1. EASTERN CAPE REGION: STRATEGIC CUSTOMER FORUM
TNPA OPERATIONS PERFORMANCE STANDARDS
04 November 2015

2. CONTENT ROLE OF OPERATIONS IN TNPA
PORT OPERATIONS FRAMEWORK AND PROCESSES
STAKEHOLDER EXPECTATION
JOC ALIGNMENT WITH PORT OPERATIONS PERFORMANCE AND EFFICIENCIES
JOC INFORMATION REQUIREMENT AND PROGRESS 2
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3. ROLE OF PORT OPERATIONS
The attainment of the organisation’s strategic business objectives with specific emphasis on providing effective and efficient, safe, secured and affordable port services
Ensure integration of Marine services, Ports services, Terminals operations, Road and Rail services, to ensure seamless and efficient port total supply chain system.

4. PORT OPERATIONS FRAMEWORK
Public access
Marine Services
Stakeholders
Ports Regulator
Communities
Business Chamber
Local Government
Provincial Govt
Suppliers
Performance:
Planning
Execution
Asset management
Value extraction
Business Process Optimisation
Performance:
Planned
Controlled
Safe
Risk elements
Operational Engagement:
Alignment and participation in
Port activity
OPERATIONS
Tactical Plan
Execution Plan
Business Process Optimisation
Port Services
Stevedoring
Bunkering
Diving
Ship repairers
Fire
Surveying
Pest control
Waste removal
Vessel maintenance
Infrastructure / Land
Performance:
Landside norms
Good order
Technical norms met
Value extraction
Business Process Optimisation
Oversight:
Compliance
Ops planning
Road
Rail
(Oversight)
Terminal efficiency
Capacity exploitation
Business Process Optimisation
Ops SHEQ
Systemic logistics
Leases
Maintenance
Performance:
Accommodation
Joint planning
Integrated operations CI
Security / Port of Entry
ISPS
Customs
SAPS
BCOCC
DHA
Health
Agriculture
Terminals
Performance:
Efficient governance / admin
TNPA Admin
DOA, Port EXCO, OPCO, RISKCO, CAPIC, PAC, LAC, LBC, PCC, BCP, Shopfloor 4
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5. STAKEHOLDER EXPECTATIONS
Shipping lines
Cargo volumes, Compliance with schedules, High productivity levels, Flexibility, Reduced operating costs, Market growth
Terminals
Cargo volumes, Terminal productivity, Performance of service providers, Reduced operating cost, Market growth
Cargo Owners
Compliance with dwell times and lead times, Storage, Cargo handling productivity, No cargo degradation or damage, Reduced costs
Stakeholders (Service providers and Suppliers
Economic growth, Job creation, Access to the port industry, People development, Minimised externalities, Sustainability
Marine Services
Targeted volumes, Asset utilisation, Vessel handling productivity levels, Demand coverage, Competency, Safety, Sustainability
Port Authority
Cargo and vessel volumes, Targeted levels of capacity utilisation, High productivity levels, Quick turnaround of vessels, Smooth logistics flows, Market growth 5

6. END TO END VISIBILITY OF THE PORT VALUE CHAIN
Integrating the Logistics System of South Africa…
Reduce the anchorage waiting time.
Improve vessel planning (14 day view, 7 day view, 48 hours forward looking plan)
Berth planning, ensure berth availability (provide berth on arrival)
Cargo availability at the port as influenced by road carriers (trucks)
Land side
Stacking space, correct stacking and stowing of cargo
Water side
Intermodal
Anchorage
Berth
Apron
Terminal
Cargo availability at the port as influenced by rail
Berth occupancy rate.
Terminal and Crane working time per vessel
CARGO FLOWS
There is a need to integrate Marine, Port, Terminals, Road and Rail services, to ensure seamless and efficient supply chain system

7. JOINT OPERATIONS CENTRES
Rail Operator Performance Standards (ROPS)
Hauler Operator Performance Standard (HOPS)
Marine Operator Performance Standards (MOPS)
Terminal Operator Performance Standards (TOPS) 7

