1. © 2009 IBM Corporation Let’s Build a Smarter Planet -

2. © 2010 IBM CorporationIBM University Programs World Wide (IBM UP) Global job markets are changing with a new knowledge sector emerging Based on U.S. Department of Labor’ Dictionary of Occupational Titles (DOT) Expert Thinking (deep) Complex Communication (broad) Routine Manual Non-routine Manual Routine Cognitive Increasing usage of job descriptive terms

3. © 2009 IBM Corporation Finding and acquiring the “right” skills for the job gets tougher for both employers and professionals “The modern economy places an enormous premium on brainpower; and there is not enough to go round.” “It’s a battle for brainpower, and the war for talent is at its fiercest in high-tech industries.” “They're the largest landowner in the US and they can't find enough people who know about both building management and technology” -IBM Client Rep for the Public Building Service division of the US Government 90% of IT Professionals cite industry skills as critical......though nearly 2/3 admit they lack knowledge about their industry. - September 2010 developerWorks survey; n > 2000

4. © 2009 IBM Corporation Today, people who have deep functional skills in an industry context are highly sought after IT Skills as Building Blocks  Product-level skills  Hands-on experience + Industry Context  Systems-thinking  Cross-functional skills The T-Shaped Employee

5. © 2009 IBM Corporation Being part of the knowledge sector will involve doing rather than simply knowing.

6. © 2009 IBM Corporation 6 What challenges inspire you to act? What idea will you take to the next level? Embed video clip from :16 to 2:28 http://www.youtube.com/watch?v=KiBhqqL jbos&feature=related

7. © 2009 IBM Corporation 7 We are experiencing the reality of global integration. The world is connected ECONOMICALLY. SOCIALLY. TECHNICALLY. A series of shocks: Plus rapidly evolving and ongoing significant trends: Climate changeEnergy geopolitics Global supply chains Financial Crisis Changing demographics Empowered consumers and citizens Impact of technology

8. © 2009 IBM Corporation 8 …because intelligence is being infused into the way the world works. Our world is becoming INSTRUMENTED. Our world is becoming INTERCONNECTED. Virtually all things, processes and ways of working are becoming INTELLIGENT.

9. © 2009 IBM Corporation 9 We now have the ability to measure, sense and monitor the condition of almost everything. 9 By 2010, there will be more than 1 billion camera phones in existence. 1 billion By 2010, 30 billion RFID tags will be embedded into our world and across entire ecosystems. 30 billion Nearly 85% of new automobiles will contain event data recorders by 2010. 85% InstrumentedInterconnectedIntelligent

10. © 2009 IBM Corporation 10 People, systems and objects can communicate and interact with each other in entirely new ways. 10 There will be an estimated 2 billion people on the internet by 2011. 2 billion There are an estimated 4 billion mobile phone subscribers worldwide. 4 billion Soon, there will be 1 trillion connected devices in the world, constituting an “internet of things.” 1 trillion InstrumentedInterconnectedIntelligent

11. © 2009 IBM Corporation 11 We can now respond to changes quickly and accurately, and get better results by predicting and optimizing for future events. 11 Every day, 15 petabytes of new information are being generated. This is 8x more than the information in all U.S. libraries. 15 petabytes Scientists are working to prevent influenza pandemics by modeling the viruses with a supercomputer that can operate at one petaflop, or one quadrillion operations per second. 1 petaflop New analytics enable high-resolution weather forecasts for areas as fine as 1 to 2 square kilometers. 1 square kilometer InstrumentedInterconnectedIntelligent

12. © 2009 IBM Corporation 12 ++= An opportunity to think and act in new ways.

