Presentation is loading. Please wait.

Presentation is loading. Please wait.

Facing Ethical Dilemmas in Banking I

Published byAlexis Ellis Modified over 6 years ago

Similar presentations

Presentation on theme: "Facing Ethical Dilemmas in Banking I"— Presentation transcript:

1 Facing Ethical Dilemmas in Banking I
Year One – Chief Retail Officer Perspective Mike Allen

2 Executive Banking School Roadmap
GROWING Capability Confidence Courage YEAR THREE Chief Executive Officer Perspective YEAR ONE Chief Retail Officer Perspective YEAR TWO Chief Financial Officer Perspective

3 Executive Banking School Roadmap
GROWING Capability Confidence Courage YEAR THREE Chief Executive Officer Perspective YEAR ONE Chief Retail Officer Perspective YEAR TWO Chief Financial Officer Perspective

4 Year One – Chief Retail Officer Perspective Retail Strategy Curriculum
Leadership Communication Leading the Retail Line of Business via a Balanced Scorecard Discovering Customer Segments & Consumer Behaviors Successfully Communicating & Advertising in Retail Banking Developing and Pricing Profitable Bank Products Modernizing & Optimizing Delivery to Meet Customer Requirements Facing Ethical Dilemmas in Banking Applying Concepts Learned to Today’s Market Chief Retail Officer Perspective

5 Year One – Chief Retail Officer Perspective Retail Strategy Curriculum
Leadership Communication Leading the Retail Line of Business via a Balanced Scorecard Discovering Customer Segments & Consumer Behaviors Successfully Communicating & Advertising in Retail Banking Developing and Pricing Profitable Bank Products Modernizing & Optimizing Delivery to Meet Customer Requirements Facing Ethical Dilemmas in Banking Applying Concepts Learned to Today’s Market Chief Retail Officer Perspective

6 This Session’s Critical Topics
Ethics and the Banking Industry Ethics and Customers Ethics and the Bank

7 Ethics and the Banking Industry

8 The Banking Industry’s Place
Ethics and the Banking Industry The Banking Industry’s Place What’s different between banks and other industries? Is ethical treatment more/less important? Culture across industries

9 Ethics and the Banking Industry
Stakeholders Take 5 minutes and list all of a bank’s stakeholders and what they are “owed”

10 Ethics and the Banking Industry
Stakeholders

11 Ethics and Customers

12 What is a Duty of Care? What is a duty of care?
Ethics and Customers What is a Duty of Care? What is a duty of care? What is owed to customers?

13 Ethics and Customers What is Duty of Care? The mortgage crisis is a clear instance of consumers who needed protection. There was predatory lending to people who didn't know what they were doing. ~Nassim Nicholas Taleb

14 Fiduciary Duty What is fiduciary duty?
Ethics and Customers Fiduciary Duty What is fiduciary duty? Is fiduciary duty owed to all customers? Is it owed to some? If so, who? It all comes down to knowing your client.

15 Suitability What is suitability?
Ethics and Customers Suitability What is suitability? Is a suitability analysis owed to all customers? Is it owed to some? If so, who? It all comes down to knowing your client.

16 Ethics and Customers Know Your Client What is needed to be able to provide a suitability standard to knowing your client? Elements of knowing your client: Personal and financial circumstances Risk tolerance Financial knowledge and experience

17 Know Your Client General Human Behavioral Characteristics
Ethics and Customers Know Your Client General Human Behavioral Characteristics Failure to understand the odds Misunderstanding financial risk Complexity and the magical number 7 Anchoring and reactions to framing Animal spirits (hubris) And on and on and on… To take advantage of or to protect and serve?

18 Questions

19 Year One – Chief Retail Officer Perspective Retail Strategy Curriculum
Leadership Communication Leading a Profitable Retail Line of Business Discovering Customer Segments & Consumer Behaviors Successfully Communicating & Advertising in Retail Banking Developing and Pricing Profitable Bank Products Modernizing & Optimizing Delivery to Meet Customer Requirements Facing Ethical Dilemmas in Banking Applying Concepts Learned to Today’s Market Chief Retail Officer Perspective

20 Executive Banking School Roadmap
GROWING Capability Confidence Courage YEAR ONE Chief Retail Officer Perspective YEAR THREE Chief Executive Officer Perspective YEAR TWO Chief Financial Officer Perspective

Download ppt "Facing Ethical Dilemmas in Banking I"

Similar presentations

Credit portfolio risk management A.N. K. Mizan. Risks faced by the banks Credit Risk Interest Rate Risk Liquidity Risk Price Risk Foreign Exchange Risk.

