1. Phrases in English
5th Meeting
Izzani Ulfi

2. Apologize

3. Apology words and phrases for letters
Here are some useful words and phrases for apology letters. Phrases are used according to:
how well you know the person – more formal/less formal
how big a problem you are apologizing for

4. How to break the bad news
The first step is normally to show that something bad has happened. The two key words and phrases help you explain something bad has happened for which you need to apologize are Unfortunately, I’m afraid that Another nice phrase for more informal letters is I’ve got some bad news to break/tell you

5. A simple apology
We can use examples below to express a simple apology:
I’m sorry but  – “I’m sorry but I won’t be able to come to the party”
I’m sorry that – “I’m sorry that I broke you mug“
I’m sorry for – “I’m sorry for not having replied sooner“

6. A stronger apology
These are phrases that work when there is a bigger mistake.
I do apologize for – “I do apologize for failing to meet you at the station”
I must apologize for – “I really must apologize for 
I sincerely apologize for – “I sincerely apologize for the trouble this has caused you”

7. Being more Informal
If you are writing to a friend you may choose to use a more informal phrase:
I’m ever so sorry – “I’m ever so sorry that we won’t see each other next week
I’m really sorry – “I’m really sorry that I’ve lost that book you lent me”

8. Being more Formal
Again, if you’re writing to someone you don’t know that well you want  a more formal phrase. Typically, we use either the verb apologize or the noun apology.
I would like to apologise – “I would like to apologise for missing my appointment with you“
Please accept my apologies for – “Please accept my apologies for the disturbance caused”

9. Thinking about the consequences
Something else you may need to do is to apologize for any difficulty. These phrases should help:
I’m sorry if this puts you out – an idiom appropriate for informal letters
I do apologize for any inconvenience caused – a more formal variation
I hope that this does not cause you any problems – a more neutral variation

10. How careless of me!
“I just broke a glass, how careless of me! I’ll buy you a new one.”
I shouldn’t have…
“I shouldn’t have shouted at you last night. I didn’t mean what I said.”
It’s all my fault.
“It’s all my fault we missed the train. I should have woken up earlier.”

11. Please don’t be mad at me.
“Please don’t be mad at me but I have to cancel our plans this weekend.”
I hope you can forgive me / Please forgive me.
“I acted awfully last night and I know I embarrassed you. I hope you can forgive me.”
I cannot say/express how sorry I am.
“I cannot express how sorry I am for telling James your secret. I had no idea he would break up with you.”

12. Please accept my (sincere) apologies.
“Please accept my sincere apologies for the mistake. We will refund the money to your account immediately.”
I take full responsibility.
...for any problems I may have caused.
...for my behavior.
...for my actions.

13. Hello,
Yes we still have a quad room available on your requested date oct 4th. The rate for quad room is HK$800/night and we receive cash only. Sorry for any inconvenience.
How many days you want to stay? Thanks.
Have a great day.

14. Dear Izzani Ulfi, Thank you for choosing Tigerair
Dear Izzani Ulfi, Thank you for choosing Tigerair. We would like to inform you that your flight has been rescheduled due to a network review. We apologise for disrupting your travel plans and we've arranged a new flight for you. Yours Sincerely, Tigerair Customer Relations Team

15. Thank You

16. Light Thank You phrases
If someone does something small for you, you can say: Thanks. Thank you. It's common to follow "Thanks" with a person's name or a word to address them: Thanks darling. Thanks Ben!

17. More serious Thank you Phrases
You can use one of these expressions to show a deeper level of gratitude:
We really appreciate all of your hard work and effort.
Thank you so much.
Thank you so, so much for coming.
Thank you very much.
I can do it just fine by myself, thank you very much.

18. Formal Expressions of Thank You
Here's a formal phrase to use in situations like when you're writing to someone:
I'm so thankful for having you in my life.
I want to thank you for all the support you've given me during my time here.
I appreciate all of your help.

19. Responding to Thank You
Sure.
No, not at all.
No sweat.
It's my pleasure.
No problem.
It's the least I could do.
You're welcome.
Don't worry about it.
Don't mention it.
You're quite welcome.

20. I appreciate your consideration
Many thanks for your assistance
I appreciate your help
Many thanks for the opportunity
My sincere appreciation
Many thanks for your time
My sincere gratitude
I am grateful for your help
My best wishes
I am so very thankful for your time
My thanks and appreciation
Thank you for the help
You have my gratitude
Thank you for your consideration
I wanted to thank you as soon as possible
Thank you for your encouragement
Please accept my deepest thanks
Thank you for your time
Thank you very much

21. Thank you I really appreciate your help.
I am eternally grateful for everything you’ve taught me.
Thank you for sharing your wisdom with me.
I cannot thank you enough for helping me.
I am very thankful that you are my teacher.
How can I ever thank you enough.
Teachers like you are not easy to find.
I really appreciate all the hard work you’ve done to help me.
I am grateful for the positive learning environment you provided me with.

22. I have learnt so much, thanks to you.
Thank you for your guidance and support.
Thank you for helping me improve.
I want you to know how much I value your support.
Your lessons have been very insightful and fun!
I have had so much fun learning with you!
Your approach to teaching inspires me.
Thank you for being patient and helping me improve.
I wholeheartedly appreciate everything you’ve done for me.
You’re the best teacher ever!

23. Dear Ms Izzani,
" WARMEST GREETING FROM SWISS-BELINN MALANG "
Thank you for choosing Swiss-Belinn Malang for your stay, we hope our service could meet to your expectation.
We are very happy to have your great experience during you stay with us, we always try to maintain our service to meet guest expectation and satisfaction, by focusing in the cleanliness all area and in the room, delicious breakfast and friendly staff with hope we are having many loyal guest who will visit Swiss-Belinn Malang when visit Malang.
Thank you for great comment and look forward to having your next visit at Swiss-Belinn Malang.
Warm regards,
Gunawan TD Putra
General Manager

24. REQUEST

25. Informal can and will are less polite:
Can you take a message please? Will you carry this for me please?

26. Formal Could you give please?
Do you think you could lend me some money?
I wonder whether you could give me a car.
Would you mind if I ask your help?
Kindly allow me to talk.
Please let me know if you come or not.

27. PERMISSION

28. Informal We use can to ask for permission to do something:
Can I ask a question, please?
Can we go home now?
could is more formal and polite than can:
Could I ask a question please?
Could we go home now?

29. Formal
May is another more formal and polite way of asking for permission:
May I ask a question please?
May we go home now?
We use can to give permission:
You can go home now if you like.
You can borrow my pen if you like.

30. Suggestions and Advice

31. We use should to make suggestions and give advice:
You should send an .
We should go by train.
We use could to make suggestions:
We could meet at the weekend.
You could eat out tonight.

32. Obligation and Necessity

33. We use must or have to say that it is necessary to do something:
You must stop at a red light. Everyone must bring something to eat. You can wear what you like, but you must look neat and tidy.
You have to do your assignment.
You have to arrive here on time.

34. END OF SESSION