1. 1.7 Delta Readiness Training
Cisco® Smart Care Service
Send your Smart Care Portal & QUE Training inquiries to:

2. Before You Begin
This PPT deck is the actual material used to present the live 1.7 Delta Pre-Release Training Sessions to Smart Care Partners.
To review the material, be sure to use the Slide Show / View Show feature due to the extensive layering and animations used.
To replay a recorded live session, please use this link (1 hour, 10 minutes)
PLEASE NOTE: If you intend to present this material to others, speaker notes and animation cues are included in the notes section of most slides.

3. Cisco Smart Care Service
Welcome to the Smart Care 1.7 Delta Readiness Training.
Cisco Smart Care Service
1.7 Delta Readiness Training

4. Smart Care 1.7 Release: Friday, April 1st
(click) We begin with the release date for 1.7
As per usual, the release will begin Friday evening, the 1st – and it will be completed and ready to go on Monday morning, April 4th

5. Agenda Commerce Changes Serviceability Enhancements
Contract Start Date
Ultimate Contract Value
Ignored Devices
Serviceability Enhancements
Tracking Quote Requests
Service Level Changes
Appliance Connectivity
Appliance Trace Logs
New Device Support for 1.7
Cisco Smart Services Bureau
Next, our agenda.
We have a number of commerce changes and serviceability enhancements that I think you’ll find useful and supportive to your efforts. As we go through them, we will describe each change and show any related visual or functional changes to either the Smart Care portal or QUE tool interface.

6. LESSON 5: How to Import an Estimate
Smart Care
Release 1.7
Commerce Changes
Contract Start Date
So let’s begin with a change to the Contract Start Date guidelines.

7. Contract Start Date Brief Description of Change: Benefits:
Reference:
MQC 2833
Contract Start Date
Brief Description of Change:
The Desired Contract Start Date (on the Request for Quote or Renewal Request for Quote page) now allows and limits start date requests to 90 days in the future
Before SCS 1.7: Restriction was 60 days
Benefits:
Sets proper expectations at time of quote request
Facilitates fiscal planning 90 days out
Aligns with Cisco policy
Benefits –
Sets proper expectations at the time of submitting the request for quote – and that is supported by some changes to the portal that we will show you.
Facilitates a 90-day window for fiscal planning
And, this change aligns with Cisco policy across other offerings
Now let’s take a look at portal changes.

8. Related Portal Changes (Contract Start Date)
Here we have a Request for Quote or estimate page from the portal – now let’s take a closer (CLICK) look at the Desired Contract Start Date field.
(CLICK) The first change is the note underneath the start date field indicating the 90 days.
(CLICK) Also notice the new active Help link, which brings up a window explaining not only the 90 day limit, but all guidelines around contract start dates.
Portal Change Summary (Request for Quote and Renewal pages):
New Note under the Start Date field
New Help pop-up window explaining guidelines
On calendar, Start Date selection beyond 90 days from current date is disabled

9. Related Portal Changes (Contract Start Date)
If current date is March 10, 2011
Dates > 90 days from current date are disabled
Next, the calendar. The Start Date selection beyond the 90 day guideline is now disabled.
So, for example, if the current date is (CLICK) March 10, 2011, then dates beyond the 90 day mark (CLICK) are grayed out and disabled.
Any questions?
Let’s move on
Portal Change Summary (Request for Quote and Renewal pages):
New Note under the Start Date field
New Help pop-up window explaining guidelines
On calendar, Start Date selection beyond 90 days from current date is disabled

10. LESSON 5: How to Import an Estimate
Smart Care
Release 1.7
Commerce Changes
Ultimate Contract Value (UCV)
Next, we address the most exciting change – an enhanced quoting process called “ultimate contract value” or UCV – which simplifies quoting for devices covered by other Cisco Services such as SMARTnet.
We are confident that this improvement generate new revenue opportunities while
providing predictability and promoting a positive customer experience.
And we will spend a considerable amount of time focusing on ultimate contract value – what it is, what it means, and how it impacts both the Smart Care portal and the QUE tool.

