1. Personal and Public Involvement (PPI) Update

2. Progress Update Baseline mapping of PPI activity across the Trust completed Draft Strategic Action Plan Developed Directorate Action Plans in development Strategic Management Group 12 week consultation process – internal and external. Report to SMT

3. Levels of Involvement Level 1:Individual – personal care/service; Level 2: Involving users, carers and families in shaping service quality and provision; Level 3: Planning, development and delivery of specific areas of work; Level 4: Strategic and new service developments; Level 5: Corporate and organisational priorities and direction.

4. What is Involvement? Choice, voice and involvement; Patient/client & public & carers; Treatment & Care decisions; Service developments; Evaluation of service; Teaching; Research.

5. Summary of Consultation Findings Strong welcome for commitment to PPI; Acknowledgment of activity to date – positive and negative; Enormity of the task; Willingness to work with us; Plans need to be easily understood; Variety of approaches and structures across the different levels needed; Clarity on values and principles in practice;

6. Summary of Consultation Findings Need to embrace PPI at all levels of the organisation; Impact of funding crisis in community and voluntary sectors; Maximise current partnerships; Capacity building internally and externally; Financial reimbursement; Effective communication; Evaluation, impact and change.

7. Summary of Baseline Findings Evidence at all five levels but predominantly Levels 1-3; Mechanisms of recruitment are variable; Involvement with some “hard to reach” groups; Purpose of involvement varied across a range of processes; Range of methods in use; Information materials exist but access, availability and maintenance of these is an issue;

8. Summary of Baseline Findings Elements of the core values demonstrated in all areas; Need for more comprehensive evaluation; Barriers identified – time, knowledge, support, transport; Range of needs in training, knowledge and skills identified; 339 volunteers Trust wide.

9. Actions to address issues Easy to read formats/effective communication processes; Reimbursement policy; Directorate specific action plans; Matrix of approaches and mechanisms across levels by Directorate; Training and development programme; Development of evaluation tools (4 Nation); Linkages with Regional approaches; Highlighting best practice on DHSSPS website.

10. Challenges Capacity; Maintaining PPI as a standing agenda item; Developing at Levels 4 & 5; Real time databases; Representative involvement; Staff champions; Measuring impact; Collaboration; Right tools in right place – PROMS, Experience based design, Picker etc; A Process not an activity – PPI as a cultural norm.