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Family Programs Update
We Inspire and Empower Anytime. Anywhere 24x7x365 U.S. Army Reserve Family Programs Update 2016 USAR Commanders Conference Mr. Howard Henderson Acting Director, Family Programs 23 April 2016 U.S. Army Reserve Family Programs is governed by the USAR Regulation “Army Reserve Family Programs” issued by the Office of the Chief, Army Reserve, Family Programs Directorate Other relevant Army Regulations that provide guidance or directives related to USAR Family Programs are: AR – Army Community Service Center Next Slide Soldier Readiness + Family Readiness = Mission Readiness UNCLASSIFIED Twice The Citizen! Howard Henderson/AFRC-FP/ 1
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USAR Soldiers and Families
Geographically Dispersed, Demographically Diverse Over 200,000 Soldiers and over 350,000 Family members 807 MC(DS) Salt Lake City, UT 103 ESC Des Moines, IA 108 Tng Cmd (IET) Charlotte, NC 143 ESC Orlando, FL 1 MSC Ft Buchanan, PR 200 MP Cmd Ft Meade, MD 310 ESC Indianapolis, IN 311 ESC Los Angeles, CA 316 ESC Coraopolis, PA 335 SC(T) East Point, GA 364 ESC Marysville, WA 377 TSC New Orleans, LA 3 MC(DS) Ft Gillem, GA 412 TEC Vicksburg, MS 4 ESC San Antonio, TX 63 RSC Moffett Field, CA 75 TC Houston, TX 80 Tng Cmd (TASS) Richmond, VA 81 RSC Ft Jackson, SC 88 RSC Ft McCoy, WI 99 RSC JBMDL, NJ MIRC Ft Belvoir, VA 9 MSC Honolulu, HI (MOU Support) AR MEDCOM Pinellas Park, FL USACAPOC Ft Bragg, NC 11 TAC Ft Knox, KY 79 SSC Los Alamitos, CA 76 ORC 7 MSC Kaiserslautern, GM 416 TEC Darien, IL 84 Tng Cmd OFT&S Commands, MSCs and RSCs USAR Soldiers & Families 1100 Reserve Centers, 4 Regions, 3 Installations
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Fort Family Your Rally Point for Family Programs
Rally Point and virtual gateway for Army Reserve Family programs, services and resources 24x7x365 Availability Crisis and disaster response Nationally-credentialed victim advocates Referrals and outreach TOTAL COST TO RUN FFOSC IS LESS THAN A MILLION ANNUALLY Fort Family – Rally Point, 24x7x365 gateway to programs and services of Family Programs Outreach and Support specialists trained and well versed in ARFP’s myriad programs and services All Outreach and Support specialist credentialed as national victim advocates to handle suicide prevention and sexual harassment, assault and response prevention (SHARP) contacts Crisis and disaster response - connects Soldiers and their Families to people and resources Provide courteous, prompt and professional information and program referrals to Soldiers, Family members and AR Civilians 24x7x365 Availability to Army Reserve Command Teams, Soldiers, Family members and Civilians, and Veterans Professionals responding, connecting, referring and providing accurate information and referrals Crisis and disaster response Supports commanders – information dissemination and accountability Connects Soldiers and Families to people and resources Nationally-credentialed victim advocates for suicide prevention and sexual harassment, assault and response prevention (SHARP) REFERRALS AND CONNECTIONS TO: Financial Information Private Public Partnerships - Employment Community based organizations VA Centers Childcare Solutions Counseling Unit points of contact (Family Programs Directors, Coordinators, Family Readiness Support Assistants and Readiness and Training opportunities Child, Youth and School Services (CYSS) Family Readiness Groups) Army Family Action Plan Army Reserve Volunteer Program Public-Private Partnerships Survivor Outreach Services Army Family Team Building Brief sampling of Disaster/Crisis Outreach and Communications ARH –Army Reserve Household March 2016 Floods: Monroe and Bossier City Louisiana Lackland AFB Active Shooter Event: January 2016 Winter Storm Jonas: identified 63,497 Army Reserve Households (ARH) with a home of record within the potentially affected areas as follows: Georgia, North & South Carolina, Virginia, Washington DC, Maryland, Delaware, New Jersey, Connecticut, Rhode Island, Massachusetts, Pennsylvania, West Virginia, Kentucky, Tennessee, and Bronx, Dutchess, Kings, Nassau, New York, Orange, Putnam, Queens, Richland, Rockland, Suffolk, Sullivan, Ulster, and West Chester counties in New York Active Shooter Event – San Diego: Fort Family was alerted about an active shooter event at the Naval Medical Hospital in San Diego CA February 2016 Tornadoes: 17 counties within 8 states in the south and southeast December 2015 Tornado Outbreak: December Tornadoes, FFOSC identified 1,220 Army Reserve Households (ARH) with a home of record within the potentially affected areas December-January Central US Flooding: 31 December January 2016 Central US Flooding, Fort Family identified 1,823 Army Reserve Households (ARH) with a home of record within the potentially affected areas December Winter Storms: FFOSC sent a disaster assistance eblast to 294 addresses of Soldiers and spouses in the