11. Ultimate Contract Value (UCV)
Reference:
MQC 2801
CSCtj94170
Ultimate Contract Value (UCV)
Brief Description of Change:
Devices with existing coverage are now included in Smart Care quotes, upfront and on a prorated basis
Before SCS 1.7: Covered devices were not included in original contract but were added via True Up when other coverage ended
Benefits:
Significantly reduces true-ups and invoicing, simplifying contract maintenance
Helps partners and customers accurately plan and budget for the full contract term
Ensures seamless coverage for devices moving from other services to Smart Care
Ultimate contract value, in a nutshell, means that the initial quoting process will now include up-front and prorated costs covering devices that may roll into Smart Care later in the contract term.
Before 1.7 –
So this simplified “ultimate contract value” process significantly reduces
true-ups for inventoried or known devices covered by other Cisco Services and also reduces the number of invoices.
True-ups will now be generated when new devices are added, when devices are validated after the initial quote, or when devices “error out” and get validated and added to the network after the initial contract.
This improvement also helps partners and customers more accurately plan budgets for the full contract term, and
It further ensures seamless coverage for devices moving from other services to Smart Care.

12. What is Ultimate Contract Value (UCV)?
Devices Currently Uncovered
(Full Price)
Ultimate Contract Value
Devices Currently Covered
(Prorated Price)
Now let’s take a visual look to help us understand this improvement
Ultimate Contract Value, (CLICK) is the price of coverage for:
Devices currently uncovered (charged at full price) PLUS
Devices currently covered by another service offering (charged at a prorated price)
It’s important to note that devices with current coverage that will now be included in quotes are those (CLICK) devices specifically due to expire during the Smart Care contract term
This also means identified devices are:
(CLICK) Automatically rolled onto the Smart Care contract when their current coverage expires.
And (CLICK) charges are limited to the duration of Smart Care coverage
Devices due to expire during the Smart Care contract term
Automatically rolled onto Smart Care when current coverage expires
Contract charges only for the duration of Smart Care coverage

13. Ultimate Contact Value (UCV)
So…..
Smart Care coverage will begin 06/30/2011 for these three devices.
So looking at the process beginning with the customer’s Device Inventory, we can say that, for example, the SMARTnet devices listed here will be included in the quote, but will be prorated appropriately – as per their end date (CLICK). In this example, the devices listed will roll onto Smart Care (CLICK) on June 30, 2011.
Let’s look at other Smart Care portal changes related to ultimate contract value.
…these SMARTnet devices will be quoted (but prorated)

14. Related Portal Changes (Ultimate Contact Value)
Value = Devices currently uncovered + devices with coverage (before proration)
Here is the RFQ page.
The first change is the label (CLICK) – what used to be called Provisional Quote is now labeled Provisional Estimated Price
So this is more accurate with ultimate contract value, since this is an estimate versus a quote, (CLICK) and it is before proration is applied to devices with coverage.
There is also an addition to the notes, (CLICK) explaining ultimate contract value – and the fact that devices with existing coverage are included and rolled on to Smart Care as coverage expires.
Portal Change Summary (Request for Quote and Renewal pages):
Changed Provisional Quote to Provisional Estimated Price
Added statement regarding devices with coverage to the Note

15. Related Portal Changes (Ultimate Contact Value)
Ultimate Contract Value also impacts the Quote Progress Report page.
In fact, there are a number of changes to this page with 1.7, which we will cover later in the presentation, but for now we are focused on UCV. (CLICK)
These 2 examples are still in progress, which is indicated by the asterisks in the quote lines column – and this is a new feature by the way, with a note at the bottom of the page letting you know the details are not yet available and to check back later.
However, when the process is complete, the Total Estimated Value column will align with the ultimate contract value – in other words, it will reflect that amount.
When the process is complete, and the Details link becomes active, we can see further alignment (CLICK).
As you can see in this example, the quote lines clearly indicate which devices are included fully and which are prorated.
Finally, the note at the bottom of the page has been added, once again reminding us about devices with coverage being included on a prorated basis and rolling onto Smart Care as their coverage expires.
Next, Dawn is going to talk us through a couple of real-life examples for ultimate contract value, and then Rita will take us through the changes in the QUE tool related to ultimate contract value.

