1. © RH Environmental Limited Future Solutions for Delivering Regulatory Services

2. © RH Environmental Limited Objectives Support practitioners… and managers Facilitate consistency Secure 24/7 access Support for flexible working & contingencies Enable change – restructuring, efficiency & shared services

3. © RH Environmental Limited Integrated Resource Developed Content Module for each service area Procedures Standard documents Letters Forms Public information leaflets Third Party Content ‘ Knowledge Base’ National policy and guidance Regional datasets Legislation British Standards National agencies User Content Local Policy & Guidance Statutory Notices

4. © RH Environmental Limited Developed Content One size doesn’t fit all… User driven iterative process = evolving content Feedback loops through Liaison Consultants, User Groups and e-consultations Content peer review includes Universities, Barristers Chambers

5. © RH Environmental Limited The Challenges Increasing cost and productivity pressure Accelerated push for change Budget pressure for ‘in year’ savings on spend Need for professional support for admin, the practitioner, manager and contract staff Consistency (internal and cross-boundary) Requirement for flexible working practices Increased need for information ‘on the move’.

6. © RH Environmental Limited EHMS improves the way you work Middle Office Savings Development Maintenance Information Instructions Process flows Improves front line staff productivity Case handling Support when remote Drives Back Office Efficiency Utilising the web

7. © RH Environmental Limited Business Case Confirmed by Case Study Case study of existing rural EP team implementation: Unitary Authority, 78,000 population Environmental Protection Team with annual budget of £252k Implemented EHMS EP module with a 3 year licence in 2008 Reviewed outcomes with Principals/Managers/Front Line Officers Extracted actual data from implementation Identified areas of resource usage impacted by EHMS implementation Assessed resource and expenditure savings Identified time and money deltas versus base case Reviewed impact on front line capability Identified qualitative impacts

8. © RH Environmental Limited EHMS Cumulative 3 Year Benefit versus Cost £k

9. © RH Environmental Limited Case Study: Rural Unitary Savings Item Annual saving (£K) Productivity Gain18 Mobile Working Efficiency3 Direct Savings7 ICT6 Quality/process gains2 CPD1 Total37

10. © RH Environmental Limited Qualitative Outcomes are Positive QMS Evaluation / Feedback: Ongoing productivity gain and service improvement Case handling 37% improvement in response time 50% increase in EHO confidence/motivation Usage of the system delivers CPD credits 90% increase in consistency of service delivery Results in lower overall claims costs and management time Improves process across front, middle and back office Simplified admin – one supplier for all regulatory information Reduction in unnecessary travel – enhanced flexible working via web access

11. © RH Environmental Limited Feasibility Study Confirms Savings Feasibility Study: Metropolitan Borough, 226,000 population, feasibility study prior to purchase Review with Managers/Front Line Officers Extracted data from expected process improvements Identified areas of resource usage impacted by EHMS implementation Assessed resource and expenditure savings from implementation Identified time and money deltas versus base case Reviewed impact on front line capability Client now moved into procurement process

12. © RH Environmental Limited EHMS Cumulative 3 Year Benefit versus Cost £K

13. © RH Environmental Limited ItemAnnual Saving (£’000s) Productivity Gain26 Mobile Working Efficiency16 Direct Savings2 Quality/process gains5 CPD3 Total52

14. © RH Environmental Limited EHMS Coverage E&W Examples Wyre BC Powys CC Olympic Host Boroughs South Cambridge DC Northumberland CC

15. © RH Environmental Limited Where Next – with increasing mobility.. Environmental Health Trading Standards Fire Safety Highways Planning Options Ready made platform to support shared services/collaboration E-learning potential Streaming data to other websites/ communities Evolving solutions

16. © RH Environmental Limited Thank You Robert Halford RH Environmental Limited 0844 801 0733 www.ehmsystems.org