1. cruise logistics

2. Hellmann Cruise History
2003 US warehousing provider for NCL, Including transportation and projects
2009 Warehousing provider for ResidenSea, global transportation management
Hellmann Cruise Logistics - Official HWL Industry Solution
2012 Awarded RCCL business: projects, air & Sea freight transportation, New Build, Vendor/Inventory Management
Premier global service provider - 1st Global Cruise Workshop

3. Our Markets & Network

4. Cruise Line Solutions
Hellmann has made the strategic decision to make serving the cruise industry a core competency
Our global footprint, combined with an integrated organization focused on the cruise industry using a single IT platform gives us the base from which to maximize the efficiency and lower costs over the entire supply chain.

5. Providing a complete range of services tailored to the cruise industry
Full forwarding & Customs Brokerage services
Dry-dock and new build projects
Inaugurals
Local & shipside pick-up and delivery
Project / oversized cargo
Warehousing and distribution
Vendor management
Cross-dock, consolidation, or pick from stock
Information technology solutions designed specifically for the cruise industry
Food and beverage (perishable) logistics
Reverse logistics: landed goods and offloads

6. Hellmann Contract Logistics
Developing and implementing tailor-made logistics solutions along the supply chain
Direct to consumer or business warehousing and distribution
Integrated technology capabilities
Dedicated, on-site, or multi-tenant operations
Cross-docking, transloading, and merging- in-transit
Vendor Managed Inventory (VMI)
Value driven consulting

7. Cruise Ports Serviced
This is representative of ports already serviced. In many ports we can provide ship-side delivery. We can also manage deliveries directly with the port agents to Manage that task for our client and provide consolidated billing.

8. Dedicated Cruise Services
Standard Logistics Services
Dry-Docks & New Builds
Import/export
Cargo and resource scheduling
Warehousing
Coordination with labor and equipment
International and domestic transportation
Experienced on-site personnel available
Vendor Management
Offloads/Landed Goods
Managing POs from source to ship
Shipside processing & pick-up
Direct vendor coordination
In-bond handling and customs clearance
Cargo consolidation
Ship-to-ship transfers
Coordination with vendors

9. Organization structured to support the cruise industry
Dedicated Cross Functional Team
Handling all services from transportation to brokerage
Integrated with Warehouse & Distribution Team
Senior Management Account Sponsor
Strategic partnership between Hellmann and our client's Senior Management
Ensures necessary resources are available
Ready access for quick decision making
Coordination of Global Resources
Development and deployment of global IT solutions
Coordination with Hellmann Offices worldwide

10. Control Tower Management Model
Dedicated and personalized team specialized in Cruise Line Logistics Support
Single Central Conduit for Communications and Customer Service
Consolidated resource for reporting and information gathering
Proactive problem solving and solutions development
Identification and deployment of Best Practices across the network
Standardization and quality control

11. Global Strategy
Global Control Tower
HAMBURG
Global Control Tower
MIAMI
ASIA Control Tower
Maintaining a Global Control Tower in Miami while building Centers of Expertise around the globe to more closely meet regional requirements

12. Cruise Logistics Brokerage Services
Hellmann’s staff is specially trained to handle Cruise Line cargo. Our brokerage Products & Services include:
Anti Dumping Entries – most commonly found on shipments containing machine parts for the vessel
Consumption Entries – for products returning from vessels or need in the US
Inbond Documentation – entries used for cargo transiting the US to a vessel or for cargo being withdrawn from a bonded warehouse to a vessel
Warehouse Entries – for product stored for further distribution to the vessels
FTZ Entries and Withdrawals – some local venders have FTZ cargo going to vessels
Warehouse Withdrawals – outbound entries from bonded warehouse to vessels (if applicable)

13. Cruise Logistics Brokerage Services
Hellmann offers a variety Customs Brokerage solutions, to meet all your clearance needs
Perishable Clearances – Hellmann has a specialized team which handles perishables and food items. This team operates on a 24x7 bases.
Peak and Project Staffing – Hellmann has the ability to bring in additional resources as needed to handle any spikes during a peak season or project.
Subject Matter Expertise– Hellmann employees more brokers and Cruise Line subject matter experts then any other broker in Miami / Port Everglades

14. Information Technology
Hellmann is steadily investing in Information Technology and follows an approach of using proprietary as well as state-of-the-art 3rd party systems in order to provide its customers flexibility, creativity, and speed through modern and innovative IT solutions.

15. Core Sites
OSNABRUECK, DE
MIAMI, US
Hong Kong, HK
As part of our contingency plan for the prevention of loss of information, Hellmann established three global core-sites. Each core-site can provide back-up to the others at a moment’s notice.