16. Ultimate Contract Value – Initial RFQ
Scenario: The network has both covered and uncovered devices. Premium service is requested on some devices. Requested contract start date is 3/15/11.
In this example:
Devices 3 and 4 are included on the initial contract.
They are in SIGNED status until 4/3/11, when they switch to ACTIVE status.
The customer is charged for a network weight of 6 for the period 3/15/11 to 4/2/11, and a network weight of 8 for the remainder of the contract term.
No true up is generated for the covered devices during the contract term.

17. Ultimate Contract Value – Pricing
PRICE CALCULATION SUMMARY
NBD:
Network is at CNL1 5-7 price band for 32 days (21-Mar-11 through 21-Apr-11)
Prorated amount = $1950 * 32 days = $170.96
Network is at CNL price band for 334 days (22-Apr-11 through 20-Mar-12)
Prorated amount = $2930 * 334 days = $
Total NBD list price = $
Premium:
Coverage period for both premium devices is 334 days (22-Apr-11 through 20-Mar-12)
Device 1 premium uplift amount = $1662 * 334 days = $
Device 2 premium uplift amount = $ 252 * 334 days = $
Total Premium list price = $
Total Initial Quote List Price = $4598
Pre-Ultimate Contract Value Pricing:
NBD = $1950
Premium = $1746
Total Initial Quote List Price = $3696
First Quarter NBD True-up = $902

18. Ultimate Contract Value – Renewal
Scenario: The network has devices to be renewed, as well as devices currently covered on other services due to end during the renewal period. Premium service is requested on some devices. Requested contract start date is 3/21/12..
In this example:
Devices 1 – 4 are renewed
Devices 5 and 6 are included in the renewal as supplemental devices. They are added to the contract with a start date of 7/1/12. Proration for these devices is applied as necessary
No true up is generated for these devices during the renewal term

19. Additional Points Initial: Renewal:
If a covered device that is included on the initial quote will cause the network to go to a higher technology level, the charge for the higher tech level will be effective for the entire contract term and will not be prorated.
Renewal:
If there are uncovered devices that were added to the network just before renewal and they have NOT been added to the Smart Care contract already, they will NOT be included in the renewal quote. This is the same as pre Only devices that have active non-Smart Care coverage ending during the renewed contract term will be automatically added to the renewal quote.

20. Ultimate Contract Value: QUE Changes Estimate Dashboard, Estimate Pages, Search Estimate Page
Initial Price and Ultimate Price columns…
Like Smart Care, QUE now reflects Ultimate Contract Value.
The QUE Interface has changed in several ways.
On the Estimate Dashboard, certain Estimate pages, and the Search Estimate page,
the Initial Price and Ultimate Price columns…

21. Ultimate Contract Value: QUE Changes Estimate Dashboard, Estimate Pages, Search Estimate Page
…are replaced with the Provisional Estimated Price column.
…have been replaced with the Provisional Estimated Price column.

22. Ultimate Contract Value: QUE Changes
Provisional Estimated Price
Is the service coverage price today for both covered and uncovered devices
Includes devices with existing coverage on a pro-rated basis beginning the day after the existing coverage expires through the end of the contract
Charges the customer up front for devices that will roll into Smart Care coverage during the term of the contract
What is Provisional Estimated Value?
Is the service coverage price today for both covered and uncovered devices
Includes devices with existing coverage on a pro-rated basis beginning the day after the existing coverage expires
Charges the customer up front for devices that will roll into Smart Care coverage during the term of the

23. Ultimate Contract Value: QUE UI Changes Estimate Page
Description/data requirement of true-up calculation is changed.
‘Total Annual Price’ row heading is changed to ‘Total Price’
“Existing coverage end date is required for calculating a pro-rate Smart Care.”
Description/data requirement of true-up calculation is changed.
This enables QUE to pro-rate costs through the end of the contract term.
‘Total Annual Price’ row heading is changed to ‘Total Price’ Why? Because the Total Price now includes pro-rated costs through the end of the contract, which may be multi-year. “Total Price indicates the total network price at that quarter, prorated to the term of the contract.”

