1. Family Programs Update
We Inspire and Empower
Anytime. Anywhere
24x7x365
U.S. Army Reserve
Family Programs Update
2016 USAR Commanders Conference
Mr. Howard Henderson
Acting Director, Family Programs
23 April 2016
U.S. Army Reserve Family Programs is governed by the USAR Regulation “Army Reserve Family Programs” issued by the Office of the Chief, Army Reserve, Family Programs Directorate
Other relevant Army Regulations that provide guidance or directives related to USAR Family Programs are:
AR – Army Community Service Center
Next Slide
Soldier Readiness + Family Readiness = Mission Readiness
UNCLASSIFIED
Twice The Citizen!
Howard Henderson/AFRC-FP/ 1

2. USAR Soldiers and Families
Geographically Dispersed, Demographically Diverse
Over 200,000 Soldiers and over 350,000 Family members
807 MC(DS)
Salt Lake City, UT
103 ESC
Des Moines, IA
108 Tng Cmd (IET)
Charlotte, NC
143 ESC
Orlando, FL
1 MSC
Ft Buchanan, PR
200 MP Cmd
Ft Meade, MD
310 ESC
Indianapolis, IN
311 ESC
Los Angeles, CA
316 ESC
Coraopolis, PA
335 SC(T)
East Point, GA
364 ESC
Marysville, WA
377 TSC
New Orleans, LA
3 MC(DS)
Ft Gillem, GA
412 TEC
Vicksburg, MS
4 ESC
San Antonio, TX
63 RSC
Moffett Field, CA
75 TC
Houston, TX
80 Tng Cmd (TASS)
Richmond, VA
81 RSC
Ft Jackson, SC
88 RSC
Ft McCoy, WI
99 RSC
JBMDL, NJ
MIRC
Ft Belvoir, VA
9 MSC
Honolulu, HI
(MOU Support)
AR MEDCOM
Pinellas Park, FL
USACAPOC
Ft Bragg, NC
11 TAC
Ft Knox, KY
79 SSC
Los Alamitos, CA
76 ORC
7 MSC
Kaiserslautern, GM
416 TEC
Darien, IL
84 Tng Cmd
OFT&S Commands, MSCs and RSCs
USAR Soldiers & Families
1100 Reserve Centers,
4 Regions, 3 Installations

3. Fort Family Your Rally Point for Family Programs
Rally Point and
virtual gateway for Army Reserve
Family programs, services
and resources
24x7x365 Availability
Crisis and disaster response
Nationally-credentialed victim advocates
Referrals and outreach
TOTAL COST TO RUN FFOSC IS LESS THAN A MILLION ANNUALLY
Fort Family – Rally Point, 24x7x365 gateway to programs and services of Family Programs
Outreach and Support specialists trained and well versed in ARFP’s myriad programs and services
All Outreach and Support specialist credentialed as national victim advocates to handle suicide prevention and sexual harassment, assault and response prevention (SHARP) contacts
Crisis and disaster response - connects Soldiers and their Families to people and resources
Provide courteous, prompt and professional information and program referrals to Soldiers, Family members and AR Civilians
24x7x365 Availability to Army Reserve Command Teams, Soldiers, Family members and Civilians, and Veterans
Professionals responding, connecting, referring and providing accurate information and referrals
Crisis and disaster response
Supports commanders – information dissemination and accountability
Connects Soldiers and Families to people and resources
Nationally-credentialed victim advocates for suicide prevention and sexual harassment, assault and response prevention (SHARP)
REFERRALS AND CONNECTIONS TO:
Financial Information
Private Public Partnerships - Employment
Community based organizations
VA Centers
Childcare Solutions
Counseling
Unit points of contact (Family Programs Directors, Coordinators, Family Readiness Support Assistants and
Readiness and Training opportunities
Child, Youth and School Services (CYSS)
Family Readiness Groups)
Army Family Action Plan
Army Reserve Volunteer Program
Public-Private Partnerships
Survivor Outreach Services
Army Family Team Building
Brief sampling of Disaster/Crisis Outreach and Communications ARH –Army Reserve Household
March 2016 Floods: Monroe and Bossier City Louisiana
Lackland AFB Active Shooter Event:
January 2016 Winter Storm Jonas: identified 63,497 Army Reserve Households (ARH) with a home of record within the potentially affected areas as follows: Georgia, North & South Carolina, Virginia, Washington DC, Maryland, Delaware, New Jersey, Connecticut, Rhode Island, Massachusetts, Pennsylvania, West Virginia, Kentucky, Tennessee, and Bronx, Dutchess, Kings, Nassau, New York, Orange, Putnam, Queens, Richland, Rockland, Suffolk, Sullivan, Ulster, and West Chester counties in New York
Active Shooter Event – San Diego: Fort Family was alerted about an active shooter event at the Naval Medical Hospital in San Diego CA
February 2016 Tornadoes: 17 counties within 8 states in the south and southeast
December 2015 Tornado Outbreak: December Tornadoes, FFOSC identified 1,220 Army Reserve Households (ARH) with a home of record within the potentially affected areas
December-January Central US Flooding: 31 December January 2016 Central US Flooding, Fort Family identified 1,823 Army Reserve Households (ARH) with a home of record within the potentially affected areas
December Winter Storms: FFOSC sent a disaster assistance eblast to 294 addresses of Soldiers and spouses in the potentially affected areas
Spokane Windstorm (Washington State): Fort Family was contacted by two Soldiers in the Spokane Washington area requesting assistance … Fort Family identified 267 Army Reserve Households (ARH) in Spokane and Disaster assistance outreach efforts were initiated
San Bernardino Active Shooter Event: FFOSC identified 65 Army Reserve Households (ARH) within the City of San Bernardino including 5 ARH located within the zip code where the shooting took place.
Hurricane Patricia (Texas/Oklahoma/Louisiana/Mississippi/Arkansas): Fort Family identified 3,367 ARH with a home of record in the potentially affected states
Paris Shooting/Bombing: Fort Family identified 1,368 ARH with a home of record coded for Europe. sent to 1,358 addresses representing 100% of the addresses on file
Contacts by Fort Family: 320,973
Members Served by Fort Family:  117,498
Marketing Efforts by Fort Family: 5,332,414
Respond Connect Refer Provide

4. Enhancing Understanding
Where We Are Today
Expanding awareness …
Enhancing Understanding
Fort Family – Rally Point
Family Programs University
Command Family Day Events
Youth Enrichment Events
Outreach
Volunteer Management
Total FP operating budget is $66,414 million – the combined dollar amount of the three MDEPS including CIVPAY, contracts, travel and equipment:
QACS: Army Community Service $36,131 million
QCYS: Child and Youth Services - $22,173 million
VFRA: Family Readiness Support Assistants - $8,110 million
Fort Family – Your Rally Point and 24x7x365 gateway to programs and services of Family Programs
Fort Family – Rally Point
Family Programs University
Command Family Day Events
Youth Enrichment Events
Outreach
Strong social media campaigns
Monthly in USAR Double Eagle
Warrior Citizen and At A Glance
AUSA News and STAND TO!
Training Programs and Army Family Team Building
Pilot iteration of FPU a great success, studying lessons learned for moving forward
Training, Survivor Outreach Services and Family Programs presence and programs at the Command/Unit
Providing training opportunities at Command Family Days, Battle Assemblies, youth enrichment events, participating in Yellow Ribbon events
Child, Youth and School Services (CYSS)
In addition participating in Command-level events, providing special youth enrichment events and activities, meeting needs of families within the community areas, providing information through social media campaigns
Dramatically expanding our information outreach through
Monthly articles in USAR’s “Double Eagle,” two entries in the latest edition of the Warrior Citizen and At a Glance, one in the AUSA News and one in the Army’s “Stand-To!”
Respond Connect Refer Provide

5. 2015 – 2016 Successes Fort Family Outreach Training
Child, Youth and School Services
Survivor Outreach Services
MILSAVES
Increased Visibility with CSA Office - AFAP
Accreditation
SSIM
Senior Volunteer Expansion
Fort Family
Rebranded Fort Family as “Your Rally Point and gateway to Family Programs
Assumed Hotline responsibilities for USAR Suicide Prevention and SHARP
Credentialed Outreach & Support Specialists as National Victim’s Advocates
Outreach
Increased print and social media exposure and engagement
Double Eagle, Warrior Citizen, At A Glance and AUSA News coverage
Monthly social media mini-campaigns
Military Saves Campaign: >250% increase in USAR Savers Pledges
Training
Studied our training and readiness delivery process
Initiated the Family Programs University (Command Teams, Volunteers, Staff)
Began development of our Mentoring, Advocating, Communicating (MAC) Team
Moved to delivery of more training via technology - tele-mobilization and reunion classes, online Army Family Team Building
Child, Youth and School Services
Increased our used of social media and other online delivery means for Child, Youth and School-related information
Began hosting Teen Resiliency Training Events
Delivered a video message from the CAR and Mrs. Talley to Army Reserve Children in observance of the Month of the Military Child
Survivor Outreach Services
CSA’s Survivor Advisor Work Group
SOS support for TPU Soldiers’ Survivors
USAR SOS presence on American Somoa
Inaugurated “Operation Love Letters”
Preferred parking for Survivors at 19 Reserve Command locations
Accreditation
Two commands have completed Family Programs accreditation, six scheduled in 2016 and the following 12 in 2017
SSIM Soldier Support Information Management Module
Activated initial modules for FP’s database of record
Respond Connect Refer Provide