8. JOINT OPERATIONS CENTRES GOALS
The Operations Centre seeks to enable business performance. It is designed to provide the following:
Enable Port Management decision making process
Provide the Integrated Port supply chain visibility
Performance visibility
Transparency of performance through processes
Ensure Accountability in port service delivery through performance oversight
Drive Port Efficiencies
Provide single point of entry for information
Timeous response to deviations, planned and unplanned
Improve the coordination of incident recovery process
Deliver on the MDS and Shareholder Compact deliverables
Implement Port Act
Improve Customer services through CRM interface
Improve the cost of doing business (for Customers) with the port. 8

9. KEY INTERFACES TO ENABLE THE PROCESSES OF THE JOINT OPERATIONS CENTRE
Marine services
Marine services as part of the port supply chain will interface with the Joint Ops Centre on marine planning (including berth planning) and performance
Terminal Operators
Interface with Terminal Operators for the Terminal Operations services
Port Ops Centre
Contact Centre (CRM)
The CRM as a front office to commercial customers (through a telephony solution) supported by Joint Ops Centre as a back office to CRM
Rail (TFR)
Interface with Transnet Freight Rail for port rail services
Port Security
Security enables port operations. A security re in the Joint Ops Centre to take charge of the security related matters
Other external operators/stakeholders
Interface points to be identified as we transit to a Business Centre 9

10. JOINT OPERATIONS CENTRE LAYOUT PORT OPERATIONS CENTRE LAYOUT10

11. PORTS OPERATIONS PERFORMANCE IMPROVEMENT SYSTEM Implementing Port Operations Performance Standards - POPS
Key Performance Measures
TOPS
KEY INFLUENCERS OF THE PORT SERVICES VALUE CHAIN PERFORMANCE
Berth productivity
Truck turnaround time
Truck waiting time
Rail turnaround time
Legislative Requirements
National Ports Act
Directives
INFRASTRUCTURE
MOPS
Performance
against set
targets
Resource availability
Marine service levels
MARINE OPERATIONS
TOPS
Volume throughput
Truck turnaround time
Truck waiting time
Rail turnaround time
Ship working hour
TERMINAL OPERATORS
ROPS
Truck turnaround time
Truck waiting time
Rail turnaround time
LANDSIDE INTERMODAL
Collaboration/ Consultation
Port Stakeholders
NPCC
PCC subcommittees
Shareholders Compact
HOPS
Adherence to administration requirements and clearance timeframes
PORT SERVICES

12. PORT OPERATING STANDARDS
JOINT OPERATIONS CENTRE INTERFACE WITH
OPERATIONS PERFORMANCE STANDARDS
OPERATIONS CENTRE
PORT OPERATING STANDARDS
PLANNING
MONITORING
REPORTING
- Planned Terminal Work e.g. SWH, Train Loading Time etc.
- Planned Maintenance
- Actual Terminal Productivity
- Capacity Utilization -
- Performance Reporting, Daily, Weekly and Monthly
- Capacity Utilization
TOPS
- Planned marine movement e.g. Docking, Sailing or Shifting
- Planned Maintenance
- Actual Marine Productivity
- Resource Utilization
- Performance Reporting, Daily, Weekly and Monthly
- Resource Utilization
MOPS
- Integrated Train Plan e.g. Trains to/from the Ports
- Planned Maintenance
- Actual Trains Movement
- Actual Rail efficiency
- Performance Reporting, Daily, Weekly and Monthly
- Resource Utilization - .,
ROPS
- Trucking Plan e.g. Trucks to/from the Ports
- Actual Trucks Movement
- Actual Road efficiency
- Performance Reporting, Daily, Weekly and Monthly
- Resource Utilization
HOPS

13. INTEGRATED PORT PLAN DEVELOPED
PLANNING DATA FLOW
CAPEX Reports
Logbook Extract
Maintenance Plans
INTEGRATED PORT PLAN DEVELOPED
Daily
Weekly
Monthly

