/Repeats)
Improve Operational Efficiencies (FCR/AHT/Repeats/Transfers)
Improve Customer Satisfaction (NPS/tNPS/CX)
Improve Agent Performance
Improve Workforce Utilisation
Improve Retention & Sales Performance
Monitor & Improve Compliance (FSB/PCI/FICA/TCF/POPI) 8
WE BRING DATA TO LIFE

8. Analytics Solutions Gold Platinum Consulting Predict ProAct
Genii MIS Analytics
Genii IA
(Interaction Analytics)
Genii CEX Analytics
(Customer Experience/NPS)
Genii AI
(Prediction Models)
Static Dashboards & Reports
+ Analytics & Insights
+ Operationalise
+ Predictions on basic KPI’s & SLA’s
Proactive Notifications to Management & Customers
Standard Analytics Dashboards
+ Insights
+ Operationalise
Predict Future Customer Interactions
Proactive Notifications to Customers to reduce calls
Standard Analytics Dashboards
+ Insights
+ Operationalise
Predict Future Causal Factors
Proactive Notifications to Management & Customers
Click and wipe setup for each offering
Standard Prediction Models
Advanced Prediction Models
+ Operationalise
Proactive Notifications to Management & Customers
Genii IQA
(Intelligent Quality Analytics)
Standard Quality with Insights
Quality Analytics with Correlation
+ Operationalise
Predict quality issues before they happen 8
WE BRING DATA TO LIFE

9. CONTACT US WE BRING DATA TO LIFE
Tel: JHB: | CPT: