1. Bullying In The Workplace Bullying In The Workplace Presenter – Raul R. Ceniceros HUD Program Training Officer 1

2. Session Agenda 1. 1.Define what is and what is not bullying 2. 2.Discuss statistics about bullying 3. 3.Describe bullying behavior 4. 4.The difference between bullying and harassment 2

3. Session Agenda 5. 5.Explain who is usually targeted 6. 6.Explain how coworkers usually respond in a bullying situation 7. 7.Explain what to do if bullied 8. 8.Explain what to do if you are the bully 3

4. 1. 1.Bullying is abusive treatment of: a. a.An employee b. b.A group of employees by a. a.A supervisor b. b.Another employee c. c.A group of employees Facts About Bullying 4

5. 2. 2.Bullying, like domestic violence, is: a. a.Threatening (verbal or physical) b. b.Intimidating (verbal or physical) c. c.Humiliating d. d.Controlling 3. 3.Bullying occurs more often in the workplace than physical violence. Facts About Bullying 5

6. 4. 4.The intent of the bully is to harm or control another person or target that person. 5. 5.Bullying is manifested by economic, physical, or mental means. 6. 6.Often, the target has a hard time defending themselves. 7. 7.Usually bullying involves repeated abusive behavior. Facts About Bullying 6

7. 7. 7.Most of the time the bully is a male supervisor with a female target. 8. 8.A female supervisor who is a bully normally targets a female employee. 9. 9.There is no federal or state law against bullying. Though not illegal, it is subject to disciplinary action. Facts About Bullying 7

8. Statistics About Bullying Statistics About Bullying 8

9. 1. 1.Since starting in 1997 WBI’s mission has been to “study, correct and prevent abusive conduct at work.” 2. 2.Featured in Wash. Post and USA Today. 3. 3. Hired Zogby Analytics in 2007 and 2010 to survey 1000 adults online on the topic of bullying, and produced stat. reports. 4. 4.The latest survey was Jan. 27-28, 2014. 9

10. How prevalent is bullying? 10

11. How prevalent is bullying? 27% have been bullied 21% have seen it 72% are aware of it 11

12. Who are the bullies? 69% of bullies are male; 57% of targets are female 31% of bullies are female; 68% of targets are female 12

13. Who are the bullies and targets? Male Bully, Woman Target Male Bully, Male Target Female Bully & Target Female Bully & Male Target 13

14. Who are the bullies and targets? Male Bully, Male Target Female Bully & Target 14

15. Who are the bullies and targets? Female Bully, Female Target Female Bully & Male Target 15

16. Who are the bullies and targets? Female Bully, Male Target 16

17. Who are the bullies and targets? Male Bully, Female Target Male Bully, Male Target Female Bully, Female Target Female Bully, Male Target 17

18. Who are the bullies based on rank? 18 aaaa 56% 33% 11%

19. Bullying vs. Harassment Bullying vs. Harassment 19

20. 1. 1.On the job harassment connotes sexual misconduct, quid pro quo, or a hostile work environment. 2. 2.Federal and state civil rights laws are designed to protect workers from discriminatory, disparate mistreatment but only if they are a member of a protected group. Bullying vs. Harassment Bullying vs. Harassment 20

21. 3. 3.Those of a protected group include gender, race, religion, national origin, ethnicity, age, disability, sexual orientation, etc. 4. 4.The employee has to be mistreated by someone who is not a member of a protected group. 5. 5.Sometimes bullying is harassment. Bullying vs. Harassment Bullying vs. Harassment 21

22. Bullying vs. Harassment Bullying vs. Harassment 22

23. Examples of Bullying Examples of Bullying 23

24. Physical intimidation Lots of yelling Making someone the butt of practical jokes Gossip and lies Excessive micro- managing Examples of Bullying Examples of Bullying 24

25. Examples of Bullying Purposely withholding vital information Constant criticism Hostile glares and gestures Tampering with someone’s personal belongings 25

26. Examples of Bullying Unrealistic work demands, deadlines or scheduling Setting impossible work goals Removing areas of a job responsibility without cause Blocking potential training and employment opportunities 26

27. Examples of Bullying Sabotaged or stolen work Constant reminders of past mistakes Making fun of or ridiculing someone in front of others Denying leave or telework Aggressive or ridiculing emails 27

28. What Is Not Bullying? Criticism Feedback on performance Personality differences Different preferences Denying leave Denying telework 28

29. A bully uses abusive conduct that is: 1. 1.Personal intimidation 2. 2.Psychological assault 3. 3.Emotional abuse 4. 4.Continuous (not letting up) 5. 5.Escalating (getting worse) What a Bully does 29

30. Who are the Targets? 1. 1.Most targets are high achievers. 2. 2.Usually jealousy is the cause. 3. 3.Just like playground bullies, workplace bullies target those they perceive as weak or powerless such as older, disabled, or pregnant employees. 4. 4.40% of targets never tell anyone. 30

31. Who are the Targets? 5. 5.When a supervisor targets an employee, it is usually because they feel threatened by their expertise or popularity with the rest of the staff. 6. 6.Supervisors who are bullies like to show their power and authority. 7. 7.Some may experience enjoyment from creating an employee’s pain. 31