potentially affected areas Spokane Windstorm (Washington State): Fort Family was contacted by two Soldiers in the Spokane Washington area requesting assistance … Fort Family identified 267 Army Reserve Households (ARH) in Spokane and Disaster assistance outreach efforts were initiated San Bernardino Active Shooter Event: FFOSC identified 65 Army Reserve Households (ARH) within the City of San Bernardino including 5 ARH located within the zip code where the shooting took place. Hurricane Patricia (Texas/Oklahoma/Louisiana/Mississippi/Arkansas): Fort Family identified 3,367 ARH with a home of record in the potentially affected states Paris Shooting/Bombing: Fort Family identified 1,368 ARH with a home of record coded for Europe. sent to 1,358 addresses representing 100% of the addresses on file Contacts by Fort Family: 320,973 Members Served by Fort Family: 117,498 Marketing Efforts by Fort Family: 5,332,414 Respond Connect Refer Provide
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Enhancing Understanding
Where We Are Today Expanding awareness … Enhancing Understanding Fort Family – Rally Point Family Programs University Command Family Day Events Youth Enrichment Events Outreach Volunteer Management Total FP operating budget is $66,414 million – the combined dollar amount of the three MDEPS including CIVPAY, contracts, travel and equipment: QACS: Army Community Service $36,131 million QCYS: Child and Youth Services - $22,173 million VFRA: Family Readiness Support Assistants - $8,110 million Fort Family – Your Rally Point and 24x7x365 gateway to programs and services of Family Programs Fort Family – Rally Point Family Programs University Command Family Day Events Youth Enrichment Events Outreach Strong social media campaigns Monthly in USAR Double Eagle Warrior Citizen and At A Glance AUSA News and STAND TO! Training Programs and Army Family Team Building Pilot iteration of FPU a great success, studying lessons learned for moving forward Training, Survivor Outreach Services and Family Programs presence and programs at the Command/Unit Providing training opportunities at Command Family Days, Battle Assemblies, youth enrichment events, participating in Yellow Ribbon events Child, Youth and School Services (CYSS) In addition participating in Command-level events, providing special youth enrichment events and activities, meeting needs of families within the community areas, providing information through social media campaigns Dramatically expanding our information outreach through Monthly articles in USAR’s “Double Eagle,” two entries in the latest edition of the Warrior Citizen and At a Glance, one in the AUSA News and one in the Army’s “Stand-To!” Respond Connect Refer Provide
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2015 – 2016 Successes Fort Family Outreach Training
Child, Youth and School Services Survivor Outreach Services MILSAVES Increased Visibility with CSA Office - AFAP Accreditation SSIM Senior Volunteer Expansion Fort Family Rebranded Fort Family as “Your Rally Point and gateway to Family Programs Assumed Hotline responsibilities for USAR Suicide Prevention and SHARP Credentialed Outreach & Support Specialists as National Victim’s Advocates Outreach Increased print and social media exposure and engagement Double Eagle, Warrior Citizen, At A Glance and AUSA News coverage Monthly social media mini-campaigns Military Saves Campaign: >250% increase in USAR Savers Pledges Training Studied our training and readiness delivery process Initiated the Family Programs University (Command Teams, Volunteers, Staff) Began development of our Mentoring, Advocating, Communicating (MAC) Team Moved to delivery of more training via technology - tele-mobilization and reunion classes, online Army Family Team Building Child, Youth and School Services Increased our used of social media and other online delivery means for Child, Youth and School-related information Began hosting Teen Resiliency Training Events Delivered a video message from the CAR and Mrs. Talley to Army Reserve Children in observance of the Month of the Military Child Survivor Outreach Services CSA’s Survivor Advisor Work Group SOS support for TPU Soldiers’ Survivors USAR SOS presence on American Somoa Inaugurated “Operation Love Letters” Preferred parking for Survivors at 19 Reserve Command locations Accreditation Two commands have completed Family Programs accreditation, six scheduled in 2016 and the following 12 in 2017 SSIM Soldier Support Information Management Module Activated initial modules for FP’s database of record Respond Connect Refer Provide
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At The Command/Unit Supporting Command Teams Family Program Directors