13. © 2009 IBM Corporation 13 Smarter cities are working to infuse intelligence into each of their core systems. Telecommunications Government Services Education Healthcare Transportation Energy and Utilities Public Safety

14. © 2009 IBM Corporation 14 Smarter transportation: An opportunity to improve the transit experience, reduce congestion and encourage a modal shift among users Embed video clip :05 to 1:33 http://www.youtube.com/watch?v=n5uHKV 3FTNg

15. © 2009 IBM Corporation 15 Smarter transportation: Influence traffic patterns and increase use of public transportation The Innovation: A smart toll system uses cameras and sensors positioned throughout the city, along with a central computing system that processes vehicle identification data, to charge drivers varying rates depending on the time of day. The Benefits: Less traffic Lower emissions Increased city revenue Greater use of public transit Increased roadway safety Embed transponders in vehicles. Record license plate numbers, time of day and toll rates. Process data and charge drivers accordingly.

16. © 2009 IBM Corporation 16 Smarter transportation: Client transformations Stockholm implemented an intelligent toll system in the city center, which resulted in 20% less traffic, 40% lower emissions and 40,000 additional users of the public transportation system. To encourage citizens to use multiple modes of transportation and make it easier to align the cost of transit with its impact on the environment, the Singapore Land Transport Authority implemented fare management with smart cards that can be used to pay for buses, trains, taxis, road-use charging and parking.

17. © 2009 IBM Corporation 17 Smarter energy and utilities: An opportunity to manage supply and demand By providing real-time information about the flow of energy, an intelligent utility system helps citizens and utilities make smarter, more responsible choices about the way they buy, sell and manage utility services. Embed video clip 2:05 to 3:17 http://www.youtube.com/watch?v=SFFdLY9 N1Kk

18. © 2009 IBM Corporation 18 Smarter energy and utilities: Deliver utility services more reliably and efficiently The Innovation: A smarter energy grid uses smart meters and other advanced communication technologies to continuously monitor the health of the grid while better managing supply and demand. Customers can purchase electricity when it’s cheapest and even generate energy to sell back to the grid. The Benefits: Lower energy usage across the grid Reduce power outages Decrease carbon emissions Lower costs for utilities and consumers Monitor the state of the grid. Manage the flow of energy. Purchase and sell energy with dynamic pricing.

19. © 2009 IBM Corporation 19 Smarter energy and utilities: Client transformations CenterPoint Energy in Houston is installing over 2 million smart meters and in some cases an energy controller for household devices. Homeowners will be able to access their usage information in home displays or on a personal website to make smarter consumption decisions. DONG Energy in Denmark installed monitoring devices across their distribution network. The increased insight into the grid’s performance will potentially lessen outage times by up to 50% and reduce maintenance investments by up to 90%.

20. © 2009 IBM Corporation 20 Smarter healthcare: An opportunity to achieve better quality and outcomes, increase value and improve accountability and sustainability A smarter healthcare system forges partnerships and makes better use of data in order to deliver excellent care, predict and prevent disease and empower people to make smarter choices. Embed video clip 1:30 to 3:32 http://www.youtube.com/watch?v=czk0gSI opO4

21. © 2009 IBM Corporation 21 Smarter healthcare: Deliver proactive, patient-centered care to support the needs of the chronically ill and promote wellness The Innovation: Personal medical devices used for patient monitoring, screening and routine evaluation generate data which is automatically transmitted into a patient's personal health record for sharing with a physician. The Benefits: More accurate, real-time health information Supports a patient in proactively managing his or her care Monitoring is simple and convenient More timely feedback from medical specialists to patients Monitor a patient’s health status or condition. Analyze the data in real-time. Act to provide proactive responses to medically significant events.

22. © 2009 IBM Corporation 22 Smarter healthcare: Client transformations A regional healthcare provider in France, created a regional information communication and management solution that improved the efficiency of patient care, reduced the risk of medical error and improved emergency response coordination. A public healthcare organization, Servicio Extremeño de Salud in Spain, has built a regionally integrated system that lets patients go to many health centers within the region, knowing a doctor there can have the patients’ complete, up-to-date records for faster and more accurate treatment.

