1. Malawi Housing Corporation
Over a year has gone now since the Malawi leader President Prof. Arthur Peter Mutharika launched the Public Service Reforms program. A lot has happened since and Malawi is forging in the right direction. The reforms were premised on having a public service that is professional, effective and efficient. This article takes stock of what has happened, what ought to have happened and how the future looks like.
Malawi Housing Corporation is to this end implementing various reforms with a view to providing excellent and efficient service to its valuable tenants.
These reforms are:
Amendment of the MHC Act
Procuring of transaction advisory services
Upgrading the Property Management System
Expedite the construction of houses
Fast tracking maintenance of houses
Establishment of a dynamic website
Translation of tenancy agreement into vernacular languages
Introduction of customer service management system
Implementation of an anti-corruption hot-line
MHC CORE VALUES
Commitment to Attainment of Mandate
Quality Customer Care
Quality Product & Timely Service Delivery
Professionalism & Integrity
Zero Tolerance to Corruption
Recognition of Innovative Thinking
Encouraging Team Spirit
Equal Opportunities
Adherence to Safety & Health Standards
The Public Sector Reform Programme has been designed to facilitate reforms in several sectors including housing. The Public Sector Reform Commission, under the leadership of The Vice President, Right Honourable Dr. Saulosi C. Chilima, is championing the implementation of the reforms.
MHC

2. Team work to bring about efficiency & effective change
4. Upgrading the Property Management
System
Introduce electronic record keeping to support paperless office initiative thereby reducing costs.
Improve service delivery to the public by having an integrated system
Improve efficiency as the system will provide interaction with other service provider i.e. banks & tenants
5. Expedite the construction of houses
Construction of houses is one of MHC mandate but the corporation has failed to fulfil this mandate over the years because of luck of funds and other challenges which the corporation has been facing.
MHC intended to construct 2,500 houses by 2019.
This will ensure an increased number of beneficiaries for affordable houses.
6. Fast tracking maintenance of houses
This will ensure :
Improve customer satisfaction
Enhanced confidence from tenants and the general public
Provision of efficient and effective maintenance services
Reduced future cost of maintenance
Reduce safety and health risks
Appreciation of the investment and property values
Improved outlook of houses
INTRODUCTION
The Chairman Management & Staff of Malawi Housing Corporation are grateful to His Excellency The President Prof. Arthur Peter Mutharika and all parliamentarians for the passing of the MHC amendment bill in order to introduce provisions that will improve the service delivery of Malawi Housing Corporation (hereinafter referred to as “MHC”).
The passing of the MHC (amendment) bill by parliament has brought about excitement and enthusiasm to Management and Staff of Malawi Housing Corporation. MHC has for a very long time lagged behind in its’ efforts to improve service delivery for the benefit of all Malawians due to restrictions on the MHC Act of 1964.
1. MHC (AMENDED) BILL, 2016   
The bill will allow Malawi Housing Corporation to operate as a commercial entity
Provide MHC the mandate to improve service delivery to all stake holders.
Ensure MHC to be self-sustaining as a going concern
Allow MHC to raise funds by way of loans for development of land & buildings
Allow MHC to construct commercial buildings
MHC will enter into contracts for management of Government and private owned houses.
Introduce a change in the reference to the office of General Manager to that of Chief Executive Officer.
Allow MHC to carry out consulting service i.e. Survey , construction of commercial properties with government guarantying the loans
2. Establishment of a Research, Planning and
Development Department
Innovative ideas from the Research, Planning & Development department will ensure houses developed are in tune with customer desires.
Enhancement of the Corporation competitive edge
To ensure improved service delivery to the public
Ensure quality control in products provided by the corporation
3. Procuring of transaction advisory services
This will involve due diligence in all MHC operations
This will ensure efficiency for private individual
“planning” Vital in house construction
Team work to bring about efficiency & effective change

3. Close monitoring of Project by line Minitery & MHC Management team
DEMAND
 The reforms will assist MHC to be able to meet
the ever growing demand for decent housing for both private & public sector.
TASK FORCE
It is for this reason that a task force has been put in place to champion the implementation of the MHC amended act to the full.
MHC intends to maintain 1500 houses annually
7..Establishment of a dynamic website.
MHC intends to establish an efficient and dynamic website to act as an interactive tool between MHC, the public and potential clients
This will ensure
Improved visibility of the corporation
Provision of easier access to the organization services
Improved interaction with customers
Provision of timely information to current and potential clients
To promote and market the corporation
8. Introduction of customer service management
system
A customer service desk will enhance the relationship and interaction between MHC and its customers.
Customers and the public will be able to know where to go to register their complaints and also to inquire information about MHC.
9. Implementation of an anti-corruption hot-line
MHC believes that the anti-corruption helpline will:
enhance accountability and transparency in the corporation activities.
Raise awareness to the public on the position of the corporation in regard to corruption
Improve public trust and confidence
Reduce cases of fraud and corruption
Improve service delivery to the public
Safe guardie corporation’s assets
Close monitoring of Project by line Minitery & MHC Management team
These reforms will go along way in improve the corporate image ,Service delivery, financial position and efficiency.
House Construction in Ngumbe, Blantyre
Website :
Facebook: malawihousingcorporation