Family Program Coordinators Family Readiness Support Assistants Family Readiness Groups Volunteers At the Command/Unit -– Provide the local gateway to ARFP programs, services and resources assisting volunteer opportunities, outreach, information and activities Supporting the Command Team Family Programs Directors and Coordinators directing Family Programs throughout a large, multi-state geographic area, planning, developing, and implementing community social service programs and providing staff assistance to solve problems affecting the military community Family Readiness Support Assistants supporting the command team and volunteer FRG leaders at the unit level Family Readiness Groups (FRG) assist with Family Readiness-related activities, programs and services Across the Army Reserve Command we have: 23 Family Programs Directors 22 Family Programs Coordinators 127 Family Readiness Support Assistants Volunteers enhance Soldier, Family and unit readiness and resiliency, especially during periods of military separation Army Reserve Volunteer Program Volunteers have tremendous impact on the health and well being of the Army Reserve community Program promotes and strengthens volunteerism Unites community volunteer efforts, enhances volunteer career mobility, and establishes volunteer partnerships Senior Volunteer Advisors, a locally volunteer appointed by the Army Reserve commander to serve as an advocate, mentor, and advisor supporting the command’s Family Readiness Program Senior Volunteer Advisors: Local Army Reserve command-appointed Statutory Volunteer covered by Title 10, USC Advocate, mentor, and advisor supporting the command’s Family Readiness Program, quality-of-life issues facing the command’s Soldiers and Families Provide command team awareness of impacts to unit readiness, retention and mission efficiency Comparison AC/RC of the total Army. Active Army has installations with Army Community Services for Soldiers and Families. The Army Reserve does not have an installation option. The AR is SO geographically dispersed that we have challenges staying connected with our Families and maintaining volunteers to support our FRGs. Although we have FRSAs at the Brigade, they are not co-located with the Battalions. What I would like for you to take away from this slide is although we have staff co-located with the RSC and MSCs, we do not have them at the units where they are needed. Hopefully, the next several slides will how me explain the unique challenges facing the AR staff and Families with being geographically dispersed. Respond Connect Refer Provide
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USAR Soldiers and Families
Geographically Dispersed, Demographically Diverse Over 200,000 Soldiers and over 350,000 Family members 807 MC(DS) Salt Lake City, UT 103 ESC Des Moines, IA 108 Tng Cmd (IET) Charlotte, NC 143 ESC Orlando, FL 1 MSC Ft Buchanan, PR 200 MP Cmd Ft Meade, MD 310 ESC Indianapolis, IN 311 ESC Los Angeles, CA 316 ESC Coraopolis, PA 335 SC(T) East Point, GA 364 ESC Marysville, WA 377 TSC New Orleans, LA 3 MC(DS) Ft Gillem, GA 412 TEC Vicksburg, MS 4 ESC San Antonio, TX 63 RSC Moffett Field, CA 75 TC Houston, TX 80 Tng Cmd (TASS) Richmond, VA 81 RSC Ft Jackson, SC 88 RSC Ft McCoy, WI 99 RSC JBMDL, NJ MIRC Ft Belvoir, VA 9 MSC Honolulu, HI (MOU Support) AR MEDCOM Pinellas Park, FL USACAPOC Ft Bragg, NC 11 TAC Ft Knox, KY 79 SSC Los Alamitos, CA 76 ORC 7 MSC Kaiserslautern, GM 416 TEC Darien, IL 84 Tng Cmd OFT&S Commands, MSCs and RSCs USAR Soldiers & Families 1100 Reserve Centers, 4 Regions, 3 Installations
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Directors and Coordinators Challenge
377th TSC, New Orleans, LA Soldiers and Families: In all 50 States and Puerto Rico Over 35,000 Soldiers, over 75,000 Family members = 105,000 in one Army Reserve Command 103rd Sustainment Command (Expeditionary) 316th Sustainment Command (Expeditionary) 310th Sustainment Command (Expeditionary) Army Reserve Deployment Support Command We have highlighted the challenge faced by our Family Programs Directors and Coordinators with the dispersion of the Soldiers and Families of the 377th Theater Sustainment Command. This command, not unlike the other U.S. Army Reserve Command’s Major Subordinate Commands, has Soldiers and Families living in all 50 States and Puerto Rico. Meeting the support requirements across our commands requires a full team effort beyond the means and capabilities of just our FPDs and Cs, the entire FP team must be engaged to ensure our Soldiers and Families quality-of-life concerns are resolved through access to the programs, services and resources we provide. 377th Theater Sustainment Command (TSC), New Orleans, Louisiana 103rd Sustainment Command (Expeditionary), Des Moines, Iowa 143rd Sustainment Command (Expeditionary), Orlando, Florida 310th Sustainment Command (Expeditionary), Indianapolis, Indiana 316th Sustainment Command (Expeditionary), Coraopolis, Pennsylvania 3rd Transportation Brigade (Expeditionary) Army Reserve Sustainment Command – Birmingham, Alabama Army Reserve Deployment Support Command – Birmingham, Alabama Army Reserve Sustainment Command 377th Theater Sustainment Command (TSC) 143rd Sustainment Command (Expeditionary) OFT&S Commands, MSCs and RSCs USAR Soldiers & Families Soldiers & Families of 377th TSC Soldier Readiness + Family Readiness = Mission Readiness