23. © 2009 IBM Corporation 23 Smarter telecommunications: An opportunity to interconnect the systems of a smarter city and lay the groundwork for longer- term economic growth Enhanced broadband infrastructure is the critical backbone of smarter communications and will spur advances in everything from science and medicine to business and technology, and will help billions of people join the global economy. SMARTER TRAFFIC SYSTEMS Connect the elements of the transportation system—streets, bridges, intersections, signs, signals and tolls—with a strong telecommunications backbone. SMARTER HEALTHCARE SYSTEMS Automate patient records, share patient data, conduct remote diagnostics and more with fast and robust telecommunications infrastructure and systems. SMARTER FOOD SYSTEMS Provide end-to-end visibility across the entire global supply chain to allow farmers to obtain better real-time market pricing for produce and supplies and enable retailers and manufacturers to more efficiently integrate product demand with supply replacements.

24. © 2009 IBM Corporation 24 Smarter telecommunications: Ensure food safety and freshness The Innovation: RFID labels applied to food shipments at the farm are used to track it throughout the supply chain onto store shelves. There it can be monitored for freshness and easily tracked in the event of a recall. The Benefits: Ensure freshness of food Isolate recalled food products Reduce spoilage rate Streamline distribution processes Significant cost savings Embed RFID tags in food shipments. Trace food on its journey from farm to store shelf. Ensure that food is fresh and safe.

25. © 2009 IBM Corporation 25 Smarter telecommunications: Client transformations A southwestern city in the U.S. transformed its IT infrastructure and launched a wide- reaching wireless mobility project in order to increase safety, security and access to city services for all its citizens. Now city employees can work from anywhere while connected to the city’s computing system, enabling a new level of collaboration with first responders, improving access to city applications and increasing productivity. Electrical cooperatives in Alabama, Indiana, Michigan and Virginia are bringing broadband Internet access to nearly 200,000 customers in rural communities via existing power line infrastructure. Broadband over power line technology modifies radio signals to transmit voice and Internet data over electric utility power lines.

26. © 2009 IBM Corporation SMART ADMINISTRATION Incorporate data across education systems to optimize operations, improve services and lower costs. 26 Smarter education: An opportunity to nurture our most valuable resource Smarter cities take a systemic view of their education systems, evaluating students in multiple dimensions throughout their lifetimes and equipping them with the skills and knowledge they need to contribute to employers, communities and society. SMARTER CLASSROOM Deliver effective learning content and tools to every student and teacher according to their needs, preferences, abilities, technology and aspirations. INNOVATION IN RESEARCH Accelerate innovation, knowledge creation and the economic impact of science with powerful tools for researchers.

27. © 2009 IBM Corporation 27 Smarter education: Help teachers personalize learning for every student The Innovation: Gain insights into personalized, effective learning strategies by integrating multiple sources of historical, current and projected data about student performance and successful strategies. The Benefits: Understand student attendance patterns Gain a complete view of student progress Quickly identify students at risk Identify strategies to address issues Integrate student data from many sources. Analyze the data to identify strengths and weaknesses. Generate strategies to improve student outcomes.

28. © 2009 IBM Corporation 28 Smarter education: Client transformations North Carolina State University provides computing lab resources to schools and colleges throughout the state via a central service. Students, faculty and teachers are able to receive a customized image of the content and applications to meet their learning needs. A leading research group at a prestigious university in Massachusetts obtains the powerful computing environment it needs when it leverages the IBM-powered World Community Grid to perform its innovative energy research..

29. © 2009 IBM Corporation 29 Smarter public safety: An opportunity to turn data into insight to protect citizens and communities A smarter city uses advanced technologies and community-based approaches to anticipate and prevent—not just respond to—crimes and emergencies. CRIME DATA AGGREGATION Put decades worth of crime information at the fingertips of law enforcement officers at all times. EMERGENCY MANAGEMENT INTEGRATION Connect police, fire departments, ambulance services and other first responders so all are instantly alerted when an emergency takes places. SMART SURVEILLANCE SYSTEMS Use digital cameras to continuously monitor urban areas and automatically alert authorities when a suspicious event occurs or when a license planet, vehicle or other entity is recognized.

