1. Consultation on Scottish Social Housing Charter Indicators John Jenkins Mark Gibson

2. Background to Draft Charter Indicators The consultation process undertaken ARC provides useful information for service users, providers and the Regulator Forms part of our annual risk assessment Other homelessness data we’ll use: – Scottish Government HL1 statistics – Thematic Inspections – Other intelligence e.g. service user complaints

3. Responses received Councils Social Landlords Homelessness representative bodies Suggesting: –More indicators needed e.g. measuring support, quality of accommodation –Monitoring of housing options outcomes

4. Thematic Inspections Not thematic studies “Broader consumer or sector-wide risks” Qualitative assessments not quantitative What themes are selected for inspection? –Systemic, widespread issues –To inform or respond to wider policy developments –Where broader stakeholder interest exists

5. Potential Housing Options Thematic Possible methodology to be adopted: Use of a Stakeholder Advisory Group? What aspects of housing options should we focus on? Focus on Council’s Homeless services, or include landlords’ contribution as well? How should we involve service users? Preparatory questionnaire to gather data? Preferred timetable for the work?

6. Potential Housing Options Thematic Selection criteria for the thematic? Variety of sizes? Rural and Urban mix? Geographical area studied? – Hubs? Type of approach to Housing Options and stage reached in its development? Change in level of homeless applications? Outcome data capture?

7. Consultation on Scottish Social Housing Charter Indicators Any further questions?