24. Ultimate Contract Value: QUE Changes True Up Summary → Estimate Detail
The True up Summary tab is renamed Estimate Detail.
Total Price in the Initial True-up Period column is the total network price at that quarter, including prorated amounts for devices coming under Smart Care coverage during to the term of the contract.
Notice the True up Summary tab has been renamed Estimate Detail. Why? Because True-ups will be dramatically reduced.
Total Price in the Initial True-up Period column is the total network price at that quarter, including prorated amounts for devices coming under Smart Care coverage during to the term of the contract.

25. Ultimate Contract Value: QUE Changes Estimate Detail
The quarterly true up price is included in the Initial True Up Period Total Price.
Each quarter shows the breakdown of the price and devices coming under Smart Care coverage.
The quarterly true up price is included in the Initial True Up Period Total Price.
Each quarter shows the breakdown of the price and devices coming under Smart Care coverage.

26. Ultimate Contract Value: QUE Changes Estimate Detail
Devices and quantities rolling into Smart Care coverage for each quarter are listed, as well as the NBD or premium price.
Multi-year contracts will display all quarters based on the term selected.
Devices and quantities rolling into Smart Care coverage for each quarter are listed, as well as the NBD or premium price.
Multi-year contracts will display all quarters based on the term selected.

27. Ultimate Contract Value: QUE Changes Estimate, Estimate Detail, Renewal Summary Pages
Newly appended disclaimer message is displayed for Ultimate Contract Value and IPS coverage:
“Device with existing coverage is included in the estimate on a pro-rated basis. The devices will be rolled into Smart Care contract after the existing coverage expires. Smart Care service does not provide entitlement for IPS signature updates for devices and modules that are capable of performing IPS function. Please purchase alternative coverage instead for devices where you need IPS signature entitlement and exclude them from Smart Care.”
Some additions to the disclaimer message addresses Ultimate Contract Value and IPS coverage.
“Device with existing coverage is included in the estimate on a pro-rated basis. The devices will be rolled into Smart Care contract after the existing coverage expires. Smart Care service does not provide entitlement for IPS signature updates for devices and modules that are capable of performing IPS function. Please purchase alternative coverage instead for devices where you need IPS signature entitlement and exclude them from Smart Care.”
Note that the QUE tool will not flag devices with IPS (Intrusion Protection Service) signature entitlement. This disclaimer will be displayed regardless of whether or not you have selected any of these devices.

28. Ultimate Contract Value: QUE Changes Initial Estimate Import Templates
In both Excel and PDF, Initial Price and Ultimate Price columns are replaced with the Provisional Estimated Price column.
In the import templates, there are also changes related to ultimate contract value…
On the Initial Estimate Import template, both Excel and PDF, Initial Price and Ultimate Price columns are replaced with the Provisional Estimated Price column.

29. Ultimate Contract Value: QUE Changes Estimate Detail Import Template
Title changed from True-up Detail to Estimate Detail.
Message explains Total Price
and adds IPS disclaimer text.
“Total Price indicates the total network price at that quarter, prorated to the term of the contract.”
“Smart Care does not provide entitlement for IPS signature updates for devices and modules that are capable of performing IPS function. Please purchase alternative coverage instead for devices where you need IPS signature entitlement and exclude them from Smart Care.”
The title of the True-up Detail Import Template is changed to Estimate Detail.
Message explains Total Price
and adds IPS disclaimer text.

30. Ultimate Contract Value: QUE Changes Renewal Detail Import Template
Message explains Total Price and adds IPS disclaimer text.
“Device with existing coverage is included in the estimate on a pro-rated basis. The devices will be rolled into Smart Care contract after the existing coverage expires. “
“Smart Care does not provide entitlement for IPS signature updates for devices and modules that are capable of performing IPS function. Please purchase alternative coverage instead for devices where you need IPS signature entitlement and exclude them from Smart Care.”
On the Renewal Detail Import template, the message adds similar text about Total Price and the IPS disclaimer text.

31. Ultimate Contract Value
QUESTIONS?

32. Ultimate Contract Value – Q&A Resource
To close out this section, I wanted to let you know that a new Question and Answer resource document, specific to ultimate contract value, has been posted on the Partner web site, under the Resources tab – and here is the url.

33. LESSON 5: How to Import an Estimate
Smart Care
Release 1.7
Commerce Changes
Ignored Devices
Ignored Devices is yet another enhancement intended to simplify your quoting cycle.