30. © 2009 IBM Corporation 30 Smarter public safety: Provide real-time information and improve situational awareness across the public safety spectrum The Innovation: The crime information warehouse links and analyzes data on virtually all crimes committed in an urban area. Crime fighters have access to this information anywhere, anytime. The Benefits: Map crime trends as they are developing Take proactive measures to prevent anticipated crimes Close cases more quickly and at higher rates Access reports immediately instead of in weeks or months Collect crime data from a variety of sources. Analyze the data in real time. Access this data anywhere, anytime.

31. © 2009 IBM Corporation 31 Smarter public safety: Client transformations The NYPD Crime Information Warehouse gives officers mobile access to more than 120 million criminal complaints, arrests and 911 records, as well as 5 million criminal records, parole files and photographs—resulting in a 27% reduction in crime. The City of Madrid has developed a new Emergency Response Center, which aggregates emergency call data and instantly alerts the proper authorities, including police, ambulance services and the fire brigade. The city has experienced a 25% reduction in response time as a result of the implementation.

32. © 2009 IBM Corporation 32 Smarter government services: An opportunity to infuse intelligence into needed services, stimulate economies and save taxpayer time and money Increased information sharing and collaboration drives smarter decision-making. CITIZEN-CENTERED DESIGN Shift towards a citizen-centered business model to improve services, experiences and outcomes while lowering costs. INTEGRATED DELIVERY OF SERVICES Connect people to needed programs with speed and accuracy. Enable cities to predict potential issues so preventative measures can be taken. GOVERNMENT ACCOUNTABLITY Results-driven agencies manage, monitor, analyze and report on key initiatives, with measurable outcomes. BUSINESS AND CITIZEN SERVICES Interconnect dynamically with citizens, communities and businesses to spark growth, innovation and progress. Enable online license renewals and validation of license holders.

33. © 2009 IBM Corporation 33 Smarter government services: Integrating service delivery to improve access to city information and resources The Innovation: Business intelligence software automates data collection and information sharing among thousands of employees in dozens of departments, better enabling a city to inform citizens, address service requests and provide critical data to first responders. The Benefits: Effective and efficient reporting, and analysis and management of resources Empowering citizens Better response time when incidents occur Significant cost savings Compile information from across city agencies. Analyze the information to identify needs and actions to take. Distribute information to city leaders and citizens.

34. © 2009 IBM Corporation 34 Smarter government services: Client transformations The Cheshire County Council achieved a 20% reduction in time and cost required to perform in-home senior visits, improving the ability to proactively manage the course of health and social care for senior citizens. City of Albuquerque introduced a performance management system that reduces manual data collection from disparate sources while enabling actionable, timely information for citizens, emergency personnel and others—realizing an initial cost savings of almost 2,000% ROI.

35. © 2009 IBM Corporation Our world is becoming INSTRUMENTED We now have the ability to measure, sense and see the exact condition of everything. INTERCONNECTED People, systems and objects can communicate and interact with each other in entirely new ways. INTELLIGENT We can respond to changes quickly and accurately, and get better results by predicting and optimizing for future events. WORKFORCE MANUFACTURING SUPPLY CHAIN CUSTOMERS TRANSPORTATION FACILITIES IT

36. © 2009 IBM Corporation 36 Why? Because something meaningful is happening. The world is SMALLER. The world is FLATTER. The world is about to get a whole lot SMARTER.

37. © 2009 IBM Corporation 37 What are skills for a Smarter Planet? How do I acquire these skills?