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Command Senior Spouse Senior Volunteer Advisor
Differing roles, frequently separate individuals Command Senior Spouse Senior Volunteer Advisor Attend Change of Command Ceremonies Contribute articles to FRG Newsletters Represent Command at Military Funerals Mentor other Senior Spouses Attend Pre-Command Course Advise Command Team on Soldier & Family readiness issues Advocate Family Readiness Programs involvement at subordinate units Assist with Family Programs/Readiness initiatives Communicate program and training opportunities Mentor Volunteers at Subordinate Units It’s possible at times to confuse the roles of the Command Senior Spouse and the command’s Senior Volunteer Advisor. These are differing roles, and most effectively accomplished by having a Senior Volunteer Advisor who is not the Command Senior Spouse. The latter gives the Commander a significant additional source of input and perspective on the lives of the command’s Soldiers and Families. The differences in the roles are highlighted on this slide: Statutory volunteer appointed by the Command team to serve as an advocate, mentor, and advisor to the Command in support of the Command Family Readiness Program. This volunteer is the most Senior Command Volunteer at the Headquarters level, a statutory volunteer covered by Title United States Code and formally accepted by the Commander. The SVA may be, but is not required to be, the spouse or Family member of a member of the Command Team. In the event the SVA is the spouse of the Commander or Command Sergeant Major this position is not to be confused with his or her status as a senior spouse; these two roles are mutually exclusive. The need for and duties of the SVA are to be identified by the Command Team. The SVA program is critical to the AR. The SVAs are mentors, advocates for FP and bring Family Readiness issues to the Command Teams. Due to geographical dispersion of our volunteers and or Families, that is why it is so important for our SAVs to travel. Hopefully, the next few slides will break it down more clearly for you.
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How can we assist with your Soldier and Family Readiness Program?
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Family Programs Update
We Inspire and Empower Anytime. Anywhere 24x7x365 U.S. Army Reserve Family Programs Update 2016 USAR Commanders Conference Mr. Howard Henderson Acting Director, Family Programs 23 April 2016 U.S. Army Reserve Family Programs is governed by the USAR Regulation “Army Reserve Family Programs” issued by the Office of the Chief, Army Reserve, Family Programs Directorate Other relevant Army Regulations that provide guidance or directives related to USAR Family Programs are: AR – Army Community Service Center Next Slide Soldier Readiness + Family Readiness = Mission Readiness UNCLASSIFIED Twice The Citizen! Howard Henderson/AFRC-FP/ 11
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Back Up Slide
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Army Strong Community Centers
Pilot Program ends 30 June Mitigation 24x7x365 virtual access with Fort Family Family Programs’ Directors/Coordinators Strategic communications Information to commanders, command teams, community partners, and Army Reserve Ambassadors Local press releases and community radio spots USARC Senior Leader engagements Background: Pilot program to address accessibility of services Walker, MI; Oregon City, OR; Bristol, CT; Brevard, NC; Rochester, NY; Coraopolis, PA CPIO study found utilization at under 20% of anticipated usage – Contract terminates 30 June and will not be re-competed Way Ahead – FP support: Leverage Family Programs’ Directors/Coordinators and Fort Family Fort Family prepared for increased inquiries on DEERS/ID, employment assistance, financial assistance, Tricare Health Insurance and housing Strategic communications support: Memo to commanders, letters to community partners, to command teams and Army Reserve Ambassadors and press releases/community radio spots USAR Senior Leader engagements with community leaders Additional thoughts: Reach out to local ASCC contract staff and provide guidance and coordinate closure activities Provide communication tools (posters, etc.) for ASCC’s use in educating the community they serve Work with local and social media to make sure Soldiers, Families and community partners know where to find additional information Speak with Commands and solicit feedback from a local perspective on how to best support the transitions Attend local community meetings to provide USAR Family Programs message and POCs to assist community partners When appropriate, assist senior leadership engagement with local, state and national government officials
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