1. IS-62 Group Presentation
Ricky millard
Jacob rohrig
Is-62 carlos Martinez

2. TekPro pc “Home of the $99 computer repair”
75 Bullard Ave Suite 1 Clovis, CA 93612
Representative that we
spoke with was Warren

3. services Diagnosis Repairs
$40-$100 depending on the job
There is no charge for diagnosing the problem
Will only do soldering for simple items such as capacitors
When asked how does he determine the problem, he replied with “Using Common Sense”
Will also teach people on how to solder

4. Services Cont.
Will teach customers basic lessons about PCs such as soldering or using applications like PowerPoint
Virus Removal
Asked which tools he used, did not properly answer
Basic Clean-up
Networking
$40-$100
Does not offer networking services
Just goes in and out to get rid of junk and cleans up the PC

5. Services Cont. Installation
For fresh install of OS he will only do it if the customer has the product key
Will lead customers to the right path to order parts to be replaced
$40-$100
If the customer want a part replaced
Small installations, such as a PSU, would just be a small bench fee
For complex items, charges a flat fee plus a labor fee

6. Customer service & reviews
Yelp
28 Reviews with a 3 star average
“Warren is knowledgeable and gave me options on upgrades to my desktop unit. I am very satisfied with the work he had done.  If you have computer issues and looking for an honest and fair place to get your computer repaired then I would take it to TekPro's. There are no hidden fees. He will go out of his way to make things right and answer your questions.” -Gee O. 5 Stars
Dropped off PC laptop that wasn't booting up. They said 1 day, took over 1 week. They said hard drive was fine when I dropped off, picked it up with a new hard drive without them telling/asking me. Called a dozen times over the week, not 1 return call. How are they still in business?? –Terry M. 1 Star

7. Personal Experience Acknowledged us right away
Was more than willing to answer our questions
Even though he was busy multitasking he still helped
Asked a question about his hiring requirements
He looks for some one that is competent, uses common sense, is observant
Will ask you to restate what he was talking about to make sure you were paying attention
Someone who is strong at his weak points
Not looking for certificates or degrees