34. Ignored Devices Brief Description of Change: Benefits:
Reference:
MQC 2798
CSCtj94135
Ignored Devices
Brief Description of Change:
Device status of “ineligible” is changed to “ignore” meaning that eligible devices on a customer’s network can be covered and contract can be renewed
Before SCS 1.7: If a Partner added an ineligible device to a network, eligible devices were covered, but contract was marked DNR (do not renew)
Benefits:
Reduce quote cycle time and help partners streamline the process, minimize confusion, and improve accuracy
Improve accuracy by allowing quotes to continue through the quoting process as ignored devices will not trigger DNR and not stop the RFQ process.
Essentially, prior to 1.7, if a partner added an ineligible device to a network, the eligible devices were covered, no problem, during the initial contract period – however, the contract was marked DNR or do not renew, so renewal was problematic.
Now, the device status of ineligible has been changed to ignore and with this new designation, the contract for eligible devices can be renewed without issue.

35. Related Portal Changes (Ignored Devices)
Discovery – Ineligible device no longer appears under Device Classification column
Ineligible alerts/messages will no longer appear on:
Discovered Devices page
Device Inventory page
Review Quote or Renewal Quote pages
Pre-1.7 Reports  Business Reports  Administrative Summary (sub-report) displayed the Ineligible Devices.
Will now display a list of Ignored Devices
Ignored Devices and the QUE tool

36. Ignored Device Status Overview: QUE
As in Smart Care 1.7:
Products that are not eligible for Smart Care support have a status of “Ignore.”
The tool ignores them and calculates the estimate without them.
“Entered product is not supported by Smart Care.
This device will not be part of estimate calculation.
QUE has also adopted the ignored device status so estimates can go through despite that devices that are not eligible for Smart Care support.
Products that are not eligible for Smart Care support have a status of “Ignore” in the Service Quote Upload and Estimates Tool.
The tool ignores them and calculates the estimate without them.
When you enter a product that with a status of Ignore, this is how iti looks and the message that is displayed.

37. Serviceability Enhancements
Smart Care
Release 1.7
Serviceability Enhancements

38. Tracking Quote Requests
“Thank you for submitting the quote request (RFQ ID – ). You will receive a status update on this quote request with 48 hours, giving you the quote status.”
The first enhancement to talk about is the addition of RFQ ID numbers.
Beginning in 1.7, when you submit an RFQ, (CLICK) a message appears at the top of the page, indicating a unique ID # for that submission.
As additional RFQs are submitted for a network, we’ll track each one with an ID. And, you will have the option to override the previous RFQ # or retain the original. At that point you will see this (CLICK) Save Changes pop-up window.
This enhancement enables partners to generate quotes that reflect the latest customer inventory.
In addition, unique IDs for each quote request (CLICK) enhance your ability to track them on the Quote Progress Report page, as shown here. Notice there is also a new search field for RFQ ID.
So in summary, (CLICK) you can now track your RFQs by a unique ID # and (CLICK) search by RFQ #. You can also choose to (CLICK) override one RFQ over another, or (CLICK)retain the original.
Summary
Track your RFQs by ID #
Search by RFQ ID #
Override one RFQ over another
Choose to retain the original

39. Quote Progress Report
We’ve already seen the most significant changes on the Quote Progress Report, but just briefly, let’s talk about enhancements to both searching and sorting capabilities.
First, the additional search features.
(CLICK) We have added a search by Customer Name, as well as the RFQ ID search I mentioned earlier. Next, we have expanded the selections for searching by (CLICK) either Status
Or (CLICK) Quote Type.
So I might search by Type –
For example (CLICK) here is a search by the Quote Type of Renewal …..
And (CLICK) here is a search by the True Up Quote Type
Or, I might search by status or some combination of status and type
Here’s (CLICK) an example of a search for Initial Quote types s with a Status of Quote Created
Second, (CLICK)let’s view the additional sort features.
In this example, I have already searched (CLICK) for a Validation in Progress status, and Initial Quote Type
(CLICK) Each of the these columns can now be used to sort the information.
So let’s say we want to sort by the RFQ ID – (CLICK) – if you hover over the column heading, you see it becomes active – so click to sort…. (CLICK)
And you can see, the column has been resorted - in descending order. You can use (CLICK) the small arrow that becomes visible in order to reverse the sort to ascending order.