14. (AS PER INTEGRATED PLAN)
MONITORING DATA FLOW
VALUE CHAIN AREA
ITEMS TO BE MONITORED
(AS PER INTEGRATED PLAN)
Train ATA/ATD
Actual Maintenance
Actual Trucks Arrival rate per hour
Volumes Discharged
Vessel ATA/ATD
Marine Resource Plan
Actual Start/Completion Time – Vessel Loading and Offloading
Actual Start/Completion Time – Train Loading and Offloading
Yard Capacity Actuals
Port Rail Track Maintenance
Berths, Roads maintenance
Terminal Maintenance

15. DEVIATION MANAGEMENT
Some of the deviations which can occur in the port system and various ways in which the Joint Operations Centre will respond is outlined below….
SCENARIO
OPS CENTER INTERVENTION
ROLE RESPONSIBLE
NO SYNERGY ON MAINTENANCE PLANS
Facilitate integrated maintenance within the port value chain
PLANNING COORDINATOR
HIGH TRUCKS TRAFFIC CONGESTION EXPECTED
Ability to foresee traffic congestion and provide reaction plans
ANALYSIS OF SUB PLANS
Review Sub-plans to ensure seamless integration to avoid bloating the port
VESSEL DELAY
Advise the next port of call on the delay
PERFORMANCE MONITOR
Through Port Control, Advise the incoming vessels
Advise the trucks and incoming trains
LOAD NOT READY FROM RAIL OR ROAD
Through Port Control, Advise the incoming vessel that the load is not yet ready
INCIDENTS/ACCIDENTS OCCURRANCE
Facilitate the activation of various stakeholders as per incident management process
UNDER-UTILIZATION OF CAPACITY
Advise the Capacity Enablement team on the actual capacity usage
REPORTING ANALYST
NO INFO ON PERFORMANCE STANDARDS FROM RESPONSIBLE PEOPLE
Provide information on performance against TOPS, MOPS, ROPS
REQUEST FOR PERFORMANCE REPORTS
Provide On-Time reports and management of Incidents

16. PROGRESS ON PERFORMANCE STANDARD
Terminal Operator Performance Standards (TOPS) is a key element in improving port efficiency.
The two past years (TOPS 1 & 2) and current Year 3 TOPS have enabled the SA ports system to establish an environment to address the efficiency of Terminal Operators in a consultative and focused manner
Performance standards set have been progressively increased to better reflect expected performance relative to capacity. Achieved performance levels have likewise improved overall.
Terminal Operators and the TNPA are in an improved position to address required levels of performance as a result of a maturing operational relationship, capacity analysis and a quantitative approach (monitoring and trend).
TOPS is supplemented by MOPS to address the marine component of ship turnaround time.
The rail (ROPS) and road (HOPS) efficiency measures are under consideration to complete the landside intermodal component of the performance model.
TOPS will focus upon substantive achievement of targets against capacity followed by TOPS against benchmarked performance going forward.

17. JOINT OPERATIONS CENTRE PROGRAMME SUMMARYx
Delayed √
Completed
DELIVERABLE HQ
RCB
DBN
ELS
PLZ
MSB
CPT
SLD
UPDATE
HARDWARE x √ X
WIP
DBN – The Pilot Phase ongoing.
ELS/RCB/SLD – Construction complete. Training has commenced in ELS. RCB & SLD to follow.
HQ – Construction ongoing.
CT-Procurement of construction ongoing
PE – Construction has commenced Toilet Facilities to be made PWD friendly.
MSB – Awaiting approval of funds from CAPIC to complete the Ops Centre.
NGQ – proposal to remove the scope from the project discussed accepted.
FURNITURE
FACILITIES
CIVILS AND ELECTRICAL
KEY OPERATIONAL READINESS DELIVERABLES
READINESS ITEM
DETAIL
APPLICATIONS
Development of the IT Solution remains a concern for the Ops Centre “GO LIVE” initiative.
Sharepoint solution is still lagging behind on the project.
TRAINING
DBN and PLZ and ELS already commenced with training. Training budget is a concern as this cannot be included in the project budget.
HUMAN CAPACITY
Recruitment and selection process is currently underway at all Ports and HQ.
PROCESSES
Processes have been developed for sign off by the Ports and Sponsor. Interface engagement with TFR and TPT is ongoing.
TNPA Operations Report for the period July 2015 14 17