6. At The Command/Unit Supporting Command Teams Family Program Directors
Family Program Coordinators
Family Readiness Support Assistants
Family Readiness Groups
Volunteers
At the Command/Unit -– Provide the local gateway to ARFP programs, services and resources assisting volunteer opportunities, outreach, information and activities
Supporting the Command Team
Family Programs Directors and Coordinators directing Family Programs throughout a large, multi-state geographic area, planning, developing, and implementing community social service programs and providing staff assistance to solve problems affecting the military community
Family Readiness Support Assistants supporting the command team and volunteer FRG leaders at the unit level
Family Readiness Groups (FRG) assist with Family Readiness-related activities, programs and services
Across the Army Reserve Command we have:
23 Family Programs Directors
22 Family Programs Coordinators
127 Family Readiness Support Assistants
Volunteers enhance Soldier, Family and unit readiness and resiliency, especially during periods of military separation
Army Reserve Volunteer Program
Volunteers have tremendous impact on the health and well being of the Army Reserve community
Program promotes and strengthens volunteerism
Unites community volunteer efforts, enhances volunteer career mobility, and establishes volunteer partnerships
Senior Volunteer Advisors, a locally volunteer appointed by the Army Reserve commander to serve as an advocate, mentor, and advisor supporting the command’s Family Readiness Program
Senior Volunteer Advisors:
Local Army Reserve command-appointed
Statutory Volunteer covered by Title 10, USC
Advocate, mentor, and advisor supporting the command’s Family Readiness Program, quality-of-life issues facing the command’s Soldiers and Families
Provide command team awareness of impacts to unit readiness, retention and mission efficiency
Comparison AC/RC of the total Army. Active Army has installations with Army Community Services for Soldiers and Families. The Army Reserve does not have an installation option.
The AR is SO geographically dispersed that we have challenges staying connected with our Families and maintaining volunteers to support our FRGs. Although we have FRSAs at the Brigade, they are not co-located with the Battalions.
What I would like for you to take away from this slide is although we have staff co-located with the RSC and MSCs, we do not have them at the units where they are needed. Hopefully, the next several slides will how me explain the unique challenges facing the AR staff and Families with being geographically dispersed.
Respond Connect Refer Provide

7. USAR Soldiers and Families
Geographically Dispersed, Demographically Diverse
Over 200,000 Soldiers and over 350,000 Family members
807 MC(DS)
Salt Lake City, UT
103 ESC
Des Moines, IA
108 Tng Cmd (IET)
Charlotte, NC
143 ESC
Orlando, FL
1 MSC
Ft Buchanan, PR
200 MP Cmd
Ft Meade, MD
310 ESC
Indianapolis, IN
311 ESC
Los Angeles, CA
316 ESC
Coraopolis, PA
335 SC(T)
East Point, GA
364 ESC
Marysville, WA
377 TSC
New Orleans, LA
3 MC(DS)
Ft Gillem, GA
412 TEC
Vicksburg, MS
4 ESC
San Antonio, TX
63 RSC
Moffett Field, CA
75 TC
Houston, TX
80 Tng Cmd (TASS)
Richmond, VA
81 RSC
Ft Jackson, SC
88 RSC
Ft McCoy, WI
99 RSC
JBMDL, NJ
MIRC
Ft Belvoir, VA
9 MSC
Honolulu, HI
(MOU Support)
AR MEDCOM
Pinellas Park, FL
USACAPOC
Ft Bragg, NC
11 TAC
Ft Knox, KY
79 SSC
Los Alamitos, CA
76 ORC
7 MSC
Kaiserslautern, GM
416 TEC
Darien, IL
84 Tng Cmd
OFT&S Commands, MSCs and RSCs
USAR Soldiers & Families
1100 Reserve Centers,
4 Regions, 3 Installations

8. Directors and Coordinators Challenge
377th TSC, New Orleans, LA
Soldiers and Families: In all 50 States and Puerto Rico
Over 35,000 Soldiers, over 75,000 Family members = 105,000 in one Army Reserve Command
103rd Sustainment
Command (Expeditionary)
316th Sustainment Command (Expeditionary)
310th Sustainment Command (Expeditionary)
Army Reserve Deployment Support Command
We have highlighted the challenge faced by our Family Programs Directors and Coordinators with the dispersion of the Soldiers and Families of the 377th Theater Sustainment Command. This command, not unlike the other U.S. Army Reserve Command’s Major Subordinate Commands, has Soldiers and Families living in all 50 States and Puerto Rico. Meeting the support requirements across our commands requires a full team effort beyond the means and capabilities of just our FPDs and Cs, the entire FP team must be engaged to ensure our Soldiers and Families quality-of-life concerns are resolved through access to the programs, services and resources we provide.
377th Theater Sustainment Command (TSC), New Orleans, Louisiana
103rd Sustainment Command (Expeditionary), Des Moines, Iowa
143rd Sustainment Command (Expeditionary), Orlando, Florida
310th Sustainment Command (Expeditionary), Indianapolis, Indiana
316th Sustainment Command (Expeditionary), Coraopolis, Pennsylvania
3rd Transportation Brigade (Expeditionary)
Army Reserve Sustainment Command – Birmingham, Alabama
Army Reserve Deployment Support Command – Birmingham, Alabama
Army Reserve Sustainment Command
377th Theater Sustainment Command (TSC)
143rd Sustainment Command (Expeditionary)
OFT&S Commands, MSCs and RSCs
USAR Soldiers & Families
Soldiers & Families
of 377th TSC
Soldier Readiness + Family Readiness = Mission Readiness