40. Service Level Change on Initial RFQ
This enhancement supports changing service levels on an initial RFQ.
So, on an Initial quote for a CNL1 contract, you can select a higher service level, such as Call Manager from the set of radio buttons (CLICK), and produce a quote at CNL3 or 4 levels, according to the selected technology.
When you make this selection, the (CLICK) network level, weight, and pricing is updated, and you receive (CLICK) this message on the RFQ page – which instructs you to Click the RFQ (CLICK) button again, and to use the Add Device Manually page to officially add it to your inventory.
By the way, if you choose to change your service level you might also receive the same Save Changes pop-up window that we showed you a moment ago – asking whether you want to override the quote request in progress.
(pause)
Prior to 1.7, if you changed the service level, the estimate page showed the higher technology level, but the quote remained at the CNL1 level.
So with this enhancement, you can select a higher technology level and receive quotes at that level, creating a smoother, more consistent experience – and it certainly provides more flexibility and upsell capability
“Your answers have caused the estimated technology level of the customer to change from Level 1 to Level 4. Recalculated the Initial estimate based on a customer network of Level 4. Click Request for Quote button again. Use the Add Device Manually page to add the appropriate Product ID for your software product.”

41. Appliance Connectivity
Appliance Connectivity – Prior to this release, when the Smart Care appliance looses connectivity with the Smart Care portal, partners were not automatically notified. The only way for you to know about the loss of connectivity, was to login to the portal and click on Service Control panel.
With this release, a variety of appliance connectivity features have been added.
First – notification. Now, from the (CLICK) Personal Profile menu, there is a new submenu selection – Appliance connectivity notification preferences. (CLICK) So from this page, you can opt to receive notification.
In addition, there are a number of places in the portal itself that will alert you when a connectivity issue occurs.
Alerts will appear on the (CLICK) Dashboard – notice the new column and the icon indicating lost connectivity.
Alerts will also appear on the (CLICK) Services page. And finally, connectivity is clearly (CLICK) indicated on the Manage Appliances page.

42. Appliance Trace Logs
The final serviceability enhancement to talk about is Appliance Trace Logs
Partner users are now able to access and download the device trace and appliance log files from the portal and send it to Cisco Support for debugging and diagnostics.
And this will be supported in both software and hardware clients.
However, this feature will be enabled only if the Smart Care appliance is installed, registered, assigned, and enabled, and the software version of the appliance is upgraded to the Smart Care 1.7 version or later.
You can enable the device trace in Client by clicking on the “Enable Trace Log” button in the “Manage Appliance” Page. This will post the request to the Smart Care Client to enable the trace.
Once the trace is enabled in the Client the “Enable Trace Log” button text will be changed to “Disable Trace Log”. Also a new row will be displayed on this page = the “Trace History” table (CLICK) shown here. The “Start Time” column of this row will show the timestamp the trace was enabled in the Client. The “Download” column will show “Trace in Progress”. Other columns will be empty for trace session in progress.

43. Device Support Smart Care Release 1.7 New Device Support
Next, we list the new device support for 1.7

44. New Device Support for 1.7 3800 3900ISR C2360 N7000 7200 7300 1900ISR
C3845-BRDLSS/K9
3900ISR
C FXS/K9
C2360
WS-C TD-S
N7000
N7K-C7010
N7K-C7010=
7200
CISCO7204VXR=
CISCO7206VXR=
CISCO7201
7300
CISCO7301
CISCO7304
1900ISR
CISCO1921/K9
CISCO1921-SEC/K9
C1921-4SHDSL/K9
CISCO1921-ADSL2/K9
CISCO1921-MS/K9
CISCO1921-T1SEC/K9
C1921-ANXM-3G-K9
C1921-ADSL2-M/K9