16. Hellmann Portal individual and direct access to your shipments:
Search for shipments with a large range of possible reference numbers
Group your most important shipments and be proactively informed through the Tracking Views
Monitor shipments on the Watchlist
Customize the Track & Trace to your needs
Choose from a variety of print and export functions

17. Bill of Delivery Search Artical Quality Status
evaluation of your transit times for national shipments
Enter your shipments and pickups
Access your quotes online
Transit Time Analysis
Freight Calculator
Transfer your shipments directly to Hellmann
Print your labels and loading lists
Order Entry
Utilize templates for fast order entry
Have your address book imported
Access documents directly from the archive, such as:
Airway Bill / Bill of Lading
Proof of Delivery
Archive Connection
Packing List
Invoices
Search for archived delivery orders and download them as PDF
Access reports to all your warehousing activities online
Use the following functions to retrieve more information:
Get transparency of your inventory as well as orders
Shipment Order Report
Bill of Delivery Search
Article Masterfile
Open Orders
Stock Inventory
Movement Statistics
Artical Quality Status
Road
Sea / Air
Warehousing

18. Our IT organization is structured towards the needs of our customers
Track & Trace
Warehouse Management
Document Archiving
Hellogic / Transoft
Inventory and quality control
Direct distribution of documentation
24/7 online access
Online portal
Global access
Customer defined search criteria
US Brokerage Systems
Years of archiving
ABI brokerage system
Purchase Order Monitoring
Information Systems Consulting
On line reporting tool – E-View
Hellmann eCHAIN
IS consulting
Milestone notification system
Online supplier bookings
Project management
EDI
IT solutions
Document management
Standardized data exchange
Rollback monitoring
All formats and common transaction are supported

19. IT Solutions specifically designed for the unique challenges of the cruise industry
Flexibility
Standard AMOS Interface
Receíve PO‘s with any item description
Visibility
No Prior Setup of items required
Web access
Portability
Automatic updates
Access data from anywhere
Control
No resident software installation required
Wireless (RF) based warehouse controls
Connectivity
Barcode tracking throughout the process
Receive PO‘s in any format

20. Values Services - Improved reporting and controls
Vendor Management
Delivery performance measures - On time deliveries
KPI’s by Vendor & Product - Backorders, Multiple deliveries
Information availability
Queries by date, PO, action, item
Efficiency measures
Container utilization
Automatic communications
Container manifests
Customs entries
Exception tracking

21. EDI Capabilities Transaction Description 110 163 210 214 312 315 350
Air Freight Details and Invoice
163
Transportation Appointment Schedule Information
210
Motor Carrier Freight Details and Invoice
214
Transportation Carrier Shipment Status Message
312
Arrival Notice (Ocean)
315
Status Details (Ocean)
350
US Customs Status Information
810
Invoice
832
Price / Sales Catalog
850
Purchase Order
856
Advanced Shipment Notice/Manifest
857
Shipment and Billing Notice
860
Purchase Order Request
861
Receiving Advice / Acceptance Certificate
940
Warehouse Shipping Order
943
Warehouse Stock Transfer Shipment Advice
944
Warehouse Stock Transfer Receipt Advice
945
Warehouse Order Confirmation
947
Warehouse Inventory Adjustment Advice
997
Confirmation Notice
Messages
Purchase Order
Sales Order
ASN
Status
Invoice
Format
ANSI X12
EDIFACT
XML
.csv
.txt
Communication
AS2
FTP
VAN

22. Supply Chain Collaboration
In a single web environment - sourcing and vendor management, procurement and order management, logistics and distribution, including event and performance management
Automated generation
of production orders
Creation of delivery notes
and transport orders
Vendor management
Exception reporting
Alert management
Quality management
Establishment of KPI
Performance tracking

23. Implementation Plan – Major Milestones
Kick-off workshop
Project Charter (Scope of Work documentation)
Contract (if required)
Account set-up
Portal
Reporting
etc.
IT Development (if required)
SOP Development
Training
SOP Rollout

24. Hellmann Advantages
We constantly strive to develop better, more efficient ways to do business through:
Experience: Recognized market leader with established history in logistics and 3PL solutions
Peace of Mind: supply chain integrity with complete visibility, compliance, and security
Sustainability: Environment centered solutions
Footprint: Global presence and market coverage
Warehousing: Comprehensive warehousing solutions within the Hellmann network
Service: Best in class customer care as integral part of our service strategy
Customer Management: Successful setup and management of customized solutions with dedicated personnel

25. Why Hellmann Strategic vision Industry focus
Proven experience / positive results
Global reach with personal service
Organization globally structured to provide Industry Support
Control Tower focuses global infrastructure with local service
Adding Value beyond moving cargo
Technology
Visibility
Added Services

26. How can we be of services to you?