9. Command Senior Spouse Senior Volunteer Advisor
Differing roles, frequently separate individuals
Command Senior Spouse
Senior Volunteer Advisor
Attend Change of Command Ceremonies
Contribute articles to FRG Newsletters
Represent Command at Military Funerals
Mentor other Senior Spouses
Attend Pre-Command Course
Advise Command Team on Soldier & Family readiness issues
Advocate Family Readiness Programs involvement at subordinate units
Assist with Family Programs/Readiness initiatives
Communicate program and training opportunities
Mentor Volunteers at Subordinate Units
It’s possible at times to confuse the roles of the Command Senior Spouse and the command’s Senior Volunteer Advisor. These are differing roles, and most effectively accomplished by having a Senior Volunteer Advisor who is not the Command Senior Spouse. The latter gives the Commander a significant additional source of input and perspective on the lives of the command’s Soldiers and Families.
The differences in the roles are highlighted on this slide:
Statutory volunteer appointed by the Command team to serve as an advocate, mentor, and advisor to the Command in support of the Command Family Readiness Program. This volunteer is the most Senior Command Volunteer at the Headquarters level, a statutory volunteer covered by Title United States Code and formally accepted by the Commander.
The SVA may be, but is not required to be, the spouse or Family member of a member of the Command Team. In the event the SVA is the spouse of the Commander or Command Sergeant Major this position is not to be confused with his or her status as a senior spouse; these two roles are mutually exclusive.
The need for and duties of the SVA are to be identified by the Command Team.
The SVA program is critical to the AR. The SVAs are mentors, advocates for FP and bring Family Readiness issues to the Command Teams. Due to geographical dispersion of our volunteers and or Families, that is why it is so important for our SAVs to travel.
Hopefully, the next few slides will break it down more clearly for you.

10. How can we assist with your Soldier and Family Readiness Program?

11. Family Programs Update
We Inspire and Empower
Anytime. Anywhere
24x7x365
U.S. Army Reserve
Family Programs Update
2016 USAR Commanders Conference
Mr. Howard Henderson
Acting Director, Family Programs
23 April 2016
U.S. Army Reserve Family Programs is governed by the USAR Regulation “Army Reserve Family Programs” issued by the Office of the Chief, Army Reserve, Family Programs Directorate
Other relevant Army Regulations that provide guidance or directives related to USAR Family Programs are:
AR – Army Community Service Center
Next Slide
Soldier Readiness + Family Readiness = Mission Readiness
UNCLASSIFIED
Twice The Citizen!
Howard Henderson/AFRC-FP/ 11

12. Back Up Slide

13. Army Strong Community Centers
Pilot Program ends 30 June
Mitigation
24x7x365 virtual access with Fort Family
Family Programs’ Directors/Coordinators
Strategic communications
Information to commanders, command teams, community partners, and Army Reserve Ambassadors
Local press releases and community radio spots
USARC Senior Leader engagements
Background:
Pilot program to address accessibility of services
Walker, MI; Oregon City, OR; Bristol, CT; Brevard, NC; Rochester, NY; Coraopolis, PA
CPIO study found utilization at under 20% of anticipated usage –
Contract terminates 30 June and will not be re-competed
Way Ahead – FP support:
Leverage Family Programs’ Directors/Coordinators and Fort Family
Fort Family prepared for increased inquiries on DEERS/ID, employment assistance, financial assistance, Tricare Health Insurance and housing
Strategic communications support:
Memo to commanders, letters to community partners, to command teams and Army Reserve Ambassadors and press releases/community radio spots
USAR Senior Leader engagements with community leaders
Additional thoughts:
Reach out to local ASCC contract staff and provide guidance and coordinate closure activities
Provide communication tools (posters, etc.) for ASCC’s use in educating the community they serve
Work with local and social media to make sure Soldiers, Families and community partners know where to find additional information
Speak with Commands and solicit feedback from a local perspective on how to best support the transitions
Attend local community meetings to provide USAR Family Programs message and POCs to assist community partners
When appropriate, assist senior leadership engagement with local, state and national government officials