45. New Device Support for 1.7 AIR110A AIR1040 AIR12U C4500 C4KFXD
AIR-AP1121G-A-K9-5
AIR1040
AIR-AP1042N-A-K9
AIR-AP1042N-C-K9
AIR-AP1042N-E-K9
AIR-AP1042N-I-K9
AIR-AP1042N-K-K9
AIR-AP1042N-N-K9
AIR-AP1042N-P-K9
AIR-AP1042N-S-K9
AIR-AP1042N-T-K9
AIR-AP1041N-A-K9
AIR-AP1041N-E-K9
AIR-AP1041N-P-K9
AIR-LAP1042-NBULK
AIR-LAP1042N-I-K9
AIR-LAP1041N-E-K9
AIR-LAP1041N-A-K9
AIR-LAP1041N-P-K9
AIR-LAP1042N-A-K9
AIR-LAP1042N-C-K9
AIR-LAP1042N-E-K9
AIR-LAP1042N-K-K9
AIR-LAP1042N-N-K9
AIR-LAP1042N-P-K9
AIR-LAP1042N-S-K9
AIR-LAP1042N-T-K9
AIR12U
AIR-LAP1262N-I-K9
AIR-LAP1262N-T-K9
AIR-LAP1262N-S-K9
C4500
WS-C4507R+E
WS-C4510R+E
C4KFXD
WS-C4948E
WS-C4948E-E
WS-C4948E-S
WS-C4948E-F
WS-C4948E-F-S
WS-C4948E-F-E

46. New Device Support for 1.7 WAAS PIX CCA WPHONE GATEWAY 1900ISR N1000
FE-511-K9
PIX
PIX BUN-K8
CCA
NACMGR-LTE-K9
NACMGR-LTEFB-K9
NACMGR-STD-K9
NACMGR-STDFB-K9
NACMGR-SPR-K9
NACMGR-SPRFB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC K9
NAC FB-K9
NAC3315-NFR-BUN-K9
NAC3315-SVR-RMA
NAC3355-SVR-RMA
NAC3310-FIPS=
NAC FIPS=
WPHONE
CP-7925G-EX-K9=
CP-7925G-EX-K9
GATEWAY
ATA187-I1-A=
1900ISR
CISCO1905/K9
CISCO1905-SEC/K9
N1000
N1K-VLCPU-01=
N1K-VLCPU-04=
N1K-VLCPU-16=
N1K-VLCPU-32=
L-N1K-VLCPU-01=
L-N1K-VLCPU-04=
L-N1K-VLCPU-16=
L-N1K-VLCPU-32=

47. New Device Support for 1.7 CCA NAC3315-100FBUL= NAC3315-100UL=
L-NAC FBL=
L-NAC L=
L-NAC FBL=
L-NAC L=
L-NAC FBL=
L-NAC L=
L-NAC FBL=
L-NAC L=
L-NAC FBL=
L-NAC L=

48. Cisco Smart Services Bureau (SSB)
We’ve given you a lot of new information that you need to absorb, but the good news is – you are not alone.
The Smart Services Bureau is a great resource for you.

49. WebEx recorded sessions available
Cisco Smart Services Bureau Helps Partners to Operationalize Smart Care
Smart Services Bureau agents proactively guide Smart Care Partners through the necessary operational steps to activate and start using the service:
Understanding Pricing Framework and QUE tool
Pre-Sale Customer Setup and Activation
Quoting Process and Discovery and Inventory Services
Post Sale – Ordering, Installing and Configuring HW appliance
Using Smart Care Portal to set up and manage services
First-level triage to help diagnose the issue and route to correct support organization or self-service resources.
WebEx recorded sessions available

50. How To Reach Cisco Smart Services Bureau
Phone:
From US and Canada:
From Europe:
Austria   Belgium   France   Germany   Italy   Netherlands   Spain   Switzerland   UK
From the rest of the world: Choose the appropriate phone number <
The Smart Care Support Contact list is available directly from the portal – under Support, then Contact Support. Here we have enlarged the and phone contact information to make it easier to see.

51. Thank You! Next Steps: Expect a short survey following the meeting
Attend the Post-Launch Open Forum, April 8, Noon Eastern
LET THEM KNOW THAT THEY WILL BE RECEIVING A SHORT SURVEY – THEIR OPPORTUNITY TO PROVIDE INPUT ON DELTA TRAINING.
REMIND THEM OF THE POST LAUNCH OPEN FORUM ON APRIL 8TH – at 12 Noon Eastern
Not a repeat of Delta - Unstructured Q&A, open forum

52. The End