32. Why bullying thrives 1. 1.Bullies are not punished and thrive. 2. 2.Laws to stop it are either absent or too weak to be useful. 3. 3.No one in the company or agency has the will to stop it. 4. 4.Coworkers stand idly by and fail to stop it. 32

33. Why bullying thrives 5. 5.The workplace culture rewards cutthroat behaviors. 6. 6.A few hyper-aggressive persons have psychological and social problems. 7. 7.Executives, owners and senior managers are bullies themselves. 33

34. Why bullying thrives 8. 8.Bullying is part of the larger society and culture. 9. 9.Bullies follow orders or examples from the top. 10. 10. No one in the company or agency has the power to stop it. 34

35. 35

36. What about bullying coworkers? 36

37. What about bullying coworkers? 1. 1.Coworker bullying represent 33% of bullying cases. 2. 2.Coworkers usually know about bullying. 3. 3.They rarely confront the bully to stop. 37

38. What about bullying coworkers? 4. 4.Even when the supervisor finds out, the group usually supports the bully. 5. 5.The longer the bullying persists, the more likely coworkers will side with the bully to avoid becoming the next target. 6. 6.The target can later become a bully. 38

39. Group bullying should never be tolerated 39

40. The Effects of Bullying Morale problemsMorale problems AbsenteeismAbsenteeism High stressHigh stress Decreased productivityDecreased productivity High turnoverHigh turnover Carless accidentsCarless accidents Loss of supervisor credibilityLoss of supervisor credibility Stolen, sabotaged, or damaged propertyStolen, sabotaged, or damaged property Violent incidentsViolent incidents 40

41. What happened in bullying situations? 41

42. What happened in bullying situations? 74% of the time something happened to the target 26% of the time something happened to the bully 42

43. What to do What to do In a bullying situation 43

44. What to do What to do In a bullying situation 44

45. 1. 1.Recognize their misbehavior is not your fault. 2. 2.If you are physically threatened or feel your safety is in jeopardy, call security right away. 3. 3.Document what happened. What the bully said, did or their attitude. What to do What to do in a bullying situation 45

46. 4. 4.Let the bully know you feel bullied and if their bullying behavior continues, it will be reported. 5. 5.If it occurs again, document what happened and report it to your supervisor immediately. 6. 6.You don’t have to confront the bully. What to do What to do in a bullying situation 46

47. What to do in a bullying situation 7. 7.If your supervisor is the bully, you may not want to take the problem to their manager. 47

48. 1. 1.According to HUD’s Anti-Bullying Statement, “HUD is committed to providing a safe, healthy and positive work environment for all of our employees.” 2. 2.The supervisor should pass out and review the HUD Anti-Bullying Statement. Discuss the HUD Anti-Bullying Statement At A Staff Meeting Discuss the HUD Anti-Bullying Statement At A Staff Meeting 48

49. 3. 3.Explain the Statement requires everyone to treat one another with “the utmost respect and dignity.” 4. 4.Explain what is and not bullying. 5. 5.Review examples of workplace bullying using earlier slides. 6. 6.Explain bullying won’t be tolerated. 49 Discuss the Anti-Bullying Statement At A Staff Meeting Discuss the Anti-Bullying Statement At A Staff Meeting

50. 7. 7.Explain an employee should immediately report bullying to: a. a.Their supervisor b. b.An appropriate official in their office’s mgmt. chain of authority c. c.The Employee and Labor Relations Div. in HQ or Field 50 Discuss the Anti-Bullying Statement At A Staff Meeting Discuss the Anti-Bullying Statement At A Staff Meeting

51. Remember… 51

52. Suppose the bully is you? Suppose the bully is you? 52

53. Suppose the bully is you? Suppose the bully is you? 53

54. 1. 1.Honestly answer the following ?s: a. a.Do you have anger issues? b. b.How well do you control your temper? c. c.Has anyone ever mentioned an anger or temper problem to you? 2. 2.How would your coworkers, spouse, kids or friends answer the questions? Suppose the bully is you? Suppose the bully is you? 54

55. 3. 3.Recognize one bullying incident could damage your career at HUD or elsewhere. 4. 4.If the anger is not dealt with, the situation will usually get worse. 5. 5.Use the services of the Employee Assistance Program (EAP). Suppose the bully is you? Suppose the bully is you? 55

56. Suppose the bully is you? Suppose the bully is you? Get help before it is too late! 56

57. Review and Summary 1. 1.Define what is and what is not bullying 2. 2.Discuss statistics about bullying 3. 3.Describe bullying behavior 4. 4.The difference between bullying and harassment 57

58. Review and Summary 5. 5.Explain who is usually targeted 6. 6.Explain how coworkers usually respond in a bullying situation 7. 7.Explain what to do if bullied 8. 8.Explain what to do if you are the bully 58

59. REFERENCES http://www.workplace bullyinguniversity.co m/t-d/http://www.workplace bullyinguniversity.co m/t-d/ Your Office of Human Resources Your Office of Human Resources Office of Special Counsel Office of Special Counsel 59