38. © 2009 IBM Corporation 38 The new leadership requirements: Collaboration Standards Openness and innovation

39. © 2010 IBM Corporation Innovation as a core discipline at IBM I N S I D E O U T S I D E Partners Clients Internal Stakeholders Sametime 3D foundation: Green data center, virtualization, cloud…. IBV reports Global Technolog y Outlook FOAK Mobilize Interest, Collaborate Incubate, Prototype and Validate Create Idea Implement, Take to Market

40. © 2010 IBM Corporation Innovation process step 1: Jams enterprise-wide discussion, collaboration and decision-making WorldJam 2001 A new collaborative medium to capture best practices on 10 urgent IBM issues WorldJam 2004 Focused on pragmatic solutions around growth, innovation and bringing the company’s solutions To life ValuesJam An in-depth exploration of IBM’s Values and Beliefs by employees InnovationJam For the first time, IBM’s clients, Business Partners, and our Family members joined in a new collaborative exercise  Real-time threaded discussion  Open idea-rating  Equal access by all employees WorldJam 2001 new collaborative medium to capture best practices on 10 urgent IBM issues WorldJam 2004 focus on pragmatic solutions around growth, innovation and bringing solutions to life ValuesJam 2003 in-depth exploration of IBM’s Values and Beliefs by employees InnovationJam TM 2006, 2008 IBM’s clients, business partners and family members joined in a new collaborative exercise

41. © 2010 IBM Corporation41 Innovation process step 2: Innovation Hubs 24x7 innovation marketplace  Localized collaborative innovation model for directed results  Next iteration of ThinkPlace program  Integrates Lotus Connections social network with idea sharing  Sharing business needs, innovation, implementation and recognition  $778M estimated impact of idea programs: – 45% new revenue opportunities – 37% time savings improvements – 18% cost savings improvements – cultural suggestions

42. © 2010 IBM Corporation Innovation process step 3: Technology Adoption Program distribution channel for innovations production IBM enables the route to market 120,000+ early adopters2200+ innovators productsofferings concepts & ideas hundreds of offerings Enable innovators Measure value Engage the community Technology Adoption Program Technology Adoption Program

43. © 2010 IBM Corporation connect find expertsfind expertise be visible

44. © 2009 IBM Corporation 44 The new skills: Participate in real-life challenges Gain industry and technology certifications Join and participate in social networks

45. © 2009 IBM Corporation 45 Gain valuable experience and launch your career www.ibm.com/developerworks/university/students  Post your resume - IBM Student Opportunity System  Start your career at IBM - Explore resources for employment or internships

46. © 2009 IBM Corporation 46 Take advantage of the learning and activities available today Could the agency provide list of activities that we would promote on this page? Scavenger Hunt Demos Speakers …..

47. © 2009 IBM Corporation 47 Join the Facebook community or CTA to register so that we can communicate with them after the event Could the agency provide list of activities that we would promote on this page?

48. © 2009 IBM Corporation 48 Building a smarter planet The key precondition for CHANGE now exists. A period of discontinuity is a period of OPPORTUNITY for those with courage and vision. There will be WINNERS, and there will be losers. What will you do?

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50. © 2009 IBM Corporation Trademarks and notes IBM Corporation 2009  IBM, the IBM logo and ibm.com are registered trademarks, and other company, product or service names may be trademarks or service marks of International Business Machines Corporation in the United States, other countries, or both. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtmlCopyright and trademark information  Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are trademarks or service marks of others as described under “Special attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special http://www.ibm.com/legal/copytrade.shtml#section-special  Other company, product and service names may be trademarks or service marks of others.  References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.

51. © 2009 IBM Corporation The IBM Academic Initiative Our mission  Partner with academic institutions to better educate millions of students for a smarter planet and more competitive IT workforce Our offerings  No-charge access to IBM technology& tools (thousands of software titles)  No-charge access to course materials and curriculum (hundreds of modules)  Skills enhancement supported by a worldwide community of IBM volunteers www.ibm.com/academicinitiative Since inception in 2004: 40,000 faculty across 6,500+ institutions have participated in the Academic Initiative, teaching courses to 3.5M+ students.