Credit portfolio risk management A.N. K. Mizan. Risks faced by the banks Credit Risk Interest Rate Risk Liquidity Risk Price Risk Foreign Exchange Risk.
Credit Card Business. Where Do Cards Fit? Consumer Banking Needs.

Credit Card Business. Where Do Cards Fit? Consumer Banking Needs.
Building Trust and Sales Ethics Module Two. The Importance of Trust An Expert’s Viewpoint: Gary Schliessman, owner of Schliessman and Associates has been.

Building Trust and Sales Ethics Module Two. The Importance of Trust An Expert’s Viewpoint: Gary Schliessman, owner of Schliessman and Associates has been.
Case Study: United States John Hurley, Director, U.S. Treasury Session 1: Financial Education and Consumer Protection Strategies: Complementary Foundations.

Case Study: United States John Hurley, Director, U.S. Treasury Session 1: Financial Education and Consumer Protection Strategies: Complementary Foundations.
Principles of Marketing Lecture-40. Summary of Lecture-39.

Principles of Marketing Lecture-40. Summary of Lecture-39.
UNDERSTANDING ETHICAL MARKETING BEHAVIOR Corporate Culture and Expectations  Corporate Culture Whistle-blowers Whistle-blowers  Code of Ethics Code of.

UNDERSTANDING ETHICAL MARKETING BEHAVIOR Corporate Culture and Expectations  Corporate Culture Whistle-blowers Whistle-blowers  Code of Ethics Code of.
Learning Unit 2 The Micro Environment. Outcomes Describe vision statement Characteristics of a vision statement Vision translated to mission statement.

Learning Unit 2 The Micro Environment. Outcomes Describe vision statement Characteristics of a vision statement Vision translated to mission statement.
Total Quality, Competitive Advantage, and Strategic Management

Total Quality, Competitive Advantage, and Strategic Management
Product Officer Functional Lecture

Product Officer Functional Lecture
Key Issues What is retail strategy statement

Key Issues What is retail strategy statement
Live Bank Case Study.  Applying CBA Executive Banking School learning objectives to a Live Case Study on a current relevant topic  Applying Retail Bank.

Live Bank Case Study.  Applying CBA Executive Banking School learning objectives to a Live Case Study on a current relevant topic  Applying Retail Bank.
Marketing Officer Functional Lecture. 22 Executive Banking School Objectives Retail Strategy Customer acquisition Branding & marketing Product & pricing.

Marketing Officer Functional Lecture. 22 Executive Banking School Objectives Retail Strategy Customer acquisition Branding & marketing Product & pricing.
Competing For Advantage Part IV – Monitoring and Creating Entrepreneurial Opportunities Chapter 12 – Strategic Entrepreneurship.

Competing For Advantage Part IV – Monitoring and Creating Entrepreneurial Opportunities Chapter 12 – Strategic Entrepreneurship.
Chief Retail Officer, Chief Financial Officer, and Business Plan Functional Lecture Mike Allen.

Chief Retail Officer, Chief Financial Officer, and Business Plan Functional Lecture Mike Allen.
AIBA The People Side of Risk Management & Compliance

AIBA The People Side of Risk Management & Compliance
Preparing a business plan Workshop APL Leading a business Drives and values Context Actions Leadership styles.

Preparing a business plan Workshop APL Leading a business Drives and values Context Actions Leadership styles.
Preparing A Business Plan. Objectives By the end of this topic, you should able to understand: 1) Definition a business plan 2) the important of BP 3)Major.

Preparing A Business Plan. Objectives By the end of this topic, you should able to understand: 1) Definition a business plan 2) the important of BP 3)Major.
Delivery Functional Lecture. 2 Executive Banking School Objectives Retail Strategy Customer acquisition Branding & marketing Product & pricing Delivery.

Delivery Functional Lecture. 2 Executive Banking School Objectives Retail Strategy Customer acquisition Branding & marketing Product & pricing Delivery.
Original Picture by mrhappy Building a Global Bank Some personal views Simen Munter, Chief Executive Officer, Kazakhstan BTA Conference 2008.

Original Picture by mrhappy Building a Global Bank Some personal views Simen Munter, Chief Executive Officer, Kazakhstan BTA Conference 2008.
CEP Job Research Junior Derivatives Trader. Job Nature responsible for the execution of hedges for the banks’ portfolio create monitor and maintain hedge.

CEP Job Research Junior Derivatives Trader. Job Nature responsible for the execution of hedges for the banks’ portfolio create monitor and maintain hedge.

Similar presentations

Ads by Google