1. The Brookes APTT – A “Leap of Faith” BI implementation

2. My best slide - The system architecture HR, Finance (planned) Text, Excel Prototype data mart BIDM QLIKVIEW Source Transform KPIs Prog reviews Student numbers Engine In-house student system Oracle Data warehouse DWBI

3. “Leap of Faith”? – Sort of, but not entirely The story is about tackling barriers Vision Benefits User base IT priority Funding Hoping that you can substitute CRM where I say BI

4. First, a few words of context for BI at Brookes Characterised as: Limited access to and trust /interest in management information on students Some well managed Business Objects reports – but almost all Finance /HR. No integration / consistency with student info Many ‘local experts’ in faculties using Excel etc. OBIS (IT) struggles to get a clear, University-wide brief from the faculties Bottlenecks in my team

5. So what about tackling those barriers? A big incentive to resolve those bottlenecks Like-minded boss Partial vision – improve the above Recruit an expert Articulate the vision o Everyone can obtain useful, meaningful, consistent, comprehensive information quickly o “Single version of the truth” Enhanced that through the BI Manager and some project governance (not too much) and from what we learned Vision

6. A few more words about the vision We needed a BI implementation strategy…. … a software implementation strategy? … a culture change? “data driven culture” BUT BEWARE “…Our software will solve all your BI problems…” Changing ways of working More challenging Not Tech driven Starting small with a manageable timeframe

7. So what about tackling those barriers? Simple memorable mantras o “Single version of the truth” o “Evidence based decision making” But principles that have an impact on the project implementation o Data Mart o Scaleable solution o Strong and simple visualisations o Filters and drill-downs Proven with the passage of time – hard wired into University processes Benefits

8. So what about tackling those barriers? “Visible to”/“Impacting on” Senior Team priorities (word of mouth) Linkage to existing business processes (warning) Scale-up at a rate that can be supported Ongoing support resource issues User base

9. So what about tackling those barriers? Risk of creating a mini IT team Where do the costs sit (software purchase, software maintenance, servers etc)? Incremental shift to mainstream support from IT – work in progress Scaling up to a Data Warehouse solution IT priority

10. So what about tackling those barriers? Seed funding approach Senior Team sponsor, may mean adjusting the priorities, but worth it Keep thinking about the user base and demonstrate value “Can’t do without it” scenario Manage expectations for growth and development Funding

11. 5 YEARS LATER - THIS IS HOW WE USE IT NOW APTT user registrations over the last 5 years

12. Academic Performance Tracking Tool (APTT) plays a key role in: Strategic Planning Key Performance Indicators Applications & Enrolments Operational Planning Programme Review Module Review Academic Adviser Data mining/analysis Detailed Programme Statistics Student Lifecycle

13. APTT USER SURVEY RESULTS

21. Clear SMART objectives Staff resourcing Money Reporting requirements Sponsors User adoption Ongoing management Licensing model Informal summary of project learning points If you build it, they will come…? A wave of positivity… …. easily dashed… …and doesn’t always lead to usage still a long way from a fully data